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Satel Job Description

The job is for a Technical Support Executive (Non-Voice) offering a permanent work-from-home position with comprehensive training in IT and web development for individuals with at least one year of experience in any field. Candidates seeking a transition to IT/software are encouraged to apply, with immediate joiners preferred. The role involves providing technical support, assisting with web development, and maintaining effective communication with clients.

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bushinimuralidharan
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14 views2 pages

Satel Job Description

The job is for a Technical Support Executive (Non-Voice) offering a permanent work-from-home position with comprehensive training in IT and web development for individuals with at least one year of experience in any field. Candidates seeking a transition to IT/software are encouraged to apply, with immediate joiners preferred. The role involves providing technical support, assisting with web development, and maintaining effective communication with clients.

Uploaded by

bushinimuralidharan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Job description

Job Title: Technical Support Executive (Non-Voice)

Employment Type: Permanent Work-from-Home

Location: Remote

Training: Comprehensive 30-Day Training on IT and Web Development Provided

Mandatory Requirements: Laptop and Stable Wi-Fi Connection

Experience: Minimum 1 Year in a Non-IT Role (Candidates Seeking a Transition to IT/Software are
Welcome)

Availability: Immediate Joiners Preferred

Position Overview

We are offering a unique opportunity for professionals with 1+ years of experience in any field who
are looking to transition into the IT/software industry. As a Technical Support Executive, you will
receive structured training to acquire essential IT and web development skills, empowering you to
excel in your new career path. This is a permanent work-from-home role that provides flexibility and
growth opportunities.

Key Responsibilities

Technical Support:

Provide non-voice technical assistance to clients via email, chat, or ticketing systems.

Troubleshoot and resolve basic IT issues related to systems, software, or platforms.

Web Development Assistance (Post Training):

Apply training to assist clients with website setup, CMS management , and basic web
troubleshooting.

Support customers with performance optimization and website-related queries.

Customer Communication:

Maintain professional and effective communication with clients to address their concerns.

Escalate complex issues to senior teams, ensuring seamless issue resolution.

Documentation:

Log customer interactions and technical resolutions accurately for reference.

Identify patterns in customer issues and recommend process improvements.


Candidate Profile

Experience:

Minimum 1 year in any professional field.

Individuals seeking a career transition to IT or software are strongly encouraged to apply.

Skills & Qualities:

Strong communication skills, both written and verbal.

Ability to learn new technical concepts and apply them effectively.

Problem-solving mindset with a focus on customer satisfaction.

Technical Requirements:

A personal laptop with sufficient technical specifications.

A stable and reliable Wi-Fi connection.

Availability:

Immediate joiners will be given priority.

What We Offer

Transition Opportunity: A structured pathway to enter the IT/software industry.

Skill Development: A comprehensive 30-day training program on IT systems and web development.

Remote Work: A permanent work-from-home arrangement, offering flexibility and convenience.

Career Growth: Opportunities to upskill and advance in a fast-growing organization.

Compensation: Competitive salary and performance-based incentives.

Job Types: Full-time, Permanent

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