ABI SHEK.
R
Experienced Customer Service Associate
E 9345691798 abi977169@gmail.com AS
q Not provided Kovilpatti Thoothukudi, India
SUMMARY STRENGTHS
I am a dynamic Customer Service Associate with proven experience in
upselling products and achieving impressive sales targets. My Communication Skills
commitment to a customer-focused approach has consistently Strong ability to communicate and
enhanced client satisfaction and reinforced company growth objectives. connect with customers effectively.
I excel in managing inquiries, training team members, and maintaining
accurate CRM systems, driving both sales growth and process
efficiencies. Time Management
Efficient in managing time to resolve
customer issues promptly.
EXPERIENCE
Customer Service Associate KEY ACHIEVEMENTS
Micro Digital Solutions
03/2024 - 11/2024 Not provided
Customer Satisfaction Achievement
Achieved a 95% customer satisfaction
A company focused on providing digital solutions. rate while adeptly managing customer
• Resolved an average of 50+ customer inquiries daily, achieving a inquiries.
95% satisfaction rate
• Upsold products, boosting sales revenue by 15% over six months
• Managed and updated CRM databases to ensure accurate customer
records
LANGUAGES
• Trained new team members, reducing onboarding time by 20%
Tamil
Native
EDUCATION English
Proficient
Bachelor of Science
ANNAMALAI UNIVERSITY Malayalam
08/2020 - 05/2024 India Advanced
Hindi
Intermediate
SKILLS
CRM crm software Data Entry
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