Skyrise

Prequalification
TM

Burj Khalifa, Dubai

Leading the World
1. Who We Are
Moving 2 billion $12.9 BILLION
2018 revenue

people every day

> 2 MILLION
units under service

We’re the world’s

leading provider of 68,000 33,000
elevators, escalators employees service mechanics
and moving walkways.
CELEBRATING 166 YEARS
of industry leading innovation

Serving customers
in more than
200 COUNTRIES
AND TERRITORIES

2
We give
people freedom to
connect and thrive
in a taller, faster,
smarter world

3
 Our innovations
continue to define the
industry we created

1852 1900 1903 1931 1950 1979 1988 1999 2000 2005 2018

Safety First Gearless Double- Automatic First Computer- REM® SkyBuild™ Gen2® Elevator Compass® Otis
Elevator Commercial Traction Deck Electronic Controlled Remote Self-Climbing With Flat-Belt Destination ONE ™
Escalator Machine Elevator Elevator Elevator System Elevator Construction Technology Management Digital
(Operator-less) Monitoring Elevator System Service
Platform

4
We’re
focused on
the future

45% increase in R&D spending

since 2014

“We’re investing in areas like data analytics,

machine learning and cloud computing
to meet the needs of our passengers and
customers in the digital age.”
– Judy Marks, Otis President and CEO

5
We’re re-inventing
the way you move

CompassPlus® eCall® app

Intelligent dispatching Lets passengers summon
cuts travel time 50% elevators remotely
during peak periods

OptiSense® eView™ display

Traffic monitoring Keeps passengers
reduces wait times as entertained &
much as 30% informed

6
We keep your
world moving
Otis Signature Service® combines the
latest digital technologies with the
expertise of 33,000 Otis mechanics
in the field.

The Otis ONE™ IoT platform delivers

remote monitoring and predictive
maintenance.

7
Our customers
For 166 years, we’ve been
helping our customers realize
their vision.

Developers Government entities

Architects Building owners
General contractors Facility managers

8
We’re
entrusted with
the world’s most
complex projects

9
Three
Absolutes

“We hold ourselves to the

highest standards of safety,
ethics and quality. These are
core values that guide us.”
– Nora LaFreniere, Vice President and General Counsel

10
We rigorously
test every product
for maximum
quality, safety
and reliability

11
We’re committed to developing the
sustainable solutions the world needs

SkyMotion® machines Gen2 Switch™ elevator CompassPlus® system Gen2® machine

Reduce energy loss up to Operates on batteries, using Destination management With ReGen ® drive, capable
50%, making them among less power than most system conserves energy of reducing energy use by up
the most energy-efficient household appliances. By placing some elevators to 75% compared to
on the planet. For our Batteries are recharged in standby mode when conventional systems without
SkyRise high-rise elevators. from a common wall outlet. traffic is light. regenerative technology. For
our Gen2 family of elevators.

12
Our new
generation of
elevators and
escalators: smart,
stylish, reliable

13
Otis Gen2®
elevator
45 – 150 m
Maximum rise

The Gen2 family of elevators is tailored to

fit your needs – with options for residential,
commercial, hospitality, medical and 0.5 – 3 m/s
industrial buildings. Flat-belt technology Speed
delivers energy-efficient operation and
a smooth, quiet ride.
40
Maximum Stops

180 kg – 5000 kg
Duty load

14
SkyRise®
elevator
Our most advanced high-rise system. 300, 600 m
Innovative technologies deliver a quiet, Maximum rise

comfortable ride and reliable performance.

Stylish, custom-designed interiors to delight
passengers and complement the 1 – 12 m/s
character of any building. Speed

2250 kg, 4000 kg,

4500 kg
Duty load

15
Skybuild™
construction
elevator
300m
Maximum rise

The SkyBuild self-climbing elevator grows

with your building, giving crews access to
the highest completed floor. Once
3.5 m/s
Speed
construction is complete, it goes straight
into service as a SkyRise® elevator.
1600kg
Maximum Standard Duty

16
Arise™
elevator
125 m
Maximum rise

A reliable, cost-effective elevator

that’s also stylish and versatile. Ideal
for commercial or residential use, 2.5 m/s
the Arise elevator is engineered to Speed
deliver an exceptional passenger
experience for years to come.
36
Maximum Stops

800 kg, 1000 kg

1050 kg
Duty load

17
Link™ 8m
Maximum rise
escalator
600 mm, 800 mm,
1000 mm
Step width
Reliable, safe and stylish, our Link™
escalator is engineered for easy
maintenance and maximum 30º, 35º
uptime. Customized to Inclination
complement any environment.

930 mm, 1000 mm,

1100 mm
Balustrade height

Inside roller
Step chain

Indoor, semi-outdoor,
outdoor
Applications
18
#WeAreOtis

We celebrate We believe We are We are better We strive to

imagination. in us. many voices. together. be the best.

We encourage new We empower and The greatest ideas We align as one team We set big goals, rise
thinking and smart inspire each other come from diverse and collaborate to to achieve them, and
risk-taking that lead through support, teams of thinkers with best serve our win as a team.
to innovation. autonomy and trust. different points customers.
of view.

19
 Otis Elevator Company Ten Farm Springs Farmington, Connecticut 06032 (860) 676-5400 www.otis.com

OVERVIEW Engineering and Test Centers

Who We Are • United Technologies Research Center in

East Hartford, Conn., the research and
• World’s largest company in the manufacture, development branch of United Technologies
installation and service of elevators, Corporation
escalators and moving walkways
• Otis engineering facilities in the United
• Wholly owned subsidiary of United States, Austria, Brazil, China, Czech
Technologies Corporation Republic, France, Germany, India, Italy,
Japan, Korea and Spain
Market Position
• Company’s two tallest elevator test towers
• More than 135,000 new elevators and located in Shibayama, Japan (505 feet/154
escalators sold annually meters above ground; 89 feet/27 meters
below ground) and Bristol, Conn., United
States (384 feet/117 meters above ground)
SIZE AND SCOPE
How We Are Organized
Employment
• Americas (NSAA): e.g., United States,
• Approximately 63,000, with 54,000 outside Canada, Central America, Mexico,
the United States South America

Revenues • North and East Europe (NEEA): e.g., France,

Azerbaijan, Benelux (Belgium, Netherlands,
• US $11.8 billion in 2007, of which 81 percent Luxembourg), Kazakhstan, Nordic region
was generated outside the United States (Baltic States of Estonia, Latvia,
Lithuania; Denmark, Finland, Norway,
Installed Base Sweden), Russia, Switzerland, Ukraine

• Approximately 2.1 million Otis elevators and • North Asia Pacific (NAPA): e.g., China,
escalators in operation worldwide Japan, South Korea, Vietnam

Service Base • South Asia Pacific (SAPA): e.g., Hong Kong,

Australia, India, Indonesia, Kuwait, Malaysia,
• 1.6 million elevators and escalators Macau, New Zealand, Papua - New Guinea,
serviced by Otis worldwide the Philippines, Singapore, Taiwan, Thailand,
United Arab Emirates

GLOBAL PRESENCE • South Europe and Middle East (SEMA): e.g.,

Spain, Cyprus, Egypt, Greece, Italy, Portugal,
Countries Saudi Arabia, South Africa, Turkey, Morocco

• Products offered in more than 200 countries • United Kingdom and Central Europe (UCEA):
and territories e.g., United Kingdom, Austria, Croatia, Czech
Republic, Germany, Hungary, Ireland,
Manufacturing Poland, Romania, Slovakia, Slovenia

• Major manufacturing facilities in the

Americas, Europe and Asia

FACT SHEET
OTIS

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WELL-KNOWN INSTALLATIONS PRODUCTS

Asia Pacific Elevators

• Hong Kong and Shanghai Bank, Hong Kong • Gen2® machine-roomless elevator for a
(elevators, escalators) range of applications, including small-scale
• Hong Kong Convention & Exhibition Centre commercial and residential, and low-, mid-
(escalators) and high-rise buildings
• Ocean Park, Hong Kong (outdoor escalator) • Gearless elevators for high-rise buildings,
geared and gearless elevators for mid-rise
• Oriental Pearl TV Tower, Shanghai, China buildings (up to 20 stories)
(elevators, escalators)
• Skyway™ gearless elevator system that
• Petronas Twin Towers in Kuala Lumpur City incorporates high speed, large load carrying
Centre, Kuala Lumpur, Malaysia capacity and the Double-Deck and Super
(elevators, escalators) Double-Deck high-speed models
• Raffles City complex, Singapore (elevators, • Heavy-duty freight and service elevators
escalators)
• Home elevators
• Roppongi Hills complex, Tokyo (elevators)
• Singapore MRT (elevators, escalators) Modernization
• Shenzhen Metro line, China (elevators, • Extensive product line to improve perfor-
escalators) mance, aesthetics and reliability of elevator
• Sydney Opera House, Australia (escalators) systems through elevator cab refurbishment
• Two International Finance Center, and installation of modern control systems for
Hong Kong (elevators) geared and gearless elevators
• Incheon Airport, Korea (elevators, escalators, • Elevonic® 411M control system designed for
moving walkways) mid- and high-rise elevator upgrades
• ASEM Tower, Korea (elevators, escalators) • Ultra™ roller guides for a cost-effective
improvement in ride quality
Europe
Elevator Management Systems
• Athens Metro (elevators, escalators)
• Web-based EMS Panorama™ elevator
• Eiffel Tower, Paris (elevators) management system enables building
• London Underground (escalators) personnel to monitor, control and report on
• Sony Center in Potsdamer Platz, Berlin elevators, escalators and moving walkways
(elevators, escalators) • REM® monitoring system continuously
• Vatican (elevators, escalators) monitors elevator performance enabling
faster detection and precise diagnosis for
optimal performance
Americas
• 7 World Trade Center, New York (elevators) Elevator Dispatching
• Four Times Square, New York (elevators) • Compass™ destination entry provides
• Chrysler Building, New York (elevators) passengers personalized elevator service
• CN Tower, Toronto (glass-enclosed while improving system performance
observation elevators)
• Luxor Hotel, Las Vegas (inclined elevators in Escalators and Moving Walkways
a pyramid-shaped hotel) • Escalators and Trav-O-Lator® moving walk-
• John Hancock Center, Chicago (elevators) ways for public and commercial applications
• Stock Exchange Building, Mexico City
(elevators, escalators) Regen™ Drives
• Christ the Redeemer, Rio de Janeiro, Brazil • ReGen drives reduce elevator energy
(elevators, escalators) usage by up to 75 percent compared to
non-regenerative drives

FACT SHEET
OTIS

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UNITED TECHNOLOGIES CORP. OTIS ELEVATOR COMPANY MILESTONES

• $54.8 billion in revenues in 2007, 1853 Elisha Graves Otis founds the company
225,600 employees in Yonkers, New York, after he invents a
safety mechanism for a lifting platform.
Major operating units:
1884 Establish sales offices in London and
• Otis Elevator Company — design, manufac- Paris.
ture, installation, service and upgrade of
elevators, escalators and moving walkways 1888 Win contract to install elevators in Eiffel
for low-, mid- and high-rise commercial and Tower.
residential buildings, multipurpose malls and
urban transportation systems 1893 Install elevators in Russia.

Revenues: 22% (of UTC) 1896 Install elevators in Japan.

Operating Profits: 30% (of UTC)
1900 Introduce escalator at the World’s Fair in
Paris.
• Carrier — manufacture and sale of heating,
ventilating, refrigerating, air conditioning and
HVAC systems and products 1902 Equip the 20-story Flatiron Building, an
early skyscraper in New York City, with
Revenues: 27% elevators.
Operating Profits: 19%
1907 Install elevators in China.
• Pratt & Whitney — design, manufacture and
support of aircraft engines, gas turbines and 1910 Establish first European manufacturing
space propulsion systems plant in France.

Revenues: 22% 1912 Install elevators in 60-story Woolworth

Operating Profits: 27% Building in New York City.

• Hamilton Sundstrand — global supplier of 1925 Install first control system with a
technologically advanced aerospace and “memory” at St. Luke’s Hospital in
industrial products Chicago, permitting automatic operation
without an operator.
Revenues: 10%
Operating Profits: 13% 1931 Install elevators in the Empire State
Building in New York City.
• Sikorsky — design and manufacture of
advanced helicopters for commercial, 1948 Introduce automatic electronic elevator
industrial and military uses system.

Revenues: 9% 1960 Install high-rise observation elevator at

Operating Profits: 5% Fairmont Tower Hotel in San Francisco.

• UTC Fire & Security — security and fire 1967 Install 255 elevators and 71 escalators in
protection services the World Trade Center in New York City.

Revenues: 10% 1968 Install a Double-Deck elevator system at

Operating Profits: 6% the Time-Life Building in Chicago.

• UTC Power — fuel cell systems for on-site, 1976 Become a wholly owned subsidiary of
transportation, space and defense United Technologies Corporation.
applications
1979 Introduce Elevonic® 101, a completely
(UTC Power does not report financial micro-processor-based elevator control
information as a separate segment) system.

FACT SHEET
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 Otis Elevator Company Ten Farm Springs Farmington, Connecticut 06032 (860) 676-5400 www.otis.com

1981 Introduce Elevonic® 401, the first “human- 1992 Sign joint-venture agreements in China
engineered” control system with synthe- (Guangzhou and Beijing), Poland,
sized speech, information display and Ukraine and Russia.
security systems.
1992 Introduce and sell “fuzzy-logic” self-
1983 Introduce OTISLINE®, a computerized, adaptive dispatcher modules in gearless
24-hour-a-day dispatching service for elevator systems in Japan.
mechanics in North America.
1992 Install shuttle system at Narita Airport
1984 Equip the world’s tallest hotel, the near Tokyo, Japan.
73-story Westin Stamford at Raffles City,
Singapore, with 79 elevators and 20 1992 Open Quality Assurance Center in Bristol,
escalators. Conn.

1984 Form first manufacturing joint venture in 1993 Release Otis 2000 elevator line in
China at Tianjin. Europe, which incorpoates a standard
family of electronic controls, variable-
1985 Introduce OTISLINE® in France. frequency drives and innovative cab and
fixture designs.
1985 Install Otis shuttle people-mover system
using proprietary advanced-technology 1993 Win $50-plus million contract, the largest
Hovair® suspension to connect Harbour new equipment award in industry history,
Island and downtown Tampa, Fla. for Petronas Twin Towers in Kuala
Lumpur, Malaysia.
1987 Dedicate 28-story test tower and
engineering center in Bristol, Conn. 1994 Otis Chairman George David elected
Chief Executive Officer of United Tech-
1988 Introduce Remote Elevator Monitoring nologies Corporation.
(REM®), a diagnostic system for checking
elevator performance from distant 1994 Return to Vietnam, signing joint-venture
locations in North America. agreements with LILAMA in Hanoi and
Ho Chi Minh City’s Construction and
1989 Introduce innovative linear induction Elevator Company.
motor elevator in Japan.
1994 Install shuttle system for Delta Air Lines
1989 Introduce first machine-roomless elevator in Cincinnati, Ohio.
in Japan.
1994 Introduce Otis 506 NCE escalator with a
1989 Introduce Elevonic® 411 and Elevonic® flexible modular design that can be
311, the most advanced elevator systems assembled to individual specification.
in the world, to the international market.
1995 Introduce REM III® monitoring system, the
®
1990 Introduce Elevonic 411M elevators and latest and most advanced of Otis’ remote
Elevonic® 311M elevators for worldwide elevator monitoring services, in eight
modernization market. more countries for a total of 18 countries.

1990 Sign joint-venture agreement outside 1995 New factory in Guangzhou, China, begins
Moscow in Russia. production.

1991 Sign joint-venture agreement in 1995 Win $29 million contract with Housing
St. Petersburg, Russia. Development Board of Singapore.

1991 Acquire majority interest in Hankook 1995 Win industry-record $77 million contract
Engineering, Seoul, Korea. to supply escalators to the Metropolitan
Rapid Transit System in Taipei, Taiwan.

FACT SHEET
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 Otis Elevator Company Ten Farm Springs Farmington, Connecticut 06032 (860) 676-5400 www.otis.com

1995 Acquire Boral Building Technologies of 1998 Form Hangzhou Xizi Otis Elevator
Australia. Company in China’s Zhejiang Province.
This is Otis’ fifth joint venture company in
1995 Acquire The Express Lift Co. from Gen- China.
eral Electric Co. of Great Britain. Express,
which was Britain’s largest independent 1998 Form Otis China Limited, a holding
elevator company, later merges with company to manage five joint ventures in
Evans Lifts to form Express-Evans Lifts. China.

1996 Win $16.5 million contract in Shanghai, 1998 Acquire majority ownership of South
China, largest ever there, to supply African company, which becomes a
120 heavy-duty escalators for the wholly owned subsidiary of Otis.
Metro Line 2 project.
1998 Acquire minority shares of European
1996 Win a $16 million contract to supply Operations from Mannesmann Demag,
94 escalators and elevators to the a subsidiary of Germany’s Mannesmann
Gateway II project in Hong Kong. A.G.

1996 Form joint venture with Pomagalski, S.A. 1998 Win $8.1 million contract to supply and
of France to engineer, manufacture, sell install an automated people mover
and install roped automated people- system at the Minneapolis-St. Paul
mover systems and inclined elevators. International Airport.

1997 Win a $49 million contract to supply and 1998 Win $68 million contract to supply and
install 270 elevators and escalators on install an advanced people mover system
two sections of the Mass Rapid Transit at new Northwest Airlines terminal in
lines in Singapore. Detroit.

1997 Win a pair of contracts totaling $20 1998 Introduce Skyway™, the world’s fastest
million to supply and install 91 elevators AC gearless elevator system with the
and escalators in Las Vegas. largest load capacity and the world’s first
flexible Double-Deck elevator.
1997 Win a $15 million contract to supply and
install 45 energy-efficient elevators and 1998 Win $13 million contract to supply
escalators at the Durst Organization’s 24 elevators (14 are Otis Skyway™) and
Conde Nast Building in Times Square in 25 escalators for the Raffles Square
New York City. project in Shanghai, China.

1997 Win a $12 million contract to supply and 1999 Invest $26 million to buy out minority
install 37 elevators and escalators for an partners and take majority ownership
office building/hotel project in Sydney, stake in Otis India.
Australia.
1999 Launch e-business strategy with revised
1997 Win a $10 million contract to supply and Web site (www.otis.com) and new
install 35 elevators and escalators for e-business products: e*Direct (on-line
Arlandabanan, a new railway project to elevator specifying and ordering) and
link Stockholm, Sweden and Arlanda e*Service (on-line service customer Web
Airport. This is the largest contract in site).
Swedish elevator industry history.
2000 Introduce an OTISLINE® dispatching
1997 Win a $10 million contract to supply and center in China.
install 74 elevators and escalators at the
Grand Gateway complex in Shanghai, 2000 Win $25 million automated people mover
China. contracts for Huntsville (Alabama)
Hospital and a second system at
Minneapolis-St. Paul International Airport.

FACT SHEET
OTIS

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 Otis Elevator Company Ten Farm Springs Farmington, Connecticut 06032 (860) 676-5400 www.otis.com

2000 Announce the Gen2® elevator system, 2002 Install two elevated Express Trams, the
the first elevator system to use flat belt centerpiece of a $68 million vertical and
technology in place of steel cables to lift horizontal transportation system in
the elevator car. The Gen2 elevator Northwest Airlines’ new Edward H.
system requires no separate machine McNamara Terminal at Detroit
room and uses an energy-efficient Metropolitan Airport.
gearless machine.
2002 Win contract to supply elevators and
2000 Sign $14-$16 million agreement to escalators for the Transit Center, a new
provide up to 220 moving walkways and public transportation facility to meet the
at least 50 elevators and escalators to demands of the 2008 Olympic Summer
global retailing giant Carrefour. Games in Beijing.

2000 Invest more than $500 million to form 2002 Form new joint venture, Jiangnan
LG-Otis Elevator Company, a new joint- Express Elevator Company, with Suzhou
venture company with LG Electronics in Jiangnan Elevator (Group) Co. Ltd. in
Korea. China’s Jiangsu Province.

2001 Announce the signing of contracts 2002 Form new joint venture, Xian Express
totaling more than $100 million for new Elevator Company, with Xian Elevator
equipment and maintenance for six of the Factory in China’s Xian City expanding
largest high-rise construction projects in into western China.
the New York metropolitan area.
2003 Win contracts totaling $31 million to
2001 Win contract to install three Gen2® supply and install elevators, escalators
elevators and four S-NPE 1030 model and platform screen doors for subway
escalators to provide the first vertical line in Shenzhen in southern China.
transportation system to the Christ the
Redeemer monument on Corcovado 2003 Announce acquisition of Amtech Elevator
Mountain overlooking Rio de Janeiro, Services from San Francisco-based ABM
Brazil. Industries.

2001 Increase, from 30 percent to 80 percent, 2003 Win contract to install 32 elevators in
company’s interest in Hangzhou Xizi 7 World Trade Center, first building to be
Otis Elevator Company, the joint-venture constructed as part of redevelopment of
company in Hangzhou, China. Ground Zero in Lower Manhattan in
New York City.
2001 Complete modernization of the Otis
elevator cars serving the upper landing of 2003 Announce contract to install 111 eleva-
the Eiffel Tower in Paris. tors and escalators in Guangzhou’s
Grand View Mall, largest shopping mall
2002 Win elevator contracts totaling $17.7 in Asia.
million in Melbourne, Australia, for the
88-story Eureka Tower and the former 2003 Win contract to install 54 Gen2® eleva-
Queen Victoria Hospital, the largest total tors and 56 escalators for a new subway
new equipment order ever recorded by line in Tianjin, one of the largest sales of
Otis Australasia. Gen2 elevators in the world.

2002 Win $10.3 million in contracts to modern- 2003 Super Double-Deck elevators installed in
ize elevator systems in three high-rise the 54-story Mori Tower in Tokyo’s
office towers in Paris’ prestigious Roppongi Hills complex.
La Défense business district.
2003 Otis-LG wins $9 million contract to supply
340 elevators for Advanced Business
Park in Beijing, largest order ever
received by Otis-LG.

FACT SHEET
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2003 Introduce the machine-roomless Gen2® 2004 Announce contract to install 64 elevators
elevator in North America and Japan, and escalators in the Shanghai World
making Gen2 the first global product. Financial Center complex, which will be
built in the Pudong district and will be
2003 Consolidate operations in China by home to the highest outdoor observation
exchanging shares in Hangzhou Xizi Otis deck in the world.
Elevator Company for an increased and
controlling interest in Otis China Limited. 2004 Introduce EMS Panorama™ system, a
Web-based management application that
2003 Celebrate the 150th anniversary of enables building personnel to securely
Otis Elevator Company. monitor, control and report on elevators,
escalators and moving walkways from
2004 Announce $10 million contract in Taiwan virtually any location using a computer
to supply and install 145 escalators and with a standard Internet browser.
elevators for Taipei’s Mass Rapid Transit
(MRT) system. 2004 Win a contract to provide 70 Gen2®
elevators and 74 escalators for
2004 Install 61 elevators, escalators and 27 stations on Shanghai Metro’s new
moving walkways in Arkadia, Poland’s mass transit Line 6 under construction
newest and largest retail and entertain- in the Pudong district.
ment center, located near Warsaw’s
central business district. 2004 Announce contract to supply and install
70 elevators and 27 escalators, for
2004 Win $9 million contract in Italy for Beijing’s Silvertie Center, including high-
38 escalators and 19 elevators that will speed Skyway™ Double-Deck elevators
be installed in six stations of the subway for the center’s 64-story office tower.
line under construction in Turin, host city
for the 2006 Olympic Winter Games. 2004 Win contract to install 100 Gen2®
elevators in Zhangjiang High-Tech Park
2004 Announce contract to supply 98 eleva- in Shanghai, China, Otis’ largest single
tors, escalators and moving walkways for Gen2 contract.
the Mall of the Emirates, a 2.4 million-
square-foot (216,000 square meters) 2005 Win contracts totaling more than $23
entertainment and shopping complex in million to supply and install 169 eleva-
Dubai, United Arab Emirates. tors, escalators, moving walkways and
one central monitoring system for Phase
2004 Win contracts in Australia totaling more 2 of the Incheon International Airport in
than $25 million to supply and install South Korea.
33 elevators in the KENS commercial
office tower development project in 2005 Introduce Gen2® Comfort system, which
Sydney and 26 elevators and escalators expands the Gen2 elevator product line
in the Brisbane Square office tower in to better serve the residential and small-
Brisbane. scale commercial markets.

2004 Announce contract to modernize 2005 Win $27 million in contracts to install the
18 elevators with Otis’ high-speed most modern Otis equipment available in
Elevonic® systems in Torre Picasso, one Granite Tower and T1 Tower in Paris’ La
of the most prestigious office towers in Défense business district.
Madrid, Spain.
2005 Announce contracts valued at more than
2004 Win contract to install and maintain $22 million to install 277 elevators,
19 elevators in Torre Repsol, the first of escalators and Trav-O-Lator® moving
four office towers to be built as part of the walkways in six new shopping malls
largest property complex in Madrid, located in Austria and several Eastern
Spain. European countries.

FACT SHEET
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2005 Win a contract to install 46 elevators and 2006 Win record order in China’s Zhejiang
escalators, including Gen2® and Elevonic® Province to supply and install 120 eleva-
elevator systems, for the second phase of tors for the Shunfa Jiajing Tiancheng
China’s Beijing Fortune Plaza. residential complex in Hangzhou.

2005 Announce contracts to supply 70 eleva- 2006 Announce contract to supply and install
tors and escalators for Planet Godrej, one 85 elevators and escalators for an
of India’s tallest buildings, and Great extension of Madrid’s underground
India Place, a combined shopping mall metro.
and amusement park.
2006 Win contract to design and install one-of-
2005 Win a $14 million contract to supply and a-kind glass elevators for Washington
install 51 heavy-duty escalators and to D.C.’s Newseum, the world’s first interac-
modernize 11 escalators at subway tive museum of news. The 21-unit
stations in Munich, Germany. contract also includes six Gen2® eleva-
tors.
2005 Announce contracts to supply and install
120 Gen2® machine-roomless elevators, 2006 Announce $9 million contract to supply
escalators and Trav-O-Lator® moving and install 29 elevators for an expansion
walkways for expansions to Nye Ahus of the world’s largest casino, Foxwoods
Hospital in Norway and to Skärholmen Resort Casino in Connecticut, U.S.A.
Centrum shopping mall in Sweden.
2006 Win two contracts valued at more than
2005 Win a contract to supply and install 127 $14 million to supply and install 136
elevators, escalators and Trav-O-Lator® escalators and 41 elevators for the
moving walkways at Rome Fair, one of Number 10 Line of the Beijing Subway.
the largest exhibition and business
centers in Italy. 2006 Announce record order in Kuwait to
supply and install 90 escalators and 48
2005 Announce a $36 million contract to Gen2® elevators for a 1.6 million-square-
supply and install 66 elevators and foot mall project in Al-Ardiya.
escalators at Emaar Properties’ Burj
Dubai in the United Arab Emirates, which 2006 Win contract to install 70 Gen2® elevators
will be the world’s tallest building when and eight escalators in a major residen-
completed in 2008. tial development on Dubai’s landmark
Palm Jumeirah Island.
2005 Win record order from Chinese
construction firm Chixia Construction 2006 Announce record contract in Denmark to
to supply and install 450 elevators for supply 62 Gen2® elevators for a new
eight luxury residential high-rise housing apartment complex in Copenhagen’s
projects in Jiangsu Province. Orestad district.

2006 Win contracts to supply and install 45 2006 Win record contracts in India to supply
elevators for three modern buildings in and install 174 elevators and escalators
Bankside 123, a major South East for a new super mall in Mumbai and a
London development along the Thames. major IT complex in Pune.

2006 Announce contract to supply and install 2007 Win contract to supply and install 111
21 elevators for the 51 Lime Street elevators and escalators for the renova-
project, a 29-story office tower under tion of the Beijing South Railway Station.
construction in London’s historic Square
Mile district. 2007 Awarded nearly $4 million contract to
supply and install elevators at The St.
2006 Win contract to supply and install 42 Francis Shangri-La Place, expected to be
Gen2® elevators for 21 apartment build- the Philippine’s tallest residential towers.
ings owned by the Ministry of Awkaf in
Kuwait City.

FACT SHEET
OTIS

Page 8 (Rev. 03/08)

01/09 Page 15 of 292

 Otis Elevator Company Ten Farm Springs Farmington, Connecticut 06032 (860) 676-5400 www.otis.com

2007 Win contract to install nearly 70 elevators 2007 Win a $26 million contract to provide
in New Songdo City, the largest private elevators and escalators at The Bow, a
development project in the world located 59-story office building in Calgary,
along Incheon’s waterfront 40 miles Alberta, Canada.
southwest of Seoul, Korea.
2007 Announce record contract to supply and
2007 Announce $5 million contract to supply install 580 Gen2® Comfort elevator
and install Gen2® elevators for Citi Field, systems at Tres Molinos, a luxury resort
the new world-class home of the New in the Murcia region of southeast Spain.
York Mets, scheduled to open in 2009.

2007 Win an $11 million order for Aqua, the

latest high-rise tower under construction
as part of Chicago’s premier Lakeshore
East community.

2007 Announce contract to supply 113

elevators, escalators and moving
walkways for Bahrain City Centre, the
kingdom’s first leisure and shopping
destination and its largest mall.

2007 Open the world’s first “green” elevator

factory located in China’s Tianjin Eco-
nomic-Technological Development Area.
Using advanced building materials and
methods, the site is expected to reduce
energy usage by at least 25 percent
compared to conventional structures.

2007 Win contracts for a total of 142 elevators,

escalators and moving walkways for
three large commercial projects in
Russia: Moscow’s Auchan hypermarket,
and the Metropolis office and shopping
mall complex, and the Sony Trade Centre
in Yekaterinburg.

2007 Announce contract to supply and install

17 elevators and escalators at 400
George Street, an office building in
Brisbane’s central business district in
Queensland, Australia.

2007 Win order to supply and install 106

energy-efficient elevators at Prince Town
and Sunshine Mansion, two luxury
residential developments in China’s
Liaoning Province.

2007 Announce contract to install the first

Compass™ destination entry system in
the United Arab Emirates and provide 53
elevators and six escalators in two office
and residential towers in Abu Dhabi.

FACT SHEET
OTIS

Page 9 (Rev. 03/08)

01/09 Page 16 of 292

 OTIS ELEVATOR COMPANY
SAUDI ARABIA LIMITED

A GENERAL SUMMARY

Otis was established in the kingdom of Saudi Arabia in 1973, and has
undertaken numerous important projects. A list giving examples of these
projects is attached. The company has the proven ability to complete
monumental projects in time and in many instances under very difficult
conditions due to the highly qualified engineers and technicians employed
by the company and due to the extremely large manufacturing capacity of
Otis factories abroad, which is the largest around the world.

Otis manufactures its equipment and the elevator parts according to the
most up to date design and technology and therefore is rated, world-wide,
as the elevator leader. It is well known among architects and consultants
that the performance of Otis elevators is reliable and safe, and that the life
of the equipment is very favorable under the most difficult operating
conditions.

We would like to point out that highly qualified engineers and technicians
employed by our company are permanently resident is the kingdom for
the execution of new installations and for providing 24 hours
maintenance, 7 days a week. Furthermore the company carries a stock of
spare parts in all of its warehouses in all major cities in the kingdom for
providing instant service to its customers.

Elevator experts from the Otis head quarter who visit Otis companies
world wide on a regular basis to assess the quality of installation and
maintenance work, have rated Otis Saudi Arabia among the top 10 Otis
companies in the world.

01/09 Page 17 of 292

 Otis Vision
Otis Vision

01/09 Page 18 of 292

2. OTIS In Saudi Arabia
 OTIS ELEVATOR COMPANY
SAUDI ARABIA LIMITED

Main Activities

1. Supply, installation, Testing, Commissioning,

Repair & Maintenance of:

• Elevators.
• Escalators.
• Travolators.
• Dumbwaiters.
• Hydraulic Platforms.

2. Modernization ( Up grading ) of any of the

above type installation ( Both Otis and
non Otis)

3. Technical support , consultation &

Traffic study

01/09 Page 42 of 292

 ‫‪1030263183‬‬
‫رﻗﻢ اﻟﺸﻬﺎدة ‪١٠٣٠٢٦٣١٨٣ :‬‬
‫‪ ١٤٣٩/٠٧/١٧ :‬ﻫـ‬ ‫اﻟﺘﺎرﻳﺦ‬
‫اﻟﺮﻗﻢ اﳌﻤﻴﺰ ‪٣٠٠١٤٥٦١٨٥ :‬‬ ‫ﻓﺮع ﺟﺪة‬

‫ﻣﻘﻴﺪة‬
‫)ﻏﺮﻴ ﺻﺎﻟﺤﺔ ﻟﴫف اﻻﻗﺴﺎط اﻟﻨﻬﺎﺋﻴﺔ(‬

‫ﺗﺸﻬﺪ اﻟﻬﻴﺌﺔ اﻟﻌﺎﻣﺔ ﻟﻠﺰﻛﺎة واﻟﺪﺧﻞ ﺑﺄن اﳌﻜﻠﻒ ‪ /‬ﴍﻛﺔ ﻣﺼﺎﻋﺪ أوﺗﻴﺲ اﻟﻌﺮﺑﻴﺔ اﻟﺴﻌﻮدﻳﺔ اﳌﺤﺪودة‬
‫ﴍﻛﺔ رﻗﻢ ‪ ٧٠٠٠٩١١٥٧٣‬وﺳﺠﻞ ﺗﺠﺎري رﻗﻢ ‪٤٠٣٠٠٥٢٥٢٤‬‬
‫ﻗﺪم إﻗﺮاره ﻋﻦ اﻟﻔﱰة اﳌﻨﺘﻬﻴﻪ ﰲ ‪ ٢٠١٧/١١/٣٠‬م‬

‫وﻗﺪ ﻣﻨﺢ ﻫﺬه اﻟﺸﻬﺎده ﻟﺘﻤﻜﻴﻨﻪ ﻣﻦ إﻧﻬﺎء ﺟﻤﻴﻊ ﻣﻌﺎﻣﻼﺗﻪ ﻣﺎ ﻋﺪا ﴏف ﻣﺴﺘﺤﻘﺎﺗﻪ اﻟﻨﻬﺎﺋﻴﺔ ﻋﻦ اﻟﻌﻘﻮد‪.‬‬
‫ﻳﴪي ﻣﻔﻌﻮل ﻫﺬه اﻟﺸﻬﺎدة ﺣﺘﻰ ﺗﺎرﻳﺦ ‪١٤٤٠/٠٧/٢٣‬ﻩ اﳌﻮاﻓﻖ ‪٢٠١٩/٠٣/٣٠‬م ‪.‬‬
‫)اﻟﺜﺎﻟﺚ و اﻟﻌﴩون ﻣﻦ رﺟﺐ أﻟﻒ و أرﺑﻌﺎﻤﺋﺔ و أرﺑﻌﻮن ﻫﺠﺮي(‬

‫اﻟﻔﺮوع ) ‪ ( ٤‬ﰲ اﻟﻨﻤﻮذج اﳌﺮﻓﻖ‬

‫اﻟﺨﺘﻢ اﻟﺮﺳﻤﻲ‬

‫ﻫﺬه اﻟﻮﺛﻴﻘﺔ ﻣﺴﺘﺨﺮﺟﺔ ﻣﻦ اﻟﻨﻈﺎم اﻵﱄ وﻻ ﺗﺤﺘﺎج إﱃ ﺗﻮﻗﻴﻊ‬

‫ﻻﻳﻌﺘﺪ ﺑﻬﺬه اﻟﺸﻬﺎدة إﻻ ﺑﻌﺪ اﻟﺘﺤﻘﻖ ﻣﻦ ﻣﻮﻗﻊ اﻟﻬﻴﺌﺔ ‪www.gazt.gov.sa‬‬
 ‫‪1030263183‬‬
‫رﻗﻢ اﻟﺸﻬﺎدة ‪١٠٣٠٢٦٣١٨٣ :‬‬
‫‪ ١٤٣٩/٠٧/١٧ :‬ﻫـ‬ ‫اﻟﺘﺎرﻳﺦ‬
‫اﻟﺮﻗﻢ اﳌﻤﻴﺰ ‪٣٠٠١٤٥٦١٨٥ :‬‬ ‫ﻓﺮع ﺟﺪة‬

‫ﻣﻘﻴﺪة‬
‫ﺻﻔﺤﺔ رﻗﻢ ‪١ :‬‬
‫ﻗﺎﻤﺋﺔ ﻓﺮوع اﳌﻜﻠﻒ ﴍﻛﺔ ﻣﺼﺎﻋﺪ أوﺗﻴﺲ اﻟﻌﺮﺑﻴﺔ اﻟﺴﻌﻮدﻳﺔ اﳌﺤﺪودة‬
‫وﺳﺠﻞ ﺗﺠﺎري رﻗﻢ ‪٤٠٣٠٠٥٢٥٢٤‬‬
‫اﳌﺪﻳﻨﺔ‬ ‫إﺳﻢ اﻟﻔﺮع‬ ‫اﻟﺮﺧﺼﺔ‬ ‫رﻗﻢ اﻟﺴﺠﻞ‬
‫ﺟﺪة‬ ‫ﻓﺮع ﴍﻛﺔ ﻣﺼﺎﻋﺪ أوﺗﻴﺲ اﻟﻌﺮﺑﻴﺔ اﻟﺴﻌﻮدﻳﺔ اﳌﺤﺪودة‬ ‫‪٢٠٥١٠١٨٥٣٦‬‬
‫ﺟﺪة‬ ‫ﻓﺮع ﴍﻛﺔ ﻣﺼﺎﻋﺪ أوﺗﻴﺲ اﻟﻌﺮﺑﻴﺔ اﻟﺴﻌﻮدﻳﺔ اﳌﺤﺪودة‬ ‫‪٤٦٥٠٠١٩٦٩٣‬‬
‫ﺟﺪة‬ ‫ﻓﺮع ﴍﻛﺔ ﻣﺼﺎﻋﺪ أوﺗﻴﺲ اﻟﻌﺮﺑﻴﺔ اﻟﺴﻌﻮدﻳﺔ اﳌﺤﺪودة‬ ‫‪٤٠٣١٠٢٨٢٦١‬‬
‫ﺟﺪة‬ ‫ﻓﺮع ﴍﻛﺔ ﻣﺼﺎﻋﺪ أوﺗﻴﺲ اﻟﻌﺮﺑﻴﺔ اﻟﺴﻌﻮدﻳﺔ اﳌﺤﺪودة‬ ‫‪١٠١٠١٠٩٣٢٥‬‬

‫ﻫﺬه اﻟﻮﺛﻴﻘﺔ ﻣﺴﺘﺨﺮﺟﺔ ﻣﻦ اﻟﻨﻈﺎم اﻵﱄ وﻻ ﺗﺤﺘﺎج إﱃ ﺗﻮﻗﻴﻊ‬

‫ﻻﻳﻌﺘﺪ ﺑﻬﺬه اﻟﺸﻬﺎدة إﻻ ﺑﻌﺪ اﻟﺘﺤﻘﻖ ﻣﻦ ﻣﻮﻗﻊ اﻟﻬﻴﺌﺔ ‪www.gazt.gov.sa‬‬
‫‪100171000079918‬‬

‫ﺗﺎرﻳﺦ اﻟﱰﺧﻴﺺ ‪ ١٤٣٩/٠٢/٢١ :‬ﻫـ‬

‫اﻟﺮﻗﻢ اﳌﻤﻴﺰ ‪٣٠٠١٤٥٦١٨٥ :‬‬

‫ﺷﻬﺎدة ﺗﺴﺠﻴﻞ ﰲ ﴐﻳﺒﺔ اﻟﻘﻴﻤﺔ اﳌﻀﺎﻓﺔ‬

‫‪VAT registration certificate‬‬

‫ﺗﺸﻬﺪ اﻟﻬﻴﺌﺔ اﻟﻌﺎﻣﺔ ﻟﻠﺰﻛﺎة واﻟﺪﺧﻞ ﺑﺄن اﳌﻜﻠﻒ ‪ :‬ﴍﻛﺔ ﻣﺼﺎﻋﺪ أوﺗﻴﺲ اﻟﻌﺮﺑﻴﺔ اﻟﺴﻌﻮدﻳﺔ اﳌﺤﺪودة‬
‫ﻣﺴﺠﻞ ﰲ ﴐﻳﺒﺔ اﻟﻘﻴﻤﺔ اﳌﻀﺎﻓﺔ ﺑﺘﺎرﻳﺦ ‪ ١٤٣٩/٠٢/٢١ :‬ﻫـ ‪ ،‬وﺗﺤﻤﻞ اﻟﺮﻗﻢ اﻟﴬﻳﺒﻲ ‪٣٠٠١٤٥٦١٨٥٠٠٠٠٣ :‬‬

‫ﻋﻨﻮان اﳌﺮﻛﺰ اﻟﺮﺋﻴﴘ ‪:‬‬

‫اﳌﺪﻳﻨﺔ ‪ :‬ﺟﺪة اﻟﺤﻲ ‪:‬‬
‫ﺻﻨﺪوق اﻟﱪﻳﺪ ‪ :‬اﻟﺮﻣﺰ اﻟﱪﻳﺪي ‪٢١٤٩١ :‬‬
‫اﻟﻬﺎﺗﻒ ‪٠٠٩٦٦٥٥٤٣٦٦٥٢٠ :‬‬

‫اﻟﻬﻴﺌﺔ اﻟﻌﺎﻣﺔ ﻟﻠﺰﻛﺎة واﻟﺪﺧﻞ‬

‫ﻫﺬه اﻟﻮﺛﻴﻘﺔ ﻣﺮﺳﻠﺔ ﻣﻦ اﻟﻨﻈﺎم اﻵﱄ وﻻ ﺗﺤﺘﺎج إﱃ ﺗﻮﻗﻴﻊ‬

 ‫‪١٤٣٩/١١/٢٤‬‬ ‫ﺍﻟﺘﺎﺭﻳﺦ‬
‫‪٢٠١٨/٠٨/٠٦‬‬ ‫ﺍﻟﻤﻮﺍﻓﻖ‬
‫ﺭﻣﺰ ﺍﻟﺸﻬﺎﺩﺓ ‪٢٦٥١٦١٦١‬‬

‫ﺷﻬﺎﺩﺓ‬

‫ﺷﺮﻛﺔﻣﺼﺎﻋﺪﺍﻭﺗﻴﺲ ﺍﻟﻌﺮﺑﻴﺔﺍﻟﺴﻌﻮﺩﻳﺔﺍﻟﻤﺤﺪﻭﺩﺓ‬ ‫ﺇﺳﻢ ﺍﻟﻤﻨﺸﺄﺓ ‪:‬‬

‫ﺹ‪.‬ﺏ ‪ ٤٢٥٦ :‬ﺟﺪﺓ ‪٢١٤٩١‬‬
‫ﺍﻟﺴﻌﻮﺩﻳﺔ‬
‫‪١١٠٠٣١٣٠٠‬‬ ‫ﺭﻗﻢ ﺍﻹﺷﺘﺮﺍﻙ ‪:‬‬
‫ﻣﺼﺪﺭﻩ ‪ :‬ﺟﺪﺓ‬ ‫ﺭﻗﻢ ﺍﻟﺴﺠﻞ ﺍﻟﺘﺠﺎﺭﻱ‪٤٠٣٠٠٥٢٥٢٤ :‬‬

‫ﻛﺘﺎﺑﺔ‬ ‫ﺭﻗﻤﺎ‬
‫ﺃﺭﺑﻌﻪ ﻭ ﺧﻤﺴﻮﻥ ﻣﺸﺘﺮﻛﺎ‬ ‫‪٥٤‬‬ ‫ﻋﺪﺩ ﺍﻟﻤﺸﺘﺮﻛﻴﻦ ﺍﻟﺴﻌﻮﺩﻳﻴﻦ‬
‫ﺛﻼﺛﻤﺎﺋﻪ ﻭ ﺗﺴﻌﺔ ﻭ ﺍﺭﺑﻌﻮﻥ ﻣﺸﺘﺮﻛﺎ‬ ‫‪٣٤٩‬‬ ‫ﻋﺪﺩ ﺍﻟﻤﺸﺘﺮﻛﻴﻦ ﻏﻴﺮ ﺍﻟﺴﻌﻮﺩﻳﻴﻦ‬
‫ﺍﺭﺑﻌﻤﺎﺋﺔ ﻭ ﺛﻼﺛﺔ ﻣﺸﺘﺮﻛﺎ‬ ‫‪٤٠٣‬‬ ‫ﺍﻟﻤﺠﻤﻮﻉ‬

‫ﺗﺸﻬﺪ ﺍﻟﻤﺆﺳﺴﺔ ﺍﻟﻌﺎﻣﺔ ﻟﻠﺘﺄﻣﻴﻨﺎﺕ ﺍﻹﺟﺘﻤﺎﻋﻴﺔ ﺑﺄﻥ ﺍﻟﻤﻨﺸﺄﺓ ﺍﻟﻤﺬﻛﻮﺭﺓ ﺃﻋﻼﻩ ﻗﺪ ﺃﻭﻓﺖ ﺑﺈﻟﺘﺰﺍﻣﺎﺗﻬﺎ ﺗﺠﺎﻩ ﺍﻟﻤﺆﺳﺴﺔ‬
‫ﻭﻓﻖ ﺍﻟﺒﻴﺎﻧﺎﺕ ﺍﻟﻤﻘﺪﻣﺔ ﻣﻨﻬﺎ ﺣﺘﻰ ﺗﺎﺭﻳﺦ ﺇﺻﺪﺍﺭ ﻫﺬﻩ ﺍﻟﺸﻬﺎﺩﺓ ‪ ،‬ﻭﺍﻟﺘﻲ ﺗﻢ ﻣﻨﺤﻬﺎ ﻟﺘﻘﺪﻳﻤﻬﺎ ﻷﻳﺔ ﺟﻬﺔ ﺗﻄﻠﺒﻬﺎ ‪ ،‬ﻭﻫﻲ‬
‫ﺻﺎﻟﺤﺔ ﻟﺠﻤﻴﻊ ﺍﻷﻏﺮﺍﺽ ﺍﻟﺘﻲ ﻧﺺ ﻋﻠﻴﻬﺎ ﻧﻈﺎﻡ ﺍﻟﺘﺄﻣﻴﻨﺎﺕ ﺍﻹﺟﺘﻤﺎﻋﻴﺔ ﻓﻲ ﺍﻟﻤﺎﺩﺓ )‪ (٦/١٩‬ﻣﻨﻪ‪.‬‬
‫ﻫﺬﻩ ﺍﻟﺸﻬﺎﺩﺓ ﺳﺎﺭﻳﺔ ﺍﻟﻤﻔﻌﻮﻝ ﺣﺘﻰ ‪ ١٤٣٩/١٢/٢٤‬ﻫـ‪.‬‬
‫ﻋﻦ ﻃﺮﻳﻖ ﺍﺳﺘﺨﺪﺍﻡ‬ ‫ﺃﻭ‬ ‫ﻳﻠﺰﻡ ﺍﻟﺘﺤﻘﻖ ﻣﻦ ﺻﺤﺔ ﻭﺻﻼﺣﻴﺔ ﺍﻟﺸﻬﺎﺩﺓ ﻋﺒﺮ ﺯﻳﺎﺭﺓ ﺍﻟﺮﺍﺑﻂ‬
‫ﺍﻟﺮﻣﺰ ﺍﻟﻤﻌﺮﻑ ﺍﻟﺘﺎﻟﻲ ‪:‬‬ ‫ﺃﺩﻧﺎﻩ ﻓﻲ ﺍﻟﻤﻮﻗﻊ ﺍﻹﻟﻜﺘﺮﻭﻧﻲ ﻟﻠﻤﺆﺳﺴﺔ ﺍﻟﻌﺎﻣﺔ ﻟﻠﺘﺄﻣﻴﻨﺎﺕ ﺍﻹﺟﺘﻤﺎﻋﻴﺔ‬

‫‪www.gosi.gov.sa/vc‬‬

‫) ﺍﻟﺸﻬﺎﺩﺓ ﻣﻌﺘﻤﺪﺓ ﻣﻦ ﺻﺎﺣﺐ ﺍﻟﺼﻼﺣﻴﺔ ﻭﻻ ﺗﺤﺘﺎﺝ ﺇﻟﻰ ﺗﻮﻗﻴﻊ ﺃﻭ ﺧﺘﻢ (‬

‫ﺗﻌﺪ ﻫﺬﻩ ﺍﻟﺸﻬﺎﺩﺓ ﻣﻦ ﺍﻟﻮﺛﺎﺋﻖ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ ﺍﻟﺤﻜﻮﻣﻴﺔ ﺍﻟﺮﺳﻤﻴﺔ ‪ ،‬ﻭﻳﺤﻈﺮ ﻗﻄﻌﻴﺎ ﺗﻘﻠﻴﺪﻫﺎ ﺃﻭ ﺇﺩﺧﺎﻝ ﺃﻱ ﺗﻌﺪﻳﻼﺕ ﻋﻠﻴﻬﺎ ﺳﻮﺍﺀ ﺑﺎﻹﺿﺎﻓﺔ ﺃﻭ ﺍﻟﺤﺬﻑ‬
‫ﺃﻭ ﺍﻟﺘﻐﻴﻴﺮ ﻓﻲ ﺑﻴﺎﻧﺎﺗﻬﺎ ﺃﻭ ﻏﻴﺮ ﺫﻟﻚ ﻣﻦ ﺍﻧﻮﺍﻉ ﺍﻟﺘﻌﺪﻳﻞ ‪ ،‬ﻭﺗﻌﺪ ﺍﻟﺸﻬﺎﺩﺓ ﻻﻏﻴﺔ ﺇﺫﺍ ﺷﺎﺑﻬﺎ ﺷﻲﺀ ﻣﻦ ﺫﻟﻚ ‪ ،‬ﻛﻤﺎ ﺗﻌﺮﺽ ﺻﺎﺣﺒﻬﺎ ﻟﻠﻤﻼﺣﻘﺔ ﺍﻟﻨﻈﺎﻣﻴﺔ‬
‫ﺃﻣﺎﻡ ﺍﻟﺠﻬﺎﺕ ﺍﻟﻤﺨﺘﺼﺔ ﺑﺎﻹﺿﺎﻓﺔ ﺇﻟﻰ ﻣﺎﻳﻔﺮﺿﻪ ﻧﻈﺎﻡ ﺍﻟﺘﺄﻣﻴﻨﺎﺕ ﺍﻻﺟﺘﻤﺎﻋﻴﺔ ﻣﻦ ﻋﻘﻮﺑﺎﺕ ‪ ،‬ﻭﻻﻳﺠﻮﺯ ﺗﺪﺍﻭﻝ ﺍﻟﺸﻬﺎﺩﺓ ﺇﻻ ﻓﻲ ﺍﻷﻏﺮﺍﺽ ﺍﻟﺘﻲ‬
‫ﺃﺻﺪﺭﺕ ﻷﺟﻠﻬﺎ ﻭﻓﻘﺎ ﻷﺣﻜﺎﻡ ﻧﻈﺎﻡ ﺍﻟﺘﺄﻣﻴﻨﺎﺕ ﺍﻻﺟﺘﻤﺎﻋﻴﺔ ‪ ،‬ﻭﺍﻟﻤﺆﺳﺴﺔ ﺍﻟﻌﺎﻣﺔ ﻟﻠﺘﺄﻣﻴﻨﺎﺕ ﺍﻻﺟﺘﻤﺎﻋﻴﺔ ﻏﻴﺮ ﻣﺴﺆﻭﻟﻪ ﻋﻦ ﺃﻱ ﺁﺛﺎﺭ ﺃﺧﺮﻯ ﻣﺘﺮﺗﺒﺔ‬
‫ﻗﺒﻞ ﺍﻟﻐﻴﺮ ﻋﻦ ﺍﻟﺸﻬﺎﺩﺓ ﻭﻏﻴﺮ ﻣﺴﺆﻭﻟﺔ ﻋﻦ ﺃﻱ ﻋﻤﻠﻴﺔ ﺗﺰﻭﻳﺮ ﺃﻭ ﺗﻌﺪﻳﻞ ﺗﺘﻢ ﻋﻠﻰ ﺍﻟﺒﻴﺎﻧﺎﺕ ﺍﻟﻮﺍﺭﺩﺓ ﻓﻴﻬﺎ ‪.‬‬
 OTIS in SAUDI ARABIA
Saudi Arabia 8 BRANCHES

Tabuk 3 SERVICE CENTERS

Al Hassa
Qassim
Al Jubail
Alkhobar

Medina Riyadh
Jeddah
Mecca
Taif

Abha

01/09
In service 1
Page 45 of 292
3. Projects Reference List
 High-Rise Buildings - Completed
100 Tallest Buildings in the World, source Council for Tall Building and Urban Habitat (CTBUH)
Internal update: May 6, 2013

Thyssen / Others
Mitsubishi

Schindler

Toshiba
Hitachi
Fujitec

Kone
year no. of

Otis
building city country area comp. stories height (m) height (f)
1 Burj Dubai Dubai U.A.E. SEMA 1 2010 163 828 2716
2 Makkah royal Clock Tower Hotel Mecca Saudi Arabia SEMA 1 2012 120 601 1971
3 Taipei 101 Taipei Taiwan PAA 1 1 2004 101 509 1671
4 Shanghai World Financial Tower Shanghai China CHINA 1 1 1 1 2008 101 492 1614
5 International Commerce Center (Mega Tower) Hong Kong Hong Kong PAA 1 2012 108 484 1588
6 Petronas Tower 1 Kuala Lumpur Malaysia PAA 1 1998 88 452 1483
7 Petronas Tower 2 Kuala Lumpur Malaysia PAA 1 1998 88 452 1483
8 Zifeng Tower Nanjing China CHINA 2010 66 450 1476
9 Willis Tower (Sears Tower) Chicago USA NSAA 1 1974 108 442 1450
10 KK100 Shenzhen China CHINA 2011 100 442 1449
11 Guangzhou International Finance Center Guangzhou China CHINA 1 2010 103 439 1439
12 Trump International Hotel & Tower Chicago USA NSAA 1 2009 98 423 1388
13 Jin Mao Building Shanghai China CHINA 1 1999 88 421 1379
14 Princess Tower Dubai U.A.E. SEMA 1 2012 101 413 1356
15 Al Hamra Tower Kuwait city Kuwiat SEMA 2011 80 413 1353
16 Two International Finance Centre Hong Kong Hong Kong PAA 1 2003 88 412 1351
17 23 Marina Dubai U.A.E. SEMA 1 2012 90 393 1288
18 CITIC Plaza Guangzhou China CHINA 1 1996 80 390 1280
19 Shun Hing Square Shenzhen China CHINA 1 1996 69 384 1260
20 Empire State Building New York USA NSAA 1 1931 102 381 1250
21 Elite Residence Dubai U.A.E. SEMA 1 2012 87 380 1248
22 Central Plaza Hong Kong Hong Kong PAA 1 1992 78 374 1226
23 Bank of China Tower Hong Kong Hong Kong PAA 1 1990 72 367 1205
24 Bank of America Tower (One Bryant Park) New York City USA NSAA 1 2009 55 366 1200
25 Almas Tower Dubai Dubai U.A.E. SEMA 1 2008 68 360 1181
26 The Pinnacle Guangzhou China CHINA 1 2012 60 360 1181
27 JW Marriott Marquis Hoel Dubai Tower 1 Dubai U.A.E. SEMA 1 2012 82 355 1166
28 JW Marriott Marquis Hoel Dubai Tower 2 Dubai U.A.E. SEMA 1 2013 82 355 1166
29 Emirates Office One Dubai U.A.E. SEMA 1 2000 54 355 1163
30 Tuntex Sky Tower Kaohsiung Taiwan PAA 1 1997 85 348 1140
31 Aon Center Chicago USA NSAA 1 1973 83 346 1136
32 The Center Hong Kong Hong Kong PAA 1 1998 73 346 1136
33 John Hancock Center Chicago USA NSAA 1 1969 100 344 1127
34 The Torch Duabi U.A.E. SEMA 2011 79 337 1105
35 Tianjin Global Financial Center Tianjin China CHINA 2011 75 337 1105
36 Keangnam Hanoi Landmark Tower Hanoi Vietnam PAA 1 2012 70 336 1102
37 Shimao International Plaza Shanghai China CHINA 1 1 2005 60 333 1093
38 Rose Rayhan by Rotana Dubai U.A.E. SEMA 1 2007 71 333 1092
39 Minsheng Bank Building Wuhan China CHINA 1 2008 68 331 1086
40 China World Trade Center Tower Beijing China CHINA 1 2010 74 330 1082
41 Longxi International Hotel Jiangyin China CHINA 2011 74 328 1076
42 The Index Dubai U.A.E. SEMA 2010 80 325 1069
43 Q1 Tower Gold Coast City Australia PAA 1 2005 78 323 1058
44 Wenzhou Trade Center Wenzhou China CHINA 2011 68 322 1056
45 Burj Al Arab Dubai U.A.E. SEMA 1 1 1999 60 321 1053
46 Nina Tower 1 Hong Kong Hong Kong PAA 1 2006 80 320 1051
47 Chrysler Building New York USA NSAA 1 1930 77 319 1046
48 New York Times Tower New York USA NSAA 1 2007 52 319 1046
49 HHHR Tower Dubai U.A.E. SEMA 2010 72 318 1042
50 Bank of America Plaza Atlanta USA NSAA 1 1993 55 317 1040
51 US Bank Tower Los Angeles USA NSAA 1 1990 73 310 1018
52 Ocean Heights Dubai U.A.E. SEMA 2010 83 310 1017
53 Menara Telekom Kuala Lumpur Malaysia PAA 1 2001 55 310 1017
54 Pearl River Tower Guangzhou China CHINA 1 2012 71 309 1015
55 Emirates Tower Two Dubai U.A.E. SEMA 1 2000 56 309 1014
56 Franklin Center - North Tower(AT&T Corporate Center)
Chicago USA NSAA 1 1989 60 307 1007
57 The Shard London UK UCEEA 1 2013 73 306 1004
58 JP Morgan Chase Tower Houston USA NSAA 1 1982 75 305 1002
59 Etihad Towers T2 Abu Dhabi U.A.E. SEMA 2011 80 305 1001
60 North East Asia Tower Seoul Korea PAA 1 2011 68 305 1000
61 Baiyoke Tower II Bangkok Thailand PAA 1 1997 85 304 997
62 Two Prudential Plaza Chicago USA NSAA 1 1990 64 303 995
63 Leatop Plaza Guangzhou China CHINA 1 1012 64 303 993
64 Wells Fargo Plaza Houston USA NSAA 1 1983 71 302 992
65 Kingdom Centre Riyadh Saudi Arabia SEMA 1 2002 41 302 992

Unpublished Work
* Sigma 2013 Copyright
Otis Elevator Company Page 1 of 2
 Thyssen / Others
Mitsubishi

Schindler

Toshiba
Hitachi
Fujitec

Kone
year no. of

Otis
building city country area comp. stories height (m) height (f)
66 The Address Dubai U.A.E. SEMA 2008 63 302 991
67 Capital City Moscow Tower Moscow Russia NEEA 2010 76 302 990
68 Aspire Tower Doha Qatar SEMA 1 2007 36 300 984
69 Arraya Tower Kuwait city Kuwiat SEMA 2009 60 300 984
70 Doosan Haeundae We've The Zenith Tower A Busan Korea PAA 2011 80 300 984
71 First Bank Tower (First Canadian Place) Toronto USA NSAA 1 1975 72 298 978
72 One Island East Hong Kong China CHINA 1 1 2008 68 298 978
73 Eureka Tower Melbourne Australia PAA 1 2006 91 297 975
74 Comcast Center Philadelphia USA NSAA 1 2008 57 297 973
75 Landmark Tower Yokohama Japan PAA 1 1993 73 296 972
76 Emirates Crown Dubai U.A.E. SEMA 2008 63 296 971
77 Khalid Al Attar Tower 2 Dubai U.A.E. SEMA 2011 66 294 964
78 311 South Wacker Drive Chicago USA NSAA 1 1990 65 293 961
79 Sky Towers Abu Dhabi U.A.E. SEMA 1 2010 73 292 958
80 Haeundae I Park Marina Tower 2 Busan Korea PAA 2011 72 292 958
81 SEG Plaza Shenzhen China CHINA 1 1 2000 71 292 956
82 70 Pine Street (American International) New York City USA NSAA 1 1932 67 290 952
83 Key Tower Cleveland USA NSAA 1 1991 57 289 947
84 Shaoxing Shimao Crown Plaza Shaoxing China CHINA 2012 60 288 946
85 One Liberty Place Philadelphia USA NSAA 1 1987 61 288 945
86 Plaza 66 Shanghai China CHINA 1 2001 66 288 945
87 Yingli International Finance Centre Chongqing China CHINA 1 2012 58 288 945
88 Sulafa Tower Dubai U.A.E. SEMA 2010 75 285 935
89 Millennium tower Dubai U.A.E. SEMA 1 2006 59 285 935
90 Tomorrow Square Shanghai China CHINA 1 2003 60 285 933
91 Columbia Center Seattle USA NSAA 1984 76 284 933
92 Trump Ocean Club International Hotel & Tower Panama City Panama NSAA 2011 70 284 932
93 Three International Finance Center Seoul Korea PAA 1 2012 55 284 932
94 Chongqing World Trade Center Chongqing China CHINA 1 2005 60 283 929
95 Cheung Kong Centre Hong Kong Hong Kong PAA 1 1999 63 283 928
96 The Trump Building New York USA NSAA 1 1930 71 283 927
97 Suzhou RunHua Global Building A Suzhou CHina CHINA 2010 49 282 925
98 Doosan Haeundai We've the Zenith Tower B Busan Korea PAA 2011 75 282 923
99 Bank of America Plaza Dallas USA NSAA 1 1985 72 281 921
100 Tore Vitri Panama City Panama NSAA 1 2012 75 281 921 (*)

Top 100 34 18 1 9 11 2 3 6
Top 50 15 11 1 5 7 2 3 3
Top 25 8 4 0 3 6 2 2 1
Top 100 34% 18% 1% 9% 11% 2% 3% 6%
Top 50 30% 22% 2% 10% 14% 4% 6% 6%
Top 25 32% 16% 0% 12% 24% 8% 8% 4%
Mitsubishi

Schindler

Toshiba
Hitachi

Others
Fujitec

Kone
Otis

Top 25
32% 16% 0% 12% 24% 8% 8% 4%

Top 50
30% 22% 2% 10% 14% 4% 6% 6%

Top 100
34% 18% 1% 9% 11% 2% 3% 6%

Unpublished Work
* Sigma 2013 Copyright
Otis Elevator Company Page 2 of 2
 Burj Dubai

01/09 Page 49 of 292

 Interesting Facts
Budget: 3 Billion Euros (14,5 billion Euros - Burj Dubai Downtown)
Final Height: Officially more than 700m
No of floors: 160
V.T. no units: 55 Elev.+ 8 Esc. + 4 Platforms + 1 R&P = 68 units
Habitable surface: 350.000 m2

160: 290m2
Emaar HQ
120: 1,120m2

80: 1,830m2
Apartments

40: 2,460m2

Armani Hotel
G: 5,320m2
B2: 30,130m2
01/09 Page 50 of 292
 Height

808m – 160 floors

- Concrete structure: up to 624m

- Steel structure: up to 720m
- Antenna: up to 808m (90m)

01/09 Page 51 of 292

 Vertical Transportation
Units: Machines:

7 Skyway 3 100T
4 MVS Geared 1 70T
22 HVS Gearless 3 40T
21 Otis GeN2 14 30T
8 513 NPE Escalators 3 18ATF
1 Rack and Pinion 8 PM138
4 Platforms 1 74HW
20 Otis GeN2
Total Elevators: 54
TOTAL Units: 67

BS1/F (Skyway): 504.2 m Rise. 4,500 kg (60P) @ 9 mps / 5,500 kg

special operation @ 1mps. 136 stops.

OB1 and OB2 (Skyway): Double Deck elevators. 1600 (21P)+1600

kg @ 10mps. 442.1 m rise. 2 stops – Express ride

01/09 Page 52 of 292

 OB1&2 Double Deck Elevators

L124 Observatory

G.S.M. L123 Offices

442m
Express
10mps
S.O.M.

LG

LC

01/09 Page 53 of 292

 Super Double Deck
DD

Office

Office

Office
Super DD
Office

Lobby Office
Lobby Office
Office
Constant floors heights Office

Lobby

Lobby

Different floors heights

Pantagraph
01/09 Page 54 of 292
 Major Project- Real Madrid Stadium

Location: Spain
Project Size: 38 X 506NCE

Real Madrid Stadium (Estadio Santiago Bernabéu), who gave birth to the Spain's
most famous soccer team, has the capacity for 80,000 spectators, and…it is
almost full for every soccer game.

01/09 Page 55 of 292

 Major Project – Mall of Emirates
Mall of the Emirates, the
ultimate leisure,
entertainment and shopping
resort, and is the largest
shopping centre outside
of North America.
Strategically located in the
heart of what is now
deemed ‘New Dubai’.

Location: U.A.E
Project Size: 61 units
(55*506NCE + 6*606NCT)

01/09 Page 56 of 292

OTIS Saudi Arabia
Projects Reference List - 2013

Projects mentioned herewith represent a small selection of projects executed by OTIS S.A.

1
Public Transportations

Towers & Hotels

Business Centers & Shopping Malls

Hospitals

Universities

Governmental & Banks

Industrial

2
OTIS Saudi Arabia References
Public Transportation - Makkah

AL-JAMARAT BRIDGE - MAKKAH

Total No. of Units : 318
ESCALATORS = 308
GEN2 LIFTS = 6
Helipad Lifts = 2
Ambulance Car = 2

AL-MASHAAER AL-MUGADASA METRO

(PHASE 1,2&3)

Total No. of Units : 218

ESCALATORS = 64
Passenger LIFTS = 154 ( 4.5 ton / 50 passenger)

3
OTIS Saudi Arabia References
Public Transportation – Haramain High Speed Rail

Jeddah Station
Total No. of Units : 122
ESCALATORS = 70
GEN2 LIFTS = 52

Makkah Station
Total No. of Units : 77
ESCALATORS = 32
GEN2 LIFTS = 45

Madina Station
Total No. of Units : 31
ESCALATORS = 12
GEN2 LIFTS = 19

4
ABRAJ KUDAI - MAKKAH
Abraj Kudai is a mixed-used development located in
Makkah's central zone, only 2.2 km south of the Holy
Haram in Makkah. Due to its unparalleled size, height,
as well as, distinguished location, exposure and
architectural style, the building appears as a striking
landmark with a profoundly modern multifunctional
identity.
The Owner of the project is the Saudi Ministry of
Finance and the General contractor is Saudi Bin Laden
Group SBG, total number of elevators & Escalators is
474 unit.

With a total site area of approximately 60,000 m² and

total built-up area of around 1.4 million m², the project
is a residential and commercial complex that consists
of a large podium topped by 12 towers accommodating
several elements such as a podium housing a bus
station, a shopping mall, restaurants and food courts, a
convention center and car parks.
The five star towers offer all related services for the
visitors of the Holy Kaaba. Lower levels close to the
Holy Haram area are used as commercial venues, thus
ensuring immediate and easy access for the Haram
visitors. The development is designed to accommodate
adequate car parks on top of the commercial zones
located at the base levels. 1
Abraj Kudai - Vertical Transportation

Elevators Escalators
6.0 mps 148 8M RISE 12
5.0 mps 48
7M RISE 40
3.5 mps 20
6M RISE 12
3.0 mps 22
5.2M RISE 40
2.5 mps 120
Total 104
2.0 mps 2

1.0 mps 6

Helipad 4

Total 370

2
Abraj Kudai – Products range

22 Elevonic Rise 255~310 m

242 SkyRise Rise

96 Unit 2500 kg 2.5 mps

4 Helipad lifts

6 units 1.0 mps

104 Escalator

3
OTIS Saudi Arabia References
Towers

Lamar Tower - Jeddah Parcel 1.08 - KAFD Riyadh

28 x High speed lifts 8 x (GeN2) Lifts
12 x (GeN2) Lifts 4 x Escalators
18 x Escalators

Samba HQ - Riyadh Parcel 1.12- KAFD Riyadh

26 x High speed lifts 6 x High speed lifts
22 x Escalators 6 x (GeN2) Lifts
8 x Escalators

5
OTIS Saudi Arabia References
Towers … King Abdullah Financial District - Riyadh

UNITS NAME Equipment details

34 KAFD - Parcels (1.08 & 1.12) 7 UNITS - High Rise
15 UNITS - Mid Rise
12 ESCALATORS
47 KAFD - SAMBA 22 UNITS - High Rise
3 UNITS - Mid Rise
22 ESCALATORS
171 KAFD - 8 PARCELS 17 UNITS - High Rise
Parcels (1.14,1.15,3.09,4.01 126 UNITS - Mid Rise
4.02,4.04,5.01,5.04) 28 ESCALATORS
52 KAFD - 3 PARCELS 3 UNITS - High Rise
Parcels (4.03,4.06,5.02) 40 UNITS - Mid Rise
6 ESCALATORS
2 DUMBWAITERS
1 PLATFORM
14 KAFD 2.05 10 UNITS - Mid Rise
4 ESCALATORS
33 KAFD - CONFERENCE CNTR 15 UNITS - Mid Rise
18 ESCALATORS
14 KAFD - CITISCAP 4 UNITS
10 ESCALATORS
19 KAFD - PARKING 13 UNITS - Mid Rise
6 ESCALATORS
384

6
OTIS Saudi Arabia References
Towers … KAFD

Parcel 1.14 - KAFD Riyadh Parcel 1.15 - KAFD Riyadh

2 X Double Deck Lifts 8 x Double Deck Lifts
5 x High speed lifts 27 x (GeN2) Lifts
16 x (GeN2) Lifts 8 x Escalators
4 x Escalators

Parcel 3.09 - KAFD Riyadh Parcel 4.01- KAFD Riyadh

20 x High speed lifts 9 x High speed lifts
06 x Escalators

7
OTIS Saudi Arabia References
Towers … KAFD

Parcel 4.02 - KAFD Riyadh Parcel 4.04 - KAFD Riyadh

11 x High speed lifts 12 x High speed lifts
4 x Escalators

Parcel 5.01 - KAFD Riyadh Parcel 5.04 - KAFD Riyadh

12 x High speed lifts 15 x High speed lifts
02 x Escalators 04 x Escalators

8
OTIS Saudi Arabia References
Towers … KAFD

Parcel 4.03 - KAFD Riyadh Parcel 4.06 - KAFD Riyadh

12 x High speed lifts 25 x High speed lifts
2 x Escalators 2 x Escalators

Parcel 5.02 - KAFD Riyadh Parcel 2.05 - KAFD Riyadh

10 x High speed lifts 10 x High speed lifts
02 x Escalators 4 x Escalators

9
OTIS Saudi Arabia References
Hotel

Sheraton Riyadh Intercontinental Riyadh

6 x lifts 12 x lifts

Holiday Inn Meridian Jeddah

10 x lifts 13 x lifts

10
OTIS Saudi Arabia References
Business Center

Conference Center - KAFD Riyadh

15 x Gen2 lifts
18 x Escalators

Zahran Business Center - Jeddah

8 x High speed lifts
12 x Escalators

11
OTIS Saudi Arabia References
Shopping Malls

Mall Of Arabia - Jeddah

11 x Gen2 lifts
11 x Cargo lifts
18 x Escalators
16 x Travolator

Aziz Mall - Jeddah

6 x Gen2 lifts
4 x Cargo lifts
8 x Escalators
4 x Travolator

12
OTIS Saudi Arabia References
Shopping Malls

AlNour Mall - Madina

43 Units

Dahran Mall - Dahran

7 Units

13
OTIS Saudi Arabia References
Shopping Malls

AlQasr Mall - Riyadh

50 Units

Riyadh Gallery Mall - Riyadh

43 Units

14
OTIS Saudi Arabia References
Shopping Malls

AlSalaam Mall - Riyadh

15 Units

Khurais Plaza - Riyadh

7 Units

15
OTIS Saudi Arabia References
Shopping Malls

AlOthaim Mall - Khobar

26 units

Bin Suliman Center &

Corp executive Hotel - Riyadh
24 Units

16
OTIS Saudi Arabia References
Shopping Malls

Center Point – All Branched

120 elevators, escalators & Travolators

AlHaram Shopping Center – Jed & Riy

44 elevators, escalators & Travolators

17
OTIS Saudi Arabia References
Shopping Malls

Flamingo Mall - Jeddah

9 x Gen2 lifts
8 x Escalators
4 x Travolator

AlHabdan Shopping Centers – Riyadh

60 elevators, escalators & Travolators

18
OTIS Saudi Arabia References
Hospitals

Soliman Al-Habib - Riyadh

50 x Gen2 lifts
6 x Escalators

AlMashfa Hospital - Jeddah

10 Units

19
OTIS Saudi Arabia References
Hospitals

Medical Tower - AlBaha

10 units

Security Forces Hospital

32 Units

20
OTIS Saudi Arabia References
Hospitals

Alrayan Hospital - Riyadh

11 units

AlHammady Hospital - Riyadh

24 Units

21
OTIS Saudi Arabia References
Residential

AlQasr - Riyadh
232 Gen2 units

AlEskan Buildings - Jeddah

128 Units

22
OTIS Saudi Arabia References
Universities

No. Of
University Location
Units
King Khaled Univ. Abha 206

Najran Univ. Najran 98

Jezan Univ. Jezan 27

King Faisal Univ, Riyadh 30

Tabuk Univ. Tabuk 33

AlJouf Univ. AlJouf 32

Qassim Univ. Qassim 22

Taif Univ. Taif 73

AlBaha Univ. AlBaha 53

23
OTIS Saudi Arabia References
Governmental

No. Of
Building Location
Units

Ministry Of Interior Various 128

Civil Defense Riyadh 10

National Guard Hospitals Riyadh 28

Ministry Of Finance Riyadh 28

M.O.Information & Tv Tower Riyadh 32

Ministry of Municipality and Rural affair Jeddah 10

Ministry of Municipality and Rural affair Riyadh 10

Riyadh TV
Tower

24
OTIS Saudi Arabia References
Banks

No. Of
Location
Units
Saudi Holandi Bank HQ Riyadh 5

Sabb Bank HQ Riyadh 5

Samba HQ Riyadh 26

Saudi Loan Bank Riyadh 6

25
OTIS Saudi Arabia References
Industrial

Building No. Of Units

Al Qassim Cement – 14
Southern Province Cement – Jizan 10
Hadeed ( Steel Industry ) 6
HADEED –steel factory 5
Ibn Rushod Petro Chemical Atex 2

Saudi Kayan –-HDPE/SKPE ATEX 11

Saudi Kayan – /LDPE ATEX 4

Yanbu PP I 1

Riyadh Cement Phase II – 4

City Cement – Phase 2 5

Arab Cement comp 3

Power Plant – Phase 2 Shoaiba – 2

Hail Cement Comp/ 5

26
OTIS Saudi Arabia References
Industrial … Cont

Building Units

Yanbu Export Refinery ATEX 2

Rabigh Power Plant II 11

Tahama Cement comp – Majarda - 5

Saudi Cement Factory – 18

Fiber Glass Oases Comp, 2

Aljouf Cement Plant - 4

YANBU Power Plant II- 52A Bldg 8

OUTOTEC(sphinex) 2

Yanbu Cement Co - 4

Power Plant – Shuqaiq Phase II – 3

27
4. Quality Program
 Otis quality
Otis quality Otis Quality means world-class products and services that meet and
from design to factory to field exceed customer expectations—on time, every time.
Everyone owns quality; everyone benefits from quality.
Quality means: Customers’ requests are addressed timely and professionally.

Achieving Engineers have ready access to technical resources so they can design prod-
ucts efficiently. Sales representatives have competitive products to sell.
Machine operators use processes that enable them to work productively.
Competitive Installation mechanics receive shipments on time, without missing parts.
Service mechanics have the tools, training and resources to find the root

Excellence cause of equipment malfunction.

Based on a continuous improvement methodology, the ACE program integrates
a series of performance tools to significantly improve productivity, quality,
cost-effectiveness—and customer satisfaction. ACE is built upon decades of
expertise developed by the people of Otis: technicians, engineers, sales reps
and others in all parts of the organization. And it’s making a difference: Its
impact is seen in increased sales, timely installation, greater reliability and lower
callback rates.
An Incremental
Approach Qualifying Bronze Silver Gold
ACE helps an organization training and initial use of ACE expand ACE activities 100% relentless
identify and solve prob- awareness of ACE processes & tools; across all key execution of all ACE
lems, improve processes processes & tools; improved business processes; signifi- processes; superior
and make strategic deci- baseline current performance cant improvement financial achieve-
situation; waste in business ments; best-in-class
sions. ACE takes an
elimination performance; quality and customer
incremental approach, benefits apparent satisfaction
enabling work groups to to customers
advance through four
levels of proficiency: ACE coordinators and pilots provide leadership and guidance
in the application of these quality tools:
Market Feedback Uses impartial market data to focus on the issues causing customers
Analysis the most problems.

Quality Clinic Simple tools for identifying turnbacks (defects, waste or

Process Charts (QCPC) inefficiencies that disrupt processes).

Relentless The rapid and persistent pursuit of the real reason a problem
Root Cause Analysis occurred, to prevent its reoccurrence.

Mistake Proofing Uses wisdom and ingenuity to change how we work so we can do our
jobs 100 percent defect-free, 100 percent of the time.

Process Management Achieving effectiveness, efficiency and agility in a process by

and Certification mapping the processes as it is today, identifying waste to be eliminated,
and developing and implementing a new streamlined process.

Standard Work In a business process, simplifies and structures work to ensure maxi-
mum quality, consistency and repeatability over time. In the factory,

16 GEN 027 (0903) © Otis Elevator Company. All rights reserved.

Standard Work details the motion of the operator and the sequence of
movement of material through the work area.

New 5S Creates a quality mindset and a workplace that can be visually

understood by anyone who walks in—through these principles:
Sort, Straighten, Shine, Standardize, Sustain—plus Spirit.

Total Productive Achieves maximum equipment effectiveness through

Maintenance (TPM) employee involvement.

Setup Reduction Reduces the time required to change over a machine or process from
(manufacturing)
the last good part produced through acceptance of the next good part.

Passport System Involves team reviews—from project managers to senior executives—

www.otis.com

at checkpoints in the Product Development Process to ensure that

products meet the needs of sales representatives and mechanics, as
well as customers.

1 of 2

01/09 Page 283 of 292

 Otis quality Results show that ACE works. On average, Silver factories have
improved on-time delivery by 48% and have reduced part shortages in
shipments by 42%. When shortages do occur, they are corrected 43%
faster. At Bronze branches, installation efficiency is up 6%, callback
rates are down 15% and working capital is down by as much as 60%.

Process streamlining ACE makes the difference in manufacturing

What you think your process is Otis factories demonstrate big duction of a new product, and
improvements in results in reaching Home elevator costs were down 20
ACE Silver certification. At percent and SpecREVO costs were
Shibayama, Japan, for example, down 22 percent in the last two
What your process actually is profitability has increased dramati- years. In addition, Shibayama began
cally, Home elevator callbacks were responding to customer issues with
down 60% six months after intro- immediate solutions within one day.

Process improvement boosts sales results

ACE tools have improved processes Analysis enabled the branch to
and increased sales at Otis India’s identify problems and make changes.
Bangalore Branch. When new As a result, the branch surpassed
equipment sales declined, an analysis its sales plan of 275 units, reaching
revealed that previous major cus- an all-time high of 302 units—
What your process could be
tomers had been placing orders including 82 units booked with cus-
with competitors. Market Feedback tomers who previously had bought
Analysis and Relentless Root Cause competitors’ products.

ACE’s Market Feedback

82 Competitor
ACE: a journey, not a destination customers Analysis tool helped India’s
Bangalore Branch beat plan
Time was, the word “quality” in business by 10% for an all-time high
of more than 300 units.
meant reducing defects in manufacturing.
Today, it embraces every aspect of making Plan Actual
a business more effective—from improving 275 Units 302 Units
customer satisfaction to slashing cycle time.
ACE’s continuous-improvement methodology
ACE tools improve efficiency at customer call center
helps an organization to quickly identify
and solve problems; to improve vital processes; OTISLINE France, the first customer faster, completing the calls 18 per-
to make strategic decisions; and, thereby, call center to receive Bronze certifi- cent quicker, and conveying pre-
to raise the bar in every area of business cation, used the Total Productive cise information to mechanics in
performance. Maintenance tool to improve the field to ensure that problems
processes and increase respon- are solved and elevators are back
For sales and field organizations, ACE can siveness to customers. Service in operation as quickly as possible.
help streamline key business processes— representatives are answering calls
making them more efficient, more effective,
more adaptable. For example, the ACE
Process Management tool helps people in the Improvement in delivery performance at contract logistics center
field identify and prioritize areas for improve- On the road to Silver, on-time QCPC to identify turnbacks and
ment—and develop processes to address delivery performance increased analyze the root causes of prob-
them. ACE’s continuous-improvement tools— dramatically in 2002 at the lems. Rate of Non-Service (RONS),
QCPC, Relentless Root Cause Analysis and Contract Logistics Center- the percent of deliveries failing to
Mistake Proofing—bring a well-structured Modernization in Berlin through the reach jobsites on time, decreased
analytical framework and improvement application of ACE tools such as from 32.6 percent in October 2001
methodology to such key processes as sales to 5 percent in October 2002.
and installation, EH&S and maintenance.
2001 2002
The ACE system integrates quality with 35 Separate QCPC teams
financial objectives to achieve breakthrough 30 focused on various functions
improvements in business performance, 25 such as contract handling,
20 material management, fixtures
customer satisfaction and employee motivation. assembly and shipping to
15
improve delivery performance.
10
5
%
Jan Feb Mar Apr May Jun Jul Aug Sep Oct

2 of 2

01/09 Page 284 of 292

01/09 Page 285 of 292
 SE Otis Basics

Otis Basics

The Otis Vision

Our vision of making Otis The Leader in service excellence must be evident in the actions of every Otis professional worldwide.
Likewise, every employee is an ambassador of Otis who must help us achieve our mission of being first in service, first in
products, and first in performance. You are the Otis brand—the embodiment of the values we share.

Roadmap Basics

Think safety first. Each employee is responsible for their own safety, the safety of other workers, and the safety of the riding
public. Every employee is empowered to take any action necessary to eliminate the potential for an accident. At the beginning of
each work session, scan the area for hazards or risk of accident. At the end of each work session, make sure the job site or
workspace is clean, tidy and safe.

Respond to customer requests promptly. Answer telephone calls in a standard way and before the third ring: "Otis Elevator
Company. (Your name.) How may I help you?" Reply to every customer phone call or e-mail on the same day (leaving a message
or e-mail if the customer is unavailable).

Visit your customer every time you are in their building. Convey a sense of urgency in your work and keep your customer fully
updated on your progress. When possible, check in and check out with them daily, giving a brief overview of the work you have
completed. Remember to ask if there is anything else you can do for them and, above all, to thank them for their business. If the
customer is not there, leave a card with a note.

Deliver what you promise—promptly and unequivocally. By the same token, do not promise something you know Otis cannot
deliver. If circumstances arise that prevent you from keeping a promise, call the customer immediately.

When a customer complains, remain calm. Listen, empathize and respond with a can-do attitude. Take ownership of the
complaint and work to resolve it promptly. Remember that every complaint contains an opportunity to exceed the customer’s
expectations and transform a negative experience into a positive one.

Be prepared when going into a customer meeting. Conclude each meeting with a summary of action items. Remember: If a
customer asks you for something, you own that request. Keep track of open action items until the request is fulfilled—and the
customer is fully delighted.

Think of yourself as an extension of the customer’s staff in every building you work in. Be your customer’s eyes and ears.
Where appropriate, offer suggestions that will help make them more successful.

Remember that you are always on view. Adopt a pleasant and constructive attitude. A smile goes a long way toward maintaining
a positive image. Take pride in your appearance. Take pride in your work. Take pride in your company.

Ask yourself: “What does the customer want?” Then work to exceed those expectations. Follow up on every job. Never assume
that any problem has been fixed.

We are responsible for our own learning and self-development. By expanding our knowledge and skills, we enhance our ability
to help both Otis and our customers.

Be uncompromising on work quality. Never pass along errors. Apply ACE tools to identify the root cause of a problem, then work
to eliminate it.

At Otis, we succeed or fail as a team. It’s up to you to create a work environment where the needs of customers are met promptly
by leveraging Otis’ global network of knowledge and experience.

http://as2.whq.otis.com/cbt/service_excel/02_OtisBasics/SE_OtisBasics_02_forWeb.htm31/12/2008 12:23:57
5. Safety Program
 United Technologies Corporation

Environment, Health & Safety Goals

CARRIER | HAMILTON SUNDSTRAND | OTIS | PRATT & WHITNEY | SIKORSKY | UTC FIRE & SECURITY | UTC POWER

01/09 Page 287 of 292

 UTC has a disciplined and proven approach to profitability and
environmental responsibility.
EH&S TIMELINE
1991

2010
’91 ’94 ’95 ’96 ’97 ’99 ’00 ’01 ’06 ’07 ’10

First EH&S Met 1995 goals Met many Launched 10X Added worldwide Added materials 10X Launched
goals set, early and set 2000 goals safety goals, air emissions, of concern goal goals end 2010 goals
end date goals for 2000 early end date recycled and
12 / 31 / 95 12 / 31 / 06 non-recycled
waste goals
Added worldwide
water and energy
goals at year end

10X GOALS 2006 10X GOALS SUMMARY

For more than 15 years, discipline UTC set its first EH&S goals in 1991 and met
and focus have guided UTC’s many of them before the 1995 deadline. We set Air Emissions Recycled Waste Non-Recycled Waste Energy Use
ACTUAL ACTUAL ACTUAL
new goals through 2006 including “10X” improve- ACTUAL
continuous environment, health &
safety (EH&S) improvement.
ments in safety metrics, striving for a 90 percent
reduction from the 1996 base year. Ten years later, 69%
reduction
52%
reduction
66%
reduction
56%
Since 1990, hazardous waste and we have not met all these extraordinary goals but
reduction

air emissions have decreased have come close. GOAL GOAL GOAL

89 percent and 98 percent, respec- 60% 35% 60% GOAL

40%
tively. Employee health and safety, We exceeded our 10X goals to reduce air emissions
as measured by lost time incidence, and waste (recycled and non-recycled). We also
Materials of Concern Worldwide Lost Day U.S. Total Recordable
exceeded goals to reduce energy and water use by Water Use in New Products Incidence Rate Incidence Rate
improved 94 percent in the same
40 percent between 1997 and 2006 (normalized ACTUAL GOAL GOAL GOAL
period. As our past performance has for revenue). In absolute terms, energy use during
demonstrated, meeting our 2010 this same period measured in Btu’s decreased 72% 100% 90% 90%
goals will be both challenging and 19 percent and water use by 49 percent worldwide, reduction reduction reduction reduction

rewarding. while UTC revenues nearly doubled. Although GOAL ACTUAL ACTUAL ACTUAL
we fell short of our safety goals, our worldwide lost 40% 45% 80% 78%
workday incidence is down 80 percent and U.S.
recordable incidence down 78 percent. While not
90 percent, we made significant reductions and will
continue to strive for a workplace free from injury.
NOTE: 10X air, waste, energy and water use metrics are normalized for revenues. Energy and water metrics apply to UTC
manufacturing sites and locations with >$100K in energy spending.

01/09 Page 288 of 292

 2010 GOA LS

UTC’s 2010 goals are just as aggressive as past

goals and include several significant changes.
For the first time, we have extended our environmental
expectations to include suppliers and new products.
Environmental performance will be measured in
absolute terms rather than normalized for revenue.
We also included a new and important metric on
greenhouse gas reduction, expanded global safety
metrics and a greater focus on compliance. UTC
looked broadly at peer companies, best practices,
and partnered with Innovest, an internationally
recognized investment research and advisory firm,
to establish the new targets.

Annual updates on UTC’s EH&S progress are available on our Web site at www.utc.com/responsibility.

01/09 Page 289 of 292

 2010 G O A L S

FA CTO RY & O P E R AT IONS METRICS

Non Greenhouse Greenhouse Gases

Gas Emissions (CO2 Equiv.) Waste Water

Chemicals
Industrial Process Non-Recycled Consumption Discharged

20%
reduction
12%
reduction
10%
reduction
30%
reduction
10%
reduction
10%
reduction

Assurance
Regulatory Review Score Safety

Worldwide Worldwide Total

Notice
of Violation
Permit
Exceedances > Lost Day
Incidence Rate
Recordable
Incidence Rate

TARGET = TARGET =
0 0 70% .17 .64

Energy conservation and greenhouse gas (GHG) reduction Increasing workplace safety remains to be a focus for the
are an important part of UTC’s 2010 goals. Prior to 2002, there company. Our worldwide goals are to reduce lost workday
was no accepted standard for measuring GHG emissions. incidence from 0.49 to 0.17 per 100 employees, and
For the 2010 goals, UTC adopted the GHG accounting standards recordable incidents from 1.42 to 0.64 per 100 employees,
and methodologies set out by the World Business Council by 2010. UTC strives for a workplace free from injury.
for Sustainable Development and the World Resources Institute
GHG Protocol. Our goal is to reduce absolute GHG emissions
by 3 percent annually through 2010. This is an aggressive goal
as we achieved about 2 percent annually since 1997. We
intend to make the reductions mainly through investments in
energy conservation projects and co-generation systems at
many of our larger facilities in the United States.

01/09 Page 290 of 292

 2010 G O A L S

S UP P L I E R ME TR I C S PR ODU C T ME T R IC S

Minimum Requirements for Passport &

Critical Suppliers Design Review Certification

Packaging Energy Efficiency

100% 10%
reduction
10%
increase
meet UTC EH&S expectations

in product packaging from baseline product

Materials of Concern

100%
eliminated in new products

An important new metric in the 2010 goals is supplier EH&S UTC will continue pursuing our goal to eliminate materials
expectations. The global scope of our operations gives us of concern from new products as we’ve done in the past.
the opportunity to affect all of our businesses positively. We seek to minimize the environmental footprint of our
Representatives from UTC’s Supply Management and EH&S products, and we look to United Technologies Research
groups have designed a program that sets five minimum Center (UTRC) and R&D functions at our business
EH&S expectations for the commodities and suppliers that units to guide us toward environmentally sound products
have the greatest EH&S risk. and solutions.

UTC’s critical suppliers will be asked to assess themselves

against our EH&S expectations and to document corrective
actions where necessary. We define critical suppliers as those
providing the top 80 percent of UTC’s raw materials, special
processes and industrial product purchases. Data will be
collected and tracked and other commodity groups will
be added as the program develops.

01/09 Page 291 of 292

01/09 Page 292 of 292
6. Warranty & Maintenance
respond | inform | control : O t is Elit e SM
Ser vice
I t ’s y o u r e l e v a t o r. I t ’s o u r p r i o r i t y.
Improve the value of your building
Managing a building takes real agility. On any given day, your attention can be split in
a million different directions. When it comes to your elevator, however, our Otis EliteSM
service simplifies your day by taking one important responsibility off your mind.

Otis Elite Service Beyond Maintenance

RESPOND INFORM CONTROL

Expert analysis Instant infor mation Unprecedented control

within minutes when you need it and adaptability
R E S P O N D & R E S O LV E Faster Response Time. Increased Up-time.

Instant expert connection > Remote resolution > Back in service faster

Up to 75% faster resolution time

Resolution Time

With Otis Elite service response time is accelerated and downtime is

Repair Time
minimized. We guarantee our Otis Elite team will analyze your elevator Diagnostic Time
within 15 minutes of a call and we’ll deliver up-time levels of 99%. Response Time
Otis Elite Industry
Service Standard
INFORM Constant communication. Keep your management team and tenants informed.

U Problem Identified: U Service Started: U Issue Resolved:

An issue has been identified > We are investigating and diagnosing > We resolved the issue and returned
in your building. the issue. the elevator to service.
 CONTROL Keep your elevator in synch with the flow of your building.

Life Safety / Security Investment Protection Special Events Conserve Energy

• Designate an elevator • Move elevator • VIP Service • Activate fan energy

to serve an emergency to avoid damage save mode
• Express elevators
• Lock off floor for • Designate elevator for special events • Activate cab light energy
unsafe condition to support moves and/or save mode
• Change parking floors
service construction
• Lock down all elevators to quickly clear lobbies • Shut down elevator(s)
• Restrict floor access
• Change security codes • Improve passenger comfort
• Give passenger more
• Release trapped passengers
time to enter/exit elevator
How could your elevator better adapt to the changing environment

Adapt to the demographics Remote interaction when

Move elevator to avoid damage
of your building you are off-site

Respond to tenants’ need Change selected elevator Experts remotely move

for more time to enter/exit functions remotely with elevator out of harm’s way
the elevators one phone call to protect your investment
of your building? One phone call to Otis Elite Service.

Improve tenant safety and Use elevator to service Keep an elevator in service
protect investments an emergency if a button is damaged

Move/lock off or restrict Move emergency personnel Experts remotely move

access during construction, with express elevators elevator until a mechanic
build-outs and moves or restrict access in minutes arrives on-site
Your building, your support team
Otis Elite service is placing unprecedented control in the hands of building managers, allowing them to reach new levels of efficiency. With our state-of-
the-art technology – backed by a dedicated Elite service team – we’re taking the worry out of managing your elevator. We want to be your expert, your
resource, and your trusted advisor.

Partner with Otis Elite Service today.

 REM
®

The original gets better

REM 6.0 is the newest version in our mature lineage of remote monitoring
®

products. With over half a million REM devices installed worldwide, OTIS con-
®

tinues to be the leader in remote monitoring technology.

Peace of Mind
BENE FI T S Relax, knowing that our expert technicians are able to
continuously monitor your elevators 24 hours a day 365
Green in design days a year. Our advanced round-the-clock monitoring
24-hour monitoring ensures safe system provides building owners and managers additional
operation confidence in Otis maintenance.
Smart sensors reduce elevator
downtime
Improved OTISLINE® voice and Response
data communications
Peak elevator performance with
With an increase in data sensors and an upgrade in the
remote downloadable software REM 6.0 modem, we are able to proactively detect and
®

Fast Installation time report, even faster than before, component degradation,
Hassle-free new construction intermittent anomalies and other factors that may interrupt
handover elevator operation. This improvement to response time
maximizes elevator uptime.

Reliability
Lower interruptions and reduce callbacks with this versatile
elevator monitoring system. REM 6.0 offers increased
®

memory capacity, which we use to flag issues faster, en-

hancing the overall reliability of your elevator system.
www.otis.com
REM
®

Flexible Connectivity Solutions

For over two decades REM devices around the world have stayed connected
®

to your equipment via a traditional telephone line. Staying connected is criti-

cal to the success of optimizing your elevators’ performance with REM , which
®

is why we have developed a flexible product to meet your connectivity needs.

Today, the REM 6.0 system provides you with both wireless and telephone line
®

connectivity to keep you connected and to meet your ever changing needs.

Wireless Connectivity
Get the comfort of an advanced remote elevator monitor-
ing system partnered with wireless technology.

www.otis.com
Turn-key Product
Avoid the stress and expense associated with third party
phone company vendors. No additional infrastructure
is needed to complete your installation. Our complete
hardware package installs quickly to your existing or new
equipment for maximum convenience.

Reduce Costs
Eliminate your analog telephone service and save. When
compared to traditional telephone services, reliable wire-
less connection provided through our REM technology
®

can substantially lower your monthly recurring operating

costs.

Telephone Line Connectivity

A history of reliable connectivity to provide the peace of mind you have come
to expect from REM devices. The traditional telephone connection meets the
®

needs of customers with existing telephone lines or when wireless connectivity

is not available.
 OTIS ELEVATOR COMPANY
SAUDI ARABIA LIMITED

SUMMARY OF RECOMMENDED PREVENTIVE OPERATIONS

In machine room
• Clean machine room: clean and tidy the room.
• General inspection of machine, brake, motor and controller.
• Check for noises, oil levels.
• Check clearances in machine sheave bearings.
• Clean the machine brake and check for wear.
• Check the alarm installation.

On floors
• Check the landing fixtures.
• Check the landing door contact operation.
• Observe the door, contact, door lock operations and the play when closing. Change
any worn or damaged parts.
• Check and clean the door air cords, rails and tracks.
• Check the oil level in the buffers (if oil buffers).

In shaft
• Check the pit for fallen parts and oil leaks.
• Check the different sheaves in the pit for slackness.
• Check the tension of the governor tension device.
• Check the counterweight.
• Check all the ropes for tension and wear.
• Check the rope fastenings.
• Check the rail bracket fastenings.

In car
• Clean the floor and door sill.
• Check the correct operation of the car door. Clean the door air cords and hangers.
• Door operator: clean if required. Check the noise, fastenings, contacts and the door
detector. Check the bearings. Check whether the door operator is working properly.
• Check the correct operation of the car signals.
• Check the correct operation of the car call buttons, door open/door close buttons,
alarm button and switches.
• Check the correct operation of the overload system. Check the leveling accuracy.
• Check the safety linkage and grease if required.

Important: Maintenance must be carried out only by trained elevator technicians who are
fully aware of all safety requirements for equipment and personnel.

01/09 Page 216 of 292

 OTIS ELEVATOR COMPANY
SAUDI ARABIA LIMITED

7. LANDINIGS ( EVERY VISIT )

A. HALL BUTTONS
• Check for broken or sticking buttons, check that all screws are in place and faceplates
are properly fastened.
• Check illumination.

B. LANDING DOOR LOCK RELEASE KEYS

• Check operation of keys on door locks. Ensure that the key is kept with the authorized
person.

8. CAR ENCLOSURE ( EVERY VISIT )

A. FLOORING
• Inspect for worn or loose flooring.

B. LIGHTING AND FAN

• Clean. Ensure that lighting covers are secure. Check fixings and wire connections.

C. CAR OPERATING DEVICES

• Check alarm system.
• Check that there will be a response to alarm bell.
• Check for broken or sticking buttons and ensure that all fixings are secure.
• Check illumination.

D. INDICATORS
• Test position indicators and call registration lights for proper operation and check for
non-functional LEDs/LCOs improper contacts.

9. ROPES
• Check and replace if needed.

10. SAFETY GEAR ON CAR

• Check and test as required.

01/09 Page 215 of 292

 OTIS ELEVATOR COMPANY
SAUDI ARABIA LIMITED

B. DOOR OPERATOR (QUARTERLY)

• Ride in the car and observe door operator, check smoothness of operation, noise and
slamming.
• Inspect operator motor and gear.
• Lubricate as necessary.
• Check that all fixing bolts are tight and check for slackness in linkages and chains.

C. DOOR DETECTOR
• Recalibrate the door detector sensitivity and field of operation, if applicable to the type
of detector.

5. HOISTWAY OR SHAFT ( ANNUALLY )

A. GUIDE RAILS
• Check all bolts for tightness.
• Check car and counterweight guide shoes for wear and adjustment.
• Brush down backs of guides and guide brackets to keep clean.

B. LIMIT SWITCHES AND CAMS

• Check that limit switch rollers are free.
• Check rollers for wear and renew if necessary.
• Clean interior of limit switches and examine contacts.
• Check that all connections are tight.
• Check alignment of switches and cams.

C. SENSOR AND PROXIMITY SWITCHES

• Clean.
• Check fixing.

6. TRAVELLING CABLES
• Check anchorages and be sure that cables do not drag on wall when car is traveling.
• Examine outside coverings for wear. Check for rubbing from concrete or steel
supports.

01/09 Page 214 of 292

 OTIS ELEVATOR COMPANY
SAUDI ARABIA LIMITED

B. MACHINE (ANNUALLY)

• Inspect the brake coupling and linings for wear.

• Ensure that the keys and fixing bolts are secure.
• Ensure that the linings are free of oil.
• Check all moving parts for wear.
• Ensure that the brake release and winding system is available and works.

C. MOTOR (ANNUALLY)
• Check electrical connections for tightness.

D. SHEAVES (ANNUALLV)
• Check that sheaves are securely fixed.
• Inspect sheaves for cracks.
• Check grooves for wear and signs of rope slip.

E. REDUCTION GEAR (ANNUALLY)

• Check condition of worm and worm wheel.
• Check backlash and thrust play.
• Check oil.

F. GOVERNOR (Annually)
• Check sheave for wear.
• Ensure fixings are secure.
• Lubricate as necessary.

4. CAR AND LANDING ENTRANCES ( QUARTERLY )

A. DOORS
• Do not lubricate tracks where rubber tired rollers are used.
• Clean hangers.
• Clean eccentric rollers on hangers.
• Check air cords for wear and tension.
• Check bottom guides on doors.
• Check weight closers.
• Check lock contacts for condition.
• Check lock latching mechanism. Ensure that doors cannot be pulled open when car is
not at that landing.
• With lock contacts open, ensure that elevator will not move.
• Check car door switch. Ensure that elevator cannot move with car door open 25mm or
more.

01/09 Page 213 of 292

 OTIS ELEVATOR COMPANY
SAUDI ARABIA LIMITED
MAINTENANCE – GENERAL INFORMATION

1. GENERAL

Routine maintenance can be divided into three main categories.

• Systematic examination, adjustment and small component replacement.

• Periodic lubrication.
• Reporting of unsafe conditions and major repair requirements.

It is common practice but not always necessary, to visit once a month, and systematically
work through the various maintenance tasks.

2. EVERY VISIT

• Meet the building maintenance engineer or other designated person to obtain his
report on the elevator.
• Ride in car and observe starting, stopping, operation of doors and door reversal
devices.
• Check alarm bill operation and car lighting.
• Listen for any unusual noises.
• Check that safety notices are in position.
• Check that hand winding instructions and equipment are in position.
• Check that the authorized person has the machine room and landing door release
keys.

3. MACHINE ROOM

A. CONTROLLER (SEMI ANNUALLY)

• Clean the air filters (if applicable).
• Clean the external surfaces of component parts.
• Check the internal condition of the motor switches and renew as necessary.
• Check the connection of the wires to the relays, switches, fuse holders, etc.
• After two years of service, check the internal condition of the relay switches.

01/09 Page 212 of 292

 OTIS ELEVATOR COMPANY
SAUDI ARABIA LIMITED

PREVENTIVE MAINTENANCE

Important: Maintenance must be carried out only by trained elevator technicians who are
fully aware of all safety requirements for equipment and personnel.

01/09 Page 211 of 292

 OTIS ELEVATOR COMPANY
SAUDI ARABIA LIMITED

THE MODIFIED COMPONENTS ARE SENT TO THE AFFECTED ELEVATOR BRANCHES.

THERE IS A SPECIAL DEPARTMENT TO HANDLE TROUBLE REPORTS COMING FROM
VARIOUS BRANCHES IN EACH ZONAL OFFICE.

CALLBACKS

ANY ELEVATOR BREAKDOWN IS ATTENDED TO PROMPTLY. THERE IS A

RECORDING SYSTEM ON THE TIME TAKEN FROM THE CALLBACK RECEIVED IN THE
OFFICE TILL THE MECHANIC REACHES THE BUILDING. ALSO THERE IS A TIME
RECORDED FOR THE TIME TAKEN TO ATTEND THE BREAKDOWN. IF THERE IS A
REPEATED BREAKDOWN A SUPERVISOR VISITS THE UNITS TO DETERMINE
THE CAUSE OF TROUBLE AND REMEDIAL ACTION IS TAKEN.

SPARE PARTS (STOCK MORE THAN 4 Million SAUDI RIYALS)

OTIS HAS A STOCK OF SPARES CONSISTING OF APPROXIMATELY 3500 ITEMS, FOR

THE ELEVATORS AND ESCALATORS UNDER CONTRACT AT ALL BRANCHES IN
SAUDI ARABIA. THERE IS A CENTRAL STORE IN THE HEAD OFFICE. THE STOCKS
ARE UPDATED AND NEW ITEMS ORDERED THROUGH UPDATED LIST EVERY THREE
MONTHS.

MAINTANANCE – REPAIRS

EACH TECHNICIAN IS GIVEN A CERTAIN ROUTE WITH A NUMBER OF UNITS

DEPENDING ON THE TYPE OF EQUIPMENT AND HIS TECHNICAL SKILL. THIS
TECHNICIAN IS GIVEN RESPONSIBILITY TO MAINTAIN HIS UNITS AND DO MINOR
REPAIRS. ALSO HIS PERFORMANCE IS SUPERVISED BY THE NUMBER OF
CALLBACKS AND QUALITY OF MAINTENANCE. ANY MAJOR REPAIRS ARE HANDLED
BY A SEPARATE REPAIR TEAM.

FIELD AUDIT

THERE IS AN ANNUAL FIELD AUDIT FOR THE ELEVATORS FROM AN INTERNATIONAL

AUDITOR FROM OUR CORPORATE FIELD AUDIT GROUP REPORTING DIRECTLY TO
THE PRESIDENT OF OTIS. THE DUTY OF THESE AUDITORS IS TO CHECK THE
COMPLETE SERVICE ORGANIZATION IN EACH BRANCH AND EXAMINE THE
ELEVATORS TO ASSESS THE QUALITY OF MAINTENANCE AND PERFORMANCE.
THEY ALSO DISCUSS THE VARIOUS PROBLEMS OF SERVICE AND MAKE THEIR
RECOMMENDATIONS, WHICH ARE FOLLOWED UP DURING THE NEXT VISIT.

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 OTIS ELEVATOR COMPANY
SAUDI ARABIA LIMITED

NATIONAL NETWORK

WHEREVER THERE IS OTIS EQUIPMENT, OTIS MAINTENANCE AND SERVICE IS

ALWAYS AVAILABLE.

SAFETY

YOU DON'T WANT TO GAMBLE WITH THE SAFETY OF THE PEOPLE WHO USE YOUR
ELEVATOR. OTIS DOESN'T WANT TO EITHER.

SAFETY IS BUILT INTO EVERY ELEMENT OF TO-DAY'S ELEVATOR KEEPING YOUR

ELEVATOR OPERATING THE WAY IT WAS MADE TO OPERATE. OTIS SERVICE ALSO
KEEPS IT OPERATING SAFETY.

SINCE 1853 OTIS HAS BEEN WORKING TO MAKE ELEVATORS THE SAFEST FORM OF
TRANSPORTATION. IN SERVICING, OTIS HAS ALWAYS PUT TOP PRIORITY ON
ELEVATOR SAFETY.

DEPENDABILITY

OTIS SERVICE IS THE ECONOMICAL WAY TO KEEP YOUR ELEVATOR ON THE JOB
DAY AFTER DAY, YEAR AFTER YEAR, SAFELY, EFFICIENTLY, RELIABLY. WHEN
PEOPLE IN YOUR BUILDING PRESS AN ELEVATOR BUTTON THEY WANT SERVICE.
YOU CAN RELY ON OTIS SERVICE TO KEEP-YOUR ELEVATOR OPERATING AS IT
SHOULD.

TRAINED PERSONNEL

TRAINED AND SUPERVISED TO BENEFIT FROM MORE THAN 135 YEARS OF OTIS
EXPERIENCE IN MANUFACTURING AND SERVICING ELEVATORS. IN SAUDI ARABIA
TRAINED PERSONAL ARE EMPLOYED FROM OTIS COMPANIES WORLD WIDE. THESE
PERSONNEL ARE ALSO KEPT ABREAST WITH THE LATEST DEVELOPMENTS
THROUGH FIELD EDUCATION AND OTHER TRAINING COURSES CONDUCTED FROM
TIME TO TIME.

MANUALS AND DRAWINGS

FIELD CONSTRUCTION MANUALS, ADJUSTMENT MANUALS, COMPONENT MANUALS

AND DRAWINGS ARE AVAILABLE AT ALL BRANCH OFFICES OF OTIS COMPANIES.
THESE ARE ALWAYS UPDATED WHENEVER REQUIRED. IF ANY CORRECTION
REQUIRED ON A CERTAIN COMPONENT DUE TO ANY FAULTY OPERATION,

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 OTIS ELEVATOR COMPANY
SAUDI ARABIA LIMITED

OTIS MAINTENANCE (CONTD.)

INVENTORIES

OTIS INVESTS HEAVILY IN INVENTORIES TO ENSURE INSTANT OFF-THE SHELF

AVAILABILITY OF SPARE PARTS FOR ALL TYPES OF ELEVATORS, ESCALATORS AND
MOVING WALKS. THIS IS THE ESSENCE OF OUR TOTAL MAINTENANCE ABILITY.

LEADING PARTS

A LARGE STOCK OF "SPARE LENDING PARTS" IS KEPT BY OTIS IN ADDITION TO THE

SPARE PARTS. THESE SPARE LENDING PARTS ARE LOANED AS FREE
REPLACEMENTS FOR YOUR INSTALLATION IN THE EVENT A MAJOR REPAIR
BECOMES NECESSARY. THIS REDUCES THE SHUT-DOWN TIME OF YOUR
EQUIPMENT, SO THAT THE USER INCONVENIENCE IS MINIMISED.

24 HOUR SERVICE

OTIS SERVICEMEN ARE ON STAND BY 24 HOURS, SEVEN DAYS A WEEK. THIS

INCLUDES SPARE PARTS FACILITIES T0 ENSURE RAPID RESPONSE TO THE NEEDS
OF THE CUSTOMERS WHO WANT THE FACILITY OF 24 HOUR SERVICE.

SAFETY

CAREFUL STUDY OF DATA RECEIVED FROM REGULAR INSPECTIONS AND

MAINTENANCE REPORTS ALLOWS OTIS ENGINEERS TO IDENTIFY AREAS FOR
RESEARCH. RESULTS OF THE RESEARCH ARE FED BACK TO OTIS MAINTENANCE
TEAMS WHO ENSURE THAT YOUR EQUIPMENT WORKS AT PEAK PERFORMANCE
AND TO THE HIGHEST SAFETY STANDARDS.

SERVICE MONITORING

OTIS MONITORS THE PERFORMANCE OF EVERY PIECE OF EQUIPMENT AND ANY

ROUTINE REPAIR WORK CARRIED OUT ON ANY ELEVATOR, ESCALATOR AND
MOVING WALK. THIS ALLOWS US TO ASSESS THE CONDITION OF YOUR
EQUIPMENT AND ANTICIPATE ANY PROBLEMS WHICH ARE LIKELY TO OCCUR.

QUALITY ASSURANCE

EXPERIENCED OTIS SUPERVISORS CONDUCT REGULAR INSPECTIONS AND

SURVEY OF ALL INSTALLATIONS UNDER MAINTENANCE TO ENSURE SUSTAINED
AND EXCELLENT SERVICE.

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 OTIS ELEVATOR COMPANY
SAUDI ARABIA LIMITED

GENERAL INFORMATION
OTIS MAINTENANCE

TO MAINTAIN ELEVATORS, ESCALATORS AND MOVING WALKS IS OUR SPECIALITY

ALL OVER THE WORLD. OTIS OPERATES THE LARGEST ELEVATOR MAINTENANCE
ORGANIZATION IN THE WORLD, ENABLING IT TO MOVE THE EQUIVALENT OF THE
WORLD'S POPULATION EVERY NINE DAYS.

OTIS INVENTED THE FIRST ELEVATOR SAFETY GEAR IN 1853 -OTIS ALSO STARTED
MAINTAINING THE FIRST ELEVATOR EQUIPPED WITH SAFETIES.

OTIS HAS MORE THAN 150 YEARS EXPERIENCE IN MOVING PEOPLE HORIZONTALLY
AND VERTICALLY AND WE HAVE, OVER THE YEARS, DEVELOPED OUR EXPERIENCE
IN THE SERVICING OF ELEVATORS, ESCALATORS AND MOVING WALKS.

OTIS IS TOTALLY COMMITTED TO MAINTENANCE - NOT ONLY TO SELL THE

EQUIPMENT, BUT TO MAINTAIN THEM AND KEEP THEM RUNNING EFFICIENTLY FOR
THE BENEFIT OF THE USERS.

THE DEVELOPMENT OF SERVICE ROUTINES AND BACK -UP FACILITIES ARE AN

INTEGRAL PART OF EVERY COMPONENT OF OTIS DESIGN.

OTIS IS COMMITTED TO SAFE AND EFFICIENT OPERATION OF OUR ELEVATOR,

ESCALATOR AND MOVING WALK SYSTEMS AROUND THE WORLD, AND TO EXTEND
THE LIFE OF THE EQUIPMENT, THERE BY PROTECTING THE OWNER'S INVESTMENT.

HOW DOES OTIS ACHIEVE THIS?

RESEARCH AND DEVELOPMENT

FREE EXCHANGE OF EXPERTISE THROUGHOUT OUR WORLD-WIDE NET WORK

CONTRIBUTES ENORMOUSLY TO LONGER EQUIPMENT LIFE, LOWER COSTS AND
INCREASED SAFETY. OTIS IS A PART OF UNITED TECHNOLOGIES CORPORATION,
WHICH IS ONE OF THE WORLD LEADERS IN R & D SPENDING.

TRAINING

OTIS SERVICEMEN ARE GIVEN EXTENSIVE THEORETICAL AND PRACTICAL

TRAINING IN ALL ASPECTS OF EQUIPMENT MAINTENANCE. TRAINING OF
SERVICEMEN IS AN INTEGRAL PART OF OTIS MAINTENANCE PHILOSOPHY. OTIS
RUNS SEVERAL TRAINING CENTRES THROUGHOUT THE WORLD.

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