vocabulary management

communication
computer/IT be skilled at +verb+ -ing 10
skills she's skilled at supervising staff
telephone
organisational
people
management.
Success in business depends on skilful (UK) / skillful (US)
A highly-skilled chef can earn a lot of money.
Being a porter is a relatively unskilled job.
from the vocabulary box above.
practice 6 Complete these sentences with words
Dealing with difficult members of the public requires good Communication skils.
1
system demands up-to-date
2Designing a good computer reservations
jobs. She's been a
3 She's done a large number of
relatively
chambermaid, a cleaner and a waitress.
of several departments so he's
4 He has to co-ordinate the work
at organising schedules.
5 If you work in a call
centre it's essential to have excellent
occupation.
6 Conference interpreting is a . .
jobs on
Smith talk about her job and decide which of the
Iistening 7 Listen to Louisa
page 7 she does.

questions.
Listen again and answer these
8
get her present job? 'upstairs'?
1 How did she works
she do when she
2 What does works 'downstairs'?
she deal with when she
3 Who does her?
kind of questions do people ask
4 What customers?
What questions does she ask parties?
5 people ask her at
What questions do
6 to this year?
she been
countries has
7 Which
Careers in tourism
 O
Careers in tourism
Language
" Yes
focus Question forms
l No
questions
All these
questions use an
require a positive (Yes) or auxiliary as the first word in the question and
Can yoU drive? negative (No) answer:
Did youpass the Are yoU
gvailable
Have yOU read our exam? Do you have any straightaway?
brochure? Will you be free previous experience?
How /Wh- questions during the
summer?
We use these
yes or no. The question words when we want more information than a
question word is placed before the auxiliary simpie
What do you do in your free verb.
Where would you like to work? time? Why do you want to
work for us?
What time would Ihave to starte Whose bag is this?
What kind of job are you How did you find out
about the job?
Who is in charge of staff looking for? How long have you studied
English?
When can yoU let me know? training? How soon will you let me know?
Which part of the course did you like? How much fime do I spend abroad?
How many days holiday are
Now listen to the questions. What do there?
yoU notice about the
end of the sentences? intonation
at the
For more information turn to page 124.

practice 9 Complete these questions with the correct question word. Then match
the questions to the answers below.
1 ha... was your last job? was 2. receptionist.
languages can you speak?
language do you speak the best?
4
job are you looking for?
5
did you stay in Mexico?
did you choose to study tourism?
7 will | be able to start?
responsibility is it to supervise staff?
| was a receptionist I'm most fluent in Spanish Just a week
As soon as possible Spanish, French and a little Arabic
I'd like to work for an airline Ilike meeting people Mrs Young's

speaking 10 Work in pairs. Find out the following information from your partner.
date of birth place of birth work experience languages
countries visited professional skills hobbies ambitions
listening Curriculum Vitaes
11 Work in groups. Discuss these
questions. Then listen to a human resources
manager talk about CVs and compare your ideas.
1 What makes a good Cv?
2 How long should it be?
3 What should it contain?

12 Listen again. Are these statements true or false? Correct any false
statements.
1 A CV should be no longer than
twO pages.
2 You should always include a
photograph.
3 You put the most recent experience first.
4 You should write in full
sentences.
5 An employer is not interested in your hobbies and
interests.
6 You should adapt your CV to the job
description.
7 You should use good quality
stationery.
8 You should make sure there are no
grammar and spelling mistakes.
Now look at the CV on the opposite page. Does it follow this
advice? How is
this advice different to CVs in your country?
13 Read Michel Blanc's CV again and
answer these questions.
1 How does he describe his
qualifications in English?
2 In what sector of the tourism industry has
he worked?
3 What experience has he had?

Professional practice Writing CVs

Use 'action' verbs to describe your
experience. They attract attention and
demonstrate that you are an 'action' person. What are these typical action
verbs in your langUage?
achieve introduce
CO-ordinate
manage
create
organise
develop plan
direct research
establish
set up
implement Supervise
 2 (T 2.1 Listen to three people describing the other
countries. Match a country from the Starter witha
description and aphotograph.
dO e D
3 Close your books. Remember three facts about each
country.

GRAMMAR SPOT
1 What tense are all the verb forms in texts a-c? Why?
2 Look at the sentences. Which refers to all time? Which
refers to now?
She has three children.
She's having a shower.
3 Is have or have got used in texts a-c? And in d and e?
Is have got more formal or informal?
Grammar Reference 2.1-2.4 pl30

4 Give some similar facts about your country.

Unit 2 The way we live 15

PRACTICE
Talking about you
1 Practise the forms of have and have got in the question, negative, and short answer.

Do you have a car! Yes, I do. No, I don't.

Have you got a car? Yes, I have. No, I haven't.

Ldon't have a computer. I haven't got a computer.

T2.2 Listen and repeat.
2 Ask and answer about these things with a partner, using have or have got:
a computer " a credit card " brothers and sisters
a stereo . a Walkman " your parents/a holiday home
. a camera " a mobile phone " your sister/a car
" a bicycle . a pet your brother/a motorbike
Getting information
3 Work with a partner.
Student A Look at this chart.
Student B Look at the chart from your teacher.

Name and age Town and Family Occupation Free time/ Present activity
country holiday
Mike, 26
Lucy, 38
Nicole, 1 Texas, the two brothers student at listens to getting ready
United States and a dog! high school music to go out
Florida or
Mexico

Jeff, 54, and Melbourne, one daughter He office. tennis, having a

Wendy, 53 Australia and three Cho
She minn
swimming barbecue in
 PRACTICE
Talking about you
1 Practise the forms of have and have got in the question, negative, and short answer.

Do you have a car? Yes, I do.) No, I don't.

Have you got a car? Yes, I have. No, I haven't.

Idon't have a computer. Ihaven't got a computer.

T2.2 Listen and repeat.
2 Ask and answer about these things with a partner, using have or have got:
" a computer " a credit card brothers and sisters
" a stereo . a Walkman your parents/a holiday home
" a camera a mobile phone your sister/a car
" a bicycle " a pet your brother/a motorbike

Getting information
3 Work with a partner.
Student A LIogk at this chart.
Student B Look at the chart from your teacher.

Name and age Town and Family Occupation Free time/ Present activity
country holiday
Mike, 26
Lucy, 38
Nicole. 15 Texas, the two brothers student at listens to getting ready
United States and a dog! high school music to go out
Florida or
Mexico

Jeff, 54, and Melbourne, one daughter He... office. tennis, haviny
Wendy, 53 Australia and three She... swimming barbecue in
grandchildren hairdresser. Bali the back yard
every summer

Write questions to find the information about the people in

your chart.
Town/country " Where does he from?
Family . married? Has he got...?
Does<she have... . How many...?
Occupation " What ...do!
Free time/holiday What does she. in her free time?
Where -go on holiday?
Present activity What... doing at the moment?
T2.3 Listen and compare.
4 Ask and answer questions with your partner to complete
your chart.

16 Unit 2 The way we live

VOCABULARY
5 Think of questions to ask about free Daily life
time and holiday activities.
. What do you do in your free time? 1 Match the verbs and nouns.
What do ...at the weekend?
"...any sports? have a film on TV make to music
. Do you like...? wash to my friends listen my homework
. Where... holiday? watch my hair relax acup of tea
Do... winter holiday? talk breakfast do on the sofa

Stand up! Ask two or three students

your questions. Use short answers when have posters on the wall coo magazines
necessary., Eind | out who has the most clear up the mess RO a meal
hobbies and holidays. do a shower put on make-up
have/put the washing-up reac to the toilet

Do you like skiing? No, I don't.

T2.44 Listen and check.
2 Match the activities from exercise 1 with the correct room.
Check it
Kitchen Bathroom
6 Tick ( ) the correct sentence.
10 Where you go on holiday?
D Where do you go on holiday?
2 O Do you have any children?
ODo you have got any children? Bedroom
Living room
3 0 I'm Hans. I'm coming from
Germany.
DI'm Hans. I come from Germany.
4 0 This is a great party! Everyone is
dancing.
OThis is a great party! Everyone 3 Do you like where you live? Choose your favourite room. What do you
dances. do in that room?
5 I don't have a mobile phone.
OIno have a mobile phone.
6 Jack's a policeman, but he doesn't
wear a uniform.
DJack's a policeman, but he no
wear a uniform.
Iosá2 Ho'e citting by