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CLO Role Description

This document describes the role and responsibilities of a community liaison officer based in Tamale, Ghana. The CLO will represent the company, engage with local communities, handle feedback and issues, and report to management. Key duties include stakeholder mapping, facilitating engagement activities, maintaining documentation, and implementing a grievance mechanism.

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Sérgio Couto
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470 views1 page

CLO Role Description

This document describes the role and responsibilities of a community liaison officer based in Tamale, Ghana. The CLO will represent the company, engage with local communities, handle feedback and issues, and report to management. Key duties include stakeholder mapping, facilitating engagement activities, maintaining documentation, and implementing a grievance mechanism.

Uploaded by

Sérgio Couto
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Community liaison officer (CLO) role description

Main purpose of the job

Represent the organisation and become the focal point of contact between local communities and
the company. The CLO will inform stakeholders about the company’s activities and implement
engagement activities, including handling community feedback, issues and concerns, and ensuring
appropriate escalation and resolution.

Duty Station:

Tamale

Key performance areas

 Conduct community and stakeholder mapping activities.


 Organise, attend and facilitate engagement activities with community groups and
individuals.
 Maintain documentation of engagement activities.
 Prepare and deliver presentations on project activities to community stakeholders.
 Prepare reports and assist with the dissemination of results to the community and
stakeholders, as needed.
 Implement and monitor the grievance mechanism.
 Work closely with others in the company (including consultants and contractors) to
document and respond (and escalate, as needed) issues arising from the grievance
mechanism.
 Report to management.

Education, work experience and personal abilities

 Degree is preferable
 Excellent communication skills (written and verbal).
 Strong computer skills (MS office)
 Proven ability to interact and maintain good relationships with stakeholders of varying social
and cultural backgrounds.
 Proficient in local language(s): Dagbani
 Understanding of issues around sexual exploitation and abuse, and gender-based violence;
and able to handle sensitive issues appropriately.
 Awareness of community health and safety issues that are relevant to the area and company
(for example health, safety and environment issues around community and workforce
interactions during project construction phases, and issues around HIV and sexual
reproductive health).

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