CURRICULAMVITAE
Chirakala.Hindu Sri
FinancialAssociate &Investment Banking Analyst
Indu.mca13@gmail.com
+91 8142414142
Visakhapatnam, India
PROFESSIONAL EXPOSURE:
ASeasoned Professional having Experience in Finance, Banking, Business Analysis, Dashboards, Data
insights, Nonbanking, Insurance &investment Domains. Where Ican utilize my skills, and learn new things
which will ensure mutual benefit for the organization and me as well with high commitment to company
values and ethics.
WORK EXPERIENCE
OSenior Manager, Ratnakar Bank Limited (RBL Bank)
2nd Aug 2017 -Till date.
Objective: Managing the branch operations with regards to customer service and ensuring efficient
operation on aday-to-day basis. Improving productivity and streamliing branch operations activities to
maximize results and achieve performance levels. Managing customers and providing excellent customer
service.
Banking Responsibility:
Banking process under various products. Like Home Loans, Mortgage Loans, CASA, investment plans,
Personal Loans and Credit Cards.
Performing all banking transactions with accurate and complete data entry with approvals along with
banks standards.
Collecting Timely banking of Deposited cheques like Pre closure/ Part payment, Insurance renewals, SB &
CA Cheques.
Handling all NRIand HNIcustomers' queries, problems, and concerns related to cash and remittances and
referring complex issues to higher authorities as per the process.
ldentifying opportunities for cross selling on basic products and services to existing and new customers
Educating and directing customers to appropriate delivery channels and processing zero errors in account
opening with proper check and KYC and AML guidelines and having no delay in daily branch operations
related activities.
Handling of Team Members Like Relationship officers and Team Managers and guiding them towards
processing of disbursement of loans and finding opportunities on cross Sell products on Life, Health,
General and Motor Insurance Products.
Developed and automated multiple reports for daily and monthly sales tracking for all the respective
business channels.
CURRICULAM VITAE
Taking care of the Branch Locker operations and having atrack on the branch deliverables &customer
requests.
Booking of FD and RD on the same day without any deviations and generation of FD staternents within TAT
Service Orientation through minimum customer complaints andescalations for issues related to specified
service standards
O Deputy Manager, Exide Life Insurance Co. Ltd.
December 2016 - 30th June 2017
Responsibilities Operations:
Proper checking of Files with proper verification checks as per RWS (Receipt Writing System).
Requirement handling of medical and Non - Medical Cases
Medicals follow up with Customers in coordination with Sales for issuance of policy and checking status of
the policy in ingenium.
Updation of Policy bond Dispatch and Delivery to clients in ingenium and filing of acknowledgements.
Customer interaction in policy servicing, Surrender, Partial Withdrawal etc for requests prOcessing and
updating in MS CRM timely.
to CMS
Daily generation of Deposit slips of Cash and Cheques RWS (Receipt Writing System) and depositing
pick up person with proper checking.
statements.
Maintenance of Daily Cash and Cheque Reconciliation statements & maintaining petty cash
O Operations Executive, Birla Sun Life Insurance Co. Ltd.
April 2016 - 30th November 2016
Scrutiny of Files with proper verification checks as per Checklist requirements.
Handling of medical and Non - Medical Cases as per under writing
issuance of policy.
Medicals follow up with Customers in coordination with Sales for
Withdrawal etc for requests processing and
Customer interaction in policy servicing, Surrender, Partial
updating in MS CRM timely.
,Visakhapatnam.
O Assistant Manager, ICICI Bank
February 2010 -1Oth November 2015.
Responsibilities
and
over the counter banking transactions like RTGS
Responsible for Branch Operations and performing all
NEFT etc. branch
per day as a TSE , putting a track on the
Error Free operations and handling cash of 1cr
deliverables and lockers.
the same in
Heads etc under the branch Limits and updating
Issuance of DD, Loose Cheque Leafs, Letter
the system. directing them with
to service requests and complaints and
Handling all daily and old customers related
proper suggestions. sales
other third-party Products and having better
Educating the customers oncross selling and
based on the investments.
opportunity in making revenue generation,
the gold loans.
Timely processing of operations in disbursing
background life finacle
Having Strong grip of banking software
CURRICULAM VITAE
EDUCATIONAL QUALIFICATIONS:
Oualification Qualification University/Board Subject/ %
Category 76
MCA PG JNTU
Nagarjuna University 81
Bachelor Of Sciences Degree
Board Of Intermediate, AP 90,4
Standard Xii / H.S.C. Inter +2
State Board, AP 80,3
Ssc General
TECHINICAL SKILLS:
Business Omniflow, CRM, Service First
Applications
Banking applications Finacle,I Sense/| View , RWS
Operating Systems Windows NT, 2000, XP , MSDos
Database Tools Ms - Office, MS -Excel, PPT
OKey Strengths:
Self-Motivated Quick learner, go -Getter & committed in achieving results.
Forecasting and predictive modelling
Training &Team Coaching
Mentoring and Leadership
Critical Thinking and Problem Solving
Communication and Client handling Skills
PERSONAL PROFILE:
Name CH. Hindu Sri
Father's Name Ch. Siva Sankara Rao
Nationality Indian
Marital status Married
Languages known English, Hindi and Telugu
Date:
(Ch.Hindu Sri)
Place: Visakhapatnam
