READING TEST

In the Reading test, you will be required to answer several types of reading
comprehension questions based on a variety of texts. The Reading section of the
test will last 75 minutes. There are three parts, and directions are given for each part.
You are encouraged to answer as many questions as possible within the time
allowed. You must click on your answers on the screen.
PART V: INCOMPLETE SENTENCES
Directions: A word or phrase is missing in each of the sentences below. Four
answer choices are given below each sentence. Select the best answer to complete
the sentence. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Question n°101
For a small charge, the post office offers a service that confirms the _______ of a
package.

A. Deliver
B. Delivery
C. delivering
D. delivered
Question n°102
For further _______, please contact one of our representatives during our business
hours, nine to six, Monday through Friday.

A. inform
B. informing
C. informative
D. information
Question n°103
We hope to finish the plans for the conference by Friday. We _______ on them for a
month.

A. are working
B. were working
C. will be working
D. have been working
Question n°104
If for any reason customers do not like the item they have bought, they can always
_____ and get a refund.

A. hold it back
B. take it back
 C. keep it back
D. give it back
Question n°105
The reason why I always buy my clothes at this store is because all the _____ they
sell are of very high quality.

A. types
B. species
C. brands
D. standards
Question n°106
George and Jim _______ me to go to the conference by the time I realized what it
was about.

A. convinced
B. were convincing
C. had convinced
D. had been convinced
Question n°107
The _______ photocopier is sitting on the floor underneath the table.

A. break
B. broken
C. breaking
D. broke
Question n°108
Her ________ with accounting procedures should be good for our office.

A. familiarity
B. familiar
C. familiarize
D. familial
Question n°109
You should have read the _______ of payment as soon as you received the invoice
of the goods.

A. reasons
B. types
C. lists
 D. terms
Question n°110
All future team meetings will be _______ in room 414 at noon on the first
Wednesday of every month.

A. sustained
B. held
C. supported
D. met
Question n°111
Ms. Sugano’s sales presentation is ______ to start at ten o’clock tomorrow morning.

A. suppose
B. supposed
C. supposes
D. supposing
Question n°112
His ________ of the market was not as detailed as I expected.

A. analyze
B. analysis
C. analytic
D. analyst
Question n°113
Except for some minor repairs, the building is _____ very good condition.

A. at
B. on
C. in
D. of
Question n°114
Would you like some more coffee? Feel ______ to ask us for anything you want.

A. free
B. freely
C. freedom
D. freed
Question n°115
Despite its ______, only a few people attended the general meeting.

A. important
B. importantly
C. importance
D. unimportance
Question n°116
Please _____ your medication every day to control your high blood pressure.

A. give
B. take
C. drink
D. receive
Question n°117
The doctor consulted with a specialist before writing a new ______.

A. description
B. prescription
C. subscription
D. transcription
Question n°118
I’m really not satisfied with the way you have _______ the situation.

A. dealt
B. handled
C. treated
D. done
Question n°119
Please respond by fax _____ your earliest convenience.

A. at
B. to
C. by
D. until
Question n°120
According to the promotional flyer, this year’s convention on international trade
issues promises to be a very _____ event.

A. informing
 B. information
C. informative
D. inform
Question n°121
The program will _____ any figures you enter in the formulas you register.

A. calculate
B. calculation
C. calculative
D. calculated
Question n°122
Our safety standards conform _____ those established by the government.

A. at
B. on
C. in
D. to
Question n°123
We cannot start our project until the executive board has done a _____ review of the
related documents, which may take some time.

A. complete
B. completing
C. completely
D. completion
Question n°124
On the first day of work, each new _____ must attend one of the mandatory
orientation workshops.

A. employment
B. employee
C. employs
D. employ
Question n°125
The sales manager’s _____ on potential markets lasted 45 minutes.

A. presentation
B. present
C. presenting
 D. presently
Question n°126
My manager made a _____ announcement after the meeting.

A. surprises
B. surprising
C. to surprise
D. surprisingly
Question n°127
It looks like the _____ in competition over the past few years has caused a decline in
sales.

A. increase
B. increased
C. increasing
D. to increase
Question n°128
Her symptoms are overlapping, making it difficult to _____ the exact cause of her
chest pain.

A. propose
B. impose
C. diagnose
D. enclose
Question n°129
The keynote speaker at the conference wasn’t exactly a stranger; I _____ her two or
three times before.

A. meet
B. will meet
C. have met
D. had met
Question n°130
Would you check _____ the nurse to see if I’m permitted to eat before the surgery?

A. in
B. out
C. with
D. into
 That is the end of part 5. Click on the Next button to move on to part 6.

--------------------
PART VI: INCOMPLETE TEXTS
Directions: Read the texts on the following pages. You will find a word or phrase
missing in some of the sentences. Below each of the sentences, four answer choices
are given. Select the most appropriate answer to complete the text. Then mark the
letter (A), (B), (C), or (D) on your answer sheet.

Question n°131
The Springtown Gazette Business Focus Harrison Ashfield – A Story of Success
Harrison Ashfield’s rise at Bitz-Marks, Inc., is a story that serves to inspire all
budding business owners and entrepreneurs. Mr. Ashfield, ------- just a sales
representative who sold products door to door, 131. is now the head of
European Sales Division at the company. Mr. Ashfield ------- to the position after
displaying not only his impressive sales 132. skills, but also his ability to
manage employees and adapt to trends in domestic and continental
telecommunications markets. -------. However, the ambitious businessperson has
larger goals to achieve. 133. -------, he has publicly stated that he hopes to establish
a global sales department 134. at Bitz-Marks, Inc., and help the company to become
an international leader in the telecommunications market.

A. still
B. once
C. soon
D. much
Question n°132
The Springtown Gazette Business Focus Harrison Ashfield – A Story of Success
Harrison Ashfield’s rise at Bitz-Marks, Inc., is a story that serves to inspire all
budding business owners and entrepreneurs. Mr. Ashfield, ------- just a sales
representative who sold products door to door, 131. is now the head of
European Sales Division at the company. Mr. Ashfield ------- to the position after
displaying not only his impressive sales 132. skills, but also his ability to
manage employees and adapt to trends in domestic and continental
telecommunications markets. -------. However, the ambitious businessperson has
larger goals to achieve. 133. -------, he has publicly stated that he hopes to establish
a global sales department 134. at Bitz-Marks, Inc., and help the company to become
an international leader in the telecommunications market.

A. will be appointed
B. is appointing
C. had appointed
D. was appointed
Question n°133
The Springtown Gazette Business Focus Harrison Ashfield – A Story of
Success Harrison Ashfield’s rise at Bitz-Marks, Inc., is a story that serves to inspire
all budding business owners and entrepreneurs. Mr. Ashfield, ------- just a sales
representative who sold products door to door, 131. is now the head of
European Sales Division at the company. Mr. Ashfield ------- to the position after
displaying not only his impressive sales 132. skills, but also his ability to
manage employees and adapt to trends in domestic and continental
telecommunications markets. -------. However, the ambitious businessperson has
larger goals to achieve. 133. -------, he has publicly stated that he hopes to establish
a global sales department 134. at Bitz-Marks, Inc., and help the company to become
an international leader in the telecommunications market.

A. Mr. Ashfield helped them all rise from such humble beginnings.
B. Mr. Ashfield’s ultimate goal is to set up a sales department.
C. It seems they were born to be leaders in the telecommunications field.
D. It may seem that Mr. Ashfield has reached the top of his field.
Question n°134
The Springtown Gazette Business Focus Harrison Ashfield – A Story of
Success Harrison Ashfield’s rise at Bitz-Marks, Inc., is a story that serves to inspire
all budding business owners and entrepreneurs. Mr. Ashfield, ------- just a sales
representative who sold products door to door, 131. is now the head of
European Sales Division at the company. Mr. Ashfield ------- to the position after
displaying not only his impressive sales 132. skills, but also his ability to
manage employees and adapt to trends in domestic and continental
telecommunications markets. -------. However, the ambitious businessperson has
larger goals to achieve. 133. -------, he has publicly stated that he hopes to establish
a global sales department 134. at Bitz-Marks, Inc., and help the company to become
an international leader in the telecommunications market.

A. In contrast
B. Despite that
C. In fact
D. Instead
Question n°135
April 19 Dear Ms. Sage, On behalf of Rios Enterprises, I would like to invite you to
attend a retirement banquet for Gavin Langford on May 17 at the Houston
Convention Center. By the time Mr. Langford retires next month, he ------- for the
company for twenty-five years. During this time, he 135. used
sophisticated marketing techniques to build the customer base. -------. It is clear
136. that without ------- hard work and dedication, we would not be in the position we
are in 137. today. We hope you will be able to attend this event. -------
the small venue size, please bring a maximum of two guests only. 138.

A. has work
B. had been working
 C. had worked
D. will have worked
Question n°136
April 19 Dear Ms. Sage, On behalf of Rios Enterprises, I would like to invite you to
attend a retirement banquet for Gavin Langford on May 17 at the Houston
Convention Center. By the time Mr. Langford retires next month, he ------- for the
company for twenty-five years. During this time, he 135. used
sophisticated marketing techniques to build the customer base. -------. It is clear
136. that without ------- hard work and dedication, we would not be in the position we
are in 137. today. We hope you will be able to attend this event. -------
the small venue size, please bring a maximum of two guests only. 138.

A. Moreover, he oversaw the opening of three essential branches overseas.

B. I hope Mr. Langford enjoys working for you when he takes on the new
position.
C. Several people in Mr. Langford’s department are being considered for
promotion.
D. Similarly, the products developed by Rios Enterprises are the finest in quality.
Question n°137
April 19 Dear Ms. Sage, On behalf of Rios Enterprises, I would like to invite you to
attend a retirement banquet for Gavin Langford on May 17 at the Houston
Convention Center. By the time Mr. Langford retires next month, he ------- for the
company for twenty-five years. During this time, he 135. used
sophisticated marketing techniques to build the customer base. -------. It is clear
136. that without ------- hard work and dedication, we would not be in the position we
are in 137. today. We hope you will be able to attend this event. -------
the small venue size, please bring a maximum of two guests only. 138.

A. our
B. their
C. his
D. your
Question n°138
April 19 Dear Ms. Sage, On behalf of Rios Enterprises, I would like to invite you to
attend a retirement banquet for Gavin Langford on May 17 at the Houston
Convention Center. By the time Mr. Langford retires next month, he ------- for the
company for twenty-five years. During this time, he 135. used
sophisticated marketing techniques to build the customer base. -------. It is clear
136. that without ------- hard work and dedication, we would not be in the position we
are in 137. today. We hope you will be able to attend this event. -------
the small venue size, please bring a maximum of two guests only. 138.

A. Unless
B. Due to
 C. Even if
D. Since
Question n°139
All Department Managers, Please remember to encourage each of your employees
to fill out one of the survey forms I gave you at the meeting. The ------- of these
surveys is to assess the job satisfaction of 139. our
staff and assist us in improving our work environment. I’d like you to distribute these
forms at your earliest possible convenience. Staff members ------- to answer a series
of questions and give additional comments about working conditions. 140.
Employees may fill out and submit the survey ------- if they would prefer that their
identity 141. remains unknown. -------.
The results will not be shared with any outside organizations. 142.

A. solution
B. question
C. calculation
D. purpose
Question n°140
All Department Managers, Please remember to encourage each of your employees
to fill out one of the survey forms I gave you at the meeting. The ------- of these
surveys is to assess the job satisfaction of 139. our
staff and assist us in improving our work environment. I’d like you to distribute these
forms at your earliest possible convenience. Staff members ------- to answer a series
of questions and give additional comments about working conditions. 140.
Employees may fill out and submit the survey ------- if they would prefer that their
identity 141. remains unknown. -------.
The results will not be shared with any outside organizations. 142.

A. required
B. have required
C. are required
D. were required
Question n°141
All Department Managers, Please remember to encourage each of your employees
to fill out one of the survey forms I gave you at the meeting. The ------- of these
surveys is to assess the job satisfaction of 139. our
staff and assist us in improving our work environment. I’d like you to distribute these
forms at your earliest possible convenience. Staff members ------- to answer a series
of questions and give additional comments about working conditions. 140.
Employees may fill out and submit the survey ------- if they would prefer that their
identity 141. remains unknown. -------.
The results will not be shared with any outside organizations. 142.

A. concisely
 B. identifiably
C. suspiciously
D. anonymously
Question n°142
All Department Managers, Please remember to encourage each of your employees
to fill out one of the survey forms I gave you at the meeting. The ------- of these
surveys is to assess the job satisfaction of 139. our
staff and assist us in improving our work environment. I’d like you to distribute these
forms at your earliest possible convenience. Staff members ------- to answer a series
of questions and give additional comments about working conditions. 140.
Employees may fill out and submit the survey ------- if they would prefer that their
identity 141. remains unknown. -------.
The results will not be shared with any outside organizations. 142.

A. There is never a need to worry about confidentiality.

B. Nevertheless, the question-and-answer session will be useful for them.
C. In short, the surveys have been completely redesigned.
D. Their team previously explained the system’s privacy settings.
Question n°143
-------. For over two decades, our agency has offered tourists the best way to explore
143. Costa Rica. We lead tours that climb volcanoes, enter caves, or fly over the
tops of rainforests. Our safety record is outstanding, and we ------- rank among the
top tour 144. agencies in the
region, according to industry publications. We offer packages designed for
individuals or groups, and for all ages and ------- levels.
145. Keep ------- this site to see user reviews, package prices and contact
information. 146. List of available tours Articles about Vista Rica Tours

A. Welcome to the online home of Vista Rica Tours.

B. Please indicate your satisfaction with these factors.
C. The details of our company retreat are as follows.
D. The San José Marathon will take place on May 10.
Question n°144
-------. For over two decades, our agency has offered tourists the best way to explore
143. Costa Rica. We lead tours that climb volcanoes, enter caves, or fly over the
tops of rainforests. Our safety record is outstanding, and we ------- rank among the
top tour 144. agencies in the
region, according to industry publications. We offer packages designed for
individuals or groups, and for all ages and ------- levels.
145. Keep ------- this site to see user reviews, package prices and contact
information. 146. List of available tours Articles about Vista Rica Tours

A. impulsively
 B. hardly
C. preventively
D. consistently
Question n°145
-------. For over two decades, our agency has offered tourists the best way to explore
143. Costa Rica. We lead tours that climb volcanoes, enter caves, or fly over the
tops of rainforests. Our safety record is outstanding, and we ------- rank among the
top tour 144. agencies in the
region, according to industry publications. We offer packages designed for
individuals or groups, and for all ages and ------- levels.
145. Keep ------- this site to see user reviews, package prices and contact
information. 146. List of available tours Articles about Vista Rica Tours

A. pollution
B. activity
C. compensation
D. productivity
Question n°146
-------. For over two decades, our agency has offered tourists the best way to explore
143. Costa Rica. We lead tours that climb volcanoes, enter caves, or fly over the
tops of rainforests. Our safety record is outstanding, and we ------- rank among the
top tour 144. agencies in the
region, according to industry publications. We offer packages designed for
individuals or groups, and for all ages and ------- levels.
145. Keep ------- this site to see user reviews, package prices and contact
information. 146. List of available tours Articles about Vista Rica Tours

A. browsing
B. browsed
C. browser
D. browse
That is the end of part 6. Click on the Next button to move on to part 7.

-------------------
PART VII: READING COMPREHENSION
Direction: In this part of the test, you will read a selection of texts, such as magazine
and newspaper, articles, letters, and advertisements. Each text is followed by
several questions. Choose the correct answer to each question and select the
answer choice (A), (B), (C), or (D) on your screen.

Questions 147 through 150 refer to the following memo.

MEMO

TO: All employees

FROM: Nguyen Hai Long, Accounting

DATE: March 15, 2016

There has been an unprecedented increase in the amount of taxi fare indicated on
the expense accounts of our business travelers. To help keep costs under control,
please remember the following guidelines when using a taxi in an unfamiliar city.

Be sure that the meter is turned on after, not before, you sit down in the taxi.
Request that the driver take the most direct route to your destination. Establish an
approximate fare to your destination before the driver moves the taxi. Always ask the
taxi driver for a receipt showing the driver's name, ID number, name of the taxi
company, destination, and the amount paid for the fare. This will enable us to verify
the trip should the fare be disputed.
Question n°147
What is this memo about?

A. Filling out travel vouchers

B. Learning your way around a city
C. Traveling safely
D. Saving taxi costs
Question n°148
Who should pay attention to the memo?

A. Company employees
B. Taxi drivers
C. Accountants
D. Taxi companies
Question n°149
When should the driver turn on the meter?

A. When you hail the taxi

B. Before you get in the taxi
C. After you are in the taxi
D. After the driver puts bags in the trunk
Question n°150
Why should employees get a receipt from the driver?
 A. To prove why they went
B. To verify the trip should there be a dispute
C. To give to the taxi company
D. To obtain the driver's signature
Questions 151 through 154 refer to the following article.

Companies that are looking to establish a new headquarters or other facility must
consider location very carefully. The match, or lack of it, between the company's
requirements and the available human and natural resources in the area can be
crucial. A company's future growth and prosperity depends on a successful match of
needs and resources.

Different companies, of course, have different needs. Some are looking for a good
climate and sound infrastructure, like public transportation, schools, and other
facilities for their employees. Others are seeking to find affordable office space and a
large workforce. Still others want a low cost of living and access to cultural or
outdoor activities to keep their employees happy. But the one common denominator
must be a pro-business attitude in the community. If the citizens do not want
commercial enterprises in their neighborhood, a company should consider another
location.
Question n°151
What must companies look for when choosing a location?

A. Abundant natural resources

B. The desires of the board
C. A match between needs and resources
D. A range of different needs
Question n°152
What possible requirement is NOT mentioned in the article?

A. Affordable office space

B. Tax advantages
C. Sound infrastructure
D. Climate
Question n°153
What is essential for success in all cases?

A. Low cost of living

B. Access to cultural activities
C. A large workforce
 D. A pro-business attitude
Question n°154
The word “sound” in the article is closest in meaning to:

A. voice
B. audio
C. good
D. bad
Questions 155 through 158 refer to the following advertisement.

If you plan your visit in October, don't miss the Harvest Festival. The festival offers a
variety of activities for all age groups and interests. Children will enjoy listening to
traditional stories and learning folk dances.

Adults will enjoy the antique show and the crafts fair. Other attractions include a
celebration of musical heritage and demonstrations of traditional skills such as
candle making, weaving, and bee keeping. The festival is held at the County
Fairgrounds, 10 kilometers outside of town on Highway A2 West. Space is available
for you to park your car at the festival at no extra charge. The admission fee of
VND20 000 for adults and VND 10 000 for children 6 and younger is donated to the
Preserve Our History Fund.
Question n°155
What does this ad describe?

A. A lecture
B. A parade
C. A school
D. A festival
Question n°156
What activity is available for children?

A. Dancing
B. Painting
C. Ball playing
D. Singing
Question n°157
How does the advertisement assume that people get to the fairgrounds?

A. Walking
B. Flying
 C. Taking the subway
D. Driving a car
Question n°158
What happens to the admissions fee?

A. It is used to rent the fairgrounds.

B. It pays the performers.
C. It is donated to charity.
D. It pays for supplies.
Questions 159 through 162 refer to the following article.

Most people give little thought to the pens they write with, especially since the
printers in modern homes and offices mean that very few items are handwritten. All
too often, people buy a pen based only on looks and wonder why they are not
satisfied once they begin to use it. However, buying a pen that you will enjoy is not
difficult if you keep a few simple tips in mind. First of all, a pen should fit comfortably
in your hand and be easy to manipulate. The thickness of the pen is the most
important characteristic when determining comfort. If you have a small hand and
thick fingers, you may be comfortable with a slender pen. If you have a larger hand
and thicker fingers, you may prefer a fatter pen. The length of a pen can also
influence comfort. A pen that is too long can easily feel top-heavy and unstable as
you write. Next, the writing point of the pen (called a nib on fountain pens) should
allow the ink to flow evenly while the pen remains in contact with the paper. This will
create a smooth line of writing, with no skips or gaps that indicate an irregular flow of
ink within the pen. The point should also be sensitive enough to prevent ink from
flowing when the pen is lifted from the paper. A point that does not seal off the flow
may leave blots of ink at the end and beginning of each word, as you pick the pen up
and put it down again. Finally, the pen should make a bold, dark line. Fine-line pens
may compensate for bad handwriting, but fine, delicate lines do not command
attention next to printed text, as, for example, a signature on a printed letter. A
broader line, by contrast, gives an impression of confidence and authority.
Question n°159
What does this article encourage people to do?

A. Write more legibly

B. Purchase better printers
C. Write more things by hand
D. Pay more attention to their pens
Question n°160
What is the most important characteristic to consider when determining the comfort
of a pen?

A. Thickness
 B. Length
C. Weight
D. Size
Question n°161
What might an irregular flow of ink cause?

A. Smears
B. Skips
C. Blots
D. Smudges
Question n°162
What is an advantage of fine-line pens?

A. They are easier to write with.

B. They convey confidence and authority.
C. They can compensate for bad handwriting.
D. They command attention.
Questions 163 through 166 refer to the following announcement.

The Organization of Responsible Executives was founded five years ago to provide
support and assistance for member executives who are looking for better ways to
solve their problems. ORE concentrates on finding solutions that are environmentally
and socially responsible. "If you need suggestions on non-polluting alternatives to
chemicals, or want to know the pros and cons of setting up a day care center for
your working parents, then we are the group to call," says director David Anderson.
“If we don't have the information on hand, we'll find it for you." It is this kind of
responsiveness that has made ORE the fastest-growing business organization to
come along in years. It provides a one-source solution for executives who are trying
to help the company without hurting the world.
Question n°163
Who are members of ORE?

A. Secretaries
B. Executives
C. Parents
D. Researchers
Question n°164
What is the purpose of ORE?

A. To provide responsible solutions

 B. To introduce executives to each other
C. To make money for executives
D. To arrange mergers
Question n°165
How long has ORE been operating?

A. For one year

B. For two years
C. For four years
D. For five years
Question n°166
What shows that ORE is successful?

A. It has large offices.

B. It has high profits.
C. It has grown fast.
D. It has a good director.
Questions 167 through 169 refer to the following news item:

News Flash News Flash News Flash

Devastating floods along the coast have left many people homeless. People are

asked to help by donating food, clothes, furniture, and other supplies to the

Assistance Fund. Donations of bottled water are especially needed, since the floods
have disrupted the local water supply. In addition, volunteers are needed to travel to the
flooded area to help distribute the donations.

Question n°167
What does this news item concern?

A. Hazardous roads
B. Safety precautions
C. Help for flood victims
D. Warnings about weather
Question n°168
What kinds of supplies are NOT mentioned?

A. Medical supplies
B. Food
C. Clothing
D. Furniture
Question n°169
In addition to supplies, what is needed?

A. Teachers
B. New bridges
C. Places to stay
D. Volunteers
Questions 170 - 172 refer to the following article.

Kroft Koffee Launches

Grocery Store Line

NASHVILLE, June 15 - With its mismatched sofas and armchairs, contemporary

artwork, and soft folk music, Kroft Koffee has become known internationally for being
the perfect meeting place for a cozy afternoon with friends. But now the company
has made a move to bring its products to consumers’ homes as well. – [1] –. CEO
Diego Cardoso, who recently took over for Isabelle Hammond, had a vision for
stocking Kroft Koffee products in stores.

The new line of drinks, sold under the name Kroft Koffee Express, launched last
week and is being sold exclusively at the Birchtree grocery store chain. – [2] –. The
line includes chilled versions of the business’s lattes, cappuccinos, and Americanos.
“We’re pleased to be partnering with Birchtree,” Cardoso said. “Its shoppers and
ours are alike, so we believed it was a perfect match.”

While Kroft Koffee itself has had strong sales over the past year, it is yet to be
determined whether the Express line will succeed. –[3] –. This poor result comes
despite Kroft Koffee’s heavy investment in marketing campaigns for television and
social media. Even the most optimistic analysts predict that the goods will be pulled
from shelves within a few months. –[4] –.
Question n°170
What can be inferred about Kroft Koffee?

A. It has branches inside Birchtree stores.

 B. It is under new management.
C. It changes its menu seasonally.
D. It has recently expanded overseas.
Question n°171
According to the article, why was Birchtree selected by Kroft Koffee?

A. For its reasonable prices

B. For its brand recognition
C. For its similar customer base
D. For its stable distribution network
Question n°172
In which of the positions marked [1], [2], [3], and [4] does the following sentence best
belong? “ Most branches reported selling just a few of the drinks in the entire first
week that the product was offered.”

A. [1]
B. [2]
C. [3]
D. [4]
Questions 173-175 refer to the following e-mail.

To: Mary Shelburne <shelburn@hilltopmfg.com>

From: Dale Cantrell <cantrelld@hilltopmfg.com>

Date: November 17

Subject: Health and Safety

Dear Ms. Shelburne,

I have just been notified that our facility will be inspected by the Department of
Health and Safety this Friday, November 20, starting at 9 a.m. – [1] –. Therefore,
make sure that all staff members are wearing their required hard hats, gloves, and
safety goggles. You should also issue new items to those who have damaged or
outdated gear.

–[2]–. We will have to shut down some of the machinery for inspection, but I don’t
know how long that will take. –[3]–. As a result, please assign overtime shifts as
necessary to catch up. –[4]–.
Thanks,

Mary Shelburne

Facilities Manager, Hilltop Manufacturing

Question n°173
Why did Mr. Cantrell send the e-mail?

A. To inquire about a safety rating

B. To assign some tasks to an employee
C. To schedule a safety inspection
D. To announce a training session
Question n°174
What is Mr. Cantrell unsure about?

A. How long a process will take

B. Whom to contact with questions
C. Where to get some goods delivered
D. Who will give a presentation
Question n°175
In which of the positions marks [1], [2], [3], and [4] does the following sentence best
belong? “The inspector will check that all regulations are being followed correctly by
employees.”

A. [1]
B. [2]
C. [3]
D. [4]
Questions 176 through 180 refer to the following two letters:

Linh Phuong

Westend Corporation

156 Hero Drive

District 3

Ho Chi Minh City

Dear Ms. Phuong,

In response to your ad in last Sunday's newspaper, I am interested in applying for
the position of office manager at the Westend Corporation. I am a recent graduate of
Highlands College, where I majored in business. I plan to continue my studies in the
future to get a Master of Business Administration degree, but first I would like to have
several years of work experience. While I was a college student, I spent my summer
vacations working as an office assistant at the Weston and Smith law firm in
Highlands. During that time l learned a great deal about how offices are run. I believe
my job at Weston and Smith gave me the experience I need to be a top-notch office
manager.

I am enclosing my resume and a letter of reference. I look forward to hearing from

you.

Sincerely,

Khanh Hoang

Khanh Hoang
Question n°176
Who is Khanh Hoang?

A. A recent college graduate

B. An assistant professor
C. A current business student
D. An attorney
Question n°177
Why did Khanh Hoang write the letter to Ms. Phuong?

A. He plans to get a master's degree.

B. He has to order office supplies.
C. He needs an attorney.
D. He wants a job.
Question n°178
What did Khanh Hoang send with his letter to Ms. Phuong?

A. A business plan
B. A letter from Ms. Smith
C. An application form
D. A copy of his college degree
Question n°179
Who is Georgina Smith?
 A. An employee of the Westend Corporation
B. A professor at Highlands College
C. Khanh Hoang's former employer
D. A friend of Ms. Phuong
Question n°180
What is Ms. Smith's opinion of Khanh Hoang?

A. He is a good worker.
B. He is a top-notch manager.
C. He shouldn't work full time.
D. He takes too many vacations.
Questions 181 through 185 refer to the following itinerary and e-mail.

Travel Itinerary

For: Ms. Mai Chan

July 7

1:15 P.M.: Leave New York on Sky Blue Airways flight 210, in-flight lunch and movie

4:30 P.M.: Arrive San Francisco

July 7 - July 9

Hotel Hacienda, San Francisco

July 10

9:30 A.M.: Leave San Francisco on Sky Blue Airways flight 34

11:10 A.M.: Arrive Los Angeles

July 10 - 13

Hightowers Hotel, Los Angeles

July 11

3:30-6:00: Hollywood sightseeing tour with LA Tour Company

July 14

8:45 A.M.: Leave Los Angeles on Sky Blue Airways flight 567, in-flight lunch and
 movie

4:14 P.M.: Arrive New York

To: Paul Sommers

From: Mai Chan

Subject: Itinerary

Hi Paul,

I just received the itinerary. Thanks for getting me a room at the Hotel Hacienda. I
know how difficult it can be to book rooms there. It's such a popular place. Last time, I
had to stay at the Woodrow Suites, and it was very inconvenient. I need to make one
change to the itinerary. I have a meeting in San Francisco at 5:00 on the day of my
arrival, so I really think I should arrive at least an hour and a half earlier than you have
me scheduled for. So please see if you can get me on the next earlier flight.

Also, I would like to stay one more day in LA. My work will be done, but I have
friends there I would like to visit. So I guess you'll have to change my flight back and
reserve my room for another night at the hotel. I appreciate it. Also, please don't forget
that Mr. Young Kim from the Seoul office will be here the day after I return from Los
Angeles. Please get him a room at the Radcliff Inn for two nights, and arrange a car for
him, too.

Thanks,

Mai

Question n°181
What time does Ms. Chan want to arrive in San Francisco?

A. 1:15
B. 3:00
C. 4:30
D. 5:00
Question n°182
What will she do in San Francisco?

A. Attend a meeting
 B. Take a tour
C. Read a book
D. Visit friends
Question n°183
Where will Ms. Chan stay in Los Angeles?

A. Hotel Hacienda
B. Woodrow Suites
C. Hightowers Hotel
D. Radcliff Inn
Question n°184
How many nights will she stay in Los Angeles?

A. Two
B. Three
C. Four
D. Five
Question n°185
When will Mr. Kim arrive in New York?

A. July 11
B. July 14
C. July 15
D. July 16
Questions 186 through 190 refer to the following agenda and e-mail.

Meeting Agenda

Monday, March 15

Conference Room 3

(draft)

9:00 - 9:30 Marketing goals for the next year Roberta Giuliani

9:30 - 10:00 New strategies for the new millennium Rita Mendes

10:00 - 10:30 Product development Tami Tabaku

 10:30 - 10:45 Break

10:45 - 11:15 Employee training Peter Thang

11:15 - 11:45 Financial outlook Ivan Sokolov

Immediately following the meeting, lunch will be served in the company cafeteria,
catered by The Ivy Pot Restaurant.

To: Peter Thang

From: Maria Nguyen

Subject: Meeting next week

Hi Peter,

Attached is a draft of the agenda for next week's meeting. I'd like to make a few small
changes. First, Roberta won't be available since she's leaving for an extended trip to the
West Coast the day after tomorrow. I was hoping you could take her spot since you
know a lot about the subject. I also thought that Ivan should be given a little more time
since he will probably have a lot of information to present. l thought we should give him
45 minutes to talk. Then we could still break for lunch at a reasonable hour. I hope these
changes meet with your approval. Oh, one more thing: Conference Room 3 won't be
available as it turns out, so I've reserved the Board Room instead. l don't think anyone
will object to that! I think that's all.

Maria

Question n°186
What does Maria want Peter to do?

A. Reserve another room

B. Talk about marketing goals
C. Take a trip to the West Coast
D. Help Roberta prepare her presentation
Question n°187
What will Tami talk about?
 A. Financial outlook
B. Employee training
C. Product development
D. New strategies
Question n°188
What time does Maria want the meeting to end?

A. 11:15
B. 11:45
C. 12:00
D. 12:45
Question n°189
Where will the meeting take place?

A. Conference Room 3
B. The company cafeteria
C. A restaurant
D. The Board Room
Question n°190
What did Maria send to Peter?

A. A draft of the meeting agenda

B. The lunch menu
C. A trip itinerary
D. Ivan's presentation
Questions 191 through 195 refer to the following article and letter.

Development Proposal Accepted

The City Planning Board voted yesterday to approve the proposal by the Da Nang
Development Corporation to revitalize the downtown business district. This proposal has
been the subject of a great deal of controversy over the past several years. "Despite the
great disagreement the original proposals excited, I feel we have finally come to a
decision that everyone can be happy with," said Bich Anh, a long-time member of the
Planning Board. According to Ms. Anh, once the revitalization of the district is
completed, more customers will be attracted to downtown stores and higher-paying
tenants will occupy the office buildings. "It's a win-win situation," she says. "We will
have better places to shop, and retailers and landlords will be able to earn higher profits."
 April 15, 2016

Editor

City Times

26 Dien Bien Phu

Da Nang

To the editor,

As a concerned citizen, it was with great dismay that I read in yesterday's City Times
about the approval of the proposal by the Da Nang Development Corporation to
revitalize the downtown business district. While I agree that the business district is in
desperate need of revitalization, I cannot agree that the proposal of the Da Nang
Development Corporation is the best route to take. We have only to look at other
examples of its work to understand that this company cares little for anything but profit.
The Riverside Shopping Mall, Da Nang's most recent project which opened last October
12, is just one example. It is a terrible eyesore. Our downtown has several beautiful old
buildings which the Da Nang Corporation proposes to destroy and replace with modern
concrete and steel. This will not be a benefit to anyone. I suggest that the City Planning
Board seek another development company for this job, one that is willing to preserve
historic buildings. This has been done successfully in other cities, which we should look
to as examples.

Sincerely yours,

Nguyen Duc Anh

Nguyen Duc Anh

Question n°191
When did the article appear in the newspaper?

A. April 14
B. April 15
C. October 11
D. October 12
Question n°192
Who is Bich Anh?

A. A concerned citizen
B. The editor of the City Times
 C. A member of the City Planning Board
D. The director of the Da Nang Development Corporation
Question n°193
Why does Ms. Bich Anh like the proposal?

A. It will be completed quickly.

B. Office space will be less expensive.
C. Building owners will earn more money.
D. The Da Nang Corporation will make a huge profit.
Question n°194
Why did Nguyen Duc Anh write the letter?

A. He doesn't approve of the proposal.

B. He wants to help the Windsor Corporation.
C. He is interested in the City Shopping Mall.
D. He doesn't want the downtown to be revitalized.
Question n°195
What does Nguyen Duc Anh like?

A. Modern offices
B. Old buildings
C. Shopping malls
D. Concrete buildings
Questions 196-200 refer to the following report, email, and article.

Energy Efficiency Audit Overview: Sternberg Manufacturing

Conducted by Mistral Energy Service (MES), September 4

An energy efficiency audit was carried out by the MES team at the Sternberg
Manufacturing site in Bedford. This site was chosen among Sternberg’s thirteen
facilities throughout the country because it was the first factory building for Sternberg
Manufacturing, so it has the most opportunities for improvement.

Four areas of improvement were identified. First, solar panels from Percales Co. should
be added to sections of the rooftop to generate sustainable energy that could be either
used on site or sold back to the grid. Second, the packaging equipment should be
replaced with energy-efficient machines designed by Forsyth, Inc. Third, skylights
should be installed by Verne Enterprises to provide free natural light. Fourth, the
exterior walls should be insulated by Webster Construction to reduce heat loss.
Employees should also undergo training to learn about ways they can contribute to a
reduction in energy usage.

To: Debra Lyon <d.lyon@sternbergmfg.com>

From: Mitchell Thorpe <m.thorpe@sternbergmfg.com>

Date: September 20

Subject: Upcoming training

Dear Ms. Lyon,

I have reviewed the training proposals presented by the various shift managers, and I
believe that your training would be the most suitable for the company needs. The
handouts you prepared highlight the goals clearly, and they will help employees to see
exactly what needs to be done. We’ve tried other initiatives for energy conservation in
the past, but despite these measures, we still hold steady at 21%, which is well above the
industry average. By working together, I hope we can reduce this figure.

Sincerely,

Mitchell Thorpe

Sternberg Manufacturing Monthly Newsletter

October Edition

New Energy Conservation Efforts Underway

 Sternberg Manufacturing is seeking to reduce its energy usage both to cut overhead
expenses and to reduce the company’s environmental impact. Based on
recommendations made by Mistral Energy Services last month, the company will
undergo four major improvement projects. The first among them is scheduled to be
carried out by Webster Construction in November. The others will follow next year, as
funding allows. In addition, the human resources director has chosen Debra Lyon to
carry out employee training regarding conservation techniques. A schedule for the
training has not been set yet.

Question n°196
Why was the Bedford location selected for the audit?

A. It received a high inspection score.

B. It is the company’s oldest facility.
C. It is close to the MES headquarters.
D. It is the company’s largest building.
Question n°197
Which project will be carried in November?

A. Installing solar panels

B. Replacing packing equipment
C. Putting in skylights
D. Adding wall insulation
Question n°198
What is indicated about Ms. Lyon’s training materials?

A. They were the only ones submitted.

B. They should be shortened.
C. They are easy to understand.
D. They have a lot of technical information.
Question n°199
In the e-mail, the word “hold” is closest in meaning to:

A. arrange
B. grasp
C. remain
D. occupy
Question n°200
What can be inferred about Mr. Thorpe?

A. He will send Ms. Lyon some guidelines.

B. He recommended Mistral Energy Services.
C. He is the head of human resources.
D. He plans to visit the company’s other sites.