NIKHIL KHATTA
Chandigarh 160022 | +917696201734 | nikhilkhatta@gmail.com
SUMMARY
To obtain a role in a department requiring a qualified professional and valued team player. Over 9
years of experience working in the healthcare industry Experience with DME billing,
SKILLS
Strong sills in following verbal and Goal setting
written directions Problem-solving
High Interpersonal, Giving constructive feedback
professionalism and client Employee training
service skills Work Planning and Prioritization
Mentoring Team supervision
Team development Coaching and mentoring
SOP adherence Work planning
Employee evaluation
Issue resolution
Process improvement
EXPERIENCE
09/2023 to 07/2024 Senior Team Leader
Med Karma － Mohali, India
Made sure all job duties are going according to billing schedule.
Managed Team members to complete tasks on time.
Ran month-end and weekly reports.
Monitored daily work queues in the billing system.
Assisted in hiring process of new team members: selection, training, and
coaching the day to day functions.
Collaborated with other Leads, Supervisors and Managers to improve
internal processes, services, TAT and maintained client satisfaction.
Confirmed all primary and secondary paper claims have been printed
and mailed.
Proactive communication through weekly and bi-weekly calls with the
client to maintain the quality standards.
Provided direction and guidance to less experienced team members.
Handled escalated and unresolved issues.
Recognized and recommended areas needing improvement.
Identified and tracked special handling clients to ensure billing is
handled as expected.
Worked on AR, denials, Intakes for the new clients on board to meet the
clients expectation and then deploying the team to work on it.
Helped work if necessary.
Worked old AR (i.e., AR is considered old if the date of submission was
120 days earlier).
Reviewed and monitored daily productivity and quality of work
produced.
Resolved issues associated with client requests & billing issues.
Ensured adequate training and resources/tools are available for
employees to effectively manage the volume of work.
Created monthly reports of the revenue generated to bill the client.
Assigned work to the team members on daily basis and assist them to
meet their daily goals and resolve their queries or issues.
one to one session with employees to give feedback, keep each other
in the loop, resolve issues, and help the employees grow in their roles.
Held weekly team meetings with the team giving them focus for their
workload, while resolving any billing issues that may arise and to
motivate the team to bring down their errors to zero.
Responding to any emails received from the client.
10/2017 to 05/2023 Senior Team Leader
Unify Healthcare Services － Mohali, India
Made sure all job duties are going according to billing schedule.
Managed Team members to complete tasks on time.
Ran month-end and weekly reports.
Monitored daily work queues in the billing system.
Assisted in hiring process of new team members: selection, training, and
coaching the day to day functions.
Collaborated with other Leads, Supervisors and Managers to improve
internal processes, services, TAT and maintained client satisfaction.
Confirmed all primary and secondary paper claims have been printed
and mailed.
Proactive communication through weekly and bi-weekly calls with the
client to maintain the quality standards.
Provided direction and guidance to less experienced team members.
Handled escalated and unresolved issues.
Recognized and recommended areas needing improvement.
Identified and tracked special handling clients to ensure billing is
handled as expected.
Worked on AR, denials, Intakes for the new clients on board to meet the
clients expectation and then deploying the team to work on it.
Helped work if necessary.
Worked old AR (i.e., AR is considered old if the date of submission was
120 days earlier).
Reviewed and monitored daily productivity and quality of work
produced.
Resolved issues associated with client requests & billing issues.
Ensured adequate training and resources/tools are available for
employees to effectively manage the volume of work.
Created monthly reports of the revenue generated to bill the client.
Assigned work to the team members on daily basis and assist them to
meet their daily goals and resolve their queries or issues.
one to one session with employees to give feedback, keep each other
in the loop, resolve issues, and help the employees grow in their roles.
Held weekly team meetings with the team giving them focus for their
workload, while resolving any billing issues that may arise and to
motivate the team to bring down their errors to zero.
Responding to any emails received from the client.
10/2014 to 10/2017 Subject Matter Expert
Knack Global Private Limited － Chandigarh, India
Eligibility and benefits verification
Submitted electronic claims and paper claim to primary or secondary
insurance. Also keyed claims online for faster processing.
Edited, corrected, and handled rejected claims with proper information
and re-submitted claims as required.
Worked on the Recoupments/Refunds project.
Obtaining prior Authorizations
Worked on Claim Appeals, Claim Reconsideration Letters,
Correspondence analysis etc.
Follow up with the insurance companies to inquire about outstanding or
unpaid claims.
Patient calling to collect patient responsibility.
Training new employees on floor
Assisting other team member's to solve their queries related to the entire
process
EDUCATION AND TRAINING
2012 BSC IT
Sikkim Manipal University － Correspondence
2008 10+2
PSEB － Chandigarh
2005 10th
CBSE － Chandigarh
LANGUAGES
English
Hindi
Punjabi
