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Customer Service Online

Tabeb Boehme Ayamba is a bilingual customer service professional based in Oshawa, Canada, fluent in English and French with extensive experience in remote customer support. They have a proven track record of maintaining high customer satisfaction ratings and are proficient in CRM software. Their skills include excellent communication, problem-solving, and the ability to adapt to diverse customer needs.

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6 views2 pages

Customer Service Online

Tabeb Boehme Ayamba is a bilingual customer service professional based in Oshawa, Canada, fluent in English and French with extensive experience in remote customer support. They have a proven track record of maintaining high customer satisfaction ratings and are proficient in CRM software. Their skills include excellent communication, problem-solving, and the ability to adapt to diverse customer needs.

Uploaded by

rtfxmhbx4p
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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TABEB BOEHME AYAMBA

OSHAWA, ON, CANADA

289-829-2025

tabeboehmea@yahoo.com

Objective

A customer-focused bilingual professional seeking a position in remote customer service.


Fluent in English and French, with extensive experience in assisting clients across multiple
platforms while providing eQective solutions and delivering exceptional customer
experiences.

Skills

- Fluent in English and French (written and spoken)

- Excellent communication and problem-solving skills

- Strong multitasking ability in a fast-paced environment

- Proficient in CRM software (e.g., Salesforce, Zendesk)

- Ability to adapt to diQerent customer needs and cultural nuances

- Detail-oriented with a customer-first mindset

Experience

Online Customer Service Representative

Home hardware, Canada

- Provide bilingual customer support via live chat, email, and phone.

- Resolve customer issues, inquiries, and complaints in both English and French.

- Assist customers with product information, order tracking, and returns.

- Maintain a high level of customer satisfaction with an average rating of 4.8/5.


- Train new employees on bilingual service protocols.

Customer Support Specialist

Concentrix, Canada

- Delivered exceptional customer service in both English and French through email and
social media platforms.

- Collaborated with the technical team to resolve complex issues.

- Documented and followed up on customer interactions using CRM tools.

- Achieved a 95% customer satisfaction rate in a bilingual support environment.

Education

High school diploma in computer science

Certifications

- Customer Service Certification – Concentrix

Languages

- English (Fluent)

- French (Fluent)

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