UNIT 2 - GIVE AND TAKE
1. MANAGER OR MENTOR? - VOCABULARY
act take action; do something
community Someone whose job is to use social media to talk to customers and to help a company or
manager brand grow.
honest In a way that tells the truth.
loops
pace The speed at which something happens or is done.
provide make available for use
results a thing that is caused or produced by something else; a consequence or outcome
satisfaction In a way that is good enough./ To provide what is needed or wanted. ???
street
thoughtful Always thinking of the things you can do to make people happy or comfortable.
trust Firm belief in the truth
VOCABULARY
nurturing Helping a plan, idea, person to develop.
compassionate Caring about others.
evolve Develop and change gradually over a long period of time.
benefits Good effects or advantages that something has.
isolated Feeling alone and unable to meet or speak to other people.
mentoring A system where experienced people advise and help others, also used to describe such
programmes.
leadership Specific qualities needed in order to be good at leading a group, organisation.
mistrust The feeling that you cannot trust someone, especially because you think they may treat
you unfairly or dishonestly.
candid Truthful, even when the truth may be unpleasant or embarrassing.
feedback Advise or criticism about how well someone does their job and what needs
improvement.
peers People who have the same type of job or are on the same level in an organisation.
cooperative The feeling that people in a place will help you and work well with you.
atmosphere
mutually In a way that is acceptable or good for both or all the people involved.
beneficial
call the shots To give orders and make decisions because you are in a position of authority.
best interests at
heart
two-way street Used to say that a situation depends on two people talking to each other and working
well together.
inclusion The act of including someone in a larger group.
2. KINDNESS OR SUCCES? - GRAMMAR + VOC
killed by kindness Too kind in a way that causes harm because it competes with what should be done.
cautionary tale Story/An event used to warn people.
cut the mustard Be good enough to do something.
make hard calls Take difficult decisions.
GRAMMAR - CLEFT SENTENCES
→ Grammaticale constructies die worden gebruikt om de nadruk te leggen op een specifiek element in
een zin door de zin op te splitsen in twee stukken.
I love you. (simple sentence: 1 clause)
It is you that I love. (cleft sent.: 2 clauses to say the same thing, but with emphasis)
4 soorten:
1. It-clause ➜ It + a form of 'be' + emphased word/phrase, who/that..
2. Wh-clause (what, why, where, how) ➜ Wh-clause + a form of to be + emphased word/phrase
3. The thing/person that, the only thing/person that, all that, something/someone that..
4. Other nouns ➜ The noun + verb + form of be + the one that + emphased word/phrase
3. CHANGING AN AGREEMENT - COMMUNICATION SKILLS -> NOG EENS NAVRAGEN
Being honest about your misjudgement:
− Not entirely successful.
− But they do at least seem prepared to discuss the new proposal.
Re-analysing the situation
− This approach demonstrates a company that provides solutions.
− They come across as professional and wanting to provide an improved service for their clients.
FUNCTIONAL LANGUAGE
Expressing honestly:
− If the truth be told, ..
− In all honsety ..
− To be perfectly frank, ..
Explaining your business ethic:
− I like to be fully transparent ..
− I would rather discuss this face to face
Reassuring the client:
− Putting you first, ..
− With your needs always being our first priority ..
− Keeping your best interests i mind, ..
Showing reflection/further analysis:
− After careful consideration, ..
− On further thought, ..
− Having had a chance to look more carefully
Emphasising experience:
− Having been in the business for a number of years ..
− Drawing on my personal experience ..
4. COLLABORATION - BUSINESS SKILLS
DIT NOG HERBEKIJKEN
Soorten collaborations:
1. moderator, awereness, meeting principles
2. teambuilding, open offices
3. moderator
4. language tools, clear communication (simple voc, enunciation), body language, courses
5. set principles, good practices
FUNCTIONAL LANGUAGE
Ask people directly for solutions:
− Do you see any quick wins with regard to ..
− Any thoughts on how best to tackle this?
Include quieter individuals:
− You haven't said much. Any thoughts?
− You haven't commented so far. What's your take on this?
Encourage people to be creative:
− Let's be open today and come up with some new ideas.
− We need to get things moving in a positive direction.
Make people engage with others' ideas:
− What might be the benefits of her line of thinking?
− Any reflections on her suggestions?
Paraphrase to ensure team understanding:
− So, let me just check we're all on the same page.
− So, let me just make sure everyone understood that.
Focus on common ground:
− So, what we're all looking to achieve today is to ..
− I think we're all in the same boat here.
Quieten louder individuals:
− I'll come back to you in a second, if I may, because ..
− If I can stop you there because ..
Manage different views positively:
− I think both perspectives are very valid because ..
− Let's not dismiss this idea too quickly.
5. EMAILS - STATING REQUIREMENTS - WRITING
FUNCTIONAL LANGUAGE
Firstly, I would like you to..
Secondly, it is important that you ..
Next, you need to prepare ..
Finally, I expect you to ..
