Communication Skills

Q1. Which of the following is NOT an element of communication within the communication process cycle?
A) Channel B) Receiver C) Sender D) Time Answer (D)
Q2. You need to apply for leave at work? Which method of communication will you use?
A) e-mail B) Poster C) Newsletter D) Blog Answer (A)
Q3. By which action can senders send their messages?
A) Gestures B) Speaking C) Reading D) Writing Answer (C)
Q4.Make a chart highlighting all the methods of communication. Use markers and colours to highlight
differences amongst all

Method of Communication Definition Examples Characteristics

Verbal Communication Using spoken words Conversations, speeches Immediate, interactive

Non-Verbal Communication Using body language Gestures, facial expressions Subconscious, universal

Written Communication Using written words Letters, books, emails Permanent, detailed

Posters, infographics, Engaging, easy to

Visual Communication Using images/videos
videos understand

Emails, social media, video

Electronic Communication Using digital devices Fast, global reach
calls

Q4. Which of the following is an example of oral communication?

A) Newspapers B) Letters C) Phone call D) e-mail Answer (C)
Q5. What are the types of words we should use for verbal communication?
A) Acronyms B) Simple C) Technical D) Jargons Answer (B)
Q6. Why do we use e-mails?
(a) To communicate with many people at the same time. (b) To share documents and files. (c) To talk to each
other in real-time. (d) To keep a record of communication.
Answer (B)
Q7.List the different types of verbal communication. Include examples for each verbal communication type.
Ans. The table illustrates the different types of verbal communication:

Q 8. Which of these is a positive (good) facial expression?

A) Frowning while concentrating B) Maintaining eye contact C) Smiling continuously
D) Rolling up your eyes Answer (B)
Q9. What does an upright (straight) body posture convey or show?
A) Pride B) Professionalism C) Confidence D) Humility Answer (C)
Q10. Which of these is NOT an appropriate non-verbal communication at work?
A) Keeping hands in pockets while talking B) Talking at moderate speed C) Sitting straight
D) Tilting head a bit to listen Answer (A)
Q11. Which of the following statement is true about communication?
A) 50% of our communication is non-verbal B) 20% communication is done using body movements, face,
arms, etc C) 5% communication is done using voice, tone, pauses, etc.
D) 7% communication is done using words Answer (D)
Q10. Which of these are examples of positive feedback?
A) Excellent, your work has improved B) I noticed your dedication towards the project.
C) You are always doing it the wrong way. D) All of the above Answer (D)
Q11. Which of these are examples of negative feedback?
A) I hate to tell you this but your drawing skill is poor. B) You can surely improve your drawing
C) These are good drawings but you can do better. D) None of the above Answer (A)
Q12. Which of the following is an effective component of good feedback?
A) Detailed and time-consuming B) Indirect C) Specific D) Opinion-based Answer (C)
Q 13.Put a X mark against the actions below which are examples of bad non-verbal communication.
• Laughing during formal communication
Answer
• Scratching head
•Laughing during formal communication X
• Smiling when speaking to a friend
• Scratching head X
• Nodding when you agree with something
• Smiling while speaking to a friend
• Standing straight
• Nodding when you agree with something •
• Yawning while listening
Standing straight
• Sitting straight
• Yawning while listening X
• Maintaining eye contact while speaking
• Sitting straight
• Biting nails
• Maintaining eye contact while speaking
• Firm Handshake
• Biting nails X
• Clenching jaws
• Firm Handshake
• Looking away when someone is speaking to you
• Clenching jaws X
• Intense stare
• Looking away when someone is speaking to you X
14. What do you mean by feedback? Let’s take a scenario. Radha is your co-worker. Together you are making
• Intense stare X
a report on how to manage the waste in your store. Since she has not completed her work on time, the
whole report has got delayed and the manager has given you both a warning. Write down the feedback you
would like to give your workers on time management. Try to keep the feedback specific and polite.
Ans. Feedback is the final component and one of the most important factors in the process of communication
since it is defined as the response given by the receiver to the sender.
Feedback to Radha
You are a great asset to the team. You are very professional and focused on your work. Despite the difficult
deadlines for the report on how to manage the waste in your store, you maintain a positive attitude. You re-
spond to problems without getting angry or frustrated. Whenever you have free time I see you studying or look-
ing over someone’s shoulder trying to troubleshoot a problem. It would benefit the entire department if you
paid more attention to the delivery time.
Q15. Which of these is NOT a common communication barrier?
A) Linguistic barrier B) Interpersonal barrier C) Financial barrier D) Organisational barrier Answer (C)
Q16 Which of these are ways to overcome communication barriers?
(a) Respecting each other’s differences (b) Using a translator (c) Not communicating at all
(d) Using your own language for comfort Answer (D)
17. Write down common communication barriers you may come across when you move to a new city or country.
Ans. The common communication barriers a person may come across when the move to a new city or country is:
Physical Barriers: Physical barriers are the environmental and natural conditions that act as a barrier in commu-
nication. For example, text messages are often less effective than face-to-face communication.
Linguistic Barriers: The inability to communicate using a language is known as the language barrier to communic-
ation. Language barriers are the most common communication barriers, it leads to misunderstandings and misin-
terpretations of the message. For example slang, professional jargon.
Interpersonal Barriers: Barriers to interpersonal communication occur when the sender’s message is received
differently from how it was intended. It is also very difficult to communicate with someone who is not willing to
talk or express their feelings and views.
Organisational Barriers: Organisations are designed on the basis of formal hierarchical
structures that follow performance standards, rules and regulations, procedures, policies, behavioural norms, etc.
Superior-subordinate relationships in a formal organisational structure can be a barrier to the free flow of com-
munication.
Cultural Barriers: Cultural barriers is when people of different cultures are unable to understand each other’s cus-
toms, resulting in inconveniences and difficulties. People sometimes make stereotypical assumptions about oth-
ers based on their cultural background, this leads to a difference in opinions and can be a major barrier to effect-
ive communication.
Q18. In which of the following, the underlined word is an adjective?
A) Radha has a red dress B) I can speak French C) The Girl on the Train is a best-seller
D) Abdul can swim fast Answer (A)
Q19. Which of these sentences is capitalised correctly?
A) Ravi and i are going to the movies B) Salim is visiting India in July
C) The tiger is a Strong animal D) She is arriving on Monday Answer (D)
Q20. Which of these sentences are punctuated correctly?
A) When is the party. B) I had bread omelette and a Banana for breakfast?
C) I am so excited about my first foreign trip, D) This is Abdul’s notebook. Answer (D)
Q21. In which of these sentences can you find an adverb?
A) Divya drinks milk every day. B) Sanjay gifted me a new pen C) I opened the door lock
D) Sita is 5-feet tall. Answer (A)
Q22. Fill correct nouns and verbs from the given options to complete the sentence in table given below.
Nouns: Boy, Ms Sen, Rahim, Children,Cat, Students
Verbs : Swimming, Driving, Writing, Teaching, Eating, Playing

Answer

1. The boy is running. 2. The girls are

skipping. 3. The girl is riding. 4. Raju is
drinking. 5. The boy is reading. 6. The dog
is barking.

Q23Identify the object, verb and subject in the sentence, ‘The car crashed into a tree.’
(a) Object: a tree; Verb: crashed; Subject: the car
(b) Object: The car; Verb: crashed; Subject: a tree
(c) Object: crashed; Verb: the tree; Subject: the car
(d) Object: crashed; Verb: the car; Subject: the tree Answer (A)
Q24. Identify the indirect object in the sentence, ‘The band played music for the audience.’
A) The band B) played C) music D) audience Answer (D)
Q25. Which of these is an imperative sentence?
A) Switch off the fan B) Sheila has gone to the market C) Where are my pen colours?
D) Oh no! I missed my flight Answer (D)
Q26. Which of these sentences is in active voice?
A) A movie is being watched by them. B) The car was repaired by Raju C) He is reading a book.
D) The thief was being chased by a policeman Answer (C)
4. Write two sentences of each type of sentence — statement, question, exclamatory and order.
Ans. The two sentences of each type of sentence are:
Statement 1) Blue is my favourite colour. 2) The farewell party begins in two hours.
Question 1) Do you want tea or coffee? 2) Is it raining?
Exclamatory 1) This is the best day of my life! 2) Oh, my goodness, we won!
Order 1) Please lower your voice. 2) Respond immediately.
5. Which is your favourite food, dish or cuisine? Write two paragraphs about your favourite food, dish or cui-
sine. Make sure you follow all the rules about the sentences and paragraphs you have learnt.
Ans. I am a very foodie. I love to eat. Among the number of foods, Pizza is my favourite food because it tastes
and smells fabulous. My Mom cooks the best Pizzas in the world. I always ask her to make Pizza.
In Pizzas, I love onion cheese Pizza a lot. This is because cheese pizza is healthy and makes me strong. To create
fun we also organize pizza races in terms of who can eat the maximum number of pizzas. I can eat many pizzas
at a time.