x

Helping businesses build

stronger relationships with their
customers through personal
commerce
 &
QuickSell is a conversational commerce company empowering global brands with scalable personal
commerce and relationship-lead sales on WhatsApp. Started in 2017 with a vision of enabling global
SMBs win more customers using simple yet robust technology on mobile. Headquartered in Mumbai, we
are backed by - Beenext Singapore & InfoEdge Ventures.

Trusted by 1 million+ SMBs across 100+ countries including global brands like Pantaloons, Gini & Jony,
Hamleys, Sabyasachi, Tupperware, and more.
QuickSell’s Mission

Accelerate sales & transform

Conversations to Conversions by
leveraging assisted Personal
Commerce.
QuickSell’s at a glance
Talent from IIT, Amazon, and many
1M+ $100 Mn more top orgs & institutions
Users GMV per year
Deepak Bhagchandani
Founder, CEO
2.5 Million 3.6 million
Ex-Pearson, Ex-Amazon. MS in
Orders per year Catalogue shares HCI Design and Engineering

Shivam Mittal
100+
Co-founder, Head of Sales
Countries
Helped more than 1800+
Business grow 3x Digitally

Proudly Backed by Specialisation in Retail Mgmt

Team of 71 folks
Powering Global Business to keep their Sales-Attack-Mode ON!

India
SMBs and Enterprises
LATAM
Acquired through product-led
Others
growth
APAC
Africa
USA/CA Users in 106 countries
Central America Major presence in Whatsapp first
Europe markets like India, LATAM, APAC

UK

Users by Geography
Powering 2000+ Global Jewellery Brands
 Challenges with
Traditional E-Commerce

High Drop-Off Rate on your

e-commerce app or website.

Unable to showcase the right

product to the right customer.

Struggling to keep customers

coming back.

Struggling to stand out from

competitors & gain customer
confidence.
Personal Commerce
Personalization
A fresh approach to online selling
Personal commerce allows businesses to offer
more personalized experiences.
There are several reasons why people may be more
inclined towards personal commerce Convenience
Customers, can communicate directly with
businesses.

Human Connection
Offers a more human connection between
businesses and customers.

Trust
Builds trust between businesses and customers
through one-to-one interactions.

Time-Saving

Save time for customers, as they can receive

personalized recommendations and support.
Personal Commerce vs Traditional E-Commerce

54% of customers would prefer to interact with a

Customer Satisfaction human over a website.

90% increase in customer retention with

Customer Retention personalized customer experiences.

70% increase in ROI, for businesses that personalize

Higher Conversion Rates their marketing campaigns.

74% of consumers prefers personalized content in

Brand Perception websites.

80% increase in customer loyalty for that

Improved Customer Trust businesses that invest in personalization.

70% increase in sales through personalized

Increase Sales experiences via personal commerce.
Why WhatsApp for Personal Commerce

Active WhatsApp Open rate for people who people rather message
users worldwide. messages sent. use chat apps like a business than call
WhatsApp are more customer service.
likely to shop.

Source : Statista Source : Mobile Ecosystem Forum Source : Nielson

WhatsApp API
is the perfect fit for
Personal Commerce,
and here's why
Challenges with WhatsApp & WhatsApp Business
Using WhatsApp for Promotional Message was considered spammy behavior

Limited Bulk Messaging

Unable to send single
WhatsApp Message to all the
customers base in a click.

Single Device Login

Regular WA App, can only be
logged onto one device at a
time.

Lack in Customer’s Trust

3-party bulk sender sends
messages from multiple
unverified numbers.
Challenges with WhatsApp & WhatsApp Business
Using WhatsApp for Promotional Message was considered spammy behavior

No Automation or Integration
Normal WhatsApp doesn’t have
the ability to be integrated with
other softwares

Unable to Assign Chats to anyone

Regular WhatsApp doesn't
let you assign chats to team
members.

Frequent Account Suspension

Sending promotional message
frequently would lead to account
suspension.
 Why DoubleTick - Official WhatsApp API?
Conversational CRM on mobile built on WhatsApp Businsess API

Unlimited Bulk Messaging & Marketing Automation Advanced Integration

With WhatsApp API, businesses can send a WhatsApp API can be integrated with other
high volume of messages to customers business tools & applications, improving workflow

Multi-Device Login & role-based access Custom ChatBots & Engagement Journeys
Businesses can centralize their communication WA API allows businesses to automate messaging
& interact with customers from a single platform tasks such as reminders, order booking etc..

Verified Green-Tick Business Account Compliance with WhatsApp policies

WhatsApp API provides businesses WhatsApp API, compliance with WhatsApp
with a verified business account, which adds policies regarding messaging. Avoiding issues
trust among customers. with WhatsApp's spam and abuse policies.
Use Cases
1. WhatsApp for Sales Team

2. WhatsApp for Marketing

3. WhatsApp for Support and

Service Team
WhatsApp for Marketing
WhatsApp can be used to send promotional messages
to customers, such as special offers, discounts, and
new product launches.
WhatsApp for Marketing

Bulk Broadcasting to Dynamic

Customer Segments

Broadcast offers, and discounts with to

your customers. These messages can be
personalized, targeted, and can be
scheduled for the right time to increase
conversions.

Get real-time updates on Broadcast

campaigns such as reply-rate, delivery-rate
& more
WhatsApp for Marketing

Custom Journey BOT to send personalized

offers & product recommendations

Send promotional messages to customers on

special occasions like their birthdays,
anniversaries etc.

Keep your customer engaged by automatically

sending product recommendation based on their
last product purchase, product in-cart etc.
WhatsApp for Marketing

Increase Conversion
Rate

If customer is taking time to book the item,

then automated messages can be triggered via
WhatsApp drip campaigns to trigger
customers to book a site visit

Customers can easily choose which item they

want to purchase and get an automated
confirmation on WhatsApp.
Boost marketing ROI by the use of
WhatsApp API in Click-to-WhatsApp ads.

Use WhatsApp API in

Click-to-WhatsApp ads.

1. Send Facebook and Instagram leads straight

to WhatsApp
2. Automatically qualify, tag, and assign leads
using DoubleTick.
3. Increase your sales closing speed by 10
times by engaging the incoming leads on
WhatsApp.
4. Ensure the trust of your incoming leads with
WhatsApp Green-Tick Verified Badge.
WhatsApp for Sales Team
End-to-end sales enablement on WhatsApp
WhatsApp for Sales Team

Team Lead Inbox and

CRM on WA

Salesperson can have one single green-tick

number which can be used by their entire sales
team to communicate and engage with
customers.

- Auto-trigger a message whenever a new

lead creates an account with the business

- Qualify leads with Q&A based bots

- Auto-assign leads to sales reps based on

criteria

- Add Tags & Notes to the conversations

WhatsApp for Sales Team

Catalogue Micro-Site

Salesperson can easily access their

product database, filter relevant items
based on customer queries and send
those products on WhatsApp in
seconds using their own branded
micro-site.
WhatsApp for Sales Team

Live Analytics & Tracking

Sales team can watch live as the customer

browses products as well as see which product
the customer is spending more time on.

Based on customer browsing history, sales rep

can follow up with the customer at the right
time and assist in selecting the product
WhatsApp for Sales Team

Track your salesperson’s WhatsApp

Interaction with Customers

Full visibility into salesperson chat with

customers on WhatsApp - these interactions
are not tracked at all today.

Retain chat history with customers forever -

even when Salesperson leaves the job

Deep integration with existing CRM for Richer

Customer information - salesperson do not
update everything on CRMs
WhatsApp for Support and
Service Team
Complete automation to enable the support team to focus
on unique queries & facilitate tracking and ticket creation
on WhatsApp.
WhatsApp for Support and Service Team

Advanced customer journey for

streamlined customer Support

Guide subscribed users through your product or

service on WhatsApp with Videos, PDFs etc,
eliminating the need for customer support
involvement.

Auto Reply ChatBot to assist customers with

FAQs & basic inquiries concerning order tracking,
refund/replacement status, ticket status, etc.

Auto-assign chats to relevant support member as

per assignment rules based on region, segments,
product, etc
WhatsApp for Support and Service Team

Seamless Integration for better

chat & ticket visibility

Full visibility into customer support ’s chat with

customers on WhatsApp - these interactions are
not tracked at all today

Retain chat history with customers forever - even

when customer support team leaves the job

Integrate with other customer support tools such

as CRM systems, ticketing software, and
chatbots. This can streamline the customer
support process and provide a more efficient and
effective service to customers.
WhatsApp for Support and Service Team

Automated Feedback Enquiry

After the live support chat or call, get feedback

from your customers on WhatsApp.

By integrating it to a another systems like CRMs,

help desks, the management can know the
performance of each customer support
representative in depth.
 Unlock the true potential of WhatsApp with

DoubleTick's Powerful
Features
Get Verified GreenTick
Number
● Show your brand’s name to all the customer’s
even if then haven’t saved you number

● Help you create a stronger brand presence and

grow your sales on WhatsApp.
Cloud-based Team Inbox
● A robust cloud-based shared inbox for all the agents to
check all the WhatsApp responses in a single platform
(this depends on the agent’s roles & access).

● Analyse Team Performance Using agent-chat filter.

● Message Tagging for easy categorization of

conversation.

● Multi-Agent Collaboration for agents to work

together on the same conversation thread.
Invite Members with
Specific Roles
● Create teams and define roles. Access as owner,
team leader or member to chat or assign tickets.

● Improved Security: Data privacy can be

maintained by restricting the number of agents
who can view customer details.
Assign Chats to Agents
Seamlessly assign tickets (WhatsApp
Conversations) to the team members to
address customers’ queries.
Broadcast and Bulk
Messaging
● Set up WhatsApp campaigns in a few clicks and
send personalised messages in bulk to
unlimited contacts.

● Schedule Sending of the Broadcast Message

● Excel Import for Broadcast Channel

● Compliance with WhatsApp policies and

regulations.
Broadcast Analytics
and Reporting
● Know your campaign metrics in real
time.

● Delivery rate insights: Number of

people read, failed to deliver & to did it.

● Message Metrics ike open rates,

click-through rates, and response rates,
as well as who did it.
WhatsApp Custom Flow Builder & ChatBOTs
● Custom flow and ChatBot builder to automate customer
engagement, lead generation, commerce or any other use-case.
● Keyword based auto-reply
● Automated greeting message
● Automated Chat assigning
In-Depth Customer Segmentation on DoubleTick
● With DoubleTick, you can categorize your customers into various
groups based on custom fields such as location, purchase value,
and item purchased. This enables you to send personalized
messages to a large audience in a single click.
Share Product Catalogs
on WhatsApp
● Integrate your product catalogs with
QuickSell & share them with your clients in
just a few click.
● All products curated in a single place.
● Filter for quick search of products.
● Send Products as links or direct images
End-to-End Order Booking
within WhatsApp
● Enable your clients to enquire, engage,
book orders & make payments on the
same platform.
● Send images with product details in it.
● Quick-reply as “Add to cart”
Customer Testimonials

On the day we started using

DoubleTick, we sent a broadcast to
500 customers and booked orders
worth 600 Gms of gold in just 20
mins. We were able to generate 30
Lakhs, directly from the broadcast
message.

Mr Krushang Soni
Owner of PD Soni Jewels Owner of Mannu Boys Wear
Customer Testimonials

Mr. Ashish Kotawala Mr. Manish Dalal Mr. Kamlesh Pokharna

Ghyanshyam Das Kotawala, India Nakoda Gold, India Dishaa Platinum, India
 Have any questions ?
write to grow@quicksell.co

+91 82912 66861 +91 8104064645

Thank you
Let’s discuss this further

Download the QuickSell & DoubleTick App today!

www.doubletick.io