SUNDAY SAMUEL
Address: 150, Abeokuta street, Ebute-metta, Lagos
Email: sundaysamuel901@gmail.com
Phone No: 07052646041, 09027619161
CUSTOMER SERVICE MANAGER
PROFILE SUMMARY
Service minded customer Experience Manager with broad scope of experience in several
retail environment. Keen ability to assess ineffective areas of customer service and
proposing effective solutions. Experience in customer loyalty, relationship and value
management. Efficiency driven and organized with team-oriented mentality and dedication
to customer satisfaction, business goals and sales excellence. Skilled in coordinating
documentation and handling payments.
HIGHLIGHTS
Increasing loyalty
Improving customer satisfaction
Organizational changes
Project management
Analytical problem solver
Strong leader and communicator
WORK HISTORY
Eunice stores – customer service manager/sales coordinator
2015
Assumed ownership over team productivity
Handled diverse range of customer service, operational and administrative
requirements daily
Explained product prices and packages as well as answered questions and addressed
concerns of customers
Kemlinkus Solution Enterprise – Customer service manager
2017/2018
Managed customer related activities
Managed work flow to meet quality service goals.
Resolved all customer complaints in a professional manner while prioritizing
customer satisfaction
JB STUDIOS -
2022
Facilitated customers experience improvement
Encouraged the impact of team work
Proposed solutions to internal problems leading to customers inconvenience.
SKILLS
Computer literacy: I am a computer literate with an in-debt knowledge in Microsoft word,
Photoshop etc
Communication skills: I can effectively communicate complex concepts and ideas to both
technical and non-technical audiences.
Customer service specialist
EDUCATION
University of Ibadan, Ibadan, Nigeria
B.Ed. Social Studies Education
Army Children High School, Epe, Lagos State
WASSCE
