Scribd
Upload
6 views4 pages

Shubhayan Ghosh: Jumeirah Muscat Bay, Oman

Shubhayan Ghosh is an experienced Food & Beverage professional with a Bachelor of Science in Hospitality and Hotel Administration, seeking to enhance customer satisfaction in a dynamic organization. He possesses strong communication skills, a positive attitude, and a willingness to learn, with experience in guest services and food and beverage management at notable establishments. His technical skills include proficiency in Microsoft Office and POS systems, and he has completed various professional training courses.

Uploaded by

Rakesh Sharma
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
6 views4 pages

Shubhayan Ghosh: Jumeirah Muscat Bay, Oman

Shubhayan Ghosh is an experienced Food & Beverage professional with a Bachelor of Science in Hospitality and Hotel Administration, seeking to enhance customer satisfaction in a dynamic organization. He possesses strong communication skills, a positive attitude, and a willingness to learn, with experience in guest services and food and beverage management at notable establishments. His technical skills include proficiency in Microsoft Office and POS systems, and he has completed various professional training courses.

Uploaded by

Rakesh Sharma
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 4

Shubhayan Ghosh

shubhyanghosh010@gmail.com

+968 97608370

Jumeirah Muscat Bay, Oman

Summary
Working in Food & Beverage, strong experience with socialization, patient, positive
attitude and understanding the customer service. Strong learning and always willing to
learn new things. Possesses excellent communication skill and is flexible to work with a
team in any environment as required. Seeking to leverage my skills in a dynamic
organization to enhance customer satisfaction and handle administrative tasks
efficiently.

Personal Details
Date of Birth 30th August,2001

Nationality Indian

Religion Hindu

Height 5 ft 6 in

Language Hindi, Bengali, English

Education
2019-2021 Bachelor of Science in Hospitality and Hotel Administration

2018 Higher Secondary Examination from Bhaganghat High School


Certification
✓ Host of the month at Jumeirah Muscat Bay Hotel & Resort

Experience
2019-2020 Industrial Training at T Nagar Chennai, India

2021-2022 Guest Service at Radison Blu

2022-2024 Food & Beverage services expert at Jumeirah Muscat Bay

Duties & Responsibilities


✓ Ensuring that guests have a positive dining experience, addressing any
complaints concerns promptly
✓ Developing and maintaining the brand image of the F&B outlet or service
✓ Ensuring the quality of food and beverages served meets the company’s
standard
✓ Preparing the variety of coffee drinks and other beverages according to customer
preferences and standard recipes
✓ Welcoming customers, taking orders, and providing information about the menu
✓ Handling cash, credit card transactions, and using point of sales (POS) systems
accurately
✓ Adhering to food safety and sanitation guidelines to maintain a hygienic
environment
✓ Monitoring inventory levels and restocking supplies as needed

Professional Training
✓ Fire Safety Training
✓ Sustainability Training
✓ Food Safety Training

Job Skills
❖ Excellent customer service
❖ Point of sale (POS) system
❖ Dining area maintenance
❖ Front of House display
❖ Decision making
❖ Customer engagement
❖ Negotiation
❖ Attention to details
❖ Branding and Promotion
❖ Beverage expertise
❖ Upselling
❖ Telephone Etiquette
❖ Coordinate with Staff

Technical skills
❖ Microsoft PowerPoint
❖ Microsoft Excel (Basic)
❖ Microsoft Office Word
❖ POS system

Personal Skills
✓ Clear and Effective communication skill
✓ Multitask
✓ Interpersonal skill
✓ Team player
✓ Good time management
✓ Flexible and patient
✓ Adaptability
✓ Empathy
✓ Professionalism
✓ Active Listening
✓ Cultural Awareness
✓ Calm under pressure
✓ Trustworthiness

Interest
✓ Exploring new destination
✓ Organizing events
✓ Cultural exchange
✓ Singing

Reference
❖ Available upon request

Declaration
I hereby declare that all the above-mentioned details are true and are on the best of my
knowledge.

You might also like