NITYANAND GOPALIKA
B.Tech, IIT Kanpur, +91-9582022198, Nityanand.Gopalika@gmail.com
Exploring leadership opportunity in product management
● Entrepreneurial product leader with overall 15+ years’ global experience across MNCs, startups,
entrepreneurship and various roles
● Part of the prestigious GE’s Edison Engineering Development Program
● Experienced in various functions (R&D, delivery, customer success, products)
● Deep interest in creating something new, identifying and solving complex problems and creating value for
customers
● Excellent analytical and problem-solving skills with a strong team spirit and a never say die attitude
Now, I am looking forward to taking a leadership role in an organization to create significant value for their customers
PROFESSIONAL EXPERIENCE
Gupshup, Gurgaon, India Apr 2022 – Present
Senior Director and Head of Voice Products @Gupshup
● Product Vision and Strategy: Defined product roadmap, product strategy and growth drivers
● Simplification and new products: Simplified integrations, cPaaS enablement, Speech Recognition
● Customer focus and intuitive products: Significantly reduced product friction, stabilized voice platform, reduced
custom implementation time and go live for enterprise accounts
Knowlarity Communications, Gurgaon, India Oct 2020 – Mar 2022
Vice President, Customer Success - Strategic Accounts
● Handled Strategic Accounts: I handled the top 100 accounts and more than 80% revenue of Knowlarity
● Team Management: A team of 40 people drives delivery, solutions development, cross-sell/upsell, engagement,
and support of these accounts.
● KPI Focussed Account Management and Growth: Drove NRR, NPS, CSAT, Churn, delivery TAT for these accounts
Knowlarity Communications, Gurgaon, India Oct 2017 – Sep 2020
Head of Enterprise Technology Solutions and Delivery
● Headed Enterprise Technology Solutions team @ Knowlarity.
● Driving delivery of complex cloud telephony solutions to our enterprise customers.
● Streamlined the complete delivery process, Provided complex solutions to our customers
● Numerous product features launches, new solutions / use-cases defined
● Launched unlimited calling product, WebRTC calling, multiple integrations (Salesforce, Hubspot and many more)
Entrepreneur Journey – Various, Gurgaon, India Oct 2013 – Sep 2017
● Oye Truck: I was one of the 3 co-founders of Oye Truck. We were solving the problem of the demand-supply gap
in the trucking industry by aggregating intercity trucks over mobile apps. The customer could book a required
truck over the app and the fulfillment was done by the platform from a pool of available trucks.
I worked with various startups and SMEs as an independent consultant providing technical consulting.
● www.KelltonTech.com: I worked with AEGON Life, one of the enterprise clients of Kellton Tech - a BSE-listed IT
Services Company. AEGON Life was redesigning its front-end web application and the entire back-end system and
subsystems. For the proper execution of the project, Kellton needed a technical consultant who could
understand the client’s requirements and drive product development. I, as a consultant of Kellton, took the
responsibility of interacting with clients for technical requirements, and integrations between various subsystems
and guiding the internal team for proper execution.
● www.adglobal.com: ADGlobal, a Google Adwords Premier partner, provides Digital Advertising services to 5000+
SMEs in India. I designed, developed and implemented a multilevel call center solution. This solution helped
them to track the calls generated as a part of their digital ads and divert them to different customers.
Knowlarity Communications, Gurgaon, India July 2012 – Sep 2013
Head - Enterprise Technology Solutions and Service Delivery
● I led the Enterprise Technology Solutions of Knowlarity Communication. I was responsible for the Enterprise
pre-sales, post-sales, delivery, support and up-sale for the organization. My team was involved in understanding
customers’ requirements, shaping their requirements in a technical solution, delivering the solution and
customer engagement. The major activities involved discussing and providing customized solutions to enterprise
businesses, defining customer delivery timelines and making sure the delivery activities, ensuring customer
engagement and resolving their ongoing issues.
● My team was instrumental in providing various kinds of Cloud Telephony and CRM integration solutions to many
of our clients which provides them with a good insight into their lead generation, conversion and other business
processes.
● Managed 200+ enterprise customers and successfully delivered innovative cloud telephony solutions to these
customers bringing 1M+ USD revenue/year in a startup environment
KnowledgeBrick, Delhi, India April 2010 – June 2012
Partner
● KnowledgeBrick is an Intellectual Property consultancy firm providing consultancy services in intellectual
property-related projects. We also provide content development solutions to different leading e-learning
companies.
SkanRay Technologies, Mysore, India Aug 2009 – March 2010
Applications Manager
● Finding new business opportunities for Dental X-Ray in India
● Leading the Application Development effort for the business
● Leading the technical effort of designing dental X-Ray equipment and C-arm
General Electric Inspection Technologies, Cincinnati, OH, Aug 2005 – July 2009
Lead Engineer, X-Ray Detectors
Lead the technical effort for the development of X-Ray image detectors and computed radiography scanners
● Owned and drove the technical development of X-Ray image detectors. Took complete ownership of the
system-level development of these devices, including hardware, software and documentation.
● Launched several new x-ray imaging products like CRx, CR Tower, handheld x-ray detectors
● Developed a complete x-ray imaging system that could crawl on oil pipelines in the North Slope, work
successfully at a low temperature of -50 C, capture images and send remotely for inspection – hence saving
millions of dollars per year for companies like BP.
● Led a global team involved in defining, designing, developing and validating X-Ray imaging devices such as Flat
Panel Detectors and Computed Radiography Scanners.
● Managed global customers from their application definition to internal new product introduction. Worked with
the manufacturing team for manufacturing and QC of various components of the X-Ray imaging devices.
General Electric Global Research Center, Bangalore, India June 2002 – July 2005
Edison Engineering Development Program (EEDP)
● Premier engineering leadership program covering 4 job rotations, direct senior leadership coaching and GE
Crotonville leadership training
● Set up a state-of-the-art digital radiography lab at GE Bangalore. Developed automated techniques to select
Optimum Exposure Parameters
● Published 2 papers and 1 patent in the area of X-ray imaging and image processing
● Developed and implemented a tool that reduced X-ray exposures by more than 50%
PAPERS AND CONFERENCES
1. “Evaluation of X-ray Spectrum Models for Industrial Radiography Applications” 2003 National NDE Conference, India.
2. “Digital Radiography: A Performance Study for Industrial Applications” 2003 National NDE Conference, India.
3. “Moving from Image Intensifiers to Flat Panels for Casting Inspection in the Automotive Industry” 2006 ASNT
Automotive Industry Conference, Birmingham, AL, USA
PATENTS
1. “Converting a Digital Radiograph to an Absolute Thickness Map” – US20060058974A1
2. “Inspection tool for radiographic systems” – US20090086911A1
3. “Imaging system and method with scatter correction” – US20100140485A1
