1.

In process control, what step has to be taken before formulating standards

and revise those standards as we improve upon them?

A. Incorporate the changes in the manual

B. Review of Standardisation

C. Design Analysis

D. Collection of Data
2. What is correct meaning of Seiton?

A. Neatness

B. Set in order

C. Systematic arrangement

D. All above
3. Under which dimension of management role, it requires to help people to put
in to practice what is learnt by constant assistance, guidance and support?

A. Learning

B. Facilitating

C. Teaching

D. Training
4. ‘D’ in PDCA Cycle is divided in to two parts, one is, Do the work, what is
other?

A. Do the Action

B. Carry out Education

C. Carry out Training

D. Carry out Education and Training

5. Collection of required information in figures for Statistical Analysis is known
as?

A. Check List

B. Data Collection

C. Pareto Diagram
 D. None of the above
6. Which Quality Guru received the unique honor of developing sampling
technique in 1940’s?

A. Dr. W. E. Deming

B. Dr. W. A. Shewhart

C. Dr. J. M. Juran

D. Philip B. Crosby
7. What is Hitch-hiking?

A. Building on original idea

B. Building on other’s idea

C. Building on Creative idea

D. Building on neighbor’s idea

8. If problem is related with the variation of the product or process, which type
of tool will not be useful in understanding the variation:

A. Pareto diagram

B. Histogram

C. Control Chart

D. None of the above

9. A facilitator requires to be?

A. Philosopher and guide

B. Good counselor

C. Works as catalyst

D. All of the above

10. The structured Kaizen group of managerial level who are problem solver is
known as

A. Quality Circle

B. Lean QC

C. QIT
 D. None of the above
11. “Quality control should be a part of management control” who said this?

A. Dr. W. E. Deming

B. Dr. Genichi Taguchi

C. Dr. A. V. Feigenbaum

D. Dr. J. M. Juran
12. Which one does not belong to Elementary Statistical Method described by
Dr. K. Ishikawa?

A. Flow Diagram

B. Histogram

C. Pareto Analysis

D. Stratification
13. How do Quality Circle work:

A. Discuss problems on shop floor

B. Meet periodically and regularly

C. Meet when problem arise

D. Meet as per time available.

14. Who was the first to argue that ‘Quality should be considered at all stage of
the process and notjust within the manufacturing function’?

A. Dr. D. E. Deming

B. Dr. J. M. Juran

C. Dr. A. V. Faignbaum

D. Dr. W. A. Shewhart
15. The member who asks wild questions in a Quality Circle meeting, in lighter
vein, they called as

A. Fox

B. Porcupine

C. Giraffe
 D. Monkey
16. In which magazine did Dr K Ishikawa wrote that the study group be
renamed as Quality control Circle?

A. Juse Magzine

B. Japan Magazine

C. Gemba to QC

D. Gambutsu to QC
17. In LQC what is correct?

A. Other department people may not help to complete the project

B. There is no need to take help from other department

C. Other department people will help as they will be the part of LQC Team

D. Other department people are nominated by management

18. The impact of kaizen is long lasting in the process with ----------- change

A. Occasional

B. Sometimes

C. Continuous

D. Ones in a year
19. Who is known as father of Quality Control Circles?

A. Dr. Shigeo Shingo

B. Dr. Genichi Taguchi

C. Dr. Junji Noguchi

D. Dr. K. Ishikawa
20. Can we conclude that a process is under control when there are 7 or more
points continuously on one side of the average line?

A. Yes

B. No

C. Sometimes
 D. Never
21. Which is the highest need in moslow’s theory “Hierarchy of human needs”
which will be satisfied by a person

A. Physiological

B. Social

C. Self Actualization

D. Ego
22. Are Kaizen and Innovations inseparable component for improvement, like
two sides of a coin?

A. No

B. Never

C. Yes

D. Sometimes
23. Which outside agencies can be involved in 5’S implementation?

A. Contract Workers

B. Vendors and suppliers

C. Ancillary Agency

D. Bank Employees
24. Which tool/technique is called as on line quality control method?

A. Histogram

B. Scatter Diagram

C. Control Chart

D. Data collection
25. Where Red Tag to be provided?

A. On obsolete items

B. For disposal of unwanted items

C. On items, not to be used in future

 D. All above
26. How we can proceed through Paperless practices?

A. Use of Pen drive

B. Use of Digital

C. Elimination of prints

D. All as above
27. Structured kaizen made of Senior and middle management group is known
as Quality Improvement Team (QIT) which is associated with Focus
Improvement one of the pillar of:

A. Kaizen

B. TPM

C. TQM

D. Six Sigma
28. What is Red Tag area?

A. Collection of repairable items

B. Collection of unwanted items

C. Collection of not useful items

D. Collection of All the above

29. What does ‘RUN’ signify in control chart:

A. Three point occur on one side of the control chart

B. No points occur on one side of the control chart

C. Seven or more points occur continuously on one side of the control chart

D. None of the above

30. What will be the next step in problem solving sequence, when the validity of
the project checked, improvement observed and approved by the
management?

A. Trial Implementation

B. Regular Implementation
 C. Foreseen Probable Resistance to study

D. All as above
31. In Pareto Diagram, for separating ‘vital few and useful many’, at a glance is
a method

A. Compound graph method

B. Visual method

C. Audio Method

D. Juran’s Method
32. Is ‘CEDAC’ an improvement activity over Cause & Effect diagram?

A. Yes

B. No

C. Sometimes

D. Never
33. Pareto analysis is based on two types. One is causes, name other

A. Money based

B. Time based

C. Phenomenon based

D. None of the above

34. The idea given to management on paper, to improve further, through
modification in machine, process or product, is known as?

A. Innovations

B. Kaizen

C. Suggestion

D. None of the above

35. In which type of brainstorming do we follow the 4 rules, a) contribute in
turn b) one idea per turn c)pass if no idea and d)do not explain your idea:

A. Freewheeling

B. Round Robin
 C. Slip method

D. None of the above

36. In which concept quality is defined as “a step in which value entitlement is
realized for the customers and provider in every aspect of the business
relationship?

A. Kaizen

B. Quality Circle

C. Six Sigma

D. Quality Solving Techniques

37. Which is the first step in the sequence of problem solving where
stratification is needed.

A. Identification of Problem

B. Selection of Problem

C. Combination of A & B

D. None of the above

38. Running Quality Circle can take project in LQC but

A. They may take project given by management also

B. They can involve other person also based on project demand

C. Project will not be discussed in Q C Meeting

D. All above are correct

39. In the visit of teacher to student’s home, which one is correct:

A. Teacher should enjoy the hospitality

B. Teacher should not make any complaints to the parents

C. Visit duration maybe more than 30 minutes

D. Teacher should visit total area of Home

40. Whose responsibility is to keep the QC activities on the right track?

A. Departmental Head

B. Co-ordinator
 C. Facilitator

D. Leader
41. Whose quotation is this: “Quality control begins with Education and ends
with education”.

A. Dr. J. M. Juran

B. Dr. K. Ishikawa

C. Dr. W. E. Deming

D. Prof. P.C. Mahalanobis

42. In the sequence of Problem solving steps , name the steps which comes just
before “Analysis the Problem”

A. Selection of the Problem

B. Define the Problem

C. Development of the problem

D. Anyone
43. On zebra- crossing which color combination is correct?

A. Black- Yellow

B. Red - white

C. Combination of A & B

D. None of the above

44. What is the minimum number of problems to be identified for problem
bank, as suggested by QCFI

A. 51

B. 50

C. 10

D. 25
45. QC Members may be stratified as:

A. Age wise

B. QC Conventions attended wise

C. QC experience wise

D. All above