HANDOUTS FOR DCS PASSENGER HANDLING

COURSE BASIC

GROUND SERVICES

January 2020
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Table of contents
Code “100”

Flight – Ctrl+F.......................................................................................................................................3
1.1 Contact Information – Ctrl+F..................................................................................................3
1.2 Flight Update.........................................................................................................................5
1.3 Entering Flight Delay Timeа – Flight Update: ETD...................................................................6
1.4 Seat Re-accommodation Report.............................................................................................7
1.5 Trigger Flight........................................................................................................................8
1.6 In/Outbound Connection Summary.....................................................................................10
1.7 Disrupted Customers..............................................................................................................13
Ctrl+H....................................................................................................................................................
2.1 Standby................................................................................................................................14
2.2 Onload customer from Standby – Standby..............................................................................
2.3 Up/Down grade customer manually – Manual Regrade.......................................................19
2.5 Force Transfer......................................................................................................................21
2.6 Add/Delte – Compensation..................................................................................................26
2.7 Regrade Priority...................................................................................................................30
2.8 No-rec/Go-show .................................................................................................................33
2.9 No-rec/Go-show with paper ticket ......................................................................................35
2.10 Close cuupon by manual – Coupon Status............................................................................36
2.12 Blacklist Override.................................................................................................................37
3. Seatmap – Ctrl+S..............................................................................................................................
3.1 Block/Unblock Seats.............................................................................................................38
3.2 Jump Seat...........................................................................................................................40
Boarding – Crtl+B...............................................................................................................................41
4.1 Revert Boarding...................................................................................................................41
4.2 Ineligible to Board List..........................................................................................................42
Device................................................................................................................................................42
Reservations – Ctrl+R.........................................................................................................................43

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Contact Information – Ctrl+F

Ctrl+F – Flight # -Flight Contacts [SF8] – Update Contacts

Add information according to the column in the field, Firstname/Surname/Phone Number/Workstation – Update
[Enter]

Messenger Tab - Ctrl + M

This tab opens by default, fixed under the tab "0". Messages are transmitted only if the user is in the
registration system. If at one moment several messages are simultaneously released, then the system
will first display a message of high importance, and then the rest.

Information to be transmitted before the flight closes.

1) The number of TRL (prams) by class, and WCMP (wheelchairs) (wheelchair - manual power,
wheelchairs without battery). If it is possible to weigh a wheelchair, then we write the real
weight. If this is not possible, then take an average weight of 20 kg. The weight must be
transferred to the centrifuges in order to be loaded into a separate compartment.
2) Availability of Crew bag and CO-MAIL
3) For example: Crew 5/100 kg
4) CO-MAIL 1/3 kg
5) Also inform the transceivers via walkie-talkie / phone that this baggage has gone on tape.

information will come from the operation. All messages from centralists must be answered. If
you are asked to transfer passengers from Salon C to Salon B or PAYLOAD is reported, then this
information must be confirmed.

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Duplicate information and write CONFIRMED (CONF)

All agents need to append at the end of each message (since the center workers do not see who
the messages are from)

/ GA - if the gate agent

/ CA - if check-in agent

/ SU - writing is prohibited !!!

Flight Update

Ctrl+F – Flight# – Display – Flight Update [SF2] – “Flight Status” select Open/Finalised in the graph “Acceptance
status” – Update

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Flight Update: ETD

Ctrl+F – Flight# – Display – Flight Update [SF2] –“Timings” indicate the delay time in the column “ETD” – Update

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If the flight delay is long and the departure date is postponed to the next day, then in the ETD column you need to
set the departure time and specify +1, then Update [Enter].

Seat Re-accommodation Report

Ctrl+F – Flight# – Display – Flight [AltF7] – Flight history [SF12] – Seat Re-accommodation Report

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This report reflects seats in 2 categories: “Old” - selected seats by passengers independently before replacing
aircraft; and in the column “New” - places issued by the system automatically after aircraft replacement.

1.1 Getting Lists and Associating Flight Tickets – Trigger Flight

Ctrl+F – Flight# – Flight [AltF7] – Departure Plan [SF7] – Update Activity [F7]

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For listings, update the Trigger Customer Product Record Feed.

New Actual Time - time must be set a little ahead of time on the system.
New Actual Date - The actual date. Status you need to select Re-schedule.

To associate tickets - Trigger Get Mass Airport Control.

New Actual Time - time must be set a little ahead of time on the system.

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New Actual Date - The actual date. Status you need to select Re-schedule.

1.2 General list of passengers with connecting flights – In/Outbound Connection Summary

Ctrl+F – Flight # – Display – Flight [AltF7] – Inbound Connection Summary [SF4] – Select Connection – Display
Customers – Done

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Disrupted Customers

Ctrl+F – Flight# - Display – Disruption [CF10] – Distruption Connection Summary [F8]

Disrupted Customers [SF8] – list of late (late) passengers.

Distruption Connection Summary [F8]- general list of late (late) passengers.

Inbound Missed Connections [F9] – late passengers on a flight due to delayed arriving flight.
Incoming Data Transfer [SF4]

Non-Operational Customers [F6] – passengers whose flight has been canceled or whose flight has been replaced by
aircraft and whose class of service has been changed, and as a result of which the route has changed. Outbound
Missed Connections [F10]

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Standby Ctrl+H

1 If the passenger is not Checked in, it is necessary to select Advanced Options [F2] and set the number 2 or 4 in
the dialog box, i.e. “Use Advanced acceptance options (e.g. Standby, Through Check -in)” - Ok - in the “Other

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Acceptance Options” field, select Standby - Accept

For passengers in the group, the number 4 is set:

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Ctrl+H – Surname – Identify – Acceptance[AltF12] -Cancel Acceptance [F6] – в графе “Update Status to: Standby”
– Cancel Acceptance

When taking a passenger who is on the waiting list (SBY) on a flight, you need to consider some points, namely a
flight status. There are three different ways:

1. Through function Acceptance

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2. When the acceptance is open
3. When the acceptance is closed

1. Ctrl+H – Surname – Identify – Acceptance [F10] – Update status to: “Accept” – Force Status: “Yes” – Reason:
“Ok” – Accept

2. Ctrl+F – Onload List [SF6] – Force Accept [SF5] – Select Customer(s): #1 – Select – indicate -Reason – Accept
(when acceptance open)

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3. Ctrl+F – Onload List [SF6] – Commit – Exit (closed acceptance)

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Manual Regrade

Ctrl+H – Surname – Identify – Customer [CF4] – Manual Regrade [SF6] – Regrade Reason: indicate reason
/Regrade Cabin: “J – upgrade, Y – for economy class “downgrade”

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2.1 Last minute upgrade Nomad Club (NC LMU)

We can use this service only if the time before departure is from 130 to 70 minutes. If before departure less than 70
minutes, then this service will not work. In the View Customer tab, there should be such a comment

1. Use ALT+TAB and enter to the GS links  Last minute upgrade enter using the password from OWA. (
(Upgrades can only be done by supervisors and agents with PD)
2. Find the flight / passenger and select the segment for which we want to upgrade.
3. Enter the password from OWA and click “Process”. If everything went well, then a window with a
notification about the successful operation will be displayed. Otherwise, a window with a description of
the error is displayed.

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4. The passenger has a remark on Upgrade

5. When making a promotion in DCS, we allow the passenger to sign the information sheet. Next, put it in an
envelope along with the flight documentation.

6. Regrade Reason - Special Occasion.

Force Transfer

When accepting a Go-show for a flight with J / Y / I / X tariffs, it is necessary to transfer from flight to flight:
Ctrl+H – Surname – Identify –Disruption [CF10]- Transfer [SF6] – Force Transfer [F6] – need to highlight flt, which
the system offers if it suits: Select Journey: #2 – Transfer – Continue – Done (all information must be checked) -
then check-in of passenger and baggage

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If there is no flight required from the proposed list, then you must perform the following steps: Find Other Flight
[F4] - Advanced Options [F2] - manually enter the flight number - Transfer - Continue - Done (check information)

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or can be found by other parameters, namely by flight number and date, for this you need to open Advanced
Options [F2]

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If the passenger has connections, then you need to use Restrict Journey [F7], then select only your flight for
transfer !!!

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2.2 Add/Delete – Compensation

1) Adding compensation information:

Ctrl+H – Surname – Identify – Compensation [CF2] – Issue Compensation [F3] – Flight to Compensate: Select –
1/Compensation Details: Compensation Reason – Denied Boarding/downgrade/voluntary or involuntary –
Proceed – Form of Compensation: Cash or MCO Voucher/Currency: KZT or USD/Amount: 100, 150, 200
…/Comment: Save Compensation

In order to enter information on the issue of compensation, you must first send the passenger to SBY, then
remove from the flight (if this is overbooking)!

If this is a downgrade, then you must perform Manual Regrade and then enter compensation information.

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After the compensation has been entered into the system and the icon appears , it is necessary to rebook the
passenger for the next next flight in the system. [Force Transfer]

2) Delete Compensation:

Ctrl+H – Surname – identify – Compensation [CF2] – Manage Issued Compensation [F4] – Proceed – Delete
Voucher [F3] – Delete Compensation

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2.3 Priority codes when accepting passengers of different categories – Regrade Priority

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Ctrl+H – Book Staff [F9] fill in all fields as in the example below – Create – Proceed – data of the flight on which
the ticket or ticket number was originally issued – Search – associate the ticket, then register the passenger

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Passenger Categories Priority for JCL Priority for YCL

Commercial passenger 11J/Y11 11Y/J11
Travel agency staff 21J/Y21 21Y/J21
OK staff 31J/Y31 31Y/J31
SA staff 41J/Y41 41Y/J41

 Do not forget about Advanced Options [F2]

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Accept No-rec/Go-show with electronic tkt

For all tariffs except J/Y/I/X:

Ctrl+H – Book Commercial [F8] – fill in all the necessary fields (as in the example) – Create – will appear CPT –
then you need to associate ticket

In Other Options fill: “Reason for Change: Different Itinerary” and “Ignore Traffic Restriction: Yes” in the following
2 cases: If passenger accepted as No-Rec less than, 1h before STD

2) and if the system displays the following dialog box

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Accept Customer No-rec/Go-show with paper tkt

Ctrl+H – Book Commercial [F8] – fill in all the necessary fields (as in the example)– Create – will appear CPT с icon
- Proceed – Paper Ticket [F6] – enter the paper ticket number – Replace ticket – will appear

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Closing coupon status manually– Coupon Status

Ctrl+H – Surname – Identify – Ticket [AltF6] – Edit ticket [F3] – Coupon Status [F5] – Coupon Status: New Status
“Flown/Used (F)” – Flight (data of the flight on which we accept the ticket)– Change

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Override Exclusion List

Accepting customer from the “gray list”, the system displays the following dialog box –it means that the passenger
is in the Watchlist of the airline , an Exclusion List must be made. Ctrl+H – Surname – Identify –Regulatory [CF8] –
Blacklist Override [SF11] – Select Customer(s): #1 – Blacklist Recap: Select #1 – Delete

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Then Accept customer.

Block/Unblock Seats

Ctrl+S – Flight# – Display Seatmap – Block Seats [F3] Blocked Seats [F10] -Unblock Seats [SF6] – Select Seats:
37AC – Block Type: Courtesy (H) or Protected (P) – Block Seats or Unblock

All other blocks affect the sale (Capacity)!

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Jump Seat

Ctrl+S – Flight# – Display Seatmap – highlight folding chair “Select Seats”: JP-CAC1– Ctrl+c, Ctrl+V

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Boarding – Crtl+B

Revert Boarding

Ctrl+B – Flight# – Display – Boarding [AltF2] – select Revert Open Boarding [SF7]

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– Ineligible to Board List

If the passenger has not reprinted the boarding after the seat has been changed; if the receipt number is not
entered when paying for excess baggage, etc., then the passenger is included in the list Ineligible to Board (SF9).
In order to bypass the check according to this list, it is necessary to land Ctrl+B – Flight# – Display – Boarding
[AltF2] – Board Override Checks [F10]. This function is available only with status is open..

Меню Device
In order to see the printer address and the status of connected devices, you must:
Alt+D – Connected Devices Status – Test PRT [F10] – in the dialog box select: KC – Ok

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Reservations – Ctrl+R

GG AIR KC general information about the airline COP.

To view a topic of interest, you can dial the page number (for example, MS022)
TGAD-KC TPE – type of agreement
Т – letterheads of one airline can be used to issue the route of another airline
Р – РТА
Е – the possibility of issuing an electronic ticket
Verification of the agreement between the two airlines (the first airline whose
documentation is used, the second - the carrier company.
TGAD-KC/LH
TIM TIFV или TI/VISA
TIFV – Timatic Display When filling in, use a 3-letter airport code or 2-letter country codeNA – NATIONALITY
For Visa AR – ALIEN RESIDENTS (Country of Residence)
DE – DESTINATION POINTS
TR – TRANSIT POINTS
NAT KZ/TYPE
DEST ALA
TYPE –
for business passports,
TIDFT/BKK – for Thailand
Код подтемы
AI – Additional Info
TIDFT – Timatic Display EP – Exit Permit
Full Text EX – Export
IM – Import
MI – Minors
NO – Notes
PE – Pets
PT – Passport Exemptions
RE – Admission and Transit Restrictions – Entry and transit restrictions
RP – Re-entry permit
SE – Merchant Seaman
TW – Transit Without Visa
VA – Validity
VS – Visa Exemptions
WA – Warnings
TIDFT/LHR/VI/VS
TILCC/KAZAKHSTAN List of city codes in the country
TIRCC List of all countries in alphabetical order and their encoding
TIRGL/SCHS List of countries included in the Schengen zone
TN – Timetable Neutral TN ALALHR – Neutral schedule
TN ALALHR/AKC – only on КС flt
TN 19MAR ALALHR/FR – March 19th on Fridays
TD ALALHR1900 – timetable for Almaty-London around 1900 according to departure
time
TA ALALHR1900 – by arrival time
AN – Availability Neutral AN 19MAR ALA LHR - Availability for March 19 Almaty-London
AA 19MAR ALALHR 2300 – Availability at arrival time of about 2300
AD 19MAR ALALHR 2300 – by departure time
AN FR/ALALHR – day of the week
AN/ 19MAR ALALHR/AKC – seven day search
LL/KC951/19MAR- view download
SN – Schedule Neutral SN 19MAR ALALHR/AKC
Display
RT - ReTrieval RT ZH7AOR –
Call reservation by number
RT KC855/19MAR – KASHKAROV – by flight number / date / last name (one letter
can be specified)
IG – ignore PNR

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LP LP/KC855/19MAR – LP2 – by line number – LP0 – return to list

*S – List of passengers with SSR elements
*S(VGML) – List of passengers with vegetarian meal SSR elements
*S(VG**) – List of passengers with SSR elements starting with VG.
*S(**ML) – List of passengers with SSR elements ending in ML
*S(FQT*) – List of passengers with frequent flyer SSR
LP/*S(**ML)/KC907/19APR –SPML
PDFN/SURNAME/NAME Open FI Nomad Club Card Lists
PD1
PDFF/KC-CARD NUMBER Open nomad club by card number
EWD/EMD465-EMD Open in reservation EMD number
NUMBER

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