WORK EXPERIENCE
Information Technology Support Specialist (Full-time)
June 2022 – Present
PT.Julo Teknologi Finansial
(Bintaro, Tanggerang, Indonesia)
Tasks:
• Support and Maintenance User Infrastructure Windows and Linux OS.
• Windows hardening and application installation request.
• CRUD user active directory, crm-internal, cloud-pbx, email.
• Change Wiring Modular,RJ45, and Patchcord.
• Email Monitoring Event and Quarantine.
DESWANTO • Configure channel and maintenance unifi AP.
• CCTV/Access Door Installation and switch maintenance.
DAMANIK • Project Executor & Support Migration Softphone API
IT SUPPORT SPECIALIST • Patching and Hardening Security Update Windows 10 OS.
• Supporting audit user application installation and role/password
CONTACT
+62 85359533994 (WA Fast Sales Engineer (Contract)
Response) | November 2016 – June 2018 (1 Year 8 Month)
deswandamanik@gmail.com | PT.Vektor Daya Mekartika
Jakarta, ID | (Onsite | Hybrid) (Cideng, Center Jakarta, Indonesia)
PROFILE Tasks:
Experienced IT Support Specialist • Create/Closing Purchase Order
passionate about delivering user sup- • Demonstration and Product Presentation
port and implementing best practices • Provision project product implementation
for optimal system performance. Proa- • Design and canvasing client requirement needs
ctive problem-solver with a strong • Client service order handling UPS and SNMP Service
background in computer troubleshoot- • Maintain SMBs and Enterprise relations
ing and network configuration. Com-
mitted to enhancing user experiences
and ensuring seamless IT operations.
Instrumental and Control Engineering (Internship)
January 2015 – March 2015 (3 Month)
PERSONALITY PT. Indonesia Power (PLN Subsidaries)
• Highly Discipline (Tanjung Priok, North Jakarta, Indonesia)
• Friendly Tasks:
• Focus & Detailed • Maintain and provision calibrating temperature transmitter using Hard
• Strong Ownership Communicator
• Fast Response • Collaborate and follow up instrument engineer team
• Adaptable • Analyze result temperature using graph
• Report Project : Melakukan Kalibrasi Temperature dan Melakukan Control
LANGUAGE pada Intrument Transmitter Mengunakan Hart Communicator
• Indonesia – Native
• English – Upper Intermediate
(CEFR) ORGANIZATION EXPERIENCE
SOFT SKILL
• Communication - Experienced Volunteer Event Himpunan Mahasiswa Elektro
• Presentation - Experienced
Politeknik Negeri Jakarta, Jakarta
• Negotiation - Intermediate
• Time Management - Intermediate • Support Inventory for event calon mahasiswa baru 2013
• Leading - Beginner
• Support Installation Infrastructure for Network 2014
TECHNICAL SKILL skill computation on event E-Time PNJ
• IT Support Troubleshooting –
Experienced Manager Inventory PMKK & POSA
• IT Operation Project – Campus Region Depok, West Java
Experienced
• Network Support - Intermediate • Supporting consumption, tools, messenger 2013 - 2014
• Software Development – for all event
Intermediate
• Frontend Development – • Managing inventory book library PMKK 2013 – 2014
Intermediate
• OS Security Patching &
Hardening – Experienced
• IAM | Logging Monitoring -
Experienced ©AZURIUS - My-resume-templates.com
SUPPORTING TOOLS EDUCATION
• Google Workspace
• OS Windows | Unix • Bachelor of Information Technology 2018-2021
• Office Product Perbanas Institute, South Jakarta, Indonesia
• Mikrotik
• Proxmox GPA : 3.45 | 4.00
• Active Directory Stream : Information System
• GLPI Thesis : Perancangan Sistem Informasi Kinerja Penjualan
• Zendesk (Performance Sales) Berbasis Web Menggunakan Behaviorally Anchored
Rating Scales
• AWS
• PBX
• Diploma of Electrical Engineering 2012-2015
• NODEJS
Politeknik Negeri Jakarta, Depok, Indonesia
• Github & Gitlab
• Heroku GPA : 2.90 | 4.00
Stream : Elektronika Industri
CERTIFICATION Thesis : Rancang bangun otomatisasi Suhu dan Kelembapan
• Mikrotik Tanaman Hidroponik pada greenhouse Mengunakan sensor SHT11
Cert ID : 2308NA9869
• Senior High Schoool 2009-2012
SMA RK Bintang Timur Pemantang Siantar, North Sumatra, Indonesia
GPA : 7.7
Stream : Science
COURSE
AWS Cloud Foundation - 2022
Digital Talent Scholarship, Indonesia, online
Linux Fundamental - 2022
ID-Network, Indonesia, online
Frontend Developer - 2020
Glints x Binar Academy, Indonesia, online
English Course Lesson - 2016
Lembaga Bahasa LIA
