SUSHMA DEVI
71 Calvington Drive, Northyork, ON M3M 2L9 Mob: 6476805455
Email:Sushmachauhan7789@gmail.com
Objective: Experienced and highly vigilant security professional with experience in
safeguarding property, people, and information. Seeking to leverage my background in risk
assessment, surveillance, and emergency response to contribute to the safety and security
operations as a security guard.
Work Experience:
Team Lead |Tim Hortons| Humber River Hospital|Northyork,Canada| August 2024-Present
Proficient in greeting, assisting, and resolving customer inquiries or issues in a friendly and
efficient manner.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Maintain open and effective communication with other crew members to ensure smooth workflow.
• Address customer complaints or concerns calmly and professionally.
• Prepared products following restaurant, health, and safety standards and procedures.
• Communicate health and safety practices to customers, if necessary.
Hospital Security Guard | Patient Watch | Peregrine Protection|William Osler Health System-
Etobicoke|October 2023- August 2024
Maintain constant vigilance to protect patients from harm, such as falls, self-injury, or unauthorized exits,
ensuring a secure environment.
Observe and document patient activities, reporting any unusual or concerning behavior to
healthcare professionals promptly.
Manage access to the patient’s area to prevent unauthorized individuals from entering, ensuring the
patient’s privacy and security.
Assisting team in Code White
Accurately document and report all incidents or concerns to supervisors and healthcare administrators,
maintaining detailed and confidential records.
Education: Bachelor of Science in Electronics Equipment Maintenance | Kurukshetra
University, Kurukshetra | Haryana, India | 2016-2019
Post Graduate Diploma in Advanced Project Management and Strategic
Leadership|Lambton College, Toronto| May 2023-Dec 2024
Skills:
• Strong knowledge of food and beverage industry standards and regulations.
• Excellent customer service skills, ensuring customer satisfaction.
• Proficient in using point-of-sale (POS) systems.
• Ability to multitask and work efficiently in a fast-paced environment.
• Effective communication and interpersonal skills.
• Attention to detail and ability to maintain cleanliness and hygiene standards.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Availability: I am flexible to do any shifts whole week.