Unit 1 Workplace Manners

一、听力（共 20 分）
Part A 根据你所听到的内容，选出相应的图片。（共 5 分）

A B C

D E F

1. 2. 3. 4. 5.

Part B 听短对话，根据你所听到的对话和问题，选出最恰当的答案。（共 5 分）
1. A. Housekeeper. B. Flight attendant. C. Waitress. D. Taxi driver.
2. A. Countryside. B. Downtown. C. Villa. D. Hotel.
3. A. To the train station. B. To the subway station.
C. To the bus station. D. To the gas/police station.
4. A. At the airport. B. At the classroom. C. At the hotel. D. At the hospital.
5. A. Gate 8. B. Gate 30. C. Gate 56. D. Gate 70.

Part C 听长对话，判断下列句子是否符合你所听到的内容，符合的用“T”表示，不符合的用“F”表示。（共 10 分）
1. The lady felt pain in her leg because she hit a wall.
2. In order not to hit the little boy, the lady fell down when riding a bicycle.
3. The doctor found that the lady’s left arm was a little swollen.
4. The X-ray examination showed that the lady’s arms were broken.
5. The relationship between the two speakers is probably doctor and patient.

二、词汇（共 20 分）
Part A 词汇与词义匹配（共 10 分）
1. place A. a socially acceptable way of behaving
2. scale B. the process of checking that a person is not armed, or carrying something
dangerous
3. manners C. a plan that lists all the work that you have to do and when you must do each
thing
4. handle D. useful or willing to help
5. set E. to put something in a particular position
6. security check F. a short stay in a place in between parts of a journey
7. helpful G. happy, or behaving in a way that shows you are happy

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8. schedule H. a device for weighing things or people
9. cheerful I. to deal with a situation or problem by behaving in a particular way and
making particular decisions
10. stopover J. ready for action

Part B 从下面的方框中选择最恰当的词汇补全短文。（共 10 分）
(A)

A. pay attention to B. memorize C. look into

D. safety E. cheerful F. questions

When giving a tour to foreigners, there may be rules that you need to explain. It is best if you
1. a speech rather than read from a card. People will 2. you and understand you more
clearly if you 4. their eyes as you speak. After you have explained the rules and 3. _____
regulations, make sure that the guests understand you, by asking, “Are there any 5. about
this?” or “Is everyone clear on the rules?”

(B)

A. customs B. helpful C. obey

D. exchange E. speak F. transportation

In addition, tourists will appreciate any 1. ____ advice which you can give them. For
example, when they want to go out, where can they 2. ____ their money? What types of 3. ____
should they take? And how to 4. ____ the traffic rules? Finally, if there are any 5. ____ or matters of
etiquette that you think tourists should be aware of, this is a good time to let them know.

三、 阅读（共 30 分）

Part A 阅读下列材料，从各题的四个选项中选择一个最恰当的答案。

Summer Camps for Children

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 ZEM, Education Language Summer Camp
Ages: 8−14
You can come to this 2-week camp to learn Spanish in a good environment. There
you can take part in lots of activities, such as camping, swimming and mountain-biking
with Spanish children.
Anglia Summer Camp
Ages: 8−19
Our summer camp is something special. You can learn about stage work, such as
acting, singing and dancing. As well as improving these skills you will also be able to
learn about teamwork.
Science Camp
Ages: 4−14
Our camp provides the chance for children to make discoveries. It is not only fun but
also educational. This camp has many activities in areas such as chemistry, nature and
technology. You can also do plenty of exciting science experiments here.
A Rock Music Camp
Ages: 8−16
We are ready to discover and train musical children who are interested in or have a
talent for rock music.

1. What activities does Anglia Summer Camp provide?

A. Camping, swimming and mountain-biking.
B. Plenty of exciting science experiments.
C. Acting, singing and dancing.
D. Picnics, camping and outings.

2. John likes sports and hiking. Which camp he might join in?
A. ZEM, Education Language Summer Camp.
B. Anglia Summer Camp.
C. Science Camp.
D. A Rock Music Camp.

3. Science Camp are provided for children .

A. who like singing and dancing
B. who are interested in chemistry, nature and technology
C. whose parents work in scientific labs
D. who are patient and creative

4. Jack is a 16-year-old boy and he is crazy about Rock music, which camp he might join in?
A. ZEM, Education Language Summer Camp.
B. Anglia Summer Camp.
C. A Rock Music Camp.
D. Science Camp.

5. Where could you most probably read the above material?

A. A dictionary. B. A camp advertisement.

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 C. A science report. D. A fashion magazine.

Part B 阅读下列短文，从各题的四个选项中选择一个最恰当的答案。
When students graduate from school, many of them will face a big problem — the high
unemployment rate. Sometimes they may do not know how they can get a good job. With the
development of the science and technology, the requirement of the society towards talent is
becoming higher. In order to find a good job, many graduate students are willing to work as interns
before graduation to get work experience.
Wu Hong is a vocational school student who is going to graduate next summer. She expects to
find a part-time job as an intern so as to gain working experience and know about the society.
Business English is her major. In her spare time, she often goes to concerts with her friends because
she likes pop music. She is a patient and kind girl and popular with her classmates. Though she has
worked part-time at Park Restaurant, she is looking forward to getting a part-time job related to her
major. Now, she is phoning Mr. Liu who is a lead in Personnel Department in a certain company to
ask about some information.

1. Why do many graduates choose to work as interns before graduation?

A. They want to make more money.
B. The school requires an internship in the company.
C. They want to experience their working life in advance.
D. They want to have work experience to get better job opportunities.

2. What is Wu Hong’s major?

A. Biology. B. Engineering.
C. Management. D. Business English.

3. Wu Hong is popular among her classmates because .

A. she is a patient and kind girl
B. she is looking forward to getting a part-time job related to her major
C. she often goes to concerts with her friends
D. she often helps others

4. What’s Mr. Liu’s job?

A. Teacher. B. Engineer.
C. Human Resource Manager. D. Secretary.

5. Wu Hong calls Mr. Liu to .

A. get some job information
B. ask for help because she has no idea to choose a job
C. provide some advice on his job
D. learn more about work manners
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Part C 阅读下列材料，从各题的四个选项中选择一个最恰当的答案。
Here are three part-time job advertisements.

Band member
Responsibilities:
—perform a certain kind of musical instrument, such as the piano or the guitar
—give musical accompaniment to the lead singer
Requirements:
—good sense of musical conception
—handsome appearance
—open-minded with creativity and having strong team work spirit
—having free time on full weekends (performances are given only on weekends)
Salary: 2 500−3 000 yuan per month
Contact way: Call the Nokia Green Room at 556-3826
English tutor
Responsibilities:
—giving children English lessons twice a week
(From 7 p.m. to 9 p.m. Tuesday and Friday evening)
—helping overcome the difficulties they have in learning their school subjects
—providing some of the helpful reading materials
—improving their oral English ability
Requirements:
—students in English major
(Warmly welcome the fresh graduates to apply for this position)
—tutors with English teaching experience are preferred
—patient and amiable
Salary: 500 yuan per week
Contact way: Please call Mrs. Johnson at 555-3721
Restaurant waitress
Responsibilities:
—obey the arrangement by the restaurant manager
—prepare for all the tableware and insure the normal business hours
—give the guests good service and try best to satisfy their reasonable requirements
Requirements:
—work from 5 p.m. to 8 p.m. every day
—be kind to the guests and recommend the specialties of the restaurant to them
—be honest, patient, polite and have strong team spirit
Salary: 35 yuan per hour
Contact way: Call Emily Martin at 393-7741

1. If you are available from 6 p.m. to 10 p.m. every day, which part-time job can you choose?
A. Band member. B. English tutor.
C. Restaurant waitress. D. Both A and B.

2. The English tutor job requires the job-takers to ___________.

A. have handsome appearance.
B. recommend the specialties of the restaurant to the guests.
C. obey the arrangement by the restaurant manager.
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 D. help overcome the difficulties in learning school subjects.

3. If you are interested in teaching English language, which number shall you call?
A. 556-3826. B. 555-3721.
C. 558-3357. D. 393-7741.

4. If you choose to work as a restaurant waitress and work 5 days a week, how much will you be paid
per week?
A. 500 yuan. B. 535 yuan.
C. 525 yuan. D. 550 yuan.

5. Which of the following is NOT required for being a band member?

A. Prepare for all the tableware and insure the normal business hours.
B. Have free time on weekends.
C. Have good sense of musical conception.
D. Have creativity and strong team work spirit.

四、 填空（共 10 分）
根据所提供的中文补全文章。

Dear Sir or Madam，

I am writing to express my dissatisfaction with the service I received while 1. __________________

_________ (住 在 贵 方 旅 馆 ) during my vacation between the 2nd and 11th of April this year.

Although your hotel is 2. ______________________________ (被评为五星级酒店), I found that the rooms

were not cleaned on a daily basis, and that my bed was cleaned up only every three days. 3.
______________________________ ( 此 外 ), the food in the restaurant was similarly disappointing.
Not only was it extremely overpriced, but the quality was very poor. I was therefore 4.
______________________________ (被迫外出在当地餐馆就餐).

I trust you will take my complaints seriously, and 5. ______________________________ (尽力改善旅馆

的服务) in the future. I would greatly appreciate a discount on my bill (receipt enclosed). I am looking
forward to a favourable reply at your earliest convenience.

Yours sincerely,
Liu Ming

五、写作（共 20 分）
你是阳光假日酒店的经理李华，收到了顾客刘明对酒店服务的投诉信，投诉内容主要是：
1. 卫生打扫不彻底；
2. 客房服务不及时；
3. 餐厅食物价格高、味道差；
请你针对他的投诉做出回复。要求邮件格式正确，不少于 60 个单词。

Dear Liu Ming,

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Yours sincerely,
Li Hua

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