ECS- LO-4

I confirm that the work submitted for this assignment is my own.

Learner name, Prachi vinod sonwane Date Batch code P3

Reference id 29/10/2
FIAT/MTW/23-24/164
3

Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided below the questions
2. Review your answers before submitting the Assignment

TIMELINE: You can take upto 2 hrs to submit this Assignment

Session 30
Total Marks: 50 Time: 2 hrs

A. Read the text carefully and answer the questions on the text. (4 marks)
The hotel has 10 Standard, 8 Deluxe, 6 Family rooms and 10 Cottages. The
Rooms have hot and cold showers and private balconies. Room service and
laundry facilities are also available. All rooms except Cottages offer air
conditioning. Each room is equipped with two single beds, Family rooms
have 4 single beds. All rooms (except for Cottages) have televisions. If you
desire to make a reservation or request for more information you need to
complete the form. Our travel staff will be prompt in responding to any
request within one working day. The hotel staff there to help you. An
approval of your booking will be sent to you via e-mail (and fax if required).
If for any reason you wish to cancel your booking, it would be in your benefit
if you do so as early as possible by e-mailing our travel staff.
Answer the questions given below: Tick mark the correct option
1. Showers
a. There are no showers in the Cottages.
b. There is a shower in every room.
c. Only the Cottages have showers.
Ans B

2. Air Conditioning
a. There’s no air conditioning available in the Cottages.
b. Air conditioning is available in every room.
c. Air conditioning is only available in the Cottages.
Ans A

3. Apart from the Family rooms, all rooms are...

a. Double rooms.
b. Twin-bedded rooms.
c. Single rooms.
Ans B

4. To book a room you must...

a. Respond in one working day.
b. Send a fax.
c. Fill in a form.
Ans C

B.Read the passage given below and answer the questions that follow:(16
marks)
We often come across the stylish image of an air hostess or pilot greeting
passengers on board. In fact, so powerful is the image within us that today
the ever-smiling face of an air hostess has come to represent the epitome of
hospitality, glamour and ultimate fantasy of flying and seeing the world.
Flying across the globe and moving silently, the crew attendants meet and
greet the passengers first and make them comfortable for the journey ahead.
Right from the moment the plane moves in front of the aerobridge, they are at
the aircraft door with a warm smile, welcoming and guiding passengers on
board to their seats and performing their duties. Once the aircraft is airborne,
they make the passengers comfortable by rolling out the cart load of goodies,
food and drinks, chocolates and coffee, snacks and tea. Even though their
services may appear to be a very quiet affair, yet they have lots of
responsibilities on their shoulders, which include executing flight
commander›s instructions, coordinating security arrangements and ensuring
passengers› overall safety as well. During an emergency, they take the
responsibility and determine the most appropriate step to deal with the
situation.
Various domestic and international airlines have increased their services,
there is no doubt that the expansion is going to bring in a recruitment drive
for every new route demands additional basic cabin crew members.
Therefore, we are now witnessing a huge demand for trained cabin crew.
This is clear from why there is an increase in interviews conducted and many
inductions by many airlines. At the interviews of air hostesses and Flight
Attendants, the applicants are asked about their eyesight, interest in the job
and how they can handle difficult passengers. The governments of some
countries are keen on going liberal with an open sky policy. In this respect,
India is emerging as an important aviation hub in South Asia. This growth is
going to bring in multiple recruitment drives, as for every new route added, it
demands additional basic cabin crewmembers.
If you have any interest in this career, you can do a vocational programme,
specifically in aviation. Going to a well-known institute is always helpful
when you go job hunting.

From paragraph 1 and 2(5 marks)

1. Why is it mentioned that the air hostess is the epitome of hospitality
and style?
Ans because the air hostess stands at the entrance door of the aircraft welcoming
and guiding the passengers on board at the seats

From paragraph 2(2 marks)

2.(a) The word ‘quietly’ can be replaced with______silently______________.

(b) The word executing refers to_____preforming_________________________

From paragraph 2(2marks)

3(a) What should members of the cabin crew do in an emergency?

Ans they take the responsibility and determine most approval step to deal with
the situation

(b) What must the crew attendants do first when the plane reaches in front
of the aerobridge?
Ans welcome in the passengers with warm smile and board on there seats.

4. (a) Which country is emerging as a major aviation hub in South Asia? ( 2

marks)
Ans India is emerging as an important aviation hab in South Aisa.
(b)What are the various questions asked during the interview to applicants?
Ans at the interview of cabin crew and flight attendances, the application are
asked about their eyesight, interest in the job and how they can handle
difficult passenger and why they have choose job.

From paragraph 4(5 marks)

5. How can one work towards a career as a member of the cabin crew?

Ans by going to a well known institute, and doing a occotin program specifically
aviation and seauring a job a cabin crew.

C. Read the passage given carefully and answer the questions that
follow :(10 marks)
Flights have just become longer so that passengers can reach their destination
in one go without hopping flights. A long flight means passengers do not
need to break their journey at places and change planes. “They like to board
once, de-plane once. “It saves a lot of time and energy as passengers do not
waste time hopping from one flight to another,” says Tripta Bhatia, a member
of the cabin crew who works with one of the long flights and is very happy to
be on such flights. The flight from New Delhi to Toronto is now in operation
for a couple of years. The flight takes approximately eighteen hours, which
creates many challenges. A lot of groundwork goes into a flight like this. The
aircraft is, of course, specifically designed for the journey with more space
and wide-ranging entertainment services. The flight crews are also specially
trained to face the challenges involved. Travellers are now quite aware of the
health hazards that may be associated with flights that cover 17,600 or more
kilometers in distance more. Exposure to lower oxygen is harmful to the
human body. Passengers on extreme-long range flights need to be provided
with flight socks and, if necessary, tablets for thinning the blood. It is a belief
that prevention is better than cure when it comes to in-flight health. It is not
just the health and life of the passenger that is at stake on a flight of this
length, but also that of the flight crew. “They give us training on fatigue
management and how to fine- tune to the local time in Toronto. We need and
to exercise, as well as take care our diet and eat lightly in-flight,” says Tripta
Bhatia. The long-haul flights are now becoming a trend and many airlines
offer these direct flights the timings of which suit the domestic airlines.
Singapore, Cathy Pacific, Qantas are some of the Airlines that offer these long
flights. Asia is, perhaps is the region where the demand for these long flights
is the greatest. The flights connecting from the Asian cities to the US is the big
market since flights to the European continent don’t require 18 hours of
endurance and capacity

Tick mark the correct option (5 marks)

1.Why are longer flights harmful to passengers and crew?
a) Because there is less oxygen in the air.
b) People will get bored
c) long periods of inactivity will damage their bones
Ans A

2. What are flight socks?

a) special socks are meant to keep the plane free of harmful bacteria
b) one of the preventive measures planned by airlines
c) socks that stop your blood from getting too thin
Ans B

3. Which of the following methods given below for countering the

health problems caused by long flights is NOT mentioned?

a) how best to cope with jetlag?

b) advice on food consumption during a flight
c) advice on drinking alcohol
Ans C

4. What are the advantages of longer flights?

a) There are less problems with jetlag
b) passengers save time
c) passengers get a good break between flights
Ans B

5. Where on the globe is the area for longer flights expected to develop?
a) between Europe and America
b) between Asia and America
c) between Asia and Europe
Ans B

6. Write 5 lines on what does a flight attendant do to take care of

himself and his passengers during a long flight of 18hours. ( 5 marks)
Ans the flight attendance exercise and they have life food day see to the health of
the passengers by providing them flight socks and if necessary event tablets for
thinning their blood.

D. Picture comprehension (20) Things That You need to include in your

story
Character 1(1mark)
Name: Edward Cullen
Age: historical age character
Sex: male
Mood: enjoying the trip.

Character 2 (1mark)
Name:Bella Swan
Age: historical age character
Sex: female
Mood: sight seeing

2.Action heading (what is happening in the story (4 marks)

Ans my favourite wonder

Now to write a story (14 MARKS)

The following points need to be included in your story
1. Make an interesting story with a main character
2. Bring a problem in the story
3. Include innovative ideas to solve that problem
4. End the story properly
5. If you are female, then make a female main character in the picture
6. The story must represent you, how you think, how you react in that
situations, include these things in your story. You must add your emotions
and feelings in the story
The pictures are printed on the inside back cover of the ECS book.

I like to narrate a story about Taj Mahal, my favourite wonder of the world is Taj
Mahal, because it is fully made with white marble, and it show purity Taj Mahal is
located at Agra. Shah Jahan build Taj Mahal for his wife. She is third wife of Shah
Jahan loves his wife so much.

Their love story was a legendary it is a generally believed

That she was a beautiful and devotional wife, mumtaz was a very good chess plays
better than Shahab Jahan,

Taj Mahal generated (17,92,27,050) for 1 year 2014-15,has per Indian

government records, Shah Jahan have spent 70 billion to built Taj Mahal.

I like the story about Taj Mahal

So i choose this
End