David R.

Bourdeau

OBJECTIVE: To further challenge and better utilize my interpersonal and advanced technological skills

SUMMARY OF QUALIFICATIONS

* Microsoft Server 2019/2016/2012 * NetApp Data On Tap OCUM *EMC Storage * CommVault
* HPE StoreOnce Storage * VMware ESX * Avamar * Cohesity * NetBackup

* Able to communicate effectively, both written and verbally

* Able to organize task and resolve problems that arise in day-to-day activities
* Ability to work collectively in a unit and independently to allow better management of workflow
* Extensive experience in planning, and implementing projects to deliver service in timely fashion

EXPERIENCE

Cognizant / 3M – St.Paul, MN
Storage and Backup Administrator September 2021- Present

Ensure successful backups and troubleshooting failed backups and replication.

Perform maintenance on the environment (Hot Fixes, SPs, Upgrades, etc.)
Perform daily checks for Commvault, Data Domain and NetApp Storage Arrays
Perform daily checks for EMC Data Domain and NetApp Storage Arrays, monitoring and maintenance.
Perform daily checks for EMC Avamar, Networker, Veeam, and Cohesity Backup environments.
Automation of daily operation task, scripts, using PowerShell and Python for reducing operational support
Implement back-up, recovery, cloning, replication and archiving.
Perform SQL Safe backup for the SQL environment.
Management of Cisco USC networking environment for backup infrastructure
Set up and configuration of VM snapshot on VCenter Hypervisor
Linux and Unix backup and recovery

Clorox / 3M – Clearbridge Technology, Atlanta, GA

Storage and Backup Administrator September 2023- November 2023

Disaster Recovery of Environment VM, Oracle, MS SQL, Storage Arrays, Etc.

Redesign Backup infrastructure utilizing Plans and phasing out Storage and Schedule Policies
Rebuilt Comcell and Media Agents, Setup CommServe Live Sync and redeployed Linux Media Agents for optimization.
Perform DR for lost data on NetApp Storage Arrays.
Redeployed Virtual machines for satellite offices,
Redesigned for security measures to prevent lost of data by copying jobs to secondary sites.
Implement back-up, recovery, cloning, replication and archiving for mission critical data.

Open Systems / Cigna HealthCare - Nashville, TN

Storage and Backup Administrator August 2020- April 2023

Ensure successful backups and troubleshooting failed backups and replication.

Perform maintenance on the environment (Hot Fixes, SPs, Upgrades, etc.)
Perform daily checks for Cohesity, Data Domain and NetApp Storage Arrays
Perform daily checks for EMC Data Domain Power Store and NetApp Storage Arrays, monitoring, and maintenance.
Perform daily checks for EMC Avamar, Networker, Power Protect, Veeam, and Cohesity Backup environments.
Automation of daily operation task, scripts, using PowerShell and Python for reducing operational support
Implement back-up, recovery, cloning, replication and archiving.
Perform SQL Safe backup for the SQL environment.
Management of Cisco USC networking environment for backup infrastructure
Set up and configuration of VM snapshot on VCenter Hypervisor
Linux and Unix backup and recovery

Change Health Care – Atlanta, GA

Data Protection Backup Advisor July 2020- February 2021

Ensure successful backups and troubleshooting failed backups and replication.

Design Backup Architecture for Database cloud environment.
Perform daily checks for Commvault, Store Once and AWS S3 Storage Arrays
Create shell script for Commvault agent deployment in Oracle and SQL environment.
Automation of daily operation task, scripts, using PowerShell and Python for reducing operational support
Design and Configuration of Data De-Duplication environment with latest
Setup Global Deduplication Storage Policy Workflow
Configured Commvault Cloud Services Portal

Beacon Hill / Bridgestone America - Nashville, TN

Backup Restore Administrator October 2019- April 2020

Ensure successful backups and troubleshooting failed backups and replication.

Perform maintenance on the environment (Hot Fixes, SPs, Upgrades, etc.)
Perform daily checks for Commvault Data Domain and NetApp Storage Arrays
Developed automation code, scripts, and functions for reducing operational support.
Implement back-up, recovery, cloning, and archiving.
Monitoring AWS - VPC, EC2, S3, IAM, Route 53, Cloud Formation and Cloud Watch
Re-design Disaster Recovery architecture for data protection mirror configuration
Perform Disaster Recovery Test Cloning and Replication to Dev and QA environment.
Scripting Automation of Daily Operational Tasks
 DB2, SQL, Oracle and HANA v1 and v2 backup and recovery
AIX, Linux and Windows backup and recovery

IBM/Aecom - Raleigh, NC
Backup Administrator February 2018 – September 2019

Technical Support on backup and recovery for CommVault, TSM, eVault, Veeam, Avamar, NetBackup
Manage various forms of data storage Data Domain, NetApp, Spectra logic Storage arrays.
Work with other teams to coordinate technology refreshes across data centers to ensure minimal disruption to our
customer.
Strong problem-solving and attention to detail. Good analytical and troubleshooting skills.
Workflow automation using PowerShell, Python
Implementation and configuration of EMC VNX storage and Data Domain storage for Backup targets
Administration of Linux/Unix, Windows, Solaris OS, DB/2, Oracle, Exchange, and SQL
 Ability to work independently as well as ability to collaborate across teams.
Backup administrator to provide Level 2/3 Steady State support for IBM’s BaaS
Knowledge of backup platforms, storage arrays and ability to troubleshoot complex issues.
 Ability to develop solutions to stabilize customer environments.

Wipro / Levi’s & Strauss - Westlake, TX

Backup lead Engineer October 2017- February 2018
Responsible to manage and achieve month-on-month success rate.
Responsible for performing in-depth technical analysis for operational related issues and troubleshooting.
Perform daily checks for Commvault and Data Domain Storage Arrays
Disaster Recovery of a Commvault Server, HDS Commvault Performance Tuning
Optimizing Media Consumption, Patching on Backup/Restore Tool, Scripting / Automation of Major/ Complex Tasks
 Leadership role and mentoring of L1 and L2 Backup Admins
Installation, configuration, administration and complete maintenance of Commvault Backup and Data Domain Env
Capacity planning and management. Working on escalated issues by Backup Ops
 Generate monthly metrics. Commvault version upgrades, patching & vendor support.

Matthews International. Pittsburgh, PA

Data Backup and Disaster Recovery Architect November 2016- August 2017

Management of three Commcells Commvault Simpana Version 10

Upgrade from Commvault Simpana Version 10 to version 11
Support backup and recovery for Backup Veeam Snapshot Environment
Design and Configuration of Data De-Duplication environment through-out three Continents
Setup and Configuration of Proxy servers for VMWare backup
Administration archiving data such as email databases share point data using for Symantec Enterprise Vault
 Setup and Configuration of storage policies, schedule policies, retention, encryption, and other policies
Gather required information for solution design and deployments (Discovery)
Review customer business requirements and create procedure manual for environment.
 Develop standard operating procedures for new customers.
Deploy, implement, test and perform disaster recovery process.

Virtual Tech Gurus. Inc. Dallas, TX (Remote)

Professional services Engineer February 2015- November 2016

Configuration of Commvault Snap Protect Version 10

Configuration of OnCommand Unified Manager 7 Mode and CDOT
Setup Commvault Proxy server for VMWare backup
 Setup and Configuration of storage policies, schedule policies, retention, encryption, and other policies
Technical Support on backup and recovery for CommVault, TSM
Gather required information for solution design and deployments (Discovery)
Review customer business requirements and create procedure manual for environment.
 Develop standard operating procedures for new customers.
Deploy, implement, test and perform disaster recovery.
Implement, test and perform snapshot primary backup for Virtual machines, Databases, and Applications
Implement, test and perform snapmirror and snapvault
Implement, test and perform restoration of applications and platforms.

Strategic Business Systems Chantilly, VA (Remote)

Professional services Engineer September 2014- December 2014

Configuration of Commvault Snap Protect Version 10

Configuration of OnCommand Unified Manager 7 Mode and CDOT
Setup Commvault Proxy server for VMWare backup
 Setup and Configuration of storage policies, schedule policies, retention, encryption, and other policies
Gather required information for solution design and deployments (Discovery)
Review customer business requirements and create procedure manual for environment.
 Develop standard operating procedures for new customers.
Deploy, implement, test and perform disaster recovery.
Implement, test and perform snapshot primary backup for Virtual machines, Databases, and Applications
Implement, test and perform Snapmirror and Snapvault
Implement, test and perform restoration of applications and platforms.

Dell Services, Plano, TX (Remote)

Data Backup Sr. Advisor February 2013- September 2014

Leadership role on projects, performing solution architecture and design for enterprise-scale backup and recovery
solutions
Responsible for performing in-depth technical analysis of operational problems, involving hardware and software across
multiple fields of expertise (network, O/S, SAN, Tape Library, RAID, Application, Database)
Configure Commvault Snapshot Copy of SQL and Oracle Database
Configure NetBackup File/System State level Data Protection and Virtual Backups
Configure Avamar/Data Domain integration for VMWare Snapshots, SQL and Oracle Database Backups
Configure Networker SQL and Oracle Database backups.
Administration and troubleshooting of Symantec Enterprise Vault
Deployment of Commvault master backup server Version 8, 9, and 10
Setup Commvault Proxy server for VMWare backup
Plan, coordinate, and manage service transitions.
Review customer business requirements and create procedure manual for environment.
 Requirement to implement retention, media handling, encryption, and other policies to meet company standards.
 Develop standard operating procedures for new customers, technologies, and updates, in the infrastructure.
Design, plan, implement, test and perform disaster recovery/ Business continuity of enterprise-level backup and
recovery.
Follow Change management processes and protocols.
Responsible for emergency or urgent situation for on-call rotation
Responsible for performing in-depth technical analysis of operational problems.

Beazer Homes, Atlanta, GA

Storage and Backup Engineer May 2012- February 2013

Redesigned backup infrastructure to allow better performance of daily backup to disk and copies to tape
Re-provisioned SATA Beast LUNs for better utilization of disk storage for back up
Support and management of HPE 3PAR Storeserv 8000 storage.
Troubleshoot issues with Commvault Storage Devices, Storage policies and Data retention
Support on backup and recovery for eVault, and Veeam.
Created and documented new procedure of change controls for the data protection verification process
 Implement new process for daily Reports of Backups failures, Off-site media, for Audit Reporting purposes
 Troubleshoot configuration issues for Symantec Enterprise Vault archiving system

Interactive Communications, Atlanta, GA

Senior Backup Engineer August 2011- May 2012

 Support of Hitachi Data Protection System version 8.0 Data recovery system for over 200 servers
Management of EMC VNX 7500 Storage devices
 Management of Data Domain 880 and 580 storage devices
Document and manage all change controls for the backup infrastructure.
 Daily Reports of Backups, Scratch Media, Off-site media, Returned media, for Audit Reporting purposes.
 Troubleshoot all issues with Commvault clients, Commserv, Storage Devices, and Media Agents
Install configured and mange Quantum Tape library.

World Bank Group, IFC, Washington, DC

Backup and Storage Engineer April 2010- August 2011
Support of CommVault versions 7.0/8.0/9.0 Data recovery system for over 800 servers
Mange several EMC Clariion CX 700 back end for all maintenance and upgrades
Management of NSR HP 2400 Bridge for SCSI to FC Fabric.
 Designed, deployed, implemented and manage new EMC SAN for De-duplication in infrastructure.
 Implemented and manage LAN Free Backup infrastructure for Business Critical Servers, for better through-put
Administrative duties for Change management system utilizing in Lotus note application.
Manage all new installation, upgrades, and decommissioning of data protected servers
 Daily Reports of Backups, Scratch Media, Off-site/ Returned Tapes, for SOX and Audit Reporting purposes
 Troubleshoot issues with SAN environment and EDL libraries and management of the disk space
 Troubleshoot all issues with Commvault clients, Commserv, Storage Devices, and Media Agents
Administrative support for change ticket system using Remedy and Manage Now web application
Daily Reports of Backups, Media management, Off-site Returns, and Audit Reports.
 Managed and administered CommNet for Trend reporting of Commvault.

IBM, Gaithersburg, MD
Backup Storage Engineer (Consultant) September 2008- April 2010

Support CommVault versions 7.0 and 8.0 backup/ recovery for over 350 servers.
Daily Reports of Backups, Scratch Media, Off-site Returned Tapes, Sox Reports.
Support of EMC Legato Networker version 7.1 backup and recovery for remote offices
 Support Tivoli Storage Manager version 5.5/6.2 backup and recovery for over 100 servers.
Support NetBackup for UK and Netherlands offices.
 Troubleshoot issues with Blackberry’s and other PDA’s to ensure messaging connectivity.
 Troubleshoot and manage Citrix Web Interface 4.5.1
Support of NetApp shadow copy program On Tap Snapshots for quick recovery time.
Administrative support for change ticket system using Remedy and Manage Now web application
Install and configure VMWare ESX 3.0 for backup environment.
Provide support for NetApp FAS3050 Disk storage
Provide support for Overland NEO 8000 series, and Spectralogic T120 Libraries.
Provide support for FC switch Fabric for Brocade switches 3200 series.
Upgrade planning and implementation for all location’s of Backup software. This includes CommVault, and Legato.

Acuity Brands, Atlanta, GA

Systems Analyst (Consultant) February 2008- July 2008

Provide Tiered phone support for over 1200 representatives

Provide administrative support for Windows 2003 Active Directory/ Exchange Server
 Troubleshoot issues with Blackberry’s and other PDA’s to ensure messaging connectivity.
Administrative support for Spam filters and Virus software such as Postini and Trend Micro
Provide support for Microsoft office Word, Excel, PowerPoint, and Outlook
Provide technical writing of documentation, how to’s and procedural manuals for the end-users

Cox Communications, Atlanta, GA

Systems Administrator (Consultant) October 2007- December 2007

Provide administrative support for Windows 2000/2003 Active Directory Infrastructure.

 Monitor network and systems uptime and service availability utilizing Nagios.
Administration and troubleshooting of Exchange 2003 servers issues with DNS
Migration of physical backup media to virtual Network Appliance Storage unit.
 Perform daily backups and recovery testing, utilizing EMC legato backup software.
 Ensure Cox Communications standards are uniform and followed by all business divisions.
Document updates of all projects to assist with knowledge transfer
 Interact with hardware and software vendors for most efficient support of products
Cox Enterprises, Atlanta, GA
Systems Administrator (Consultant) November 2006 - October 2007

Provide administrative support for Windows 2000/2003 Active Directory Infrastructure.

 Monitor network and systems uptime and service availability utilizing MOM.
 Security patch updates of servers utilizing Pathlink
Assigned as primary engineer to several projects simultaneously.
Participate in migration project of over a 400 servers to new state of the art Data Center
 Migration of Exchange 2003 mailboxes to newly built Exchange 2007 QA servers
 Configuration and deployment of MS SQL 2005 servers on all Business Intelligence Servers
 Assist in managing of ticket queue, for issues and alerts assigned to Server Engineering Group
Setup of Development and QA environment for testing of applications, prior to release in production
QA and Development testing of VMWare ESX 3.0, to implement best practice standards
 Ensure Cox Enterprises standards are uniform and followed by all business divisions.
Deployment of Windows Server builds utilizing Imaging and slipstream technology
Deployment of Unix Server builds utilizing Solaris 9
 Interact with hardware and software vendors for most efficient support of products

Skadden, Arps, Slate, Meagher & Flom LLP, New York, NY

Support Analyst (Consultant) August 2006-November 2006

Provide phone support for over 12 office locations, throughout the firm
Documentation of all calls in order to provide proper records of events
Troubleshoot customized Citrix Metaframe Presentation 4.5 environment
Provide support for Microsoft office (Word, Excel, PowerPoint, Outlook) and WordPerfect
 Troubleshoot network connectivity issues for local and remote desktops.
 Troubleshoot issues with Blackberry’s and other PDA’s to ensure messaging connectivity.
Provide quality third tier support to helpdesk.
Administrative support for Spam filters and Virus software such as Tumbleweed
Provide administrative support for Windows 2000/2003 Active Directory
Technical writing skills, verbal skills, and troubleshooting skills, to provide timely solutions to the end-users
Provide technical support for Citrix Metaframe to end-user, Troubleshooting, document retrieval, password reset

Proskauer Rose LLP. New York, NY

Network Administrator (Consultant) May 2006- October 2006

Administration and maintenance of several cluster server.

Monitoring failovers and passive nodes to ensure uptime
Provide administrative support and maintenance of Microsoft Distributed File System
Administrative support for Windows 2000/2003 Active Directory
Administrative task, moving Exchange mailboxes to newly built Exchange production servers
 Monitor network and systems uptime and service availability utilizing what’s up Gold monitoring software
Security patch updates of Servers utilizing WSUS
 Monitor network and Server health utilizing VBscripts, DOS Shell scripts to retrieve information of all resources.
Provide second/third tier support to helpdesk, for issues which are escalated
Provide administrative support for Windows 2000/2003 Active Directory
Monitor backups for several offices throughout the Americas, running CommVault Enterprise SAN Libraries
Maintenance and technical support for Citrix Metaframe Presentation 4.5
Server builds and verification of software using Microsoft Content Management Server site deployment manager
Provide second tier support for helpdesk

HSBC Bank, New York, N.Y.

Network Engineer (Consultant) April 2005-May 2006

LAN & WAN support for HSBC Bank using various network management tools such as Micromuse,
CIC, Netcool, HP Openview, Concord Network health, and Sniffer Management system
Provide first & second level support for HSBC Bank Cisco router environment, of 2500, 5000, 5500
7200, 6500 series router and switches
 Maintenance and monitoring of HSBC Banks network infrastructure, which consist of 600 routers
and switches
Backup testing completed twice weekly on Frame Relay and ISDN
 Monitor firewall and IDS systems utilizing PIX firewall.
Update and maintain Global daily turnover report
Work with Telco on all circuits’ problems (from 56k circuit, frame relay, T1, DS3, OC3, OC12)
Assist Network Engineering on troubleshooting configuration issues, network connectivity issues, mounting of routers
and switches, configuring modems (CSU/DSU), assistance with sniffer tracers

Clifford Chance US LLP. New York, NY

Network Engineer February 2001- August 2004

 Maintenance of over three hundred Network Servers running Novell and Microsoft NT/2000/2003
 Setup, maintenance and administration of Storage Works SAN environment (Commvault, IPSTOR)
 Setup and deployment of servers running Microsoft Server 2003/2000
 Maintenance and administration of user profile in Windows Active Directory
 Daily test restores of all nightly backups to ensure integrity of all data
 Maintenance and administration of Blackberry Enterprise Server
 Troubleshoot issues with Blackberry’s and other PDA’s to ensure messaging connectivity.
 Maintenance and Administration of Citrix Metaframe Presentation 4.5 Servers for remote access to users
 Maintenance and administration of Citrix’s ISA Server
 Documentation of all operations procedures, such as backup, restores and daily shift updates via email.
 Backup of various Production Servers from remote location with SAN management software to SAN Library
 Maintenance and Backup SQL Server 2000 database and transaction logs
 Coordinated after hours second and third tier helpdesk support in order to provide 24 hour support
 Setup and Administration of Video Conferencing Equipment via ISDN and IP Technology, linking six continents

Learning Leaders, Inc., New York, N.Y.

Information Systems Engineer July 1999- February 2001

Setup, configured, administered and maintain Lotus Notes/ Domino Email Servers
Administered PBX System for Staff of about 70 phone users utilizing the Lucent Magix System
Creation of Forms and Databases using Lotus Script, and Java, for Lotus Notes Release 5
Conducted and implemented migration Project of Exchange Email Server over to Lotus Notes mail Server
Configured and migrated all Voice and Data from analog lines and Internet Modems to an integrated T-1 line
Setup configured and maintained servers for off-site Web based E-mail access
Setup and configured Proxy/Firewall server to secure Intranet network from unwanted Internet Intrusions
On-call 24x7 for any IT related issue, as the only IT professional on staff
Manage vendor relationships to deliver the most efficient support and products

New Vision for Public Schools, New York, NY

Technology Coordinator July 1998-September 1999

Redesign and implemented, school Labs and Office Computers to communicate on one network
Designed, and installed Linux Redhat, as the network operating system for the PC lab, using GNOME desktops
Coordinated efforts to write schools three-year technology plan, and secure private sector grants
Organized and conducted classes and workshops centralized around the usage of technology in the classroom
Back-up of all the facilities important documents, files and directories. Initiated after School labs session
Borough of Manhattan Community College, New York, N.Y.
PC Support Technician June 1996 - June 1998

Installed and configured operating systems, i.e. Microsoft Windows 95, Windows NT, OS/2 Warp for IBM
Troubleshooting problems with PC’s such as Network communications failures or virus detection
 Maintained operation of a Lotus Notes Helpdesk Database and E-mail Server
 Designed Intranet website, utilizing HTML, and Java to disseminate information via the internal LAN
 Provided Network Server accessibility to population at large via Novell Server

EDUCATION
MAJOR: AA Liberal Arts

Graduated January 1996

Certifications:
CommVault Certified Engineer (CVCE)
NetApp Certified Data Management Administrator (NCDA)
Cisco Certified Network Associate (CCNA)

REFERENCE: Furnished upon request