Republic of the Philippines

PALOMPON INSTITUTE OF TECHNOLOGY

Palompon, Leyte

COLLEGE OF ARTS AND SCIENCES STUDENT INTERNSHIP PROGRAM

AND PLACEMENT UNIT

Tel.No. (053) 555-9388 Fax No. 053-338-2501

E-mail add: pit_suc@yahoo.com Website: www.pit.edu.ph

A Narrative Report
Presented to the
STUDENT INTERNSHIP PROGRAM and PLACEMENT UNIT
COLLEGE OF ARTS AND SCIENCES
Palompon Institute of Technology
Palompon, Leyte

By

ZENETH C. BACUD

Bachelor of Science in Hospitality Management

March 2024

I
 APPROVAL SHEET

This Narrative Report on the “STUDENT INTERNSHIP PROGRAM AT PIÑA

SUITES prepared and submitted by ZENETH C. BACUD in partial fulfillment of the
requirements for the Degree of BACHELOR OF SCIENCE IN HOSPITALITY
MANAGEMENT has been examined for acceptance and approval.

NARRATIVE REPORT COMMITTEE

NIKKI SHANE M. TUGUNON

SIP Officer

FRANCES LENY V. DELANTAR

Department Chair

Approved by the Committee with a grade of ______________

Accepted and approved in partial fulfillment of the requirements for the degree of
BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT has been
examined for acceptance and approval.

NATHANIEL BYAN S. FIEL, PH.D.

College Dean

March 2024
Date

II
 ACKNOWLEDGEMENT

The trainee would like to extend her deepest gratitude and appreciation to all the

people who, with all they can, helped her in making her internship training a possible one.

First and above all, the trainee would like to give her utmost gratitude to the

Almighty God, for giving her love, strength, and guidance to carry on and move forward

despite all the hardships she encountered. The trainee is blessed and grateful for keeping

her safe and always, for helping her to overcome all of that, not only through her

internship training but throughout her life. By His grace, the trainee able to finish her

internship training without any conflict.

To the trainee's ever-supportive parents, who have always been her motivation and

her source of her strength. She is very thankful for the financial support, love, guidance,

and care for her.

To Ms. Jennifer Jane J. Rojas (Operational Manager) for the hospitable

acknowledgment, benevolence, and thoughtfulness.

The trainee expresses deep gratitude to the Front Office Department,

Housekeeping Department, Laundry and Ironing Department, Maintenance Personnel,

and all the staff of Piña Suites Hotel. She cherishes the opportunity to know such

remarkable individuals and considers them an invaluable part of her internship

experience. Their guidance, teachings, and the wealth of experiences she gained during

her tenure with them have greatly contributed to her personal and professional growth.

III
 The trainee particularly appreciates the profound lessons and knowledge she had

acquired from them. The trainee also extends her thanks to her fellow trainees and

companions during her practicum, enjoying their camaraderie and feeling blessed for the

friendships forged during their time together.

Lastly, to her OJT adviser, Mrs. Nikki Shane Tugunon, for all the effort she put in

despite her busy schedule, for the help of the trainees to have their convenient company

to have their training, for her support and pieces of advice, and for guiding them

throughout their internship training journey.

IV
 TABLE OF CONTENTS

TITLE PAGE

TITLE PAGE ...................….............................................……......I

APPROVAL SHEET .................…..............................................…….......II
ACKNOWLEDGMENT .........….........................................…….........….......III-IV
TABLE OF CONTENTS ................…........................................…..................V
LIST OF FIGURES ................…........................................…..................VII
LIST OF TABLES ....….............................................................….….... VII
LIST OF APPENDICES ................................................................….…......…
VIII

INTRODUCTION …….................................……..........….........….......1-2

Name of Company ………………………………….………..….…........3

History ………........……....................................…….........…4

Company Profile ………………………………………..…..…..………5

Operational System and Procedures..…………………………………..………..9

Duties and Responsibilities of the Staff ……………...………………..………. .14

Organizational Structure ……………............……………….……....……… . 16

Duties and Responsibilities of the Student Intern…...……………..….…...…….17

SUMMARY ……………………………………………..………..19

Student Intern Experience ..........................…................….….......….....19

Working Conditions of the Student Intern ..........................…..........……….....20

V
 Problems Encountered by the Student Intern .....................…............….…...…..21

CONCLUSIONS/RECOMMENDATIONS …………………………………..….….….21

Overall Comments and Suggestions …………………………………………….21

Suggestions Regarding Perceived Problems ……………………………………23

Ways to Improve Student Intern Problems ……………………………………..24

REFERENCES …………………………………..…..……...……25

APPENDICES ………………………..…………….……....……26

VI
 LIST OF FIGURES

FIGURE TITLE PAGE

1 Pina Suites Logo 3

2 Location Map 5
3 Superior Room 6
4 Deluxe Room 7
5 Family Suite 7
6 Sunrise Suite 7
7 Pina Suite 8

8 Pina Suite Organizational Structure 17

LIST OF TABLES

TABLE TITLE PAGE

1 Types of Rooms 7

VII
 LIST OF APPENDICES

APPENDIX TITLE PAGE

1 Plate Documentation 27

2 Certificate of Completion 35

3 Daily Time Record 36

4 Student Intern Evaluation Form 43

5 Parent’s Consent 44
6 Resume 45

VIII
 INTRODUCTION

Student Internship Program is part of a college curriculum that allows students or

trainees to apply what they learned in school to a real-world setting. Designed to provide

students an opportunity to experience and a chance to apply the theories and techniques

they have learned from the school.

Every student must complete an internship program as part of their graduation

requirements. As a result, every student must participate in this program.

One of the finest ways to improve people skills is through on-the-job training. In

addition to learning how to adapt to the personalities and attitudes of others, it provides

student trainees with opportunities to work with seasoned experts. By giving students

hands-on experience in a real business, it also aids in their acquisition of pertinent

knowledge and skills. Additionally, it aids in the student trainee's professional and

competence development. Additionally, it strengthens the student's capacity for discipline

and critical thinking, which includes the capacity to weigh relevant information and make

wise decisions. Moreover, a successful internship program benefits both the company and

the student. In addition to serving as a learning environment for the student trainee to get

more knowledge in their subject of interest, an efficient internship program helps the

business by giving it access to additional manpower at a lower cost of labor than hiring a

full-time employee. As trainees can add manpower to the company, the company can save

money while increasing efficiency and productivity for a reason that some of the interns

are unpaid.

1
 Thus, internships serve as a valuable stepping stone, equipping students with

practical skills, confidence, and a competitive edge in the professional world. That is why

trainees should do their best with their performance as they may turn it into a full-time

job once they successfully graduate.

2
Name of Company

Figure 1. Piña Suites Hotel logo

• Vision

A great hotel is not about five stars, red carpets or network size. We believe that it

is about giving the heart of hospitable service we could offer. We aim to be the first

choice of our guests in quality service and that is how we will make the coming

years the most successful in Piña Suites.

• Mission

Giving our guests a total experience by using our friendly smile, inviting

atmosphere and the most genuine service we could offer. Because we believe that a

great hotel is much more than a good room, bed, breakfast and dinner. It's about the

moment they have been with us, till the moment they check out and tell their

friends about us.

3
Company History

Piña Suites is named after because of the fruit called pineapple. Pineapple

represents the entirety of the fellow Ormocanon. The city is famous for takes pride in

its bountiful harvests of ambrosial pineapples. Pineapple (Piña) is the pride which

gives the city an identity. There's just something in their pineapples that's so distinct,

it will always remind you of their city . The hotel is also the best way to promote City

and want to represent what people of Ormoc are. Ormocanons are "sweet" in nature

like the "Piña" fruit. We want every guest to experience the sweetness of our staffs

during their stay by making them experience genuine comfort, soothing hospitality,

and trust for a quality service. That's why our tagline says "FEEL THE COMFORT"

Piña Suites opened last June 15, 2018. Though we are new to the hotel industry we

are already familiar with the needs and concerns of every guest. For that reason, our

rooms are designed in a modern comfortable minimalist style for guests to find them

comforting, relaxing and convenient with complete complimentary basic amenities

that are based on the highest standard without thinning our guest's wallet. We are

committed to the pursuit of service excellence and value the importance of family and

privacy. We embody loyalty by working collaboratively with our guests and

employees as result, we can connect an emotional bond. Because we believe that a

great hotel is much more than a good room but it is about the moments we have

shared with our guests.

4
 Figure 2. Map Location

Company Profile

Piña Suites is a hospitality business located in Ormoc City, Leyte, Philippines,

offering comfortable and convenient accommodation options for travelers visiting the

area. Situated in a strategic location within the city, Piña Suites provides easy access to

key attractions, business districts, and transportation hubs. The establishment aims to

provide guests with a relaxing and enjoyable stay, whether they are visiting for business

or leisure purposes. Pina Suites may offer a range of accommodation options, including

well-appointed rooms and suites designed to meet the diverse needs of travelers. Guests

can expect to enjoy a variety of amenities and services during their stay at Pina Suites,

such as:

5
Comfortable Accommodation: Spacious and tastefully decorated rooms equipped with

modern amenities to ensure a pleasant stay. Dining Options: On-site dining facilities

offering a selection of local and international cuisine to satisfy guests' culinary

preferences. Business and Event Spaces: Pina Suites may provide facilities for business

meetings, conferences, or social events, equipped with audiovisual equipment and

supported by professional staff. Hospitality Services: Dedicated staff members committed

to delivering excellent customer service and ensuring that guests have a memorable

experience during their stay. Pina Suites may also prioritize factors such as cleanliness,

safety, and sustainability to enhance the overall guest experience. Whether guests are

traveling for work, exploring the city's attractions, or simply seeking a peaceful retreat,

Pina Suites aims to provide a welcoming and comfortable environment for all travelers.

Table 1. Types of Rooms

Rate Description

Superior A single bedroom.

Figure 3. Superior room

6
Deluxe A two room features an electric kettle,
Suite Cable TV, a Marbled floor and two
Single Bed.

Figure 4. Deluxe Room

Family A room that has Balcony, Air

Suite Conditioning and a Marbled Floor.

Figure 5. Family Room

Sunrise A twin room features a balcony, Air

Suite Conditioning and a marbled Floor.

Figure 6. Sunrise Suite

7
 This suite has a balcony with a city
and mountain view, Air conditioning
Piña and soundproofing, maximum of 3
Suite guests of 2 adults maximum and it has
2 single beds.

Figure 7. Piña Suite

Services and Facilities

• Room service

• Daily Housekeeping

• Function Hall

• Wifi Access

8
Operational System and Procedures

Housekeeping

Housekeeping in the hospitality industry encompasses a range of tasks and

responsibilities aimed at maintaining cleanliness, orderliness, and overall hygiene

standards within hotels, resorts, and other accommodation establishments. Housekeeping

plays a vital role in upholding the reputation and standards of a hospitality establishment

by ensuring that guest rooms and public areas are clean, comfortable, and well-

maintained. Their efforts contribute significantly to the overall guest experience and

satisfaction during their stay.

1. Room Cleaning - Housekeeping staff are primarily responsible for cleaning and

tidying guest rooms. This involves making beds, dusting furniture, vacuuming or

sweeping floors, and cleaning bathrooms. They ensure that each room is thoroughly

cleaned and sanitized to meet high standards of cleanliness.

2. Linen and Towel Management - Housekeeping staff handle the collection, laundering,

and replacement of bed linens, towels, and other guest amenities. They ensure that fresh,

clean linens are provided to guests on a regular basis and that used linens are properly

laundered and stored.

3. Restocking Supplies - Housekeeping is responsible for replenishing guest room

amenities such as toiletries, tissues, and drinking glasses. They also ensure that other

essential items like stationery, laundry bags, and hangers are stocked in each room.

9
4. Public Area Cleaning - In addition to guest rooms, housekeeping staff clean and

maintain public areas such as lobbies, hallways, elevators, and lounges. This includes

dusting surfaces, vacuuming carpets, and ensuring that these areas are presentable and

welcoming to guests.

5. Specialized Cleaning Tasks - Housekeeping may be tasked with additional cleaning

duties, such as deep cleaning carpets, upholstery, and draperies on a periodic basis. They

may also be responsible for cleaning and maintaining recreational facilities, fitness

centers, and other shared amenities within the property.

6. Room Inspections - Housekeeping supervisors or managers often conduct regular

inspections of guest rooms to ensure that cleanliness standards are being met. They

identify any issues or maintenance concerns that need to be addressed and coordinate

with other departments to resolve them.

7. Lost and Found Management - Housekeeping may handle lost and found items

discovered within the property, logging and storing items until they can be returned to

their rightful owners or properly disposed of according to established procedures.

8. Training and Compliance - Housekeeping staff receive training on cleaning protocols,

safety procedures, and customer service standards. They must adhere to health and safety

regulations, as well as company policies and procedures, to ensure a safe and hygienic

environment for guests and colleagues alike.

10
Here are the 10 steps to clean a hotel room:

1. Prepare your cleaning material, chemicals and equipment;

2. Knock and enter the room;

3. Put on your gloves;

4. Prepare the room for cleaning;

5. Remove trash and linen and spray the bathroom;

6. Make the bed;

7. Dust and damp wipe;

8. Clean the bathroom;

9. Replenish items; and

10. Clean the floor.

Front Office

The front office is a critical department within hotels and other hospitality

establishments, serving as the primary point of contact for guests and managing various

administrative tasks related to guest services and reservations. The front office is integral

11
to the smooth operation of a hotel, providing essential services and assistance to guests

while managing administrative tasks efficiently and professionally. It serves as the face

of the hotel, leaving a lasting impression on guests and contributing to their overall

satisfaction with their stay.

1. Reception Desk - The reception desk is the central hub of the front office, where

guests check-in and check-out of the hotel. It's staffed by front desk agents who greet

guests, process reservations, handle inquiries, and provide assistance with various guest

needs.

2. Guest Services - Front office staff are responsible for providing a range of guest

services, including arranging transportation, making restaurant reservations, booking

tours or activities, and addressing special requests or concerns.

3. Reservation Management - The front office manages room reservations, including

processing bookings, modifying reservations, and ensuring accurate records of room

availability. This involves utilizing hotel management software systems to track

reservations and room inventory.

4. Telephone and Communication Services - Front office staff handle incoming calls,

inquiries, and requests via telephone and other communication channels. They provide

information to guests, take messages, and facilitate communication between guests and

other hotel departments.

12
5. Cashiering and Payment Processing - Front desk agents handle guest payments,

including processing credit card transactions, accepting cash payments, and managing

billing inquiries. They also reconcile cash drawers and maintain accurate financial

records.

6. Key Management - Front office staff issue room keys or key cards to guests upon

check-in and collect them upon check-out. They also assist with key replacements and

ensure the security of room keys to prevent unauthorized access.

7. Information and Assistance - The front office serves as a resource for guests seeking

information about hotel facilities, local attractions, transportation options, and other

relevant services. Front desk agents provide directions, recommendations, and assistance

as needed to enhance the guest experience.

8. Safety and Security - Front office staff play a role in ensuring the safety and security

of guests and the property. They may monitor security cameras, respond to emergency

situations, and coordinate with security personnel or local authorities as necessary.

Function Hall

A function hall within a suite typically serves as a versatile space for hosting

various events, ranging from corporate meetings and conferences to social gatherings like

weddings and parties. These halls are designed to accommodate different layouts and

setups, offering flexibility to cater to the specific needs of each occasion. With amenities

such as audiovisual equipment, customizable lighting, and catering services, function

13
halls in suites provide a convenient and sophisticated venue option for both business and

social events, ensuring a memorable and seamless experience for guests.

Duties and Responsibilities of Staff

Operational Manager

An operational manager of a suite hotel oversees the day-to-day functioning of

the establishment, ensuring smooth operations across various departments such as

housekeeping, front desk, maintenance, and guest services. They are responsible for

implementing policies and procedures to maintain high standards of service, managing

staff, handling guest inquiries and complaints, and optimizing efficiency to enhance guest

satisfaction and overall profitability.

14
Front Office Receptionist

A front office receptionist in a suite hotel serves as the initial point of contact for

guests, providing a warm welcome and assisting with check-in and check-out procedures.

They handle reservations, answer inquiries, manage guest requests, and ensure a seamless

experience for visitors, contributing to the overall satisfaction and comfort of guests

during their stay.

Room Attendant

A room attendant in a suite hotel is responsible for maintaining cleanliness and

orderliness in guest rooms and suites. They perform tasks such as cleaning, replenishing

amenities, changing linens, and ensuring that each room meets the hotel's standards of

cleanliness and presentation, contributing to the overall comfort and satisfaction of guests

during their stay.

Laundry Attendant

A laundry attendant in a suite hotel is responsible for handling the laundering of

linens, towels, and other hotel textiles. They ensure that all items are cleaned, dried, and

folded or pressed according to the hotel's standards, contributing to the overall

cleanliness and presentation of guest rooms and public areas. Additionally, they may

assist with inventory management and maintenance of laundry equipment to ensure

efficient operations.

15
Maintenance Personnel

A maintenance personnel in a suite hotel is responsible for ensuring that all

physical aspects of the property are in proper working order. They perform routine

maintenance tasks, respond to guest requests for repairs, troubleshoot issues with

equipment and facilities, and may also oversee larger renovation or improvement projects

to ensure the comfort and safety of guests. Additionally, they play a crucial role in

upholding the hotel's standards of quality and cleanliness.

16
Organizational Structure

Carlson G. Chu
Owner

Jennifer Jane J. Rojas

Operational Manager

Front Office Laundry/Ironing

Housekeeping Maintenance
Department Department
Department Personnel
Owner

Anna Jane Maquisa Ariel Quinto

Samantha
Fiona Avila Room Attendant Maintenance Personnel

Receptionist
Evara AMARGO
Mabel Apas
Maintenance Personnel
Laundry Attendant
Khey Oling
Receptionist Arner Rescuera
Maintenance Personnel

Figure 8. Pina Suite Organizational Structure

17
Duties and Responsibilities of the Student Intern

Trainee Responsibilities:

 Seeking feedback and incorporating it into personal development

 Demonstrating a willingness to learn and grow professionally

 Being punctual and meeting deadlines consistently

 Representing the suite positively in all interactions

 Taking initiative and being proactive in seeking learning opportunities

 Demonstrating professionalism and reliability in all tasks

 Communicating effectively with supervisors and team members

 Adapting to new tasks and challenges with enthusiasm

 Maintaining confidentiality and respecting sensitive information

 Providing administrative support as needed

18
 SUMMARY

Student Intern Experience

As the sun rises, I prepare for another day at my internship in the bustling suite of

a prestigious company. Each morning brings new opportunities to learn and grow in this

dynamic environment. On September 6 2023 my first day as an intern started. The hotel

operational manager Ms. Jennifer Jane J. Rojas Showed me around the suite where I will

be working. And began my first shift in the front desk where I was told to operate on

online and walk in appointments.

On the 3rd week of the September the intern was able to adjust and socialize with

the staff around the hotel. And a week later the intern was moved to another department

which was the house keeping department and showed around by Ms. Ana Jane Maquisa.

On October 5 2023 shift of the trainee she was taught on cleaning the hotel rooms.

Cleaning the guest rooms involves making beds, dusting furniture, mopping floors, and

cleaning surfaces such as countertops and mirrors. The intern also replenished the

amenities such as toiletries, towels, and linens. The intern also cleaned the bathroom

scrubbing toilets, sinks, and showers. The intern also inspected guest rooms for

maintenance issues or damages and report them to maintenance or management ensuring

also all supplies are adequately stocked in each room. The intern collects also used linens

such as towels bed sheets, towels, and lines for transport them to the laundry facility for

washing and drying. The intern as well cleaned and maintained common areas such as

19
hallways, lobbies, elevators, and stairwells. This includes dusting, vacuuming, and

keeping these areas free of debris.

November 10 2023 the intern was assigned in the laundry/ironing department, the

primary responsibility is to ensure that all linens, towels, and other fabrics used within

the suite are clean, well-maintained, and presented to guests in impeccable condition.

This involves several key tasks, including sorting, washing, drying, folding, and ironing

linens to maintain a high standard of cleanliness and presentation. The intern carefully

inspect each item for stains or damages, pre-treat stains as necessary, and select

appropriate cleaning agents and washing cycles to effectively remove dirt and grime. The

intern monitored the washing and drying processes to ensure that fabrics are treated with

care and laundered to the highest standards of hygiene. Once cleaned, linens are neatly

folded, pressed, and stored in an organized manner to facilitate efficient distribution to

guest rooms.

December 19 2023 an evening a party was held in the function hall in the suite.

The intern worked overtime for preparations and from morning till 1 am in the morning

and experienced a lot of pressure and stress fatigue where she did not expect an event to

be right away conducted.

The intern rotated in these three departments of Front office Department,

Housekeeping Department and Laundry/Ironing Department. The Intern was flexible to

her management where she was needed she was able to provide manpower.

20
Working Conditions of the Student Intern

During the trainee’s internship training in Piña Suites, there were some working

conditions that entails much persistence such as to work for about 8 hours a day and

overtime if the occasion calls for it. The establishment strictly impose that the trainee

should surrender her phone at the front desk. She was also required to go to work with

proper grooming and should wear the yellow polo shirt uniform that was provided by the

suite or a white polo shirt paired with a black pants.

Problems Encountered by the Intern

The trainee's internship provided her with valuable experiences, yet it was not

without its challenges. The Intern had difficulties during her first days on every

department because everything was new to her. The intern had to deal with her mistakes

that is needed to cope up anxious or embarrassed due to the fear of consequences for the

errors made and also hesitant to take risk or try new things. The intern encountered

difficulty in the front office on how to operate computer related billings, laundry machine

operation, facing foreign nationals assisting them while communicating was a big wall

for the intern to overcome socially.

21
 CONCLUSIONS/RECOMMENDATIONS

Overall Comments and Suggestions

The trainee’s experience with the internship training was like riding a roller

coaster, with its ups and downs. Still, it turned out to be a worthwhile experience with

lots of room for improvement and learning. During this time, she faced new obstacles,

gained new perspectives, and refined a number of abilities that she had not yet explored

in her academic endeavors. Her perseverance and commitment over this period were

crucial in optimizing the advantages of the internship. Beyond what textbooks could

teach, working with different teams and handling real-world challenges offered priceless

lessons. All things considered, this internship increased her knowledge and gave her the

practical skills she will need for her future career endeavors.

Throughout her internship journey, he embraced the idea that making errors is not

only acceptable but also essential for development and progress throughout her training.

Recognizing that every setback offers a chance to grow, she pushed herself and her co-

trainees to approach problems with a resilient and adaptive mindset. Her guiding

principle shifted to curiosity, which allowed him to ask perceptive questions and ask

insightful ideas without worrying about being judged. She encouraged other trainees to

be proactive, take advantage of opportunities for practical learning, and aggressively seek

out feedback from mentors and coworkers, realizing the importance of proactive

involvement.

22
 Moreover, she emphasized how important it is to follow corporate policies and

procedures as a way to show respect for the firm and its principles. She promoted

adherence to the rules as a way to maintain professionalism and integrity as she

understood that they offer structure and direction.

All things considered, her training philosophy covered a comprehensive approach

to both professional and personal growth, stressing the importance of ethical behavior,

good communication, and ongoing learning as prerequisites for success in the workplace.

23
Suggestions Regarding of Perceived Problems

To address perceived difficulties in a hotel suite, student trainees can provide

valuable suggestions based on their individual perspectives and experiences. To begin,

trainees can advocate developing regular feedback systems to obtain information from

both personnel and guests. This could include distributing anonymous surveys or

feedback forms to gather feedback on service quality, cleanliness, amenities, and general

client happiness. By actively soliciting input, the suite may discover areas for

improvement and make educated decisions that improve the guest experience.

The Trainee might propose creating a mentorship program within the suite to help

new employees and interns. Pairing trainees with experienced staff members who can

offer direction, support, and encouragement can help them learn more quickly and

integrate into the suite's culture. Mentorship programs also promote a sense of

camaraderie and teamwork among employees, which leads to higher morale and

productivity.

The trainee may recommend implementing continuous training and development

opportunities to improve staff skills and capabilities. This could include putting on

workshops, seminars, or online courses on topics like customer service, communication

skills, dispute resolution, and hospitality industry trends. Investing in employee training

not only enhances service quality, but also shows a dedication to employee growth and

professional development. By embracing these suggestions, the hotel suite can solve

24
perceived issues and foster a more positive and successful work atmosphere for all

employees and guests.

Ways to Improve the Student Internship Program

Many approaches can be taken to improve the student internship program in a

hotel room, resulting in a more enriching and beneficial experience for participants. For

starters, interns must be given clear objectives and expectations. Interns can better grasp

what is expected of them and how their contributions fit into the suite's objectives by

identifying explicit learning goals, tasks, and responsibilities. This clarity allows them to

maximize their learning experience and obtain relevant skills and information during

their internship.

Providing thorough training and mentorship possibilities can considerably

enhance the internship program. Offering structured training sessions on suite operations,

customer service regulations, and hospitality industry standards provides interns with the

knowledge they need to succeed in their employment. Furthermore, assigning each intern

to a designated mentor within the suite ensures individualized advice and assistance

during their internship experience. Mentors can provide helpful comments, share insights

from their own experiences, and assist interns in navigating any problems that may arise.

Developing a culture of inclusivity and collaboration within the suite is critical to

ensuring a pleasant internship experience. Encouraging interns to engage in team

meetings, brainstorming sessions, and joint projects not only gives them a sense of

belonging, but also allows them to make important contributions to the suite's efforts.
25
Furthermore, providing social events or networking opportunities for interns to mingle

with suite staff and industry professionals helps them make key connections and broaden

their professional network. By employing these ideas, the student internship program in

the hotel suite may be made more entertaining, instructive, and gratifying for all

involved.

REFERENCES

 https://www.expedia.com.ph/Ormoc-Hotels-Pina-
Suites.h40137647.Hotel-Informatio
 https://www.booking.com/searchresults.en-gb.html?
aid=311984&label=pina-suites-
cP29mP4y6q8G5Zmvnzs1jAS393127742809%3Apl%3Ata
%3Ap1%3Ap2%3Aac%3Aap%3Aneg%3Afi%3Atikwd-
467966258781%3Alp20833%3Ali%3Adec%3Adm%3Appccp
%3DUmFuZG9tSVYkc2RlIyh9YbSsBl3MCvHsD8UKUHIRFxY&gc
lid=CjwKCAjwnv-vBhBdEiwABCYQA6EXrnBhBnw3uiAe-
f3rQSXFFCKAQJLpHJpreAkFKJ_1lkJtlAyeghoCuc8QAvD_BwE&hi
ghlighted_hotels=3869129&redirected=1&city=-
2442591&hlrd=no_dates&source=hotel&expand_sb=1&keep_landing
=1&sid=fa9d8dd5797d79c634bfd4b3f7f5b962
 https://www.facebook.com/pinasuite/
 https://www.traveloka.com/en-ph/hotel/philippines/pia-suites-
9000000568772
 https://www.tripadvisor.com.ph/Hotel_Review-g811250-d14923694-
Reviews-Pina_Suites-
Ormoc_Leyte_Province_Leyte_Island_Visayas.html

26
 APPENDICES

Appendix 1. Plate Documentation

Plate 1. The trainee changing the linens and doing bed-making in a single-sized bed.

Plate 2. The trainee with Ms. Mabel Apas, LaundryAttendant, Ironing linens in the
laundry and Ironing Room.

27
28
Plate 3. The trainee polishing the elevator walls removing dusts.

29
Plate 4. The trainee polishing the stand rack

30
Plate 5. The trainee mopping the floor outside the function hall

31
Plate 6. The trainee sweeping the floor of the rooms hallways.

32
Plate 7. The trainee was wiping the mirror in the deluxe suite comfort Room.

33
Plate 8. The trainee mopping the floor outside the elevator hallway.

34
Appendix 2. Certificate of Completion

35
Appendix 3. Daily Time Record

36
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Appendix 4. Student Intern Evaluation Form

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Appendix 5. Parent’s Consent

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Appendix 6. Resume

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STUDENT INTERNSHIP PROGRAM AT PINA SUITES
ORMOC CITY, PHILIPPINES

PALOMPON INSTITUTE OF TECHNOLOGY

COLLEGE OF ARTS AND SCIENCES
BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT
PALOMPON, LEYTE

ZENETH C. BACUD

AY: 2022-2023

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