Some
Important
Key Facts
to know
Key Facts Description
Joining Fee NIL for primary & add-on cardholder
Rs. 3,000 Annually for primary card
Membership Fee* NIL for add-on card
2.5% of the cash amount
Cash Advance Fee (min Rs.500)
GST rate as prescribed by Govt.
Service Charges (18% as applicable)
Interest free (grace)
20-50 days (subject to conditions
period stated in MITC)
Finance Charges for
Varies with different card categories
both Revolving Credit &
as stated in MITC; ranges from 2.5%
Cash Advances to 3.99% per month
NIL (both on monthly &
Overdue interest charges annualized base)
Late payment fee charged depending
Charges in Case of Default on the customer’s Total outstanding
amount; ranges from Rs. 5-1300
Disclosed in the Welcome letter &
Credit Limit Monthly Statements
Available Credit Limit Disclosed in the Monthly Statements
Cash Withdrawal Limit Disclosed in the Monthly Statements
Billing Statements-
Physical/E-statements sent monthly
Periodicity & Mode
(mode as per chosen preference)
of Sending
Total GST + Current month EMI Debits +
Minimum Amount Payable
100% of Fee/Charges + [Max of (5% of
(Minimum Amount Due) (Retail Spends, Cash Advance, Interest) or
INR 200)] + previously unpaid MAD (if any)
Periodic payment through Standing
Instruction (NACH) OR One time
Method of Payment payment via NEFT/Cheque/
MyCard App/Online
Card member may email or send RBL
Bank signed dispute form available
Billing Disputes Resolution on website within 30 days of issuance
of statement
(http://www.rblbank.com/download-forms/creditcards)
*Your Membership fee will be levied basis your card application
Complete postal address
Contact details of
Contact details of
of card-issuer Customer Care Service Grievance Redressal
Official
Card Services, RBL Bank Ltd., Unit Toll free number: 022-62327777
Mr. Vikas Nigam- Call
306-311, 3rd floor, JMD Megapolis, Email us at
at 022-71432700 or Email at
Sohna Road, Sector-48, cardservices@rblbank.com principalnodalofficer@rblbank.com
Gurugram, Haryana- 122018
