Unit 1
1. Important Life Skills
Some important life skills include:
Problem-Solving: The ability to analyze a situation, identify solutions, and
make decisions is vital in handling life’s challenges.
Time Management: Managing time effectively helps in balancing various
responsibilities, setting priorities, and avoiding procrastination.
2. Job I Would Like to Do in the Future
If I were to choose a job in the future, I would be becoming a data scientist.
This role is related to analyzing large datasets to provide predictions and
valuable insights that help businesses.
3. Dos and Don’ts for Building Rapport
Here are some dos and don’ts:
Dos:
Be Genuine
Show Empathy
Maintain Eye Contact
Don’ts:
Don’t Interrupt
Don’t Be Distracted
Examples of Verbal and Non-Verbal Techniques:
Verbal Techniques:
Use open-ended questions: "What inspired you to choose this career?"
Praise genuinely: "You did an excellent job on that project!"
Non-Verbal Techniques:
Facial expressions: Smile to express friendliness.
Posture: Keep an open and relaxed posture.
Unit 2
1. Traditional Japan vs. Modern Japan
Traditional Japan:
Economy: Before the 19th century, Japan had a largely agrarian economy
with minimal international trade, relying on internal resources.
Modern Japan:
Technological Advancements: Modern Japan is known for its technological
innovation. The country is a global leader in robotics, electronics, automobile
manufacturing, and information technology.
2. Important Industries in Vietnam & Declining Sectors
Important Industries:
Tourism: Vietnam's tourism sector has seen significant growth, attracting
visitors due to its rich culture, history, and natural beauty. Major tourist
destinations include Ha Long Bay, Hue, Nha Trang
Declining sectors:
Mining: Vietnam's mining sector, particularly coal and other natural
resources, has been facing decline due to lower global prices and resource
depletion.
3. I interrupt by using polite phrases
Here are some examples:
Excuse me for interrupting
Can I just say something here?
Sorry, I just have one more thing to say
Unit 4
1. Why do multinationals need to adapt their products?
Different countries have different cultural preferences, tastes, income levels,
and purchasing power, so companies need to adapt their products to suit each
country's specific needs.
Examples of companies adapting products:
Coca-Cola has introduced Coca-Cola Peach in Japan, to appeal to local taste
preferences.
2. Do you think "go with the flow" is useful when meeting new people?
I think '' go with the flow'' is very useful when meeting new people. Because
people are different, and the ability to adapt in a conversation can help you
build a good relationship with the other person. It allows for a more relaxed
and natural interaction
Unit 5
1. Innovative Ideas/Products/Services:
Apple’s iPhone: The iPhone changed the mobile phone industry by combining
a phone, computer, music player, and camera into one device with a user-
friendly touchscreen interface.
Airbnb: This online platform has revolutionized the travel and hospitality
industry by allowing individuals to rent out their homes or rooms to travelers.
2. When reporting results in a meeting, would you provide full details or an
overview? Why?
I would provide an overview because an overview gives the audience a high-
level understanding of the key results, allowing them to grasp the important
information quickly. Presenting an overview helps maintain the attention of
the audience.
Unit 7
1. Good customer service is characterized by prompt, polite, and helpful
interactions that meet the needs of customers.
2. When traveling by air, the services I would appreciate include a smooth
check-in process, friendly and attentive staff, comfortable seating, and a clean
cabin.
3. I was dissatisfied with the delayed delivery of my shirt recently. Because of
this delay, I didn't have an shirt I was happy with to attend an important
event.
4. It may not always be true. Because customers can sometimes be mistaken or
unreasonable
5.
Pros of 'No-frills' airlines: Low ticket prices, fast service, flexibility, no extra
fees for unnecessary services, cost-effective for short flights.
Cons of 'No-frills' airlines: Lack of amenities, additional fees, limited
customer service.
I choose 'no-frills' airlines because low ticket cost. Low ticket prices can help
me save money for other expenses.
Unit 8
1. What methods of communication do you use? In your opinion, which is
the most effective way of communication?
2. How has the way of communication changed?
3. What are pros and cons of social media?
4. Do you consider yourself as a master of technology or its servant? Why?
5. Which type of negotiation do you prefer, win-win or win-lose?
Methods of Communication & Most Effective Way:
I use verbal communication, sending emails, and messages. I think the most
effective communication method is messaging because it is convenient and
fast.
Changes in Communication:
In the past, people communicated with each other through spoken words.
However, with the development of social media, communication has become
faster and more global through emails, messages, and so on.
Pros and Cons of Social Media:
Pros: Convenient, quicks, information sharing, entertainment, global reach
Cons: Addiction, mental health impact, misinformation, privacy concerns
Master of Technology or Its Servant?
I consider myself a master of technology. Because I know how to leverage
technology to solve problems, improve learning efficiency, and daily
entertainment
Preferred Negotiation Type: Win-Win or Win-Lose?
I prefer win-win negotiations. Because both parties seek mutually beneficial
solutions, which builds trust and long-term relationships. Win-win
negotiations often lead to more sustainable agreements.
