TRAINING MANUAL FOR
SUPEVISOR
House Keeping Department: Draft By: Minakshi Pandey
Introduction:
This training manual is designed to guide housekeeping supervisors in
conducting thorough room inspections, ensuring rooms meet the 5-star
standards mandated by the Dubai Department of Tourism and Commerce
Marketing (DTCM). The goal of these inspections is to maintain high standards
of cleanliness, presentation, and functionality, ensuring exceptional guest
experiences.
1. Purpose of Room Inspections
Room inspections ensure that every guest room is:
• Clean and hygienic.
• Well-presented and organized.
• Fully functional, with no maintenance issues.
• Prepared according to luxury hotel standards.
2. Inspection Categories
Housekeeping supervisors must focus on the following categories during
inspections:
1. Cleanliness
o Guest room: All surfaces, furnishings, and items must be
spotless, free of dust, stains, and marks.
o Bathroom: Must be thoroughly cleaned, including the toilet, sink,
shower, mirrors, and floor.
o Flooring and Carpets: Should be vacuumed or mopped and free
of stains or debris.
o High-Touch Areas: Pay special attention to frequently touched
surfaces like door handles, switches, telephones, and remotes.
2. Presentation
o Bed: The bed should be neatly made with wrinkle-free linens,
positioned properly, and topped with clean pillows and duvets.
oRoom Setup: Ensure room setup aligns with hotel standards
(e.g., curtains drawn neatly, decorative items positioned
correctly).
o In-Room Amenities: Verify that all amenities (toiletries, slippers,
robes, minibar items, stationery, and tea/coffee supplies) are
fully stocked and correctly placed.
3. Functionality
o Electrical Equipment: Check that lights, switches, air
conditioning, TV, and appliances are functioning properly.
o Plumbing: Ensure the bathroom taps, shower, and toilet are
working well, with no leaks.
o Furniture and Fixtures: Inspect furniture for wear and tear, loose
parts, or damage. Ensure doors and windows open and close
properly.
3. Inspection Checklist
Use the following checklist for each room inspection:
A. General Cleanliness
• ☐ No dust or dirt on surfaces (tables, shelves, headboards, etc.).
• ☐ Mirrors and windows are streak-free.
• ☐ Floor is vacuumed, swept, or mopped with no visible dirt or debris.
• ☐ Trash bins are empty, clean, and lined with fresh bags.
• ☐ No unpleasant odors in the room or bathroom.
• ☐ High-touch areas sanitized (door handles, light switches, remotes,
phones).
B. Bedroom Presentation
• ☐ Bed made properly (tight sheets, no wrinkles, correct pillow
arrangement).
• ☐ Curtains neatly hung and drawn according to hotel standards.
• ☐ Decorative items (flowers, artwork, cushions) are clean and correctly
positioned.
• ☐ Desk, chairs, and other furniture are arranged properly.
• ☐ Room amenities (stationery, menus, guides) are tidy and organized.
• ☐ Lighting is set to create a welcoming ambiance.
C. Bathroom Cleanliness
• ☐ Sink, toilet, shower, and bathtub are clean and sanitized.
• ☐ No hair, stains, or soap residue present in any areas.
• ☐ Towels neatly folded and replaced if needed.
• ☐ Toiletries replenished (soap, shampoo, lotion, etc.).
• ☐ Mirrors clean with no smudges or streaks.
• ☐ Bathroom floor is dry and clean, with no water puddles.
D. In-Room Amenities
• ☐ Minibar items are fully stocked and not expired.
• ☐ Tea/coffee station replenished and organized.
• ☐ Towels, robes, slippers provided and clean.
• ☐ Toiletries replenished and neatly arranged.
• ☐ Complimentary water bottles provided (if applicable).
• ☐ Room safe is functional.
E. Equipment Functionality
• ☐ Lights and lamps are operational (check switches and bulbs).
• ☐ Air conditioning is set at the correct temperature and functions
properly.
• ☐ TV and remote control are working (test all functions).
• ☐ Wi-Fi connection details are provided and functional.
• ☐ All electrical outlets work, with no loose or exposed wires.
• ☐ Curtains and blinds open and close smoothly.
• ☐ Windows and doors (including bathroom) open and close securely.
F. Final Touches
• ☐ Any visible fingerprints or smudges on glass or reflective surfaces are
cleaned.
• ☐ All magazines, books, and brochures are neatly arranged.
• ☐ Turn down service (if applicable) is completed, with a welcoming note
or small gift.
• ☐ Room lighting is set to a welcoming mode before leaving.
4. Room Inspection Process
1. Step 1: Initial Entry
o Enter the room with a neutral mindset and observe the overall
appearance. Does the room feel clean, organized, and inviting?
2. Step 2: Inspect the Room Systematically
o Start by inspecting the entry area, then move clockwise around
the room to avoid missing anything. Start with the bedroom area,
move to the bathroom, and finish with amenities and equipment.
3. Step 3: Use the Checklist
o Go through each item on the inspection checklist, ticking off each
task only after confirming it is completed to DTCM standards.
4. Step 4: Check Functionality
o Test the functionality of lights, switches, TV, appliances, air
conditioning, and plumbing. If any issues arise, report them
immediately for maintenance.
5. Step 5: Final Walkthrough
o Conduct a final walkthrough after all corrections are made,
ensuring the room is flawless.
6. Step 6: Report Issues
o Document any deficiencies or issues found during the inspection.
Immediately report these to the housekeeping team or
maintenance department for rectification.
5. Corrective Actions
When a room fails inspection:
1. Immediate Rectification: If minor issues are found (e.g., dust on
surfaces, wrinkled linen), have the housekeeping staff correct them
immediately.
2. Major Deficiencies: If there are significant issues (e.g., malfunctioning
equipment, cleanliness below standard), report to the housekeeping
manager and coordinate with the relevant departments to resolve the
issue before releasing the room.
6. Guest Feedback
• Review and Address Guest Complaints: Gather feedback from guests
regarding room cleanliness and functionality. Use this feedback to
improve inspection standards.
• Continuous Improvement: Regularly update inspection procedures
based on guest preferences and evolving DTCM guidelines.
7. Conclusion
Room inspections are a critical aspect of maintaining 5-star standards. A
well-inspected room leads to guest satisfaction, positive reviews, and
compliance with DTCM regulations. Supervisors must be vigilant, systematic,
and proactive in identifying and resolving issues during inspections. Regular
training and adherence to this manual will ensure the highest level of service.
