Question Bank (Professional Communication and Ethics - I)
1. ‘Communication is a circular process.’ Explain the process of communication in light of
the above statement with a suitable diagram.
2. What are the seven Cs of Communication and describe any two with examples
3. What is Grapevine communication? Discuss the merits and demerits of Grapevine in an
organization
4. What is the role of Feedback in the process of Communication? Illustrate with examples.
5. Distinguish between Oral and Written communication.
6. Advantages and disadvantages of grapevine communication.
7. Describe any two barriers in communication and how it can be overcome.
8. What are the causes of poor listening? What steps would you take in order to ensure good
listening?
9. “Good listening skills are not inherited. It can be inculcated.” Explain.
10. Explain merits and demerits of oral communication.
11. Complaints are a blessing to businessmen. Explain
12. Distinguish between (Short notes)
a. Skimming and Scanning
b. Oral and written communication.
c. Formal and informal communication.
d. Listening and Hearing
e. Internal communication and External communication
f. Upward and downward communication
13. Short Notes
a. Haptics
b. Oculesics
c. Gestures
d. Chronemics
e. Active listening
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f. You Attitude
g. Techniques to improve public speaking
h. Paralanguage
i. Silence
j. Grapevine communication
k. E-mail Etiquette
l. Cross-cultural barrier in communication with the help of examples
14. Letters: Request , Permission, Complaint, Claim, Adjustment and Sales
Below are some sample questions:
a. A computer institute in Bangalore has advertised a special vacation training
program in Advanced Animation for engineering students which you wish to
attend. Draft a letter of inquiry requesting details of the program including
accommodation facilities available for outstation students.
b. You have just completed your first year in engineering and are looking for a
summer internship with L&T Constructions. Write an e-mail to the HR Head
requesting them for an opportunity to intern with the company.
c. As a Sales Director of Fitness Plus Centre, Bangalore, draft a sales letter to Business
professionals selling them your Three-Wellness packages:
i. The 3-day Fitness weekend
ii. The 7-day Total Fitness Programm3
iii. The Individualized corporate well-being program.
d. As the Sports Secretary of your college you had placed order for sports equipment with
‘Archer Enterprises’. On receiving the material, you found many faulty equipment in the
order delivered. Write a letter of complaint to the Manager asking for appropriate
compensation.
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e. Write a letter to all the principals of higher secondary schools in Mumbai to
promote the sale of a new television set your company has manufactured. Point out
the facilities it has and also its educational value.
f. As a public relation officer of BEST, you have received a letter from a commuter
complaining about the rude behaviour of one of the bus conductors. Write a reply
to this complaint.
g. You are the Sales Manager of Lal General and Electrical Stores, Daryaganj, Delhi
-110006. You have received an angry letter from one of your customers about the
defects in an electric toaster he bought from your Store a week ago. Draft a suitable
reply.
h. You purchased an expensive shirt manufactured by a reputed company from a retail
shop. After one wear the colour faded and material shrunk. The retailer has asked
you to write to the manufactures for a replacement. Write a letter of complaint.
i. You have received an order for hundred benches from a school. Due to some
problems you will be able to dispatch only 60 now. Draft a reply to the school
authorities explaining the situation and requesting extension of time to deliver the
remaining 40 benches.
vi) Identify the Sender, Receiver, Medium, Message, and Feedback in the following
communication situations:
a. In a meeting, instructions are given by CEO to the chief engineer to submit a report
of the completed project within one week. The chief engineer submits within the
stipulated time.
i. Sender: CEO
ii. Medium : Oral
iii. Channel: Air
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iv. Message: To submit the report of completed project within one week
v. Receiver: Chief Engineer
vi. Feedback : Report is submitted
b. The Managing Director sends an email calling for an urgent business meeting
to discuss about the falling market prices and its repercussions on the
company. Executives attend the meeting in full strength.
i. Sender: Managing Director
ii. Medium : written
iii. Channel: email
iv. Message: discuss the falling market price and its repercussion on the
company
v. Receiver: Executives
vi. Feedback : Attend the meeting in full strength
vii) Identify the barriers:-
I) The presenter uses only technical terms in a seminar and could not impress the
audience. (Semantic barrier)
II) The DJ music was so loud that the students could hardly study. (Physical – Noise
barrier)
III) Inability of the rural audience to understand the speech of the President of America on
TV. ( Linguistic barrier)
ix) One Word Substitutes:
1. One who is filled with excessive enthusiasm in religious matters?
2. The scientific study of the behavior, structure, physiology, classification, and distribution of
animals
3. A state of disorder due to absence or non-recognition of authority or other controlling systems
4. Spoken or done without preparation
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5. Incapable of making mistakes or being wrong
a. What do the following non-verbal cues communicate:
i. Yawning
ii. Arms folded across the chest
iii. Relaxed posture
iv. Open palms
v. Raising an eyebrow
vi. Fiddling with tie and buttons on the shirt
Question Paper pattern for UT
1. Answer the following questions
2. Letter writing
3. Short answers
4. Short questions
a. Identify the sender, receiver, message, channel, feedback
b. Identify the barrier
c. Grammar and vocabulary
d. Identify the non-verbal communication
5. Comprehension : Answer the question after reading the passage
