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COC preparation-2 - COC
Accounting and finance (Addis Ababa University)
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COC preparation for Basic Clerical Work Level-I
Competence 1. Demonstrate OHS process in work place communication.
1.Work safely
• Follow establish safety procedures
• Carry out pre starting system
2.Implement work place safety requirements
• Identify designated person for reporting requires and concern
about safety
• Identify existing and potential hazard
• Report emergency incident
3.Participation in OHS consultative processed
• Contribute work place meeting
• Raise OHS issue to designated person
• Take action to eliminate work place hazards
4.Follow Safety Procedure
• Identify and report emergency report
• Follow organizational procedures for responding to emergency
incident
Competence 2. Demonstrate work values
1.Apply work values / ethics
Commitment - being knowledge
Sense of urgency - sense of responsibility
Love for work - sensitive to other
High motivation - locality to work
Goal oriented
Work practice include
Quality of work, productivity
Punctuality, resourcefulness
Efficiency, effectiveness
Define the purpose of work
1. Work is a source of spiritual or personal growth
2. Work is a social behavior-lead to partnership
3. Work is a vehicle for excellence
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2 Deal with ethical problem
A. Sexual intimacy with clients
B. Libeling or slandering a client
C. Discriminatory practice
D. Violent, gambling, vandalism, black mail, sexual
Harassment, falsification, bribery.
Maintain integrity of conduct in the work place
*. Personal work practice and values are demonstrated
consistently
*. Instructions to co workers are provided based on ethical and lawful
Competency 3. Demonstrate how you organize and complete daily work
activities
1.Organize Work Schedule
• Negotiate and agree upon work goals and plans
• Plan and prioritize work load with allocated time frame
2.Complete Work Task
• Complete work task with designated time line
• Use effective questioning to seek assistance
• Identify factor affecting work requirements and take action
3.Review Performance
• Seek feedback on work performance from supervisor and
colleagues
• Monitor and adjust work according to feedback
• Identify and opportunities for improvement
Competency 4. Show how to work with environment sustainable work
using resource
1.Identify Current Resource Use
Identify workplace environment and resource efficiency issue
Identify resource used in own role
Document and measure current usage of resource
2.Comply With Environmental Regulation
follow work place procedures to ensure compliance
report breaches or potential breaches to appropriate personal
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3.Seek Opportunities to Improve Resource Efficiency
follow organizational plan and resource efficiency
work as part of team
make suggestion for improvement in own work area
Competency 5. Demonstrate the major competencies required for
successful entrepreneurship
1. a body of knowledge –consist of asset or a body of information
stored
2. asset of skill –apply knowledge
3. a cluster of traits – characteristics
1. Describe and explains principles concept and scope of entrepreneurship
- The principle concept of entrepreneurship are analyzed and discussed
- function of entrepreneurship in a business
- How the entrepreneurs improved business and economic environment
are explained
- 2 Discuss how to become entrepreneur
-Self-employment as an alternative option for an individual economic
independence
- Advantage and disadvantage of self employment are discussed and
explained
- Entrepreneurial characteristic and traits are identify
3 Discuss how to organize an enterprise
-Facts about small and medium enterprise are discussed
-Business opportunities are identify and assessed
4 Discuss how to operate an enterprise
-Disadvantages advantage of three alternative becoming entrepreneur
are identify
-Risk assessment and management enterprise are performed
5 Develop one’s own business plan
-Process of preparing business plan is discussed and applied
-Finding of business plan are interpreted, assessed and analyzed
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Competency 6. Demonstrate how you work effective with other
1. develop effective work place relation ship
• duties and responsibilities are done in a positive manner
• to promote co -operation and good relationship
• feedback provided by other in team is encourage
2. contribute to work group activities
• support to provide to team member to ensure work place goal
are meet
• constructive contribution to work group are made
Competency 7. Show the procedures of continuously improvement of
your product the 5s to meet the demand of your consumer
1. Sort – identify and eliminate all un necessary item
2. Systematize – arrange necessary item in proper , order and easy to
access
3. Sweep or shine – clean your work place regularly
4. Standardize – keep the work area to specified standard
5. Sustain – create culture where in all member practice the above 4 ways
of life
Competency 8. Demonstrate how use business equipment and resource
1.Select Equipment or Resource
identify and access business equipment and resource
estimate quantities correctly to complement the tsk
check equipment for serviceability according to equipment
instruction
2.Operate Business Equipment
operate equipment in according to manufacturer instruction
identify equipment faults accurately and take action
report repairs to designated person
3.Maintain Equipment Or Resource
Maintain Equipment Or Resource To Support Completion The Task
Under Take Maintain To Ensure Equipment Meet Specification
Store Equipment And Resource Appropriately
Competency 9. Demonstrate how to work effective in business
environment
1.Work with Organizational Requirements
identify and read organizational requirements
develop and understand the right and responsibilities of employees
and employer
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comply with relevant duty of care
2.Work in a Team
display courteous and helpful manner at all times
complete allocated task as requirements
seek assistance when difficulties arise
3.Develop Effective Work Habit
identify work and personal prioritize
apply time management strategies
observe appropriate dress and behavior
Competency 10. Demonstrate How You Improve Your
Personal Skill / Plan Skill Development
1.Seek Advice on Future Career Direction
identify possible career direction
identify and prioritize work goal
discuss future career direction with designated person
2.Conduct Self-Assessment Skill
identify work life , study experience related to business
assess current skill and knowledge
discuss result of self-assessment with Trainor
3.Prepare Portfolio of Evidence
identify and discuss types of evidence
develop a clear understanding of purpose of evidence
collect example of evidence for portfolio
Competency 11. Demonstrate how to you apply quality standard
requirement report
1.Assess Own Work
complete work is checked
fault piece of final product are identify
fault and any identified causes are recorded
2.Assess Quality of Received Article
received material and final product are checked
cause of any identified faults are identify
materials and products are measure using appropriate measuring
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3.Record Information
basic information on the quantity performance is required
record of work quality deviation
4. study cause of quality deviation
cause of deviation from final product are report
suitable preventive action is recommended
5. complete documentation
information on quality and production performance is recorded
all production process and outcome are recorded
12.Receiveand Respond To Work Place Communication
1. Follow routine spoken message
Required information is gathered by listening
Instructions/information are properly recorded
2.Perform work place duties and following written notices
. Written notices instruction is read and interpreatel corrected
. Written notices include
A. handwritten
B. internal memos
C. external communication
D. text message
3. Factor affecting your daily work requirement
Changes to procedure or new procedure
Competing work demands
Environmental factors such as time, weather
Other work demand
Resource issues
Technology/ equipment break downs
4. How can you standardize activities in the enterprise?
First identify my own activities
follow procedure
follow checklist for activities
keep the area to specified standard
5. Check quality of products by using
Visual inspection
Physical measurement
Check against design / specification
check quality using parameters like
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6.Major factors to select the best location for my business
Competition
Population, needs and wants their purchasing power
Economy (local)
Socio culture
Technology
Availability of infrastructure
Availability of raw materials
7. Hierarchies of risk control system is
eliminate hazard
substitute the hazard isolate the hazard
Engineering methods
Administrative controls
Personal protective equipment
9. Characteristics of successful entrepreneurship is
The ability to learn from others
Self confidence
being innovative
Self-motivation
Determination
being initiative
Analytical abilities
The ability to make decision
take calculated risk
Mental ability
*High energy level
10. Three key questions business plan needs to answer
1. Where are now?
2. Where we intend going?
3. How do we get there?
Right and responsibility of an employer
1.Right of employers include
To dismiss employees if the breach agreement or commit
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Employees are negligent, careless, or cause an accident
Employees commit a criminal offense
Employees commit act of disloyalty
2.Responsibility employers include
Provide a safe work environment
Provide risk management
Pay employees the correct wage
Not unfairly dismiss an employee
Provide advice and training
3.Right of employees include
Be paid the correct wage
Be able to join a union
Not be dismissed unfairly
Receive advice and training
Seek promotion based on merit
4. Responsibility of employees include
Treat all advice and training
Obey all lawful instruction
Know the terms of their employment
Advice the employer of in ability to work
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