REVISION 17

I. Choose the best word to fill in each gap

To endure equity in job grading and ……………, a common set of

job grading standards and instructions are often used.
A. operation
B. evaluation
C. remuneration
D. classification

A strike vote by the members does not mean they actually want or
expect to go out on strike. Rather, it is …………..as a vote of
confidence to strengthen the position of their leaders at the
bargaining table.
A. attended
B. amended
C. recommended
D. intended

A decision should also be made at the beginning of the process

about how ……………. will be communicated, and an appeal or
review procedures should be established before the evaluation
begins.
A. results
B. decisions
C. processes
D. reasons

When a union goes on strike, it pickets the employers by placing

people at business entrances to advertise the dispute and to
…………. others from entering the premises.
A. encourage
B. protect
C. provide
D. discourage
The job evaluation process is often as important as the results, so
it’s essential to …………… the people occupying the positions
under evaluation.
A. make
B. include
C. involve
D. attach

If an organisation does invests in its people, it is much more likely

to win loyalty from them and to ……………a community of talent
and high performance that will worry competitors.
A. produce
B. create
C. make
D. motivate

Mediation is a voluntary process that relies on the communication

and persuasive skills of a mediator to help the parties resolve their
……………..
A. relations
B. difficulties
C. differences
D. disputes

An arbitrator generally is called upon to resolve disputes

…………… in connection with the administration of the agreement.
A. raising
B. gaining
C. resulting
D. arising

Employees who …………… they have a chance to make a

difference are generally motivated to do a good job.
A. think
B. feel
C. see
D. consider

In order to keep staff ………………to do a good job requires

management, staff and culture working in unison for a common
mission
A. motivated
B. activated
C. created
D. promoted

Employee motivation is the combination of …………….. the

employee's needs and expectations from work and the workplace
factors that enable employee motivation - or not.
A. filling
B. requiring
C. fulfilling
D. giving

The employees who do a good job have a personal level of

……………..toward their professional responsibilities and
performance.
A. management
B. commitment
C. requirement
D. development

When you have a happy and ……………..workforce that is eager to

contribute, your company can weather any storm.
A. productive
B. active
C. positive
D. creative

It’s not always easy to be a good team member and …………….

your own views for the good of the whole, but it works for the
betterment of the company.
A. promise
B. compromise
C. provide
D. supervise

In reality, group productivity is more important than individual task

………………….. The most effective teams are able to solve
complex problems more easily than one person can, for many
capable minds are brought to bear.
A. completion
B. commitment
C. accomplishment
D. establishment

Organizational culture has been an area in which conceptual work

and scholarship have provided guidance for …..…as they have
searched for ways to improve their organizations’ effectiveness.
A. recruiters
B. managers
C. employees
D. workers

There are many kinds or levels of culture that affect individual and
organizational .........
A. employment
B. recruitment
C. behavior
D. work

Researchers have reported marked differences among continents

and countries based .......... certain key dimensions.
A. on
B. in
C. among
D. above

Each culture is generally ……..... by unique language, symbols,

rules, and ethnocentric feelings.
A. affected
B. reflected
C. made
D. joined

Inside an organization, subunits such as functional departments,

product groups, hierarchical levels, or even teams may also reflect
their own unique................
A. languages
B. customs
C..cultures
D. experiences

The most effective teams are able to ................complex problems

more easily than one person can, for many capable minds are
brought to bear on an issue.
A. have
B. solve
C. make
D. get

All teams must be managed well by a capable ...............who

understands that every team is unique, dynamic and ever-changing.
A. coach
B. arbitrator
C. mediator
D. facilitator

You will have ...............within the team and as long as this is

controlled then it can be a very healthy element for both the team
and the development of the business.
A. conflict
B. difficulty
C. argument
D. contrast

Cross-cultural issues can ...............and impact the working of teams,

but it is well to remember that, despite culture, most team members
have similar objectives in life.
A. effect
B. assail
C. prevent
D. help

Underpinning...............is what a person needs to know in order to

do their job.
A. skills
B. education
C. knowledge
D. background

A ...............process builds a complete picture by repeatedly learning

from new information and re-evaluating the process.
A. exemplary
B. measurable
C. generic
D. reiterative

A/An ...............plan helps you decide how to introduce a new

programme.
A. implementation
B. succession
C. evaluation
D. negotiation

Team leaders ...............create a common purpose and vision,

pointing the team in the right direction.
A. promptly
B. initially
C. completely
D. fully

The clever team leader recognizes and ...............upon the

similarities while moulding the cultural differences to benefit the
team.
A. makes
B. calls
C. plays
D. takes

Organizations have traditionally rewarded people for

strong ............... such as rational thinking, ambition, and
competitiveness.
A. qualities
B. competences
C. skills
D. qualifications

II. Circle the correct form of the word

Besides being used in bargaining impasses, lockouts may be used by ……………..to

combat union slowdowns, damage to their property, or violence within the organization that
may occur in connection with a labour dispute.
A. employers
B. employees
C. employing
D. employment

The challenge of the job is another essential motivator for high performers. Such people
easily become ………………. if they sense that their organisation has little or no real sense
of where it is going.
A. motivated
B. motivator
C. motivation
D. demotivated

Work needs to be varied and time should be available for ……………..thinking and
mastering new skills.
A. created
B. creation
C. creative
D. creating

The ……………of a coach or mentor signals that the organisation has a commitment to
fast-tracking an individual’s development.
A. provider
B. provision
C. providing
D. provide

………………..do well in an environment where they can depend on good administrative

support.
A. Individuals
B. Individual
C. Individually
D. Individualize

High performers will not want to feel that the success they are winning for the organisation
is lost because of the ………….of others or by weakness in support areas.
A. efficient
B. efficiently
C. inefficiency
D. efficiency

There are many ……………….to the design a job evaluation plan. However, they all
basically follow the same approach, which is to value each job in a defined group of jobs
based on a common set of generic factors.
A. varieties
B. varies
C. variety
D. variations

Job evaluation is a technique to rank jobs in an organization on the ……………of the

duties and responsibilities assigned to the job.
A. basic
B. bases
C. basing
D. basis

The benchmark jobs are those jobs commonly found in most organizations and are
……………. included in salary surveys.
A. typical
B. typically
C. typicality
D. typic

Job ranking is one of the simplest to administer. Jobs are compared (in rank order) to each
other on the basis of skill, effort, responsibility, which ………….. are deemed to determine
the overall worth of a job to the organization.
A. collective
B. collections
C. collectively
D. collector

Job evaluation is a technique for ……………. the demands of jobs in terms of experience,
responsibility, skill/knowledge.
A. comparison
B. compared
C. comparative
D. comparing

Good job evaluation ………….. on clear, detailed and up-to-date job descriptions on which
to base the job evaluation.
A. relies
B. rely
C. relying
D. relied

Permissive subjects might include a union demand to ratify supervisory promotions or

………………..on setting the price of the organization’s product or service.
A. consultant
B. consultation
C. consulting
D. consult

Mediation is a voluntary process that relies on the communication and ……………..skills

of a mediator to help the parties resolve their differences.
A. persuade
B. persuaded
C. persuading
D. persuasive

An organisation’s capacity to identify, attract and retain high-quality, high-performing

people who can develop winning strategies has become decisive in ensuring ………………
advantage.
A. competition
B. competing
C. competed
D. competitive

Attempts to define ………. culture have adopted a number of different approaches.

A. organizational
B. organize
C. organization
D. organized

Some definitions focus on manifestations - the heroes and villains, rites, rituals, myths and
legends that .......... organizations.
A. population
B. populate
C. populated
D. populating

Culture is……….… constructed and reflects meanings that are constituted in interaction
and that form commonly accepted definitions of the situation.
A. society
B. social
C. socially
D. socialize

Culture is ………. and is described by telling stories about how we feel about the
organizatiion.
A. symbol
B. symbolize
C. symbolized
D. symbolization

Culture is unifying and refers to the processes that …….… the organization together.
A. binds
B. binding
C. binded
D. bind

Leaders can develop their capacity for the positive …….…of love and caring.
A. emotional
B. emotionally
C. emotions
D. emotionalism

Western cultures place great …….…on the mind and the rational approach.
A. emphasize
B. emphasised
C. emphasising
D. emphasis

Bad …….…were taken which caused us to lose a lot of money.

A. decide
B. decisive
C. decision
D. decisions

Most team members have similar objectives in life - objectives that …….…to happiness
and health, to success and recognition, to love and being well-accepted by others.
A. relate
B. relative
C. relation
D. related

Generic …….…are those that are shared by many different jobs.

A. competent
B. competently
C. competency
D. competences

Key …….…indicators are the most important way of telling if a person can do their job
competently.
A. perform
B. performance
C. performed
D. performing

Love as …….…is the force within that enables people to feel alive, connected, nergized,
and “in love” with life and work.
A. motivate
B. motivated
C. motivation
D. motivating

It is the heart rather than the mind that …….…people forward.

A. power
B. powers
C. powerful
D. powerfully

The success of individual managers depends on how well that manager’s team or teams
improve in quality and …….…on a continuous basis.
A. product
B. productive
C. production
D. productivity

People who are engaged rather than alienated from their work are typically more …….…,
productive, and successful.
A. satisfy
B. satisfied
C. satisfaction
D. satisfactory

III. Choose the best term to match the given definition

Refers to an older, more experienced person who helps you

A. manager
B. leader
C. mentor
D. supervisor

A detailed written account, agreed between management and worker, of all the duties and
responsibilities which together make up a particular job
A. job analysis
B. job evaluation
C. benchmark
D. job description

A report which finds out if it is possible to do

A. succession planning
B. a strategy
C. an implementation and monitoring plan
D. a feasibility study

You often find this in job advertisements referring to money and benefits.
A. pay rate
B. remuneration
C. financial package
D. wage

The act of conceding or yielding; usually implying a demand, claim, or request, and thus
distinguished from giving, which is voluntary or spontaneous.
A. negotiation
B. concession
C. collective bargaining
D. agreement

Informing customers about products and persuading them to buy the products
A. promotion
B. bargaining
C. production
D. communication

A fixed regular payment made by employers, usually monthly, for professional or

office work.
A. money
B. benefits
C. salary
D. wage

A person or business that employs one or more people, especially for wages or salary
A. employee
B. employer
C. businessman
D. leader

One that produces, especially a person or organization that produces goods or services
for sale
A. employer
B. owner
C. businessman
D. producer

……….is a paperless HR function in which technology is used to offer self-service HR.

A. Human resources management
B. E-HR
C. Personnel
D. Human resources planning

….… is a systematic approach to the acquisition, storage and sharing of knowledge within
an organisation.
A. Knowledge management
B. Skills management
C. Management power
D. Managing experience

………….is the number of people leaving and joining a company as a percentage of the
total workforce.
A. Labour force
B. Labour turnover
C. Labourers
D. Workforce
………….involves systematically preparing for the replacement of senior managers
A. Transition
B. Devolved HR
C. Succession planning
D. A strategy

………….is a document which describes how a new policy or process will be introduced
and how each stage in the process will be checked
A. A skills audit
B. An implementation and monitoring plan
C. A feasibility study
D. Knowledge management

………….is a report of what the staff in an organisation can do

A. A feasibility study
B. Devolved HR
C. A skills audit
D. A strategy

…………. is the practice of paying another company to provide a service

A. A remuneration package
B. A strategy
C. Devolved HR
D. Offshoring

………….sets out the larger and long-term plans of an organization

A. An implementation and monitoring plan
B. Succession planning
C. A strategy
D. Offshoring

………….is becoming a popular substitute word for ‘change management’ as it is

considered to be more positive and less threatening
A. Transition
B. Knowledge management
C. Devolved HR
D. Human capital management

………….is the process of managing and maximising the talent, skills and knowledge of
employees
A. Knowledge management
B. Human capital management
C. Management power
D. Managing experience

………….is when responsibility for many HR activities is given directly to managers in

other departments.
A. A feasibility study
B. A strategy
C. HR management
D. Devolved HR

IV. Translate the following sentences into Vietnamese

You will have conflict within the team and as long as this is controlled then it can be a very
healthy element for both the team and the development of the business.

Being the smartest, being the brightest, being the hardest; all of these attributes that worked so
well in business in years gone by, now will not push you up the ladder quickly.

How good a team player you are and how well you share your knowledge with your colleagues
is the all-important factor in growing your career today.

Organizations have traditionally rewarded people for strong qualities such as rational thinking,
ambition, and competitiveness.

Western cultures place great emphasis on the mind and the rational approach. However, it is the
heart rather than the mind that powers people forward.
 V. Translate the following sentences into English

Các nhóm hiệu quả nhất có thể giải quyết các vấn đề phức tạp dễ dàng hơn một người, vì nhiều
bộ óc có khả năng được đưa ra để giải quyết một vấn đề.

Các nhóm sớm phát triển một cách tiếp cận giải quyết vấn đề rõ ràng, có thể được áp dụng hết lần
này đến lần khác, miễn là người lãnh đạo của họ ban đầu tạo ra một mục đích và tầm nhìn chung,
hướng nhóm đi đúng hướng.

Tất cả các đội phải được quản lý tốt bởi một người điều phối có khả năng người hiểu rằng mỗi
đội là duy nhất, năng động và luôn thay đổi.

Người sử dụng lao động hiểu rằng họ cần phải cung cấp một môi trường làm việc tạo ra động lực
cho mọi người.

Những người tham gia vào công việc thay vì xa lánh công việc thường hài lòng, năng suất và
thành công hơn.