(A Government of India Undertaking) Corporate Office, Speed Post Centre Building, Bhai Veer Sing Marg, New Delhi - 110001
(A Government of India Undertaking) Corporate Office, Speed Post Centre Building, Bhai Veer Sing Marg, New Delhi - 110001
Corporate Office, Speed Post Centre Building, Bhai Veer Sing Marg, New Delhi -110001
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RECRUITMENT OF CHIEF OPERATING OFFICER (COO), CHIEF COMPLIANCE OFFICER
(CCO) & INTERNAL OMBUDSMAN ON CONTRACT BASIS
India Post Payments Bank Limited (IPPB) has been setup under the Department of Post, Ministry of
Communications with 100% equity owned by Government of India having 650 branches all over India which
aims to utilize all of India’s 1,55,015 post offices as access points and 3~Lakh Postmen and Gramin Dak Sewaks
(GDS) to provide doorstep banking services. IPPB is leading the next revolution of banking and financial
literacy and this new model will pave the way for India’s largest banking network to reach each and every corner
of the nation.
In order to support our future growth and transformation challenges, we invite applications from qualified,
energetic and dynamic candidates for the positions mentioned at Point 2 on contract basis through online
application mode. Interested candidates who fulfil the eligibility criteria may apply online from 29.03.2025 to
18.04.2025 by visiting our website www.ippbonline.com. No other mode of application will be accepted.
1. Important Dates:
(i) Opening date for On-line Registration of Applications 29.03.2025: 10.00 AM
(ii) Last date of On-line Submission of Applications with Fee 18.04.2025: 11.59 PM
2.
Abbreviations used: UR: Un-reserved, OBC (NCL): Other Backward Classes (Non-Creamy Layer), EWS:
Economically Weaker Section, SC: Scheduled Caste, ST: Scheduled Tribe.
3. 2. Eligibility Criteria: The age and post qualification experience as on 01.03.2025 for the posts specified at
table 3 are prescribed as under:
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4. Job description and Minimum eligibility criteria:
Position Job Description Minimum Eligibility Criteria
1. To apprise the Board and senior management on Minimum Educational Qualification:
regulations, rules and standards and any further
Graduate in any discipline.
developments.
2. To provide clarification on any compliance related Note:
issues.
3. To conduct assessment of the compliance risk (at CA/CS/MBA Finance/Post Graduate degree
least once a year) and to develop a risk-oriented or equivalent is preferred.
activity plan for compliance assessment. The Certified Banking Compliance
activity plan should be submitted to the ACB for Professional by IIBF is preferred.
approval and be made available to the internal
audit.
4. To report promptly to the Board / ACB / MD & Post Qualification work experience:
CEO about any major changes / observations
relating to the compliance risk. Minimum 18 years of experience must be in
Chief
5. To periodically report on compliance the banking or financial services with at
Compliance least 5 years of experience shall be in the
Officer failures/breaches to the Board/ACB and circulating
to the concerned functional heads. Audit / Finance / Compliance / Legal / Risk
6. To monitor and periodically test compliance by Management functions in senior
management level.
performing sufficient and representative
compliance testing. The results of the compliance Skills – The CCO shall have good
testing should be placed to Board/ACB/MD & understanding of industry and risk
CEO. management, knowledge of regulations,
7. To examine sustenance of compliance as an integral legal framework and sensitivity to
part of compliance testing and annual compliance supervisors’ expectations
assessment exercise.
8. To ensure compliance of Supervisory observations
made by RBI and/or any other directions in both
letter and spirit in a time bound and sustainable
manner.
Primary Responsibilities: Minimum Educational Qualification:
Lead the operations of the Bank, including but not
limited to, customer onboarding, customer service & Graduate in any discipline.
grievance management, back office operations,
technology, human resources etc Post Qualification work experience:
o Frame operations governance framework, policies The candidate must have minimum
and processes to support business goals and drive experience of 18 years in Banks/ Financial
optimization & framework Institutions. Out of which minimum 10 years
o Strive towards excellence in customer service & of experience in handling operations of a
regulatory compliance, in line with leading/ emerging Bank/ Financial Institution.
Chief trends.
O Alignment of Bank’s strategy and operations with And
Operating key stakeholders – DoP and Government of India.
Officer O Oversee vendor relationship and compliance with The candidate should have worked in a
service level agreements/ contractual commitments. position not below three levels of MD &
CEO of a Bank/ Financial Institution, for a
Skills & Competencies: minimum period of two years, in the last five
years.
o Appropriate and relevant skills related to all areas of
operational risk management and compliance
o Knowledge of banking, company, employment and
tax laws and regulations, banking compliance
regulations and accounting principles
o Ability to monitor and assess achievements against
performance targets, quality standards and service
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agreements that aligns with the organization’s business
plan
o Excellent oral and written communication skills with
advanced skills related to the preparation and
submission of regulatory, statutory and
risk/compliance reports
6. Selection Process:
a) Selection will be made on the basis of Interview. However, the Bank reserves the right to conduct
assessment, Group Discussion or Online Test in addition to interview. Merely satisfying the eligibility
norms do not entitle a candidate to be called for Interview/Group Discussion or Online Test.
b) IPPB reserves the right to call only the requisite number of candidates, as decided by the competent
authority at the Bank, for the Assessment/ Interview/ Group Discussion or Online Test after preliminary
screening/ short listing with reference to candidates’ qualification, experience, profile vis-a-vis job
requirements, etc.
c) Results of the candidates who have qualified for various stages of the recruitment process and the list of
candidates finally selected will be made available on the website.
i. Candidates should ensure their eligibility before paying the fees/applying online.
ii. Application once submitted will not be allowed to be withdrawn and fee once paid will NOT be refunded
under any circumstances nor can it be held in reserve for any other future selection process.
8. Reservations & Relaxations:
(a) Reservations and relaxations for SC/ ST/ OBC (Non-Creamy Layer) / PWD (Degree of Disability 40% or
above) candidates will be provided as per guidelines of Govt. of India for the purpose.
(b) Age relaxation for Ex-Servicemen category candidates is applicable as per Government of India guidelines.
(c) The upper age limit is relaxed by 5 years for SC/ST, 3 Years for OBC (Non-Creamy Layer) and 10 years
for PWD-UR, 13 years for PWD-OBC (Non-Creamy layer) and 15 years for PWD-SC/ST candidates.
(d) The age of candidates claiming relaxation under point 8 should not exceed 56 years as on 01.03.2025.
(e) The OBC candidates who belong to ‘Creamy Layer’ are not entitled for concession admissible to OBC
Category and such candidates have to indicate their category as General.
9. Compensation: The Job offers a competitive remuneration package at par with Industrial standards.
11. Posting: The selected officers will be posted at Corporate Office, New Delhi. However, the Bank reserves the
right to post the officer anywhere in India. Candidates willing to serve anywhere in India should apply.
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12. Application Guidelines: A candidate can apply for more than one post by filling separate applications for
each post. Candidates can apply online only from 29.03.2025 to 18.04.2025. No other mode of application
(other than online) will be accepted.
i. Scan their photograph and signature ensuring that both the photograph and signature adhere to the required
specifications as mentioned in this advertisement at Annexure-I.
ii. Keep the necessary details/documents for Online Payment of the requisite application fee/ intimation charges
ready.
iii. Have a valid personal email ID which should be kept active till the completion of this recruitment process.
IPPB may send call letters for the Interview etc. through the registered e-mail ID. Under no circumstances, a
candidate should share with/mention e-mail ID to / of any other person. In case a candidate does not have a
valid personal e-mail ID, he/she should create his/her new e-mail ID before applying on-line and must maintain
that email account.
Candidates are advised to click here https://ippbonline.com/web/ippb/current- openings to open the online
Application Form.
i. To register their application candidates will be entering their basic information in the online application form.
After that a provisional registration number and password will be generated by the system and displayed on
the screen. Candidate should note down the provisional registration number and password. An Email & SMS
indicating the Provisional Registration Number and Password will also be sent.
ii. Candidates are required to upload their photograph and signature as per the specifications given in the
Annexure I of this form.
iii. Candidates are advised to carefully fill the online application themselves as no change in any of the data filled
in the online application will be possible / entertained.
iv. Prior to submission of the online application, candidates are advised to use the “SAVE AND NEXT” facility
to verify the details in the online application form and modify the same, if required. No change is permitted
after clicking on FINAL SUBMIT button. Visually Impaired candidates are responsible for carefully verifying
the details filled in the online application form and ensuring that the same are correct prior to submission, as
no change is possible after submission.
(a) To be disqualified from the selection process for which he / she is a candidate;
(b) To be debarred, either permanently or for a specified period, from any examination or recruitment
conducted by IPPB.
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14. Medical Fitness
Medical Fitness and Character (wherever applicable) verification of selected candidates: The appointment of
selected candidates will be subject to their being declared medically fit by a Doctor or a panel of Doctors
approved by IPPB and upon satisfactory verification of their character, antecedents (wherever applicable). Till
such time, their appointment will be provisional.
16. The management reserves the right to fill or not to fill or partially fill any of the above positions without
assigning any reasons whatsoever. IPPB also reserves the right to cancel / restrict / modify / alter the
recruitment process, if required.
17. Any modifications/ amendments /corrigendum in respect of the above advertisement shall be made available
only on IPPB’s official website. No further press advertisement will be published. Hence prospective
applicants are advised to visit IPPB’s website regularly for this purpose.
18. All correspondence/announcements with respect to above recruitment process shall be done through e-
mail/notices on the company’s website. Important information regarding recruitment will be available in IPPB
website and as such, candidates are advised to visit the same frequently. It is the responsibility of the candidate
to download/print the Admit Card/ Interview Call Letters. Company will not be responsible for any loss of
email sent, due to invalid/ wrong Email ID provided by the candidate or due to any other reason. Candidate’s
E-mail Id and Mobile No. should be valid for at least one year.
19. For any queries related to online application candidates may write on company’s email
id: careers@ippbonline.in.
20. Any dispute with regard to recruitment against this advertisement will be settled within the jurisdiction of
Delhi only.
Sd/-
Chief HR Officer
Speed Post Centre, Bhai Veer Singh Marg, New Delhi – 110 001
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Annexure -I
Candidates can apply online only from 29.03.2025 to 18.04.2025 and no other mode of application will be
accepted.
IMPORTANT POINTS TO BE NOTED BEFORE REGISTRATION
Before applying online, candidates should-
(i) scan there:
- photograph (4.5cm × 3.5cm)
- signature (with black ink)
- left thumb impression (on white paper with black or blue ink)
- a hand-written declaration (on a white paper with black ink) (text given below)
(ii) Signature in CAPITAL LETTERS will NOT be accepted.
(iii) The left thumb impression should be properly scanned and not smudged. (If a candidate is
not having left thumb, he/she may use his/ her right thumb for applying.)
(iv) The text for the hand-written declaration is as follows –
“I, _______ (Name of the candidate), hereby declare that all the information submitted by me
in the application form is correct, true and valid. I will present the supporting documents as and
when required.”
(v) The above-mentioned hand-written declaration has to be in the candidate’s hand writing and
in English only. If it is written and uploaded by anybody else or in any other language, the
application will be considered as invalid. (In the case of Visually Impaired candidates who
cannot write may get the text of declaration typed and put their left-hand thumb impression below
the typed declaration and upload the document as per specifications.)
(vi) Keep the recent Resume (in PDF Format) ready.
(vii) Keep the necessary details/documents ready to make Online Payment of the requisite
application fee/ intimation charges
(viii) Have a valid personal email ID and mobile no., which should be kept active till the completion
of this Recruitment Process. IPPB may send intimation about various steps/procedures
through the registered e-mail ID. In case a candidate does not have a valid personal e-mail
ID, he/she should create his/her new e-mail ID and mobile no. before applying on-line and
must maintain that email account and mobile number.
Bank Transaction charges for Online Payment of application fees/intimation charges will have to be borne by
the candidate.
A. Application Registration
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3. In case the candidate is unable to complete the application form in one go, he / she can save the data already
entered by choosing "SAVE AND NEXT" tab. Prior to submission of the online application candidates are
advised to use the "SAVE AND NEXT" facility to verify the details in the online application form and modify
the same if required. Visually Impaired candidates should fill the application form carefully and verify/ get
the details verified to ensure that the same are correct prior to final submission.
4. Candidates are advised to carefully fill and verify the details filled in the online application themselves as no
change will be possible/ entertained after clicking the COMPLETE REGESTRATION BUTTON.
5. The Name of the candidate or his /her Father/ Husband etc. should be spelt correctly in the application as it
appears in the Certificates/ Mark sheets/Identity proof. Any change/alteration found may disqualify the
candidature.
6. Validate your details and Save your application by clicking the 'Validate your details' and 'Save & Next'
button.
7. Candidates can proceed to upload Photo & Signature as per the specifications given in the Guidelines for
Scanning and Upload of Photograph and Signature detailed under point "C".
8. Candidates can proceed to fill other details of the Application Form.
9. Click on the Preview Tab to preview and verify the entire application form before COMPLETE
REGESTRATION.
10. Modify details, if required, and click on 'COMPLETE REGESTRATION' ONLY after verifying and
ensuring that the photograph, signature uploaded and other details filled by you are correct.
11. Click on 'Payment' Tab and proceed for payment.
12. Click on 'Submit' button.
B. PAYMENT OF FEES
ONLINE MODE
1. The application form is integrated with the payment gateway and the payment process can be completed by
following the instructions.
2. The payment can be made by using Debit Cards (RuPay/Visa/MasterCard/Maestro), Credit Cards, Internet
Banking, IMPS, Cash Cards/ Mobile Wallets.
3. After submitting your payment information in the online application form, PLEASE WAIT FOR THE
INTIMATION FROM THE SERVER. DO NOT PRESS BACK OR REFRESH BUTTON IN ORDER TO
AVOID DOUBLE CHARGE
4. On successful completion of the transaction, an e-Receipt will be generated.
5. Non-generation of 'E-Receipt' indicates PAYMENT FAILURE. On failure of payment, Candidates are
advised to login again using their Provisional Registration Number and Password and repeat the process of
payment.
6. Candidates are required to take a printout of the e-Receipt and online Application Form containing fee
details. Please note that if the same cannot be generated, online transaction may not have been
successful.
7. For Credit Card users: All charges are listed in Indian Rupee. If you use a non-Indian credit card, your bank
will convert to your local currency based on prevailing exchange rates.
8. To ensure the security of your data, please close the browser window once your transaction is completed.
9. There is facility to print application form containing fee details after payment of fees.
Before applying online a candidate will be required to have a scanned (digital) image of his/her photograph,
signature, left thumb impression and the hand written declaration as per the specifications given below:
Photograph Image: (4.5cm × 3.5cm)
• Photograph must be a recent passport style colour picture.
• Make sure that the picture is in colour, taken against a light-colored, preferably white, background.
• Look straight at the camera with a relaxed face.
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• If the picture is taken on a sunny day, have the sun behind you, or place yourself in the shade, so that you
are not squinting and there are no harsh shadows
• If you have to use flash, ensure there's no "red-eye"
• If you wear glasses make sure that there are no reflections and your eyes can be clearly seen.
• Caps, hats and dark glasses are not acceptable. Religious headwear is allowed but it must not cover your
face.
• Dimensions 200 x 230 pixels (preferred)
• Size of file should be between 20kb–50 kb
• Ensure that the size of the scanned image is not more than 50kb. If the size of the file is more than 50 kb,
then adjust the settings of the scanner such as the DPI resolution, no. of colours etc., during the process of
scanning.
Signature, left thumb impression and hand-written declaration Image and Resume:
• The applicant has to sign on white paper with Black Ink pen.
o Dimensions 140 x 60 pixels (preferred)
o Size of file should be between 10kb – 20kb for signature and 20kb - 50kb for left thumb
impression.
o Ensure that the size of the scanned image is not more than 20kb
• The applicant has to put his left thumb impression on a white paper with black or blue ink.
o File type: jpg / jpeg
o Dimensions: 240 x 240 pixels in 200 DPI (Preferred for required quality) i.e 3 cm * 3 cm (Width
* Height)
o File Size: 20 KB – 50 KB
• The applicant has to write the declaration in English clearly on a white paper with black ink.
o File type: jpg / jpeg
o Dimensions: 800 x 400 pixels in 200 DPI (Preferred for required quality) i.e 10 cm * 5 cm (Width
* Height)
o File Size: 50 KB – 100 KB
• The applicant should upload the recent Resume which includes all the relevant information.
o File type: PDF
o File Size: 20 KB – 500 KB
• The signature, left thumb impression, the hand-written declaration and the Resume should be of the
applicant and not by any other person.
• If the Applicant’s signature on the attendance sheet or Call letter, signed at the time of the examination,
does not match the signature uploaded, the applicant will be disqualified.
• Signature / Hand written declaration in CAPITAL LETTERS shall NOT be accepted.
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• Candidates using MS Windows/MSOffice can easily obtain documents in .jpeg format by using MS Paint
or MSOffice Picture Manager. Scanned documents in any format can be saved in .jpg / .jpeg format by
using ‘Save As’ option in the File menu. Size can be adjusted by using crop and then resize option.
Procedure for uploading the documents
• While filling in the Online Application Form the candidate will be provided with separate links for
uploading Photograph, signature, left thumb impression, hand written declaration and Resume.
• Click on the respective link “Upload Photograph / signature / Upload left thumb impression / hand written
declaration/ Resume”
• Browse and Select the location where the Scanned Photograph / signature / left thumb impression / hand
written declaration file/ Resume file has been saved.
• Select the file by clicking on it
• Click the ‘Open/Upload’
• If the file size and format are not as prescribed, an error message will be displayed.
• Preview of the uploaded image will help to see the quality of the image. In case of unclear / smudged, the
same may be re-uploaded to the expected clarity /quality.
Your Online Application will not be registered unless you upload your Photograph, signature, left thumb
impression, hand written declaration and Resume as specified.
Note:
(1) In case the face in the photograph or signature or left thumb impression or the hand-written declaration
is unclear / smudged the candidate’s, application may be rejected.
(2) After uploading the Photograph / signature / left thumb impression / hand written declaration/ Resume
in the online application form candidates should check that the images are clear and files have been
uploaded correctly. In case the photograph or signature or left thumb impression or the hand-written
declaration or Resume is not prominently visible, the candidate may edit his/ her application and re-
upload his/ her photograph or signature or left thumb impression or the hand-written declaration or
Resume, prior to submitting the form.
(3) Candidate should also ensure that photo is uploaded at the place of photo and signature at the place of
signature. If photo in place of photo and signature in place of signature is not uploaded properly,
candidate will not be allowed to appear for the exam.
(4) Candidate must ensure that Photo to be uploaded is of required size and the face should be clearly visible.
(5) If the photo is not uploaded at the place of Photo Admission for Examination will be rejected/denied.
Candidate him/herself will be responsible for the same.
(6) Candidates should ensure that the signature uploaded is clearly visible
(7) After registering online candidates are advised to take a printout of their system generated online
application forms.
Note:
(1) In case the left thumb impression or the hand-written declaration is unclear / smudged the candidate’s,
application may be rejected.
(2) After uploading the left thumb impression / hand written declaration / Resume in the online application form
candidates should check that the images/files are clear and have been uploaded correctly. In case the left
thumb impression or the hand-written declaration is not prominently visible, the candidate may edit his/ her
application and re-upload his/ her thumb impression / hand written declaration, prior to submitting the form.
After registering online candidates are advised to take a printout of their system generated online application
forms.
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