Jeremie Larin
Hotelier | Creating unique and memorable guest experiences
jeremie.larin@outlook.com
https://linkedin.com/in/jeremie-larin
+1 514-705-4076
Seasoned Hotelier with over 15 years of experience, renowned for transforming hotel operations
through strategic leadership, innovative guest experience initiatives, and IT integration. Demonstrated
success in enhancing operational efficiency, driving revenue growth, and leading high-performing
teams in the competitive hospitality industry.
Work Experience
General Manager
Microtel By Wyndham - Mont-Tremblant, QC
September 2022 to Present
• Overhauled the property management system with Opera Cloud PMS, leading to a 25% leap in
housekeeping productivity and a 13% reduction in payroll expenses.
• Reconfigured breakfast services, slashing costs by 75% without compromising guest satisfaction,
thanks to creative menu adjustments.
• Instituted a flexible pricing framework, propelling the Average Daily Rate (ADR) upward by $35,
markedly inflating revenue streams.
• Supervised a team of 40, fostering a 10% enhancement in inter-departmental cooperation and
embedding a culture of operational excellence.
• Streamlined the guest reception procedure, diminishing wait times by 50% and paring down staffing
expenditures by 18% while amplifying guest approval ratings.
• Revolutionized IT infrastructure and renegotiated service contracts, precipitating a dramatic 90%
decrease in IT related outlays, demonstrating adept cost management.
Director of Rooms (Task Force)
Frobisher Inn - Iqaluit, NU
January 2022 to September 2022
• Crafted a profit maximization strategy, catapulting hotel income by 30% and elevating ADR by $34
within a mere four-month span.
• Integrated Amadeus TravelClick system, yielding a 24% surge in reservation efficiency and enhancing
operational smoothness.
• Established pivotal alliances with three leading travel agencies, magnifying sales by 20% and extending
the hotel's market footprint.
• Galvanized a 20-personnel team, achieving a 15% uptick in operational agility through refined training
and process optimization.
• Innovated room service operations, amplifying service dispatch speed by 12% and elevating guest
contentment levels.
Director of Residence (Task Force)
The Costa Residence - Nha Trang
June 2021 to November 2021
• Directed the brand transition to an Intercontinental residence, aligning operational practices with IHG's
premium standards.
• Secured five significant corporate lease contracts, cementing a dependable revenue foundation for
the ensuing five years.
• Enhanced team performance by 15%, leveraging targeted coaching and empowerment strategies to
elevate service delivery.
• Initiated custom on-demand amenities, boosting resident satisfaction by 10% and improving overall
living conditions.
• Managed F&B services, spiking profits by 90% amidst the COVID-19 pandemic through a no-contact
service model and stringent safety measures.
Resort Manager
An Lam Retreats - Nha Trang
June 2020 to June 2021
• Administered resort functions, ensuring continuity for 150 employees during fiscal downturns, thus
preserving morale and operational output.
• Upgraded guest service protocols with comprehensive SOPs and instruction, resulting in a 20% climb
in positive guest reviews.
• Ensured fiscal steadiness in 2020, with a strategic emphasis on F&B, leading to a 27% revenue boost
through adept contract negotiations and upselling efforts.
• Implemented detailed guest feedback mechanisms, identifying and remedying three key service areas
within six months, significantly uplifting guest satisfaction metrics.
• Fostered an ethos of relentless improvement and guest-centric service, incrementing guest loyalty
and repeat business metrics.
Operations Consultant
Le Meridien Saigon – Ho Chi Minh City
July 2018 to February 2020
• Crafted and executed bespoke staff development initiatives, enhancing operational efficiency and skill
levels by 20%.
• Elevated front-of-house guest interactions, securing an 18% improvement in satisfaction scores within
the first quarter.
• Launched a comprehensive language development program, significantly advancing English
proficiency for over 50 staff, ensuring smoother interactions with international guests.
• Collaborated with HR to maintain rigorous recruitment standards, guaranteeing candidates met high
linguistic and service excellence benchmarks.
• Delivered strategic recommendations for operational workflow enhancements, directly impacting guest
service quality and operational efficacy.
Founder/Owner
HTG Travel - Ho Chi Minh City
January 2013 to July 2018
• Established a premium travel agency from the ground up, cultivating a loyal base of over 300 clients
with a 94% retention rate through personalized travel experiences.
• Set industry standards in customer service with unparalleled concierge efforts, elevating the
benchmark for personalized travel planning.
• Forged strategic partnerships with more than 10 sector leaders, optimizing service delivery and
effectuating an 18% reduction in operational costs.
• Provided expert consulting to various hotels and resorts, developing training programs that led to a
35% leap in guest satisfaction ratings.
• Pioneered unique travel packages for niche markets, propelling revenue growth and brand visibility
in a competitive market.
Front Office Manager
Delta Hotels
May 2011 to October 2013
Education
Bachelor's Degree in Information Technology
Philadelphia University - Philadelphia, PA
September 2010 to June 2014
Languages
• English - Advanced
• French - Advanced
Certifications and Licenses
Amadeus iHotelier & Booking Engine
Present
Wyndham Hospitality Management
Present
Wyndham university’s mandatory training for all general managers.
Cornell Hospitality Management
June 2020 to Present
