SWARIT NISHI
Email: swarit.golu.nishi@gmail.com, Mobile: 8770676075, D-17, Mehek Eco City, Village
Vishnuli, , Dadri Gautam Budh Nagar -203207
Summary
A highly motivated and result driven individual with great people skills, time management skills
and ability to work under high pressure situations.
Work Experience
I Energizer Pvt. Ltd.
August 2024- Current
Process Executive
Taking care of customer service for one of the processes of the company i.e. Airtel
Domestic and International.
Handling International & Domestic calls from customers (Pre-purchase to post purchase
service). Managing refund and port process if required.
Handling irate and irritated customers and retaining them using the skill sets and services
provided by the organization.
Identifying fraud activities and report it to the concerned departments.
Training new joiners in the process of call handling and the software used in the entire
process.
Handling clients by addressing their queries and requirements related to the products and
services via inbound calls.
Addressing all the requirements of the client facility related to the services and provide
technical support whenever required
Excellent Knowledge of various software used in the process including Service portal,
Humming Bird, Seibel, OE Portal, and many more
Fixing appointments for the clients for visiting engineers, taking care of
call quality through call auditing and barging and giving feedback to new
joiners if required.
Sky Fit:-Sector 74 Noida
August 2023-August -2024
General and Personal Trainer
Ability to manage client relationships and ensure satisfaction with services
Strong sales and marketing skills, including proficiency in social media platforms
Proficient in designing and implementing individualized fitness and
nutrition plans based on clients’ needs and goals
Knowledge of injury prevention, rehabilitation, and exercise modifications
for special populations
Familiarity with exercise equipment and technology used in the industry
Ability to motivate and encourage clients towards their desired outcomes
Excellent communication and interpersonal skills
Assisted in developing and leading group fitness classes for adults of all ages and fitness
levels
Provided one-on-one assistance to participants, ensuring safe and effective exercise
techniques
Worked with community members to promote the program and increase participation
Gold’s Gym -Karkardooma
June 2021-August -2023
General Trainer
Dynamic Fitness Trainer with a passion for helping others achieve their health and
wellness goals.
Demonstrated and instructed proper use of exercise equipment and free weight exercises.
Performed one-on-one training sessions with clients as well as group sessions.
Maintained a clean and organized fitness environment.
Kaizen Fitness Arena-Hyderabad
March 2018-April 2020
Working as a General trainer and was learning new skills
Achievements:
Customer Service Skills.
Customer service is the process of offering assistance to all the current and potential customers --
answering questions, fixing problems, and providing excellent service. The main goal of customer
service is to build a strong relationship with the customers so that they keep coming back for
more business. Increased client base by 25% through effective program design and leadership,
customized workout plans.
CPR Skills.
Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to
help a patient breathe. CPR is a lifesaving procedure that is used in emergencies. Earned
professional certificate for helping people in emergency situation
Physical Fitness Skills
It is very important for good health and is generally achieved through a good diet, moderate to
vigorous physical exercise and adequate rest.
Weight Loss Skills.
A balanced lifestyle and nutritious diet are key to healthy living and better weight management.
Maintaining a healthy relation with the customers for generating future business deals.
Education
Certified Advanced Personal Trainer from Gold’s GYM Fitness Institution. -MAY-2023-
AUGUST 2023
2013-2017: B.A. Mass Communication, Bhavan’s College, Hyderabad.
2011-2013: 12th CBSE board, Kendriya Vidyalaya, Hyderabad
(Humanities)
2011: 10th CBSE board, Kendriya Vidyalaya, Hyderabad
Extra-Curricular
Represented High School at National level in Volleyball and earn 2nd position
Competed in a National level Rock Band Competition in BITS Pilani Goa.
Won Gold medal in Gym in physical exam
Personal Skills
Excellent communication and presentation skills
Problem solving skills
Excellent Public Relation skills
Effective Time management skills, can work under pressure.
Basic Knowledge of Computer.
Love travelling to different places and meeting new people. Singing is also one of my
hobbies. Playing Guitar and video games one of it .I have a keen interest in forming bonds
and relations with people which last long.
