HASSAN GHADDAR
IT Manager/ Software Engineer
CONTACT RESUME
PHONE: +961 3 721924
E-MAIL: As an It Manager I am responsible for directing, coordinating
ghaddar_hasan@hotmail.com
and maintain the development, implementation, and
production activities of various information systems. I help to
PERSONAL INFORMATION
drive strategy, content creation and program management
Date Of Birth: 11/02/1984
Place Of Birth : Beirut, Lebanon across multiple work streams. I understand the complexities
Nationality : Lebanese of multiple IT platforms and software programs and
implement them for the maximum efficiency of the Hotel.
STATUS
Married - 2 kids EDUCATION
- Faculty Of Engineering - 2007
Lebanon
Computer and Communication Engineering CCE
- Advanced Computer and Technology College –
Lebanon
MCDST Microsoft Certified Desktop Support Technician
- College de la Sagesse –
Lebanon
Bac II General Sciences
WORK EXPERIENCE
Ramada By Wyndham Downtown Beirut – IT Manager
January 2008 – Till present
- Manages all software development applications; handles bug/
fixes, modernization programs and schedules enhancement
activities.
- Serves as the Project Manager for all software development
related projects;
- Professional IN vb.net, SQL server. Good knowledge in
C#, HTML5, CSS,BOOTSTRAP,WORDPRESS,jMYSQL
- Create POS system using .NET and SQL server
- Prepares and establishes budgets, priority list, risk management
parameters and ensures that all deadlines and timetables are
consistently met.
- Plans, designs and develops programs; tests, maintains,
Application-based systems management facilities.
- Write all Procedure and Policies / Manual to ensure proper IT
Operations
- Preside over the training and orientation of employees and
company on the use of the systems in order to ensure strict
compliance with company policies.
- Handled documentation of usage and capacity reports on
networking systems and the health of data/ voice
communication processes.
- Assigned to manage vendor and supplier relationships for the
purpose of resolving problems, managing services and
reviewing proposals in the most expedient ways possible.
- Supervise, collaborates with the staff and management team on
all systems-related issues pertaining to the operation of the PMS
and POS.
- Actively administrate and manage the network, workstation
operating systems, security systems, safety backups and
servers related to the systems of the Hotel
- Establishing procedures to ensure that there is a backup of data
for all IT systems.
- Tasked to establish growth plan for the network so that best
quality service using a state-of-the-art environment is
consistently met.
- Inbound/Outbound calling systems installed to increase
productivity and efficiency
- Part of the Employee Committee and actively work with the CRS
of the Hotel
- Create and develop software for communication between Hotel
departments
Heritage Hotel and Resort - Consultant IT Manager
Presently
- Analyse IT system and infrastructure.
- Diagnose IT system problems, inefficiencies and
weaknesses.
- Planning projects needed
- Implement all technological solution to meet business/guest
needs.
- Determine security threats.
- Providing advice on technology best practices.
- Training staff to use the new IT system.
- Producing detailed reports end of month
MADICO – Technical Engineer
2004-2006
Company software maintenance, Backups, Database
- Assisting Engineers with various tasks like design, construction,
equipment installation, system configuration, maintenance,
developing preventative maintenance plans, and providing
customer support.
- Assists in all the troubleshoot systems, identify problems
- write up all technical reports
TECHNICAL SKILLS
HOTELS COMPUTER SYSTEM
Gpos, Stock, Opera 5.1,opera 5.5, Micros fidellio, SUN, Materials
control,Skytel,payroll,OXI,Ving Card Door Access
SOFTWARE
Veeam Backup Solution, Microsoft Azure Cloud Backup, Acronis
Backup, Nortel, Microsft office, adobe, ….
HARDWARE
Assembly,Mikrotik 1100,Samsung Ip Phone System,CCTV System Ip
Cam,Sattelite System, Computer Maintenance, Printers, Drivers,
Troubleshooting.
OPERATING SYSTEM
Windows 10,windows servers, Exchange 2013,DC 2012,windows 8,
mac,
android, ios
NETWORKS
Wireless controllers, Ubiquity ,Hp Switches ,Cisco Firewall, Sohpos
Firewall
routers, IP configuration. ….
SECURITY
Sophos intercept X, Mcafee, Kaspersky,Symantec antivirus, Virus
monitoring back up system, disaster recovery, …
PROGRAMING LANGUAGES
Window Application,Vb.net with Access or SQL Server
SOFT SKILLS
Attention to Details – Problem Solving- Team Work- Communication
– Pro Active- Leadership – Multitasking - Customer service - Decision
Making - Time Management - Analytical Skills- Creativity
LANGUAGE
English and Arabic : fluently spoken and written
French : Fair spoken
CERTIFICATIONS / TRAININGS
- ARAMEX - IT section - 2006-2007
- NBN [ National Broadcasting News ] – 2005
- Certified “Departmental Trainer “
- Training in Housekeeping to take over the Department since the
crisis in Lebanon
- Leaded the “Quality Audit Team” for 2 years
