MOST IMPORTANT

TERMS AND CONDITIONS

The Most Important Terms & Conditions and all the information
herein is applicable to all Credit Cardholders / applicants of Credit
Cards / customers of the Bank / members of the general public
evincing interest in the Credit Card product of the Bank with
immediate effect. The MITC are subject to change. The said MITC
are in addition to and are to be read along with the terms and
conditions of the Cardholder Agreement of the Bank.

A) Schedule of Charges

1. JOINING, ANNUAL & ADD-ON CARD FEE

Joining
Fee (Rs.) Annual Fee
Credit Card Add-on
(Will be levied 2nd year
Type Card
after card onwards (Rs.)*
activation) *
AXIS BANK
INFINITE Credit
Nil Nil Nil
Card

AXIS BANK BUZZ

Credit Card 750 750 Nil

INDIAN OIL AXIS

BANK Credit Card 500 500 Nil

FLIPKART AXIS
BANK SUPER
500 500 Nil
ELITE Credit Card

FLIPKART AXIS
BANK Credit Card 500 500 Nil

AXIS BANK
FREECHARGE
250 250 Nil
Credit Card

500
AIRTEL AXIS
500 (Waived on Nil
BANK Credit Card
spends of Rs.
 2,00,000 in the
preceding year)
500
Samsung Axis (Waived on
500 Nil
Bank SIGNATURE spends of Rs.
Credit Card 2,00,000 in the
preceding year)
5000
Samsung Axis (Waived on
Nil
Bank INFINITE 5000 spends of Rs.
Credit Card 7,00,000 in the
preceding year)
AXIS BANK
FREECHARGE
350 350 Nil
PLUS Credit Card

499
499
(Waived on
(Waived on
spends of
ACE Credit Card spends of Rs. Nil
Rs.10000 within
2,00,000 in the
45 days of Card
preceding year)
set-up)
SPICEJET AXIS
BANK VOYAGE
750 750 Nil
Credit Card

SPICEJET AXIS
BANK VOYAGE
BLACK Credit 2,000 2,000 Nil
Card

3,000
(Nil for 3,000
SELECT Credit
Burgundy (Nil for Burgundy Nil
Card
account account holders)
holders)
AXIS BANK
ATLAS Credit
5,000 5,000 Nil
Card
 50,000 (Nil for
BURGUNDY 50,000 (Nil for
Burgundy
PRIVATE Credit Burgundy Private Nil
Private account
Card account holders)
holders)
50,000 (Waived
RESERVE Credit on eligible
Card 50,000 spends* of INR Nil
35,00,000 in the
preceding year)
12,500 (Waived
MAGNUS Credit on eligible
Card 12,500 spends* of INR Nil
25,00,000 in the
preceding year)
AXIS BANK
VISTARA
INFINITE Credit 10,000 10,000 Nil
Card

AXIS BANK
VISTARA
SIGNATURE 3,000 3,000 Nil
Credit Card

AXIS BANK
VISTARA
1,500 1,500 Nil
Credit Card

PRIVILEGE Credit
Card 1,500 1,500 Nil

MILES & MORE

Axis Bank World
10,000 4,500 Nil
Select Credit Card

MILES & MORE

Axis Bank World
3,500 3,500 Nil
Credit Card

NEO Credit Card

250 250 Nil
AURA Credit Card
749 749 Nil
LIC Credit Cards
Nil Nil Nil
1,000 (Waived on
achievement of
SIGNATURE
spends threshold
Credit Card with 1,500 Nil
of Rs. 2.4 lakhs in
Travel Benefits
the preceding
year)
MY WINGS Credit
Card 1,200 500 Nil

250 (Fee for

MY CHOICE an Image Card Nil
250
Credit Card is an additional
Rs. 150)
MY ZONE Credit
Card 500 500 Nil

500 (Waived on 200 (Waived on

spends of spends of
PLATINUM Credit
Rs. 5,000 within Rs. 1,00,000 in Nil
Card
45 days of the preceding
Card set-up) year)
250 (Waived on
100 (Waived on
spends of
TITANIUM Credit spends of
Rs. 2,500 within Nil
Card Rs. 50,000 in the
45 days of Card
preceding year)
set-up)
250 (Waived
PRIDE PLATINUM on spends of
Nil Nil
Credit Card Rs. 20,000 in the
preceding year)
500 (Waived
PRIDE on spends of
SIGNATURE Nil Rs. 40,000 Nil
Credit Card in the
preceding year)
 1000 (Waived on
REWARDS Credit spends of Rs.
1000 Nil
Card 2,00,000 in the
preceding year)

KWIK Credit Card Nil Nil Nil

Note - Rent transactions (MCC 6513) and wallet load transactions

( MCC 6540 ) will not be eligible for spends counted in availing
annual fee waiver.
*For Reserve and Magnus credit card, Rent transactions (MCC
6513), Wallet load transactions (MCC 6540), Utility transactions
(MCC 4814, 4816, 4899, 4900), Government institution
transactions (MCC 9222, 9311, 9399, 9402), EMI conversions,
Cash withdrawals, reversals and fee and charges will not be eligible
for annual fee waiver threshold calculation.

2. FINANCE / INTEREST CHARGE (Effective 12th June 2021)

Overdue Interest
Interest on Cash
on Extended
Axis Bank Advances
Credit
Card Variant
Monthly Annual Monthly Annual
Rate Rate Rate Rate
1.5% 19.56% 1.5% 19.56%
BURGUNDY PRIVATE
per per per per
Credit Card
month annum month annum
PRIDE PLATINUM Credit
2.95% 41.75% 2.95% 41.75%
Card, PRIDE
per per per per
SIGNATURE Credit Card
month annum month annum
PRIVILEGE Credit Card/
SELECT Credit
Card/AXIS BANK ATLAS 3.6% 52.86% 3.6% 52.86%
Credit Card/ MILES & per per per Per
MORE Axis Bank World month annum month Annum
Select Card/ MILES &
MORE Axis Bank World
Card/ MY ZONE Credit
Card / MY CHOICE
Credit Card /MY WINGS
Credit Card/ AXIS BANK
VISTARA SIGNATURE
Credit Card /
AXIS BANK VISTARA
Credit Card / PLATINUM
Credit Card / TITANIUM
Credit Card/ NEO Credit
Card / AXIS BANK BUZZ
Credit Card/VISA GOLD
Credit Card/VISA
SILVER Credit Card/
INDIAN OIL AXIS BANK
Credit Card / AXIS BANK
VISTARA INFINITE
Credit Card / AURA
Credit Card / LIC Credit
Cards / REWARDS
Credit Card/ KWIK Credit
Card
3.0% 42.58% 3.0% 42.58%
RESERVE Credit Card /
per per per per
MAGNUS Credit Card
month annum month annum
FLIPKART AXIS BANK
Credit Card/FLIPKART
AXIS BANK SUPER
ELITE Credit Card AXIS
AXIS BANK
FREECHARGE Credit
Card/ AXIS BANK
FREECHARGE PLUS 3.6% 52.86% 3.6% 52.86%
Credit Card/ ACE Credit per per per per
Card/ AIRTEL AXIS month annum month annum
BANK Credit
Card/SPICEJET AXIS
BANK VOYAGE Credit
Card/ SPICEJET AXIS
BANK VOYAGE BLACK
Credit Card/ Samsung
Axis Bank SIGNATURE
 Credit Card / Samsung
Axis Bank INFINITE
Credit Card

SECURED GOLD Credit

Card / SECURED
SILVER Credit Card/
PLATINUM SECURED
Credit Card / INSTA
EASY Credit Card / MY
3.4% 49.36% 3.4% 49.36%
ZONE EASY Credit Card
per per per per
/ PRIVILEGE EASY
month annum month annum
Credit Card / AXIS BANK
FLIPKART SECURED
Credit Card / INDIAN OIL
AXIS BANK EASY Credit
Card

Finance / Interest Charge details:

1) Interest will be charged;

 If the Total Amount Due is not paid by the Payment Due
Date, interest will be charged on the Total Amount Due
and on all new transactions (from the transaction date) till
such time as the previous outstanding amounts are paid
in full.
 On all cash advances from the date of the withdrawal until
the date of payment.
 Late payment fees / interest levied, if the Minimum
Amount Due is unpaid after Payment Due Date.
 In the case of balance transfers from other Credit Card
accounts, Finance Charges accrue immediately from the
Date of Issue of Banker's Cheque / NEFT on the
transferred amount and on any purchase amount
outstanding on your Card Account.
The Finance Charges as above will continue to be payable even
after the closure of the Card Account, till the outstanding on the
Card is cleared fully.

2) OTHER FEES & CHARGES

2.5% (Min. Rs. 500) of the

cash amount; Waived for
Cash Withdrawal Fees** BURGUNDY PRIVATE Credit
Card, RESERVE Credit Card &
MAGNUS Credit Card
Rs. 100; Waived for BURGUNDY
Fee for Cash Payment
PRIVATE Credit Card and INSTA
at branches
EASY Credit Card
Duplicate Statement Fee Waived
Late Payment Fee for
BURGUNDY PRIVATE Credit Waived
Card
Nil if total payment due is up to Rs.
500
Rs. 500 if total payment due is
Late Payment Fee for all other between Rs. 501 and Rs. 5,000
Credit Cards Rs. 750 if total payment due is
between Rs. 5,001 and Rs.10,000
Rs. 1,200 if total payment due is
greater than Rs 10,000
Over-limit Penalty*** for ACE 3% of the over-limit amount
Credit Card (Min. Rs. 500)
2.5% of the over-limit amount
Over-limit Penalty*** for other (Min. Rs. 500)
Axis Bank Credit Cards Waived for BURGUNDY PRIVATE
Credit Card
Charge slip Retrieval Fee or
Waived
Copy Request Fee
Outstation Cheque Fee Waived
2% of the payment amount subject
Cheque return or Dishonour
to Min. Rs.450, Max. Rs. 1,500
Fee or Auto Debit Reversal
Waived for Burgundy Private Credit
(Bank A/c out of Funds)
Card
Surcharge on purchase or
As prescribed by IRCTC /
cancellation of Railway
Indian Railways
Tickets
1% of transaction amount
(Refunded for fuel transactions
Between Rs. 400 to Rs. 4,000.
Maximum benefits up to Rs. 400
per Statement Cycle; up to Rs 500
for ACE Credit Card; SAMSUNG
AXIS BANK SIGNATURE Credit
Card and AIRTEL AXIS BANK
Credit Card; up to Rs. 250 for
PRIDE PLATINUM Credit Card
and AXIS BANK AURA CREDIT
CARD only. Refund not applicable
on MY CHOICE Credit Card, NEO
Credit Card, AXIS BANK BUZZ
Credit Card, AXIS BANK VISTARA
Credit Card & AXIS BANK
VISTARA SIGNATURE
Credit Card, AXIS BANK
FREECHARGE Credit Card, AXIS
Fuel Transaction Surcharge
BANK FREECHARGE PLUS
Credit Card); 1% of transaction
amount (Refunded for fuel
transactions between Rs. 400 to
Rs. 5,000. Maximum benefits up to
Rs. 500 per Statement Cycle for
Samsung Axis Bank INFINITE
Credit Card
Credit Card); 1% of transaction
amount (Refunded for fuel
transactions between Rs. 400 to
Rs. 5,000. Maximum benefits up to
Rs. 400 per Statement Cycle for
REWARDS Credit Card

Please note that taxes levied on

fuel surcharge (if any) will not be
waived and will need to be borne by
the cardholder
 Nil if Reward Points redeemed is
less than 300
Rs 49 if Reward Points redeemed
is between 300 and 10,000
Rs 99 if Reward Points redeemed
is greater than 10,000
Waived for cardholders holding
SELECT Credit Card, Axis Bank
ATLAS Credit Card, Axis Bank
SIGNATURE Credit Card,
Axis Bank INFINITE Credit Card,
EDGE REWARD Points PRIVILEGE Credit Card, MAGNUS
Redemption Fee Credit Card, RESERVE Credit
Card, BURGUNDY PRIVATE
Credit Card, Samsung Axis Bank
INFINITE Credit Card, REWARDS
Credit Card, PRIORITY
PLATINUM Debit Card,
BURGUNDY Debit Card,
BURGUNDY PRIVATE Debit Card,
RUPAY PLATINUM NRO Debit
Card, BURGUNDY NRO Debit
Card or BURGUNDY PRIVATE
NRO Debit Card
2% of the transaction value for
MAGNUS Credit Card;
1.5% of the transaction value for
Foreign Currency RESERVE Credit Card;
Transaction Fee**** Nil for BURGUNDY PRIVATE
Credit Card;
3.50% of the transaction value for
all other cards
1% plus taxes will be
applicable on each International
transaction performed in Indian
Dynamic Currency
currency at
Conversion markup *****
International location or
( Applicable from 5th March
transactions performed in Indian
2023)
currency with merchants
located in Indian but registered in a
foreign nation.
 Nil for BURGUNDY PRIVATE
Credit Card;

1% fee capped at INR 1,500 per

Rent Transaction Fee******
transaction will be applicable on
( Applicable from 5th March
each rental transaction. Taxes will
2023)
be applicable as notified by
Government of India.

Mobile Alerts for Transactions Waived

Hot listing Charges Waived
Balance Enquiry Charges Waived
Replacement Fee Waived

Note: i) GST, as notified by the Government of India, is applicable

on all fees, interest and other charges, and is subject to change as
per relevant regulations of the Government of India.
ii) The Bank retains the right to alter any charges or fees from time
to time, or to introduce any new charges or fees, as it may deem
appropriate, with due intimation of at least one month to the
customer

*Late Payment Fee: Late Payment Fee is charged to the

Cardholder if there has been no payment or a payment less than
the Minimum Amount Due is received by the Payment. Due Date.
Clear funds need to be credited to the Axis Bank Credit Card
Account on or before the Payment Due Date, to avoid Late
Payment Fees.
Note: Effective January 20, 2023 late payment charges shall be
levied only on the outstanding amount (net off any payments
received before due date) and not on the total amount.

**Cash Withdrawal Fee: The Cardholder can use the Axis Bank
Credit Card to withdraw cash from ATMs in India or overseas,
depending on their usage preference selected at the time of Credit
Card Application, in accordance with the compatibility of the Axis
Bank Credit Card at the said ATM(s). The Transaction Fee shall be
levied on such withdrawals as per above mentioned charges and
would be billed to the Cardholder in the next statement. These
charges are only Bank charges. Certain ATMs will levy withdrawal
charges, which are not linked to the Bank.

***Over-limit Fee: The Bank may approve certain transactions

attempted by the Cardholder which can breach the Credit Amount
exceeds the Cred it Limit, an over limit-fee of 2.5% of the over-limit
amount (subject to a minimum of Rs. 500) will be levied. Over-
limit status may occur because of fees or interest charges. The
Bank will collect explicit consent from cardholder subscribing to the
Over limit facility. However, there may be scenarios where the
utilization may still exceed the sanctioned credit limit, where explicit
consent has not been received from the cardholder.

****Charges in foreign currency: If a transaction is made in a

currency other than Indian Rupees, that transaction will be
converted into Indian Rupees. The conversion will take place on
the date the transaction is settled with Axis Bank, which may not
be the same date on which the transaction was made. If the
transaction is not in US Dollars, the conversion will be made
through US Dollars, by converting the charged amount into US
Dollars and then by converting the US Dollar amount into Indian
Rupees. Unless a specific rate is required by applicable law, the
conversion rate from US Dollar to Indian Rupees will be at the rates
provided by VISA / MasterCard, as the case may be, on the
settlement date, increased by a Currency Conversion Factor
assessment (currently 3.50%) on such transactions.

A refund of such a foreign transaction initiated by the customer will

also attract an additional 3.5% fee.

*****Dynamic Currency Conversion mark-up: With DCC, a

customer can make an international transaction using Indian
currency. However, while making payment in INR to an overseas
merchant, a DCC mark-up fee of 1% plus taxes will be levied on
the transaction amount. DCC is applicable on International
transactions made through POS or online, either at International
location or with a merchant located in Indian but registered in
foreign nation. Example - If you have made a purchase at a store
in an International Country and payment is made using your Axis
Bank credit card in INR on POS machine, a DCC Mark-up fee of
1% plus, taxes will be levied on the transaction amount. Similarly,
if you made a purchase in India from a merchant registered
overseas and payment is made using your Axis Bank credit card in
INR, a DCC Mark-up fee of 1% plus taxes will be levied on the
transaction amount.

******Rent Transaction fee: For each rent payment identified

through MCC 6513, a rent surcharge fee of 1% capped at INR 1500
per transaction will be levied on the transaction amount. Taxes will
be applicable as notified by Government of India. For example - If
you pay INR 20,000 on a third-party rent payment platform using
your Axis Bank Credit Card, 1% of transaction amount i.e. INR 200
plus taxes will be charged as surcharge fee. In case you pay INR
200,000 on a third-party rent payment platform using your Axis
Bank Credit Card, rent surcharge fee will be capped at INR 1,500
plus taxes.

A) Example for Interest Computation:

Assume that you have paid all previous dues in full, and do not
have any amount outstanding in your Credit Card Account, and
your monthly statement is generated on the 20th of every month.
You have purchased household goods for Rs.25000 on 12th
September and withdrawn cash from an ATM for Rs. 5,000 on 15th
September.

Transaction
Date Amount Explanation
Type
Purchase made on
12th September Purchase Rs.25,000 Dr
Credit Card
Cash Cash withdrawn on
15th September Rs.5,000 Dr
Withdrawal Credit Card
Cash 5000*2.5% = Rs.
15th September Transaction Rs.500 Dr 125 which is less
Fee than Rs. 500
Cash withdrawal
20th September Interest Rs.35.50 Dr done Rs. 5,000* 6
days* 3.6%*12
 months/365 days =
Rs. 35.50
GST on 35.50*18% =
20th September Rs.6.39 Dr
Interest Rs.6.39
GST on
20th September Rs.90.00 Dr 500*18% = Rs.90
Fee
Rs.30,631.89
Closing Balance Total Payment Due
Dr

Your due date for a 20th September statement is 10th October. If

you pay Rs.5000 on 10th October and you also make a fresh
purchase of Rs. 10,000 on 11th October, your monthly statement
generated on 20th October shall have the following entries:

Transaction
Date Amount Explanation
Type
Balance carried
forward from
Opening Balance Rs 30,631.89 Dr
previous
statement
Payment
10th towards
Payment Rs 5,000 Cr
October previous
statement dues
Purchases
11th
Purchases Rs 10,000 Dr made on Credit
October
Card
Break up of Rs
20th
Interest Rs 1421.57 Dr 1421.57 given
October
below

Fees and Charges levied by the bank isn’t included in Interest

Calculation. Hence, Interest is not charged on cash Transaction
Fee & GST on this Fee.
a) Interest on Rs. 25000 @ 3.6% p.m. from 12 th September to
9th October (28 days) [Rs. 25,000 x 3.6% x 28 days’ x 12 months /
365 days = Rs. 828.49].
b) Interest on Rs. 20000 @ 3.6% p.m. from 10 th October to
20th October (11 days) [Rs. 20,000 x 3.6% x 11 days’ x 12 months
/ 365 days = Rs. 260.38].
c) Interest on Rs. 5000 @ 3.6% p.m. from 15 th September to
20th October (36 days) [5000 x 3.6% x 36 days’ x 12 months / 365
days = Rs. 213.04].
d) Interest on Rs. 10,000 @ 3.6% p.m. from 11 th October to
20th October (10 days) [Rs. 10,000 x 3.6% x 10 days’ x 12 months
/ 365 days = 118.36].
e) Interest on 35.50 (Interest + Tax levied in last statement) @
3.6% p.m. from 20th September to 20th October (31 days) [Rs.
35.50 x 3.6% x 31 days x 12 months / 365 days =Rs.1.30].

20th Rs. 1,421.57*18% =

GST Rs. 255.88 Dr
October Rs. 255.88
Rs. 37,304.05
Closing Balance Total Amount Due
Dr

Change in Interest Calculation Methodology

With effect from 01-04-2023, there will be a change in the way the
Interest Amount is calculated. Interest will be levied on all
transactions that were carried out during the time the customer
uses the revolving facility (has revolving credit and has paid less
than Total Amount Due in previous month).

An Illustration for the same is provided below:

 Statement Cycle – 16th to 15th of every month
 Statement Generation Date – 16th of every month
 Payment Due Date – 4th of every month
 Payment Due Date (including 3 grace days) – 7th of every
month
 Interest Rate – 3.6% per month

Cycle 1: 16th May to 15th June

Purchase made on 20th May: INR 10,000
No other purchase in the statement cycle
Statement for INR 10,000 generated on 16th June with payment
due date of 4th July
Total Amount Due (TAD): INR 10,000
Minimum Amount Due (MAD): INR 500

Cycle 2: 16th June to 15th July

Payment of Minimum Amount Due made on 20th June: INR 500
New Transaction made for Rs 3,000 on 25th June
On 16th July (Statement generation date), Interest Charged
consisting of following components:

1. Interest on INR 10,000 balance from 20th May to 20th June:

INR 10,000*30 days*3.6%*12/365 = INR 355.07

2. Interest on INR 9,500 balance from 21st June to 15th July:

INR 9,500*25 days*3.6%*12/365 = INR 281.09

3. Interest on INR 3,000 balance from 25th June to 15th July:

INR 3,000*21 days*3.6%*12/365 = INR 74.56

4. GST of 18% on Total Interest:

18% *(355.07+281.09+74.56) = INR 480.23

• Total Charges (355.07+281.09+74.56+480.23): INR 1190.95

• Balance as on 16th July: 12500 + 1190.95 = INR 13,690.95.
• Statement Generated at the end of Cycle 2 with Total Amount
Due as INR 13,690.95
• Minimum Amount Due = Charges + 5% of remaining outstanding:
5% of 12,500 + 1190.95 = INR 1,815.95.

Cycle 3: 16th July to 15th August

Payment of Total Amount Due made on 20th July
Payment of INR 13,690.95. Outstanding Balance is zero
No other purchases during the cycle.
On 16th August (on Statement generation date) the following
Interest components will be added for the difference in dates
between transactions and payment.

1. Interest on Balance of INR 9,500 from 16th July to 20th July:

INR 9,500 * 5 days * 3.6% * 12/365 = INR 56.21
2. GST of 18% on Total Interest:
18% * 56.21 = INR 10.12

• Total Charges = (56.21+10.22) = INR 66.33

• Interest of INR 56.21 plus GST of INR 10.22 added to statement
on 16th August.
• Post payment of INR 66.33 by payment due date, no further
interest will be charged on the previous transactions.

B) Example for Minimum Amount Due (MAD) Computation:

Assume that you have paid all previous dues in full, and do not
have any amount outstanding in your Credit Card Account, and
your monthly statement is generated on the 15th of every month.

Sr. Txn Type Cr/Db MAD Amount

No Date Contribution
a 25th Purchase Db 5% 5000
Sep
b 1st Oct Joining Fees Db 100% 1000
c 1st Oct Cash Withdrawal Db 5% 2000
d 1st Oct Cash Withdrawal Db 100% 100
Fee
e 1st Oct GST Db 100% 18
f 15th Interest on Cash Db 100% 35.5
Oct withdrawal
g 15th GST on Interest Db 100% 6.4
Oct
Total Due 8159.89

The Minimum Amount Due (MAD) will be calculated as below:

MAD = 5% of Purchase and Cash Withdrawal+ 100% of Joining
Fees, Cash Withdrawal Fee, Interest on cash withdrawal, GST &
GST on Interest
MAD = 5%*(5000+2000) + 100%*(1000+100+18+35.5+6.4) =
1509.89

Minimum Amount Due will be Rs. 1509.89

Minimum Amount Payable: Without prejudice to the liability of the
Card Member to immediately pay all charges incurred, the Card
Member may exercise the option to pay only the Minimum Amount
Due (MAD) indicated in the statement by the due date.
The Minimum Amount Due shall be 5% of the outstanding amount
or such other amount as may be determined by Axis Bank at its
sole discretion. In case of any repayment through instalments, the
instalment amount due during the statement period will be added
to the Minimum Amount Due. If the total outstanding is more than
the credit or cash limit, then the amount by which the credit or cash
limit has been exceeded will also be included in the Minimum
Amount Due.
Minimum Amount Due shall also include unpaid Minimum Amount
Due of the previous statements, if any. Interest will be charged if
the Total Amount Due is not paid by the payment due date even if
the Minimum Amount Due has been paid. If customer has
registered for Auto Debit facility towards Credit Card repayment
and has selected Minimum Amount Due option, then the same will
be executed on the due date provided no amount is paid by the
customer before due date.
If customer has paid an amount less than Minimum Amount Due
before due date, then differential amount would be debited. If
customer has paid an amount which is equal to or more than
Minimum Amount Due before due date, then no additional amount
will be debited from customer’s liability account. If you spend
₹5,000 and pay back exactly the Minimum Amount Due (subject to
a minimum payment of ₹100) every month, it will take you up to 6
years and 6 months to pay back the total amount.
We therefore suggest that whenever your cash flows allow, pay
back an amount substantially more than your Minimum Amount
Due. No cashback/credit due to transactions converted to EMI /
cancelled transactions/ promotional cashback will be considered
as a payment towards the outstanding of the card. Only reversal
and merchant refund shall be considered as payment. In case card
member makes an excess payment compared to the outstanding
of the card, there will be credit balance in the card account. This
will be refunded back to the customer, on customer request or if
the same is not utilized.

C) Credit and Cash Withdrawal / Advance Fees

• The Credit Limit: This is the limit assigned to the Cardholder.
The total outstanding, including all transactions, fees and
charges should not exceed this limit.

• Cash Limit: This is the Cash Advance Limit assigned to the

Cardholder. This limit is lower than the Credit Limit, and is a
subset of the overall Credit Limit.

A transaction fee is levied on cash withdrawn from ATMs. Also,

cash transactions always accrue interest from the transaction
date, unlike retail purchases, where interest accrual depends
on the payment of 100% balance payment by the Payment Due
Date

• Available Credit Limit: The Available Credit Limit at any time is

the difference between the assigned Credit Limit and the
outstanding balance on the Card at that point of time. The Add
- on Cardholder(s) will share this Credit Limit assigned to the
primary Cardholder

• Available Cash Limit: The Available Cash Limit at any time, is

the difference between the assigned Cash Limit & the
outstanding cash balance on the Card at that point of time.

• International Limit: International Limit is the limit assigned to

the customer for international usage. It is only applicable for
customers who have opted for international usage at the time
of Credit Card Application. This is as per the International Limit
mentioned on your Welcome Kit

• The Credit, Cash and International (if any) Limit will vary for each
Cardholder. It will be communicated to the

Cardholder in the Welcome Letter at the time of delivery of the

Card, and will also be disclosed in the monthly statement sent
to the Cardholder. The Available Credit Limit at the time of
generation of each monthly statement is provided as a part of
the said statement.

• Multi Cards-Limit sharing: Axis Bank at its sole discretion

reserves the right to provide a card type that is different from
the existing card type held by the Cardholder. The Credit
 Limits and Cash Limits on any Credit Card at any point in
time are at the sole discretion of Axis Bank. Credit limit
across all your Axis Bank Credit Cards is shared.
Irrespective of different credit limits individually on your Axis
Bank Credit Card, the combined usage will be restricted to
the shared limit. Credit limits at individual card level or
shared limit at customer level are decided at sole discretion
of the bank basis extant internal guidelines. In situations
where the outstanding exceeds the credit limit assigned to
the credit card standard over limit charges will be applicable.

Axis Bank reserves the right to update the customer's

demographic and personal details as per the latest
application for his/her existing card(s) if any.

• RBI Guidelines on usage

As per RBI guidelines, all cards shall be enabled for use only
at contact based points of usage within India (ATMs and
POS i.e. point of sale devices). You can set or change your
usage preference and manage transaction limits on your
card anytime by enabling or disabling contactless,
international, online transactions via Axis Mobile app,
internet banking or simply contacting the customer care /
visiting the nearest branch. The contactless symbol on the
front face of your card signifies that the card is contactless
acceptance ready. If your card plastic does not support any
of the above mentioned transactions, you will not be able to
enable or disable preferences/limits, please call the
customer care or visit a branch for your request.

D) Credit - Free Period

The interest - free grace period could range from 20 to 50 days,

depending on the date of transaction. The interest – free credit
period is suspended if any balance from the previous month’s
bill is still outstanding.
 Illustrative example for the calculation of the grace period:
For a statement of the period from 20th June to 20th July, the
Payment Due Date would be 10th August. Assuming that you
have paid your Total Amount Due of the previous month’s
statement by the Payment Due Date, the grace period would be:

1. For a purchase dated 24th June, the interest - free grace period
is from 24th June -10th August i.e. 47 days.

2. For a purchase dated 14th July, the interest - free grace period
is from 18th July to 10th August i.e. 23 days. Thus, the grace
period can vary depending upon the date of purchase. However,
if the Total Amount Due of the previous month is not paid by the
Payment Due Date, then the Free Credit Period will be lost and
there will not be any interest - free period. For cash advances,
interest is charged from the date of transaction until the date of
payment.

E) Billing and Statement

i] Billing Statement - Periodicity & mode of sending: The Bank

will send at your mailing address / e-mail address, as per
Bank's records, a statement / e-statement once a month for
there is any transaction or outstanding of more than Rs. 100
on the Card Account. Non - receipt of a Statement would not
affect your obligations and liabilities under this agreement
and you shall be liable to settle the outstanding balance on
the Card within the Payment Due Date.

ii] The Bank will debit the Card Account for all debits received
from the Merchant Establishments and charges incurred,
and credit the Card Account for all payments made by the
Cardholder to the Bank and also for any payment in favour
of the Cardholder.

iii] The Bank may offer the Cardholder a revolving credit facility
wherein the Cardholder may choose to pay only the
Minimum Amount Due (MAD) as indicated on the Statement.
The Total Amount Due (TAD) from the Cardholder or the
 MAD should be paid by the Cardholder on or before the
Payment Due Date which is also indicated on the Statement.

iv] Non-payment of the MAD by the Payment Due Date shall

render you liable to risk of withdrawal or suspension
(Whether temporarily or permanently) of the Axis Bank
Credit Card. A fee will be levied for such non - payment as
well. The Bank may, at its sole discretion, also instruct the
Merchant Establishment not to honour the Axis Bank Credit
Card and/or to take custody of the Card by hot listing the
Card Number in the Card Association System.

v] You may pay more than the Minimum Amount Due before
the Payment Due Date more than once, during the billing
period, or pay the balance outstanding on the Card Account
at any time before the due date.

vi] Payments made to your Card Account will be apportioned in

the order of:

1. Fees and charges including taxes

2. Interest charges
3. Cash advances
4. Dial-a-Draft
5. EMI
6. Balance transfer
7. Purchases

vii] If any payment instruction issued by you is subsequently

dishonoured, the Card privileges may be suspended /
terminated and a fee, as mentioned in the Schedule of
Charges shall be levied to the Card Account at the sole
discretion of the Bank. Such a fee amount is subject to
change at the sole discretion of the Bank. The Bank also
reserves the right to initiate any appropriate legal action.

viii] Duplicate Monthly Account Statements will be provided by

the Bank to you only preceding your request, subject to
payment of service charge specified in Schedule of Charges
and which can be changed at the discretion of the Bank.
ix] In case of any change in your communication address / e-
mail address, you are advised to contact and update the
same with the Bank immediately to ensure that you receive
Statements regularly and on time.

x] Billing disputes – All contents of the Statement(s) will be

deemed to be correct and acceptable by the Cardholder(s)
unless within 60 days of the Issue of Statement, the
Cardholder(s) informs the Bank of any discrepancies. If the
aforesaid discrepancies are found to be legitimate by the
Bank, it may reverse the charge on a temporary basis until
the completion of subsequent investigations by the Bank to
its full and final satisfaction. If the said investigations
conducted by the Bank indicate that the liability of such
(discrepancies) a charge is accruing to the said
Cardholder(s), then the charge will be reinstated in the
subsequent Statement and fees / charges shall be claimed
by the Bank in accordance with the charges indicated in the
Schedule of Charges.

xi] On availing the EMI facility, reward points if any that have
been accrued on the original transaction shall be reversed.

F) Axis Bank RuPay Credit Card on UPI

These terms and conditions form the contract between the

User and the Axis Bank and shall be in addition to and not
in derogation of above listed Credit Card MITC.
This facility shall be made available only to the Users
satisfying the eligibility criteria and shall be provided at the
sole discretion of Axis Bank and may be discontinued by
Axis Bank at any time, with or without prior intimation to the
Users.

Terms of Service

These terms & conditions for Credit Card on UPI are in

addition to the general terms & conditions of any account or
any other facility provided by Axis Bank to its Customers.
1. This facility will be provided subject to approval of Axis
Bank RuPay Credit Card at the request of the User
2. The customer has to use the registered mobile number
linked with their Axis Bank RuPay Credit Card for linking with
UPI App
3. User will have to set a 6-digit UPI Pin to activate Axis Bank
RuPay Credit Card and authenticate payment transactions
via UPI App. The 4-digit Credit Card PIN will not be
considered for authenticating UPI transactions
4. UPI PIN set up will be considered as customer consent
for credit card enablement for all types of transactions
5. User can only make P2M transactions allowed on RuPay
network
6. If international transactions are enabled on your UPI App,
CC on UPI transactions will also be allowed
7. Transactions on P2P, P2PM, digital account opening,
lending platform, cash withdrawal at merchant, cash
withdrawal at ATM, ERUPI, IPO, Foreign Inward
Remittances, Mutual Funds and any other categories as
restricted by the Axis Bank/RBI are not allowed
8. Over and above credit card limits provided to customer by
Axis Bank, existing UPI transaction limits will also apply
9. Any fee, finance charges, surcharges or mark-ups
applicable on Credit Card transactions will be applicable on
CC on UPI transactions too
10. Cash withdrawal will not be allowed from CC on UPI
transactions
11. Any transaction done against CC on UPI will be
deducted from your existing credit card limit.
12. Charge back or refund can be raised by connecting with
Axis Bank or the UPI App on which the transaction was
completed.
13. If Fuel surcharge is levied, it will be waived off as per
existing terms and conditions of selected Axis Bank RuPay
Credit Card
14. This facility will not accept Axis Bank RuPay Credit Card
as a default option to receive funds
15. In case of renewal of Axis Bank RuPay Credit Card, user
has to re-register on UPI App with updated Credit Card
details
 16. In case of device change, user has to re-register for
credit card on UPI app with same SIM. Application installed
in previous device will be de-registered.

G) Use of Credit Card

 The Credit Card is issued for personal expenses and

purposes only. The Cardholder must not use the Credit Card
to purchase anything for resale, for commercial or business
purposes to derive any financial gains. The Credit Card
should be used only for lawful, bona fide personal purposes
and must not be used for any money laundering, anti-social
or speculative activities or must not be exploited
commercially in business (e.g. for working capital
purposes).
 All spends are considered for milestone spends except
Joining / Annual Fees, Forex markup, GST/VAT, DCC, Fuel
Surcharge, Late Payment fee, Debit Interest, Rent
Surcharge Fee, Cheque bounce fee.
 Bank has the right to block a Credit Card if transactions are
observed on restricted MCC codes as per the RBI mandate.
 If the Credit Card is found to be used for prohibited,
restricted, commercial purposes or any purposes as
mentioned above, Axis Bank may, at its sole discretion,
exercise its right to cancel the concerned Credit Card and
additional/add-on cards thereof and withhold/cancel the
Cashback/rewards earned, without any notice to the
Cardholder. Axis Bank may enquire with you over phone or
through any other means of formal communication and seek
details, information, proofs, etc., about the Credit Card
transactions, pattern of usage, etc. Non- satisfactory
responses or no responses from the Cardholder may lead to
blocking/closure of the Credit Card by Axis Bank.
 If a Cardholder's Axis Bank Credit Card is terminated at any
time for any reason, whether by the primary Cardholder or
the Bank, the primary Cardholder will forthwith be
disqualified from earning the Rewards/Cashback and all
unused Reward/ Cashback then accrued shall automatically
be forfeited immediately after voluntary or involuntary
cancellation of the Axis Bank Credit Card.
  The Bank may, at any time without prior notice, or stating
any reason whatsoever, refuse authorisation for a Charge at
a Merchant Establishment, and / or restrict or defer the
Cardmember's ability to use the Card and / or suspend or
cancel the Card. The Bank through the ATM, Merchant
Establishment, by itself may repossess / retain the Credit
Card, if it reasonably believes that it is necessary to do so
for proper management of credit or business risk, or if the
Card or Card Account is being misused or likely to be
misused.
 The Card may be suspended / withdrawn by the Bank at its
sole discretion, without being liable in any manner
whatsoever to you. Termination of the Card and this
Cardmember Agreement shall result automatically in the
termination of the privileges, benefits and facilities attached
thereto.

H) Method of payment with clearing Turnaround Time

(TAT)

Payments towards the Card Account may be made in any of

the following ways:

1. Cash: The Cardholder may deposit cash at any of the branches

of Axis Bank towards the Card payment. Such payments at
branches would attract a fee of Rs. 100 per payment
transaction.
TAT for clearance of cash payment – same day.

2. Cheque / Draft: Draw a cheque or draft favouring “Axis Bank

Credit Card No. XXXXXXXXXXXXXXXX" and drop it in to the
collection box of MINC / SKYFIN boxes / over the counter at
Axis Bank branches. Outstation cheques / drafts i.e. cheques /
drafts payable at cities other than specific cities (list of such
specific cities as decided by the Bank from time to time, is
available on request) may attract a processing fee.
TAT for clearance of Axis Bank cheque – 1 working day. TAT
for clearance of another bank cheque – 3 - 5 working days
based on realisation (Additional day required for Outstation
cheque clearance. Please check with the branch).
3. Internet payment through linked Axis Bank Savings
Account: The Cardholder can make an online payment
through the Axis Bank website. Just log on to
www.axisbank.com. TAT for clearance – 1 working day.

4. Auto-Debit: The Cardholder can pay directly through the

Savings Account by giving an instruction in writing to debit the
payment from such accounts every month on the Payment Due
Date. In case the Payment Due Date falls on a Sunday, the
amount would be debited from such account on the next working
day. TAT for clearance – 1 working day.

5. Click to Pay / NEFT / VMT: Pay your Axis Bank Credit Card
dues from any of your other bank Savings Accounts using Click
to pay / NEFT / VMT.
TAT for Click to pay clearance – 3 working days.
TAT for NEFT clearance – 1 working day.
TAT for VMT clearance – 2 working days.

6. Payment through ATMs: Pay your Axis Bank Credit Card

dues through your Axis Bank Debit Card at any Axis Bank ATM.
TAT for clearance – 1 working day.

7. IMPS Credit Card Payment: With IMPS, Cardholders can

make a payment to any Axis Bank Credit Card from any other
bank mobile application in real - time. Multiple Axis

Credit Card Accounts can be registered on your mobile

application for making payments. And any one (colleagues /
friends / spouse) can make payments to anyone's Credit Card
through this facility.

TAT for clearance – same day.

8. Payment via 3rd Party Channels: Axis Bank recommends

cardholders to pay their credit card dues via above specified
methods. Any credit card payment made via other channels,
including any 3rd party apps non-affiliated with Axis Bank, may
have a higher TAT for clearance. Penal charges, as applicable
on the card variant, will be applicable if funds are not received
by Axis Bank by due date. For any queries arising from
delayed/non-reflection of payment on card made via non-
 affiliated channels, customer may reach out to the respective
channels directly.

9. Payment for Non Resident Credit Card Holders: Bank

provides the facility of International Credit Card to its non-
resident Credit Card holders and mandates payments on such
Credit Cards by using the Axis Bank NRE account. Auto debit
from such Axis Bank NRE account is mandatory for such non-
resident Credit Card holders. In case of payment to be made
from Axis Bank NRO account, a certain set of documents
including Form 15 CA/CB and a NRO bank account cheque
are required every-time you wish to make a payment from
NRO account. In the event of a payment made from a non-
NRE source without submitting the required documents, where
bank is able to establish a non-NRE source or has a reason to
believe it being from a non-NRE source, bank reserves the
right to deactivate International usage on the Card until such
time when such documents are made available to the Bank. In
absence of such documents made available within a stipulated
time, bank may mandate customer to file for compounding
covered in ‘Master Direction- Compounding of Contraventions
under FEMA, 1999’ (FED Master Direction No.4/2015-16
dated January 01, 2016 and updated as on January 04, 2021).
You can visit the below link to know more on compounding.
https://m.rbi.org.in/SCRIPTs/FAQView.aspx?Id=80.

I) Termination / Surrender / Revocation of Card

Membership

The Cardholder may, at any time, choose to terminate /

surrender the Card Account with or without giving any prior
notice. For avoiding misuse, it is advised to cut the Credit Card
into four pieces ensuring that the hologram and magnetic strip
are destroyed permanently. The Cardholder may terminate the
Card membership at any time by writing to the customer service
e-mail id by indicating the complete Card Number or by calling
Customer Care. The termination shall only be effective once
Axis Bank receives the payment of all amounts due and
outstanding in respect of the said Card Account. In the event of
a Credit Card program closure or at the time of renewal of a
Credit Card, Axis Bank at its sole discretion reserves the right
to provide a card type that is different from the existing card type
held by the Cardholder. The Credit Limits and Cash Limits on
any Credit Card at any point in time are as per the sole
discretion of Axis Bank. The Card application shall continue to
be valid for any replacement Card provided at the time of
closure / renewal.
The Bank will also initiate the process to close that Credit Card
if the same has not been used for more than a year. For such
cases, Bank will intimate the customer and if no reply is
received within the timelines provided in the intimation, Bank
will close the card account subject to payment of all dues by the
Cardholder.

J) Loss / Theft / Misuse of Cards

You must notify the Bank immediately on phone if the Card is

lost, stolen, if someone else knows your PIN or other security
information or if it being used without your permission.
A Police Complaint / First Information Report (FIR) must be
lodged immediately with the nearest police station, a copy of
which must be submitted to the Bank. In case of misuse, the
Bank's liability will be limited to the amount covered under Lost
Card Liability, subject to fulfilment of Policy Terms and
Conditions. The Cardholder will be solely liable for any misuse
of Cards for ATM or PIN/Password/OTP/mPIN/CVV based
transactions.

K) Communication regarding safe-keeping of PIN

The Personal Identification Number (PIN) issued to the

Cardholder for use with the Card or any number chosen by the
Cardholder as a PIN should be known only to the Cardholder. It
is for the personal use of the Cardholder, and is non-
transferable and strictly confidential. A written record of the PIN
number should not be kept in any form, place or manner that
may facilitate its use by a third party. The PIN should not be
disclosed to any third party, either to staff of the Bank or to
Merchant Establishments, under any circumstance or by any
means, whether voluntary or otherwise. The Bank shall exercise
care while issuing the Cardholder’s PIN except to the
Cardholder.

Insurance Cover for Cardholders

The Insurance covers mentioned below will be applicable

depending on the card variant type. Please go through the
welcome booklet for applicable insurance covers.

Air Accident Cover: Air Accident is valid only if the Axis Bank
Credit Card has been used at a Merchant Establishment or an
ATM for cash withdrawal at least 90 days preceding the incident
and the air ticket is purchased on the Axis Bank Credit Card.
The Cardholder's nominee shall not be entitled to any amount
under the Air Accident Insurance Policy unless all the dues with
Axis Bank are settled. Axis Bank shall have the first charge / lien
on the insurance amount for adjusting the outstanding amount.
Note: Air accident cover has been discontinued w.e.f.
31st October 2022.

Zero Lost Card Liability: Protection against fraudulent

purchase transactions is available, covering 30 days prior to the
reporting period from the moment the loss of Card is reported to
Axis Bank by the Cardholder. The cover is valid only for
fraudulent payment transactions and needs to be mandatorily
supported with an FIR. This insurance cover is not valid for ATM
and PIN/Password/OTP/mPIN/CVV based transactions.

Purchase Protection: Protection against fire or burglary within

90 days of purchases made on the Credit Card, needs to be
mandatorily supported with an FIR. Gross negligence on the
part of the customer leading to a loss will not be covered.
Jewellery and other perishable products are not covered.

Price Protection: The cover will reimburse for the difference

between the price paid with Axis Bank Credit Card for an
item and a lower price advertised price for the same item (same
 brand, make, model name and/or number). Cover will be
applicable only for amazon, Flipkart or reputed Online
Purchase Site for any item with an original purchase price above
INR 2500. The lower price must be on the same e-commerce
company, the printed advertisement must be published within 3
days of the purchase and claim intimation must be within 7 days
of printed advertisement. (Contact the bank for items covered
under this feature)

Credit Shield: Covers outstanding up to a specific amount on

the Card in the event of an accidental death.

Delay in Check - in Baggage: Reimburses cost of necessary

items for basic needs in case of baggage delay of more than 6
hours while travelling overseas. Valid only in case of flight ticket
purchased with Axis Bank Credit Card. Checked in Baggage
means the baggage handed over by the Insured Person and
accepted by an International Airlines / carrier outside India for
transportation in the same mode of conveyance as the Insured
Person travels and for which the carrier has issued a baggage
receipt.

Loss of Check - in Baggage: Covers loss of baggage or

damage to baggage in case of overseas travel. Valid only in
case of flight ticket purchased with Axis Bank Credit Card. Valid
only in case of flight ticket purchased with Axis Bank Credit
Card. Checked in Baggage means the baggage handed over by
the Insured Person and accepted by an International Airlines /
carrier outside India for transportation in the same mode of
conveyance as the Insured Person travels and for which the
carrier has issued a baggage receipt.

Loss of Travel Documents: Covers costs incurred in procuring

a passport, including the application fee for lost passport / other
travel documents while travelling overseas. Valid only in case of
flight ticket purchased with Axis Bank Credit Card.

K) Default
1) In the event of a default i.e. if the Minimum Amount Due is not
paid by the Payment Due Date or breach of any clause of the
Card Member Agreement, the Cardholder will be sent reminders
from time to time by post, fax, telephone, e-mail, SMS
messaging and / or through third parties appointed for collecting
the dues. Any third party so appointed, shall adhere to the Indian
Bank's Association (IBA) code of debt collection.

2) Customers will be allowed a grace period of 3 days from the

payment due date, where payments are not overdue. This
facility is provided keeping in mind the processing time of
payments but the customer must clear his dues by the payment
due date which is mentioned in the credit card statement.

3) The Bank shall report a credit card account as 'past due' to

credit information companies (CICs) and levy late payment
charges when a credit card account remains 'past due' for more
than 3 days. The number of 'days past due' and late payment
charges shall, however, be computed from the payment due
date mentioned in the credit card statement.

4) In the event that the Cardholder commits an instance of default,

the Bank at its sole discretion, will be entitled to:

a. Withdraw all Credit Card facilities to the Cardholder.

b. Ask the Cardholder to immediately pay all outstanding
balance on his Card.
c. Exercise the Bank’s right to lien and set - off the amount
outstanding against any monies / deposits / accounts
maintained in the Cardholder name with the Bank.

5) In the case of a default, the Bank can forward the default report
to the Credit Information Bureaus or to such other agencies as
approved by law. The time period between the Payment Due
Date and the billing date indicated on the billing statement is
considered as the notice period for reporting a Cardholder as a
defaulter.

6) The procedure for withdrawal of a default report and the period

within which the default report would be withdrawn after the
settlement of dues:
 *The Bank submits the Cardholder's data to CIBIL - Credit
Information Bureau (India) Limited every month in the format
prescribed by the CIBIL. This data includes the repayment
status of all Cardholders, both defaulters and current, for the
previous month. CIBIL uploads the submitted data onto their
server in another thirty days.

5). Recovery of dues in case of death / permanent in capacitance

of the Cardholder: The complete outstanding balance (Including
unbilled transactions) will become immediately due and payable
to Axis Bank. Axis Bank will be entitled to recover the total
outstanding from the estate of the Cardholder. The Bank will also
be entitled to recover the total outstanding from monies /
deposits / accounts maintained in the Cardholder’s name with
the Bank.

L) Disclosure

Axis Bank may tie - up with credit bureaus authorised by the RBI
and will share credit information including, but not limited to,
your current balance, payment history, demographic details,
etc. The credit bureaus do not provide any opinion, indication or
comment pertaining to whether credit should or should not be
granted. It is in your best interest to maintain a good credit
history by paying the necessary dues in a timely manner. With
credit bureaus in place, responsible customers can expect
faster and more competitive services at better terms from credit
grantors. Default by customers would be available with credit
bureaus which in turn would impact your credit worthiness for
future requirements. Axis Bank will report customer information
to credit bureaus on a monthly basis or such other time period
as may be agreed between the Bank and the credit bureaus. In
case of any billing dispute notified to Axis Bank, the Bank will
suspend reporting to credit bureaus till the dispute is resolved.
The Cardholder acknowledges that Axis Bank is authorised to
share information relating to the Cardholder / Add - on
Cardholder(s), including information relating to any default
committed by the Cardholder in discharge of his / her obligation,
as Axis Bank may deem appropriate and necessary, with any
existing or further credit bureaus as determined by the Bank
 from time to time. Accordingly, the consent from Add - on
Cardholder(s) to disclose information to such credit Bureaus.
Such entities may further make available processed information
or data or products thereof to banks / financial institutions and
other credit grantors. Credit Bureaus include Credit Bureaus,
Credit Reference Agencies, Credit Information Companies or
any other entity formed and authorised by RBI for the purpose
of collecting, collating and disseminating credit information
pertaining to borrowers.

If the Cardholder does not wish to receive any direct marketing

or tele calling / telesales calls from Axis Bank / its associates /
subsidiaries / agents, the Cardholder may opt out by registering
in the ‘Provider Customer Preference Register’ as per details
provided at the ‘TRAI’ website.
Axis Bank offer co-brand credit cards jointly with other
merchant/corporate. Bank may share revenue/fees with the
partner merchant/corporate under this arrangement.

Axis Bank is a member of the Banking Codes & Standards

Board of India (BCSBI). Please visit the homepage of our
website to view our commitments under the BCSBI code.

M) Arbitration Clause

All disputes, differences and / or claims or questions arising out

of these presents, or in any way touching or concerning the
same or as to constructions, meaning or effect thereof or as to
the right, obligations and liabilities of the parties hereunder shall
be referred to and settled by arbitration, to be held in
accordance with the provisions of the Arbitration and
Conciliation Act, 1996, or any statutory amendments thereof, of
a sole arbitrator to be nominated by the Lender / Bank, and in
the event of death, unwillingness, refusal, neglect, inability or
incapability of a person so appointed, to act as an arbitrator, the
Lender / Bank may appoint a new arbitrator to be a sole
arbitrator. The arbitrator shall not be required to give any
reasons for the award and the award of the arbitrator shall be
final and binding on all parties concerned. The Arbitration
proceedings shall be held in Mumbai only.
N) Prohibition Clause

International Credit Cards cannot be used on the internet or

otherwise, for the purchase of prohibited items such as lottery
tickets, banned or proscribed magazines, participation in
sweepstakes, payment for call back services, and / or such
items / activities for which no drawl of foreign exchange is
permitted.

O) FEMA (Foreign Exchange Management Act.)

i) Usage of the Card for transacting outside India must be made

in accordance with applicable law, including the Exchange
Control Regulations of the RBI and the Foreign Exchange
Management Act, 1999, and in the event of any failure to do so,
you may be liable for penal action.

ii) Credit Card cannot be used for making payments directly /

indirectly towards Overseas Forex Trading through electronic /
internet trading portals. This is prohibited as per regulatory
guidelines. For further details, please visit our website.

iii) The Card is valid for use, both in India as well as abroad. It is,
however, not valid for making foreign currency transactions in
Nepal and Bhutan.

iv) 100 % payment has to be mandatorily made through Auto pay

mode from Axis bank NRE account only for NRI customers.

v) Cash payment will not be accepted for NRI customers.

P) Unauthorized Electronic Banking Transactions in Card

account

1) The Bank will not offer facility of electronic transactions, other

than ATM cash withdrawals, to customers who do not provide valid
mobile numbers to the Bank.

2)The Customer shall inform the Bank in writing within seven (7)
days, if any discrepancies exist in the Transactions/ particulars of
the Balance on any statement / records that is made available to
the Customer.

3) If the Bank receives any information to the contrary beyond

seven (7) working days, the customers’ liability shall be determined
as per the Banks Board approved policy which is available in Banks
website.

4) All records of your instructions and such other details (including

but not limited to payments made or received) maintained by the
Bank, in electronic or documentary form pursuant to the Terms and
Conditions herein, shall as against You, be deemed to be
conclusive evidence of such instructions and such other details.

5) In case of any dispute relating to the time of reporting and/or

Transaction/s made on the account or any other matter in relation
to the said account, the Bank shall reserve the right to ascertain the
time and/ or the authenticity of the disputed Transaction and your
liability in case of unauthorised transactions in your card account
due to third party fraud or where you have not contributed for the
fraud will be driven as per the guidelines given in RBI Circular on
“Customer protection- Limited liability of customers in unauthorised
Electronic Banking transactions” Any changes in the regulations as
amended from time to time will be applicable and binding at that
point of time.

6) For Customer care/Customer redressed contact details, kindly

refer our website www.axisbank.com/support

Q) Secured Credit Cards

1) The fixed deposit shall act as continuing security for ultimate

balance of all monies that may be due from customer to the bank
under secured credit cards or any other facility sanctioned by the
bank.

2) In case of default or credit facility or facilities not repaid on

demand, the Bank may take all necessary steps to prematurely
encash the fixed/term deposit or set off or uplift the securities/fixed
or term deposits hereby offered or held at any time or
transfer/assign or reassign the same considered to be reasonable
by the Bank and appropriate the net amounts towards discharging
of customer’s liabilities in the account(s) with the Bank of any of its
branches.

3) The Bank has the right to remove lien from the fixed deposit
linked to secured credit card on the basis of customer’s eligibility at
its sole discretion.

R) Classification as Special Mention Account (SMA) and Non-

Performing Asset (NPA)

On accordance with the provisions of the Regulatory Guidelines the

lenders are required to recognize incipient stress in borrower
accounts, immediately on default, by classifying them as special
mention accounts (SMA). The classification of borrower accounts
as SMA as well as NPA shall be done as part of day-end process
for the relevant date and the SMA or NPA classification date shall
be the calendar date for which the day end process is run.
Accordingly, the date of SMA/NPA shall reflect the assent
classification status of the account at the day-end of that calendar
date. An Illustration of such classification is as follows:

 SMA 0 - If due date of a loan account is March 31, 2021,

and full dues are not received on this date, the account
shall be SMA 0 on day end of March 31, 2021.
 SMA 1 - If it continues to remain overdue, then this
account shall get tagged as SMA-1 upon completion of
30 days of being continuously overdue i.e. April 30, 2021.
 SMA 2 - If the account continues to remain overdue, it
shall get tagged as SMA-2 on May 30, 2021
 NPA – If the account continues to remain overdue
further, it shall get classified as NPA on June 29, 2021

As per RBI guidelines, classification of accounts as NPA is done

Borrower wise and not Facility wise and hence, it may be noted that
in case of non-payment of dues by the customer in case of any
facility availed from the Bank and consequently the account is to
be classified as NPA, all other loan/credit card and accounts of the
Borrower/Card Holder, with the Bank, also shall be classified as
NPA and it shall entitle the Bank to recall all such loans/credit
cards/facilities availed from the Bank, irrespective of regular
payment in such accounts.

S) Most Important Terms and Conditions in Regional

Languages

Please visit www.axisbank.com for information on Most Important

Terms and Conditions in regional languages, Options available are
1) Marathi 2)Hindi 3)Bengali 4)Gujarati 5)Malayalam 6)Tamil
7)Telugu 8)Kannada

The Card holder hereby agrees and acknowledges that the Most
Important Terms and Conditions available in regional languages at
www.axisbank.com is the representative text of the English version
of the Most Important Terms and Conditions.

The Card holder agrees and acknowledges that in the event of any
inconsistency/discrepancy between the text provided in English
and regional languages of the Most Important Terms and
Conditions, the English version of the same shall prevail and shall
be binding on the Card holder.

Links for MITC available in regional languages:

Marathi - https://axisbank.com/docs/default-source/default-
document-library/credit-cards/mitc/most-important-terms-and-
conditions-for-axis-bank-credit-cards-marathi.pdf

Hindi - https://axisbank.com/docs/default-source/default-
document-library/credit-cards/mitc/most-important-terms-and-
conditions-for-axis-bank-credit-cards-hindi.pdf

Bengali - https://axisbank.com/docs/default-source/default-
document-library/credit-cards/mitc/most-important-terms-and-
conditions-for-axis-bank-credit-cards-bengali.pdf
Gujarati - https://axisbank.com/docs/default-source/default-
document-library/credit-cards/mitc/most-important-terms-and-
conditions-for-axis-bank-credit-cards-gujarati.pdf

Malayalam - https://axisbank.com/docs/default-source/default-
document-library/credit-cards/mitc/most-important-terms-and-
conditions-for-axis-bank-credit-cards-malayalam.pdf

Tamil - https://axisbank.com/docs/default-source/default-
document-library/credit-cards/mitc/most-important-terms-and-
conditions-for-axis-bank-credit-cards-tamil.pdf

Telugu - https://axisbank.com/docs/default-source/default-
document-library/credit-cards/mitc/most-important-terms-and-
conditions-for-axis-bank-credit-cards-telugu.pdf

Kannada - https://axisbank.com/docs/default-source/default-
document-library/credit-cards/mitc/most-important-terms-and-
conditions-for-axis-bank-credit-cards-kannada.pdf

DISCLAIMER:

The Bank, its employees, agents or contractors shall not be liable

for, and in respect of any loss or damage whether direct, indirect or
consequential, including but not limited to the loss of revenue,
profit, business, contracts, anticipated savings or goodwill, loss of
use or value of any equipment including software, whether
foreseeable or not, suffered by the user or any person, howsoever,
arising from or relating to any delay, interruption, suspension,
resolution or error of the Bank in receiving and processing the
request and in formulating and returning responses or any failure,
delay, interruption, suspension, restriction, or error in transmission
of any information or message to and from the telecommunication
equipment of the user and the network of any service provider and
the Bank's system or any breakdown, interruption, suspension or
failure of the telecommunication equipment of the user, the Bank's
system or the network of any service provider and / or any third
party who provides such services as is necessary to provide the
facility. Axis Bank may at its sole discretion, utilise the services of
external service provider/s or agent/s and on such terms as
required or necessary, in relation to its products.
• Axis Bank will communicate the status of application form within
21 working days.
• Axis Bank will never ask for card CVV, PIN, OTP or Internet
password to offer any deals, gifts, vouchers, redemption of reward
points, activation or cancellation of card. Kindly ignore such
requests on call/email. Confirm Axis Bank contact numbers on the
official website before any correspondence.
• Please ensure authenticity of the website and/or portal before
initiating any online/e-com transactions. Be aware of fake websites
that befraud you of your money.
• The card issued by the bank is for personal use of the customer.
Bank does not encourage, or support transactions made on behalf
or benefit of a third party.
• In case of merchant refunds/disputes for international
transactions, any rate difference arising out of currency fluctuation
would be borne by the customer.
Contact Channels

Customer Services

1860 500 5555 or 1860 419 5555 accessible from any

landline or cell phone in India

For ACE Credit cards: 1860 419 1919

For Burgundy Private cards: 1800 210 8888
For premium cards: Vistara Infinite, Reserve, Select, Atlas,
Miles & More World Select and Infinite, please contact at:
1800 419 0065

+91 - 22-27648000 accessible from outside India.

E-mail ID: axisbank.com/support

E-mail ID for ACE Credit cards: service.acecard@axisbank.com

For LIC cards: 1800 419 0064

Email ID: axisbank.com/support

Grievance Redressal /Escalation

To,

Mr. Soumitra Roy, Nodal Officer

Axis Bank Ltd., NPC1, 5th Floor, "Gigaplex", Plot No. I.T.5, MIDC,
Airoli Knowledge Park, Airoli, Navi Mumbai - 400 708. E-mail ID:
nodal.officer@axisbank.com, Ph. 91-080-61865200. Timings:
9:30am to 5:30pm (Monday to Friday)

9:30am to 2:00pm (Saturday) Except Banking Holidays

Any compensation applicable in any grievance will be provided as

per the compensation policy of the bank available at
https://www.axisbank.com/docs/default-source/default-document-
library/Customer-Compensation-Policy.pdf