COMMUNICATION
PREPARED & PRESENTED BY
EVON SABER
ASSISTANT PROFESSOR OF PSYCHIATRIC AND MENTAL HEALTH
NURSING
• Outlines
Definition of communication
Definition of communication skills .
Definition of effective communication
Purpose of communication
Component of communication process Principle
COMMUNICATION
of communication
Types or ways of communication.
Advantages and disadvantages of
communication.
Types of organizational communication
Principle of effective communication
Most Common barrier to effective
communication.
Role of nurse manager to improve
communication
COMMUNICATION
• Communication is sharing ideas or information with others .It is an
integral part of the management process, which involves an exchange
of facts, feeling and information by two or more persons and provides
the means of putting the personal into action in an organization.
• Communication is the basic element of human interaction that allows
people to establish , maintains , and improves contact with other.
Communication skills are the abilities you use when giving and
receiving different kinds of information. Some examples include
communicating new ideas, feelings or even an update on your project.
Effective communication is about more than just exchanging
information. It’s about understanding the emotion and intentions behind
the information. As well as being able to clearly convey a message, you
need to also listen in a way that gains the full meaning of what’s
being said and makes the other person feel heard and
understood.
COMMUNICATION PURPOSE
Provides information and understanding necessary for group work.
Provides the attitudes necessary for motivation ,co-operation, and job satisfaction.
Provision co.opration through understanding.
Assistance in decision making because taking decision needs information.
Promotion of managerial efficiency. Learn more about self and the world around us
establishing and maintaining contact with others.
To inform, to express feelings, influence, and meet social expectations.
Understanding the social determinants of health.
To solve issues.
To overcome anxiety through counseling.
To Identifying specialized needs.
To Learning Management Skills..
To Developing Good Human Relations
TYPES OF COMMUNICATION.
Advantages Disadvantages
1-promote feedback and 1-suffer problem with inaccurate
interchange. in meaning and details.
2-Leaves no time for thought and
consideration and no permanent
record of what was said
•Written Communication Letters, policy manuals, reports,
•E-mail, and other documents used to share information in an organization
Advantages Disadvantages
1-accurate and leaves permanent 1-inhabits feedback and
record of the exchange. interchange due to burden of the
2-Leaves of thought and process of preparing a physical
consideration can be referenced.
document.
3-is easy to used and can be done
with little preparation.
2-considerable delay can occur
in clarifying message meaning.
•2-Nonverbal Communication
Nonverbal communication is transmission of
messages without the use of words Such
as (gesture, body language, Posture, tone of
voice or facial expressions).
Types of organizational communication
1-formal communication : Refers to the structured and official
exchange of information that follows established protocols and
procedures. It typically occurs in professional or organizational
settings and is characterized by a clear, concise, and respectful tone.
Formal communication often involves written documents such as
emails, reports, memos, and official letters, as well as structured
verbal interactions like meetings, presentations, and official
announcements.
• Key features of formal communication include:
Professional Tone: Respectful and courteous language.
Structured Format: Organized with a clear introduction, body, and conclusion.
Accuracy: Well-researched and factual information.
Formality: Proper grammar and formal language.
Documentation: Records of communication for future reference.
Upward Communication
Consist of transmission message from subordinate to superior (flow from lower
to upper)
Downward Communication
Occur when information flows down the hierarchy from superior to
subordinate (flow from upper to lower)
Horizontal Communication
Horizontal or lateral communication involves communication between
individual or department at the same level of the organization. Such as;
infection control manager communicate to unit nurse manager regarding the
incidence of infection rate in the unit.
• 2-Informal Communication:
• Refers to the casual and spontaneous exchange of information
between individuals without the constraints of formal protocols or
structures. It often occurs in a relaxed environment and can include
conversations with friends, family, or colleagues in a non-professional
setting. This type of communication is characterized by a friendly
tone, the use of colloquial language, and a more personal touch.
PRINCIPLES OF EFFECTIVE COMMUNICATION
Principle of communication
1.Clarity: Ensure your message is clear and easily understood. Avoid
terminology and unclear language.
2.Conciseness: Be brief and to the point. Avoid unnecessary details that
can confuse the main message.
3.Consistency: Maintain a consistent message to avoid confusion. This
includes consistency in tone, style, and content.
4.Feedback: Encourage and provide feedback to ensure the message is
understood correctly. This can be verbal or non-verbal.
5. Empathy: Understand and respect the feelings and perspectives of
others. This helps build trust and rapport.
6. Listening: Active listening is essential. Pay attention to the speaker,
show interest, and provide appropriate responses.
7. Non-verbal Communication: Be aware of body language, facial
expressions, and gestures, as they can convey a lot of information.
8. Relevance: Ensure the information shared is relevant to the audience
and the context of the conversation.
9. Timing: Choose the right time to communicate. Timing can affect how
the message is received and understood.
10. Adaptability: Be flexible and adapt your communication style to suit
different audiences and situations.
Barriers in effective communication
Emotional barriers
Lack of attention
Differences in perception and viewpoint.
Physical disabilities Physical barriers to non-verbal communication.
Language differences and the difficulty in understanding unfamiliar accents.
Expectations and prejudices which may lead to false assumptions or
stereotyping.
Cultural differences.
• The norms of social interaction vary greatly in different cultures, as do the way in
which emotions are expressed. For example, the concept of personal space varies
between cultures and between different social settings.
Other barriers
Does not know the subject.
Cannot communicate the message.
Does not formulate clearly the objectives.
Does not formulate well the message.
Does not choose the language of the receptor.
Does not adapt the tone
Role of nurse manager to improve communication
Use standard terminology when communicating information.
Request and provide clarification when needed.
Ensure statements are direct and unambiguous.
Inform the appropriate individuals when the mission or plans change.
Communicate all information needed by those individuals or teams external to the team.
Use nonverbal communication appropriately
Use proper order when communicating information.
Use skills in interpersonal processing, listening, observing, speaking, questioning, analyzing,
gestures, and evaluating enables collaboration and cooperation
