ECS- LO-4

I confirm that the work submitted for this assignment is my own.

Learner name, Date Batch code

Reference id
Niyati 29/02/25 E-2

FIAT/DRG/24-25/983

Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided below the questions
2. Review your answers before submitting the Assignment

TIMELINE: You can take upto 2 hrs to submit this Assignment

Session 30
Total Marks: 50 Time: 2
hrs

A. Read the text carefully and answer the questions on the text.
(4 marks)
The hotel has 10 Standard, 8 Deluxe, 6 Family rooms and 10
Cottages. The Rooms have hot and cold showers and private
balconies. Room service and laundry facilities are also available. All
rooms except Cottages offer air conditioning. Each room is
equipped with two single beds, Family rooms have 4 single beds.
All rooms (except for Cottages) have televisions. If you desire to
make a reservation or request for more information you need to
complete the form. Our travel staff will be prompt in responding to
any request within one working day. The hotel staff there to help
you. An approval of your booking will be sent to you via e-mail (and
fax if required). If for any reason you wish to cancel your booking,
it would be in your benefit if you do so as early as possible by e-
mailing our travel staff.

Answer the questions given below: Tick mark the correct

option
1. Showers
a. There are no showers in the Cottages.
b. There is a shower in every room.✓
c. Only the Cottages have showers.

Ans.there is a shower in every room.

2. Air Conditioning
a. There’s no air conditioning available in the Cottages.✓
b. Air conditioning is available in every room.
c. Air conditioning is only available in the Cottages.

Ans there's no air conditioning available in the cottages.

3. Apart from the Family rooms, all rooms are...

a. Double rooms.
b. Twin-bedded rooms.✓
c. Single rooms.

Ans.twin-bedded rooms.

4. To book a room you must...

a. Respond in one working day.
b. Send a fax.
c. Fill in a form.✓

Ans fill in a form.

B.Read the passage given below and answer the questions

that follow:(16 marks)
We often come across the stylish image of an air hostess or pilot
greeting passengers on board. In fact, so powerful is the image
within us that today the ever-smiling face of an air hostess has
come to represent the epitome of hospitality, glamour and ultimate
fantasy of flying and seeing the world.
Flying across the globe and moving silently, the crew attendants
meet and greet the passengers first and make them comfortable for
the journey ahead. Right from the moment the plane moves in front
of the aerobridge, they are at the aircraft door with a warm smile,
welcoming and guiding passengers on board to their seats and
performing their duties. Once the aircraft is airborne, they make
the passengers comfortable by rolling out the cart load of goodies,
food and drinks, chocolates and coffee, snacks and tea. Even
though their services may appear to be a very quiet affair, yet they
have lots of responsibilities on their shoulders, which include
executing flight commander›s instructions, coordinating security
arrangements and ensuring passengers› overall safety as well.
During an emergency, they take the responsibility and determine
the most appropriate step to deal with the situation.
Various domestic and international airlines have increased their
services, there is no doubt that the expansion is going to bring in a
recruitment drive for every new route demands additional basic
cabin crew members. Therefore, we are now witnessing a huge
demand for trained cabin crew. This is clear from why there is an
increase in interviews conducted and many inductions by many
airlines. At the interviews of air hostesses and Flight Attendants,
the applicants are asked about their eyesight, interest in the job
and how they can handle difficult passengers. The governments of
some countries are keen on going liberal with an open sky policy.
In this respect, India is emerging as an important aviation hub in
South Asia. This growth is going to bring in multiple recruitment
drives, as for every new route added, it demands additional basic
cabin crewmembers.
If you have any interest in this career, you can do a vocational
programme, specifically in aviation. Going to a well-known institute
is always helpful when you go job hunting.

From paragraph 1 and 2(5 marks)

1. Why is it mentioned that the air hostess is the epitome
of hospitality and style?
Ans. The air hostess is the epitome of hospitality and style because the air hostess
stand at the entrance of the aircraft welcoming and guiding the passangers onboard
to the seats.

From paragraph 2(2 marks)

2.(a) The word ‘quietly’ can be replaced
with_silently____________________.

(b) The word executing refers

to_________performing_____________________

From paragraph 2(2marks)

3(a) What should members of the cabin crew do in an
emergency?

Ans. They take the responsibility and determine most approval step to deal with a
problem.

(b) What must the crew attendants do first when the plane
reaches in front of the aerobridge?

Ans.welcoming the passangers with smile and board on their seats.

4. (a) Which country is emerging as a major aviation hub in South Asia? ( 2

marks)
Ans .India is emerging as a major aviation hub in south Asia.

(b)What are the various questions asked during the interview to applicants?
Ans.during the interview of cabin crew ,applicant are asked about their eyesight,
interest in this job ,how to they handle difficult passanger and why they choose
this job.

From paragraph 4(5 marks)

5. How can one work towards a career as a member of the
cabin crew?

Ans .by going to well known institute ,and doing vocational

programme, specifically in aviation.

C. Read the passage given carefully and answer the

questions that follow :(10 marks)
Flights have just become longer so that passengers can reach their
destination in one go without hopping flights. A long flight means
passengers do not need to break their journey at places and
change planes. “They like to board once, de-plane once. “It saves a
lot of time and energy as passengers do not waste time hopping
from one flight to another,” says Tripta Bhatia, a member of the
cabin crew who works with one of the long flights and is very
happy to be on such flights. The flight from New Delhi to Toronto is
now in operation for a couple of years. The flight takes
approximately eighteen hours, which creates many challenges. A
lot of groundwork goes into a flight like this. The aircraft is, of
course, specifically designed for the journey with more space and
wide-ranging entertainment services. The flight crews are also
specially trained to face the challenges involved. Travellers are
now quite aware of the health hazards that may be associated with
flights that cover 17,600 or more kilometers in distance more.
Exposure to lower oxygen is harmful to the human body.
Passengers on extreme-long range flights need to be provided with
flight socks and, if necessary, tablets for thinning the blood. It is a
belief that prevention is better than cure when it comes to in-flight
health. It is not just the health and life of the passenger that is at
stake on a flight of this length, but also that of the flight crew.
“They give us training on fatigue management and how to fine-
tune to the local time in Toronto. We need and to exercise, as well
as take care our diet and eat lightly in-flight,” says Tripta Bhatia.
The long-haul flights are now becoming a trend and many airlines
offer these direct flights the timings of which suit the domestic
airlines. Singapore, Cathy Pacific, Qantas are some of the Airlines
that offer these long flights. Asia is, perhaps is the region where
the demand for these long flights is the greatest. The flights
connecting from the Asian cities to the US is the big market since
flights to the European continent don’t require 18 hours of
endurance and capacity

Tick mark the correct option (5 marks)

1.Why are longer flights harmful to passengers and crew?
a) Because there is less oxygen in the air. ✓
b) People will get bored
c) long periods of inactivity will damage their bones

2. What are flight socks?

a) special socks are meant to keep the plane free of harmful
bacteria
b) one of the preventive measures planned by airlines✓
c) socks that stop your blood from getting too thin

3. Which of the following methods given below for

countering the health problems caused by long flights is
NOT mentioned?

a) how best to cope with jetlag?

b) advice on food consumption during a flight
c) advice on drinking alcohol ✓
4. What are the advantages of longer flights?
a) There are less problems with jetlag
b) passengers save time✓
c) passengers get a good break between flights

5. Where on the globe is the area for longer flights

expected to develop?
a) between Europe and America
b) between Asia and America✓
c) between Asia and Europe

6. Write 5 lines on what does a flight attendant do to take

care of himself and his passengers during a long flight of
18hours. ( 5 marks)

Ans the flight attendant exercise and they have lite food they see to the
health of passanger by providing them flight socks and if necessary even thinning
their blood.

D. Picture comprehension (20) Things That You need to

include in your story

Character 1(1mark)
Name:
Age:
Sex:
Mood:

Character 2 (1mark)
Name:
Age:
Sex:
Mood:

2.Action heading (what is happening in the story (4 marks)

Now to write a story (14 MARKS)

The following points need to be included in your story
1. Make an interesting story with a main character
2. Bring a problem in the story
3. Include innovative ideas to solve that problem
4. End the story properly
5. If you are female, then make a female main character in the
picture
6. The story must represent you, how you think, how you react
in that situations, include these things in your story. You must add
your emotions and feelings in the story

The pictures are printed on the inside back cover of the ECS book.
End