Tagum City College of Science and Technology
Foundation, Inc.
Elpidio M. Gazmen Compound, Gazmen Road, Magugpo West, Tagum City
SELF-ASSESSMENT CHECKLIST
INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary data
or information which is essential in designing a training plan.
Please check the appropriate box of your answer to the
questions below.
UC 1. PREPARE THE DINING ROOM/RESTAURANT AREA FOR
SERVICE
LO1. Take table reservation ⁄
LO2. Prepare service stations and equipment /
LO3. Set up the tables in the dining area /
LO4. Set the mood/ambiance of the dining area /
UC 2. WELCOME GUESTS AND TAKE FOOD AND BEVERAGE
ORDERS
LO1. Welcome and greet guests /
LO2. Seat the guests /
LO3. Take Food and Beverage Orders /
LO4. Liaise between kitchen and service areas /
UC 3. PROMOTE FOOD AND BEVERAGE PRODUCTS
LO1. Know the product /
LO2. Undertake Suggestive selling /
LO3. Carry out Upselling strategies /
UC 4. PROVIDE FOOD AND BEVERAGE SERVICES TO
GUESTS
LO1. Serve food orders /
LO2. Assist the diners /
LO3. Perform banquet or catering food service /
LO4. Serve beverage orders /
LO5. Process payment and receipts /
LO6. Conclude food service and close down dining area /
LO7. Manage intoxicated persons /
UC 5. PROVIDE ROOM SERVICE
LO1. Take and process room service orders /
LO2. Set up trays and trolleys /
LO3. Present and serve food and beverage orders to guests /
LO4. Present room service account /
LO5. Clear away room service equipment /
UC 6. RECEIVE AND HANDLE GUEST CONCERNS
LO1. Listen to the complaint /
LO2. Apologize to the guest /
LO3. Take proper action on the complaint /
LO4. Record complaint /
Prepared by: Noted by:
SHEILA O. NAVARRO JOSE M. BALDONADO JR., ED. D.
FBS NC II Trainer Dean of College
