India's Digital Revolution:

Transforming Infrastructure, Governance, and Public Services

December 08, 2024

India's digital infrastructure has undergone a transformative evolution in recent years, positioning
the country as a global leader in digital adoption. With a rapidly expanding digital economy, driven
by innovations in cloud computing, artificial intelligence (AI), machine learning (ML), and digital
governance, India's infrastructure is continuously evolving to meet the growing demands of the
public and private sectors. Key initiatives and projects have been rolled out to strengthen the
country’s digital backbone, ensuring accessibility, scalability, and security in delivering government
services, fostering economic growth, and enhancing citizens’ lives.

India’s Digital Infrastructure Landscape

One of the central pillars of India’s digital infrastructure is the expansion and development of data
centres. These centres are crucial for supporting the increasing demand for cloud computing, data
storage, and AI/ML applications. India’s data centre industry is poised for substantial growth, with
expectations for a significant increase in IT load capacity, which is approximately at 1000 MW
currently. The National Informatics Centre (NIC) has established state-of-the-art National Data
Centres (NDC) in cities like Delhi, Pune, Bhubaneswar, and Hyderabad, providing robust cloud
services to government ministries, state governments, and public sector undertakings (PSUs). These
data centres also offer essential disaster recovery and hosting services, ensuring continuity in
government operations. At NDC, storage capacity has been expanded to approximately 100PB,
including All Flash Enterprise Class Storage, Object Storage, and Unified Storage. Additionally,
around 5,000 odd servers are deployed to support various cloud workloads. Another state-of-the-art
NDC (Tier-III) of 200 Racks expandable to 400 Racks is being established at Guwahati, Assam.

To address the unique challenges faced by India’s Northeastern region, the National Data Centre -
North East Region (NDC-NER) was launched in September 2020. This facility aims to bridge the
digital divide, foster socio-economic development, and improve public services in the region by
providing a reliable, high-performance data storage and cloud service infrastructure.

Enhancing Cloud Services: The Role of NIC and MeghRaj

India’s growing cloud service ecosystem has been crucial in supporting its digital transformation.
The Enhancement of National Informatics Centre (NIC) National Cloud Services project,
launched in 2022, seeks to further upgrade the national cloud infrastructure, enabling faster and more
efficient delivery of e-Governance services. Over 300 government departments are now utilizing
cloud services, contributing to the rapid growth of India’s digital public infrastructure.

The GI Cloud (MeghRaj) initiative aims to provide ICT services via Cloud to all Government
Departments at the Centre and States/UTs, promoting the Cloud ecosystem nationwide. It ensures
optimal use of IT infrastructure and accelerates the development and deployment of e-Gov
applications such as digital payments, identity verification, and consent-based data sharing. MeitY
has initiated the empanelment of Cloud Service Providers (CSPs) to address the evolving Cloud
needs of Government Departments.

Digital Public Infrastructure (DPI): A Game-Changer

Digital Public Infrastructure (DPI) refers to foundational digital systems that are accessible,
secure, and interoperable, supporting essential public services. In India, DPI has been instrumental
in transforming the digital economy, much like traditional infrastructure for industrial growth. Key
achievements include Aadhaar, Unified Payment Interface (UPI) etc. Aadhaar, the world’s largest
digital identity program, offers a unique digital identity based on biometric and demographic data.
It enables authentication anytime, anywhere, while eliminating duplicate and fake identities. So far,
138.34 crore Aadhaar numbers have been generated. Unified Payment Interface (UPI) facilitates
digital payments and enhances financial inclusion. As on 30 June 2024, it has facilitated 24,100
crore financial transactions. DigiLocker, a platform for digital document verification. It has
facilitated more than 37.046 crore users and made available 776 crore issued documents. Digital
Infrastructure for Knowledge Sharing (DIKSHA), the world’s largest education platform. As on
22nd July 2024, 556.37 crore learning sessions have been imparted using DIKSHA. It has achieved
17.95 crore course enrolments and 14.37 crore course completions.

Other significant platforms include Government e-Marketplace (GeM) for government

procurement, UMANG (providing access to government services), and API SETU (for open APIs).
Co-WIN and Aarogya Setu have been pivotal in health services, including vaccination tracking and
contact tracing. Further, India’s digital health infrastructure includes eSanjeevani (telemedicine
service), e-Hospital (hospital management system), and e-Courts (for judicial processes),
transforming healthcare and justice delivery. The Poshan Tracker monitors nutritional services for
women and children, while e-Office digitizes government workflows. The NCD (National Non-
communicable Diseases) platform aids in managing non-communicable diseases and is integrated
with the Ayushman Bharat Digital Mission and 67 million Ayushman Bharat Health Account
(ABHA) numbers have been created. Skill development is supported by SIDH (Skill India Digital
Hub), a platform for skilling and livelihood. Additionally, India Stack Local showcases digital
solutions developed by State Governments and UTs, with 493 solutions listed. These initiatives, part
of India’s Techade, have positioned India as a leader in digital services, benefiting both citizens and
other nations, especially in the Global South.

The National Knowledge Network (NKN), approved in March 2010, is a high-speed data
communication network designed to connect National and State Data Centres, State-Wide Area
Networks, and various Digital India initiatives. It supports Government-to-Government (G2G) and
Government-to-Citizen (G2C) services, district connectivity, and interconnects knowledge
institutions across India to promote resource sharing and collaborative research. NKN serves both
the National Government Network (NGN) and the Research & Education Network (REN). The
network has successfully established 1,803 links with institutions and 637 links with district centres,
enabling digital governance and the efficient delivery of e-Government services.

Common Services Centres (CSCs): Reaching Rural India

The Common Services Centres (CSCs) initiative, managed

by the Ministry of Electronics and Information Technology
(MeitY), has played a vital role in bringing e-services to rural
India. as on October 2024, over 5.84 lakh CSCs are
operational across the country, including 4.63 lakh at the
Gram Panchayat level, the initiative has facilitated the
delivery of more than 800 services ranging from government
schemes to education, telemedicine, and financial services.

Citizen-Centric Digital Services

Unified Mobile Application for New-Age Governance (UMANG) is another key initiative aimed
at simplifying access to government services. This mobile app integrates services from various
sectors, including agriculture, health, education, and pensions. With over 7.12 crore users, UMANG
has streamlined the way citizens engage with government services, providing them with a unified
platform for easy access and transactions. UMANG is available in 23 multi-lingual languages (for
top 100 services), including English and Hindi. As of now, UMANG offers about 2,077 services
from 207 departments of the Central and State Governments across 32 States/UTs, including 738
Direct Benefit Transfer (DBT) services.

The MeriPehchaan platform, a National Single Sign-On (SSO) service, provides citizens with a
seamless way to authenticate and access various government services using a single set of
 credentials. Over 132 crore transactions have
been processed on this platform, improving
service delivery and reducing the complexities
of managing multiple accounts and credentials.
The e-Hastakshar (e-Sign) service enables
citizens to digitally sign documents, providing
a legally accepted alternative to physical
signatures. A total of 81.97 crore e-Signs have
been issued by all ESPs, of which 19.35 crore
were issued by CDAC under the e-Hastakshar
project.

Another important project, API Setu, facilitates the implementation of the government’s Open API
Policy, enabling seamless data exchange and service delivery across government systems. Over
6,000 APIs have been published, facilitating more than 312.01 crore transactions. With 1,700+
publishers, including key entities such as PAN, Driving License, Vehicle Registration, COVID
Vaccination Certificate, and CBSE, the platform also serves more than 634 consumers. The MyGov
platform is the Government of India’s citizen engagement initiative, allowing citizens to share ideas,
opinions, and feedback on various government policies and programs. With over 4.89 crore
registered users, MyGov fosters transparency and encourages active citizen participation in
governance.

Revolutionizing Government Operations

In line with the government’s vision of paperless governance, DigiLocker has become a
revolutionary platform for the issuance and verification of documents. With over 37 crore registered
users, DigiLocker has transformed the way citizens access and authenticate their documents. The
Entity Locker, an extension of this service, is designed to empower organizations by providing
secure cloud-based platform to store, share, and verify digital documents, promoting further adoption
of digital document management.

CollabFiles is a centralized platform for government officials to create, manage, and share office
documents such as spreadsheets and text files. It integrates with platforms like e-Office and NIC
email and ensures secure access via government-issued email IDs, and maintains records of
document sharing. GovDrive is a cloud-based, multi-tenant platform offering storage as a service
for Government of India officials. It enables secure storage, sharing, synchronization, and
management of documents across devices, allowing officials to store, access, modify, or delete files
and folders online through the GovDrive application.
The Gov Intranet Platform is a modern, secure portal for government officials, streamlining
workflow management with Single Sign-On (SSO) via Parichay. It provides access to applications
like eMail, eOffice, and the Ministry Performance Dashboard while enabling efficient calendar
management, task assignment, event planning, and secure document sharing. With advanced UI/UX,
multi-platform support and features like Swagatam integration for visitor passes and BharatVC for
virtual meetings, it ensures seamless communication and coordination.

Conclusion

India’s transformative journey in digital infrastructure underscores its commitment to innovation,

inclusivity, and efficiency. By leveraging cutting-edge technologies like cloud computing, AI and
through initiatives like Aadhaar, UPI and DigiLocker, India has emerged as a global leader in digital
adoption. The collaborative efforts of government platforms and seamless citizen engagement, are
paving the way for a digital future that empowers every citizen, fosters socio-economic growth, and
strengthens governance. This digital revolution not only enhances India’s domestic capabilities but
also positions the nation as a pioneer in providing scalable digital solutions for the global south. As
India continues to build on this momentum, it is set to redefine possibilities in governance, public
service delivery, and economic development.

References
https://www.digitalindia.gov.in/digital-infrastructure/

Santosh Kumar/ Ritu Kataria/ Aswathy Nair