Convert your Physical SIM to eSIM or Transfer Jio eSIM from one device
to another Samsung device in 4 Easy Steps
Please Note : It is mandatory to complete all 4 steps to activate eSIM on your Samsung device
Please don’t skip or avoid any step
Step1 Step2 Step3 Step4
Initiate eSIM Share your
Enter eSIM Configure eSIM
Request via consent via
Number on IVR using QR Code
SMS SMS
If you wish to transfer eSIM from existing device to new eSIM device, You must have your active eSIM device to initiate
eSIM request via SMS
If you don’t have your active Jio eSIM device with you,
Don’t worry you can visit nearest Jio store with any Proof of Identity along with new eSIM device for activating eSIM
services
1
To start the eSIM process, Please ensure you have
1. An eSIM Compatible device
&
2. Your email id registered for your Jio number
2
To check whether your device is compatible with eSIM
1. Go to 2. Select Your Device 3. Refer the
https://www.jio.com/en-in/esim make & model Compatibility Status
Now that you know, your device is compatible with Jio eSIM, lets move to the next step
Please note if your device is not compatible, You can use physical Jio SIM
3
Lets check if your email id is registered for your Jio number
1. Open MyJio 3. Tap on Profile
2. Click on Menu 4. Tap on Profile 5. Check email id
app and Settings
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If email id is not registered or updated incorrectly
2. Enter correct email 3. Enter OTP sent on 4. Check new email
1. Tap on Change
id new email id & Submit id updated
5
Lets proceed to the next step
To initiate the 1st step, you need to have the EID Number and IMEI number
of the device on which you wish to activate your Jio eSIM
We suggest you to please write down the EID number and IMEI number as
they are lengthy and need to be sent via SMS
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To find the EID number and IMEI number on your Samsung device
2. You will find 15 digit number 3. You will find 32 digit EID
1. Go to Settings & Tap on
in IMEI (eSIM) field, Now Tap on number in EID field, Please write
About Phone Status down IMEI (eSIM) & EID number
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Now that you have the EID and IMEI number, lets begin with the
eSIM activation
Please note, you have to complete all the steps to activate the eSIM
on your device. Do not skip any step.
And ensure that your eSIM Samsung device is connected to the
internet using Wi-Fi or Mobile Hotspot during this process.
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Step 1
1. Open messages and compose a new SMS
2. Type GETESIM <space><32 Digit EID><space>
<15 Digit IMEI> and send to 199 from the Jio
number you wish to upgrade to eSIM
If you get revert SMS asking to update your
email id, please go ahead and update your email
id in your account as suggested in the beginning
of this document
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Confirmation notification
- On sending the correct EID and IMEI
number to 199, You will receive a
Thank you for initiating the eSIM upgrade
confirmation SMS and email.
request for your Jio number 79XXXXXX65.
Your 19 digit virtual eSIM number is
8762XXXXXXXXXXX5678.
Kindly follow the below process to complete
eSIM upgrade:
- If you get revert SMS or email asking to
1) Type "1" and send SMS to 199 to give your
consent to process the SIM activation
send correct EID and IMEI number, Please re-
request or "2" to cancel.
2) After the consent, you will receive a call
verify the EID and IMEI sent by you and
from us to confirm the eSIM upgrade
request, Press 1 to provide confirmation for
resend the SMS as mentioned in Step 1 on
eSIM request.
3) After sharing the confirmation on call, the
previous page
eSIM request will take 2 hours to complete
the order. You will receive an update once
your request is successfully processed.
4) You need to install the Jio data plan on
your eSIM device to start using eSIM.
5) SMS services will not be available for 24
hours once your eSIM is activated.
6) Post 24 hours, confirmation will be shared
with you once SMS services are restored.
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SMS sent on 199 QR Code eMail eSIM Activation Details Step 2
- Open Messages and compose a
new SMS
-Type 1 and send to 199
- On sending the consent SMS, a
confirmation SMS & QR code email
on your registered e-mail id. You
will also get activation code details
via SMS on your Jio number.
- Please don’t delete the QR Code
email or Activation code SMS, You
will require it later to install eSIM
profile on your device
If you wish to cancel your eSIM
request for any reason
Type 2 and send to 199
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Step 3
1. Within 10 minutes of sending consent SMS, you will receive a call from
+912235072222 on your Jio number asking for your consent to process
eSIM request. Press 1 to share your consent on automated call.
2. After sharing consent on the IVR, a confirmation sms & email will be sent
to you.
In case you have missed the IVR call or disconnected the same before you
could share your consent, don’t worry you can request for automated call.
Type RECALL and send sms to 199 from your Jio number
In case you don’t get the IVR call within 10 minutes of sending the consent
SMS, we suggest you check your missed call list as you may have not
answered the call thinking it is a spam call or check if you have enabled
spam blocking via your phones dialler or any 3rd party apps.
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Post sharing your consent on IVR call, You will have to wait for 2
hours while we process your request
Please note that during this period, You will be able to use all the
services of the Jio number on your existing SIM
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As soon as you receive this SMS, Your existing SIM will
stop working and your phone will show ‘No Network’
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You are now just one step away from activating your new eSIM.
Please ensure that your Samsung device is connected to the internet using Wi-Fi or Mobile Hotspot
during this process.
To complete the activation process, you need to configure eSIM profile using activation code on your
Samsung device.
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Step 4 – Option 1 (Using QR Code)
Go to Settings & Select Tap on SIM Card Select Scan Carrier QR
Tap on Add Mobile Plan
Connections Manager Code
The images shown here are for illustrative purposes only and may change with updates to the device operating software
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Open e-mail received from Please wait while Plan
Now, Go to your e-mail Now, Scan the QR code
Notification@Jio.com and click Addition is in progress, It will
inbox on QR code attachment
with the device
take few seconds
The images shown here are for illustrative purposes only and may change with updates to the device operating software
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After Plan addition is completed,
Jio eSIM gets successfully activated
and reflects under SIM card
manager.
For any assistance with eSIM profile
activation, Please call us on 199
from any Jio number or call
18008899999 from non Jio number.
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Step 4 – Option 2 (Using Activation Code)
If you are unable to SCAN QR CODE for any reason, Follow below mentioned steps -
Enter activation code received Please wait while Plan
Tap on “Enter Code Please wait while device
via SMS as shown below Addition is in progress, It will
Instead” & Tap on Connect
Searches for the Plan
take few seconds
Enter in this format
LPA:1$smdprd.jio.com$XX
XXXXXX-XXXX-XXXX-
XXXX-XXXXXXXXXXXX
The images shown here are for illustrative purposes only and may change with updates to the device operating software
After Plan addition is completed,
Jio eSIM gets successfully activated
and reflects under SIM card
manager.
For any assistance with eSIM profile
activation, Please call us on 199
from any Jio number or call
18008899999 from non Jio number.
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Please note if you have both SIM
cards inserted in SIM1 and SIM2
slots, then SIM2 will be turned off
to enable eSIM.
To turn on Jio eSIM
Tap on OK to enable eSIM on your
Samsung device
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Please Note:
As per regulatory guidelines SMS services on your Jio number will be not be
available for 24 hours post eSIM upgrade
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Important Information
Please don’t click on “Remove” option as this will
permanently delete your eSIM profile and you will not
able to use any Jio services.
- If you have unknowingly clicked on Remove then please
visit your nearest Jio Store with your Proof of Identity
along with Samsung device to place a new request for
eSIM. Unfortunately, in this case it will not be possible to
configure the new eSIM using the SMS process.
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Thank You!
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