4/5/25, 10:13 AM CUSTOMER SERVICE
realme Service Center Handover Report
Customer information Dealer Information
Customer phone Dealer/Salesman Dealer/Salesman
Customer name Bharath Kumar **4457
number Name Phone No.:
Product Information
Model realme Buds Air7 Colour green Purchase Date 2025-03-29 Receiving Date 2025-04-04
IMEI 250105202408000414 RAM+ROM
Standard
Appearance both buds not working
accessories
Customer Fault Special
both buds not working both buds not working
Description Description
Advance Payment against parts
Amount 0.00
Please read the following terms carefully before signing. After signing, you will be deemed to fully
Phone password
understand and accept all the items.
1. realme respects and devotes to protect your personal privacy. We require your related personal data,
including but not limited to name, address, e-mail, phone number and equipment identification code (IMEI, SN)
for us to offer the services, like after-sales maintenance, delivery and return visit, etc. You acknowledge and
agree that the personal data you provide directly to realme will be collected and used by realme, its related
parties or its authorized partners, and may be disclosed to third parties authorized by realme for the purpose of
providing the foregoing services. For further information about realme’ s personal data protection regulations,
please check the Privacy Policy at the bottom of official website. If you have any question, please contact us via
privacy.in@realme.com
2. Before taking your equipment for inspection and maintenance, we strongly suggest you to log out your
personal account, back up important personal data, delete personal sensitive data to prevent the data lost 1 2 3
during maintenance or inspection.
3. From the date of repair and maintenance, Service Centres will safe keep your equipment for period of 60 4 5 6
days. If the device is not collected within 60 days, realme and Service Centres will not be responsible for its
damage or loss, and we have the right to handle the equipment and take necessary action for disposal process
7 8 9
in accordance with the applicable laws.
4. This receipt is the credential for you to get your equipment, please safe keep it. If you lose the credential /
Jobsheet, you need to offer your ID Card and its copy for us to check your identity. If your equipment is falsely
claimed because of the loss of credential / Jobsheet, realme and service center will not be responsible.
5. The customer hereby affirms and agrees that realme may contact the customer on his/her mobile number
by SMS/call to enquire/update about the status of the repair services and/or to take permission for revised cost
estimate (if any) regardless of 'Do Not Call' status of customer’s mobile number.
6. Part(s) or component(s) being replaced under Out Warranty is charged to customers on subsidized price
by "Service center"/"realme", hence defective parts will not be returned to customer.
Call Center:1800-102-2777 SC Tel:08914055254
Website:www.realme.com Backup Phone:08914055254
SC Address:First Floor, 47-7-11, 4Th Lane, Venkatrama Hospital Lane,
E-mail:service@realme.com
Dwarakanagar Road, Visakhapatnam, Andhra Pradesh - 530016
WIFI Name:
WIFI Password:
Customer Signature by
Print Time: 2025-04-05 10:13:26
signature: Service staff :
https://rcsm-in.realmeservice.com/#/repairworkorder/schandoverprint/27634fb1-dd98-4e32-b7eb-1ef49514d24d?item=1_0_0 1/1
