NDOMBOL NTAMACK
CHRISTIAN JOHNSON An organized, results-oriented Customer Service Professional with an
CUSTOMER SERVICE REPRESENTATIVE excellent track record of significantly increasing service quality, sales
and customer base. Outstanding communication, relationship-building
CONTACT and influencing skills; competent in building customer relationships
Address which inspire confidence and loyalty. A highly efficient individual with
extensive team leadership experience, able to adapt well to new
Cainta, Phillipines 1900
environments and learn new processes quickly to achieve outstanding
Phone results.
09664600644 WORK HISTORY
Email French Bilingual Customer Service representative – COGENY
Christianndombol693@gmail.com MULTI-SERVICE INC
Cameroon, Oct 2018 – Apr 2023
Handle customer complaints, provide appropriate solutions and
COMPETENCIES alternatives within the time limits.
Drafting of procedural Manage Inbound and outbound calls in regard of products issues
documents concern.
Troubleshooting follow up to ensure resolution Serves customers by providing
product and service information and resolving product and service
Microsoft Office problems.
Conflict Management Attracts potential customers by answering product and service
questions and suggesting information about other products and
Leadership
services.
Technical Support Maintains customer records by updating account information.
Organization and time Resolves product or service problems by clarifying the customer’s
management complaint, determining the cause of the problem, selecting and
explaining the best solution to solve the problem, expediting correction
or adjustment, and following up to ensure resolution.
LANGUAGES French Bilingual Customer Service Representative – CAMTEL
FRENCH
Cameroon, Jan 2016 – Oct 2017
ENGLISH Collaborated with supervisors to escalate and address customer
inquiries or technical issues.
Resolved diverse range of technical issues across multiple systems
HOBBIES and applications for customers and end-users across various time zones.
Swimming Managed high levels of call flow and responded to [Type] technical
support needs.
Studying
Assisted customers in identifying issues and explained solutions to
Football restore service and functionality.
Documented support interactions for future reference.
EDUCATION AND TRAINING
University of Douala: Bachelor degree in Management:
Option, General accountant - 2018
Holding a certificate of training in Customer Service: DOUALA -
CAMEROON 2016
Holding a certificate of training in Technical Support Analyst-
Troubleshooting: DOUALA - CAMEROON 2017
TED MCGOWAN REFERENCE
OFFICE MANAGER Mrs. Santana Lablanche (+63 9283489118 /
mymagnificentcakesandpasteries@gmail.com)
