1.
CUSTOMER CARE CENTRE DIV CIR NO 11 2025
CUSTOMER SERVIE COMMITTEE OF BOARD HAS APPROVED FRAMEWORK FOR ASSESMENT OF
LEVEL OF CUSTOMER SERVICE THROUGH SURPRISE VISIT.
SURPISE VISIT FORMAT IS GIVEN FOR ASSESMENT OF CUSTOMER SERVICE . ON THE BASIS OF
THAT BRANCH WILL BE CATEGORIZED AS UNDER
1. ACCEPTABLE COMPLIANT.
2. AVERAGE COMPLIANT
3. NEEDS IMPROVEMENT.
4. CRITICAL .
PERIODICITY OF THE VISIT WILL BE
CIRCLE OFFICE OFFICIALS WILL CONDUCT SURPIRSE VISIT IN ATLEASE 25 %
BRANCHES UNDER THEIR CIRCLE DURING EACH QUARTER . EACH BRACH SHOULD BE
VISITED ONCE IN A FIN YR.
BRANCH CATEROSED AS CRITICAL AND NEEDS IMROVMENT DURING LAST
VISIT SHOULD BE RE VISITED IN NEXT QUARTER.
THESE VISIT REPORTS SHALL BE PLACE TO CH FOR ANALYSIS AND CLOSURE.
REPORTS FOR BRANCHES CATERISED AS CRITIAL AND NEEDS IMPROVEMENT
SHALL BE CLOSED WITHIN 30 DAYS FROM THE DATE OF SUBMISSION OF REPORT AFTER
RECTIFICATION OF IRREGULARITIES.
2. MSME DIV CIR NO 22 225
E MUDRA SCH UP TO 1.00 LACH IS PRESENTLY AVL TO EXISTING CUSTOMERS
NOW IT IS AVAILABLE TO NEW CUSTOMER ALSO.
BUT PRESENTLY IT IS AVAILABLE TO 5 CIRCLES ONLY.
1 AGRA 2. JAIPUR AJMER 3. JAIPUR -- SIKAR 4. INDORE 5. WEST DELHI.
3. DIGITAL BANKING TRANSFORMATION DIV CIR NO 13 2025
NOW THROUGH WATAPP BANKING FORM 15 G H CAN BE SUMITTED .
PROCESS FLOW IS GIVEN IN THE CIR.
A REFERENCE NO WILL BE GENERATED IF SUBMITTED SUCESSFULLY.
CUSTOMER CAN DOWNLOAD THE SUBMITTED FORM .
4. GOVT BUSINESS DEPT CIR NO 33 2025
MASTER DIRECTION ON FACILITY FOR EXCHANGE OF NOTES AND COINS ARE GIVEN IN THIS CIR
5. VIGILENCE DEPT CIR NO 01 2025
IT HAS BEEN NOTICED THAT LETTERS SENT TO VIGILENCE DEPT HO IS SINGED BY
AGM/DGM/CHIEF MANAGER/JUNIOR OFFICERS AND ADDRESSED TO CHIEF MANAGER OF
VIGILENCE DEPT. EVEN THOUGH THE LETTER RELATED TO SENSIVITIVE ISSUES.
THEREFORE II IS RE ITEREATED THAT.
1. ALL LETTERS RELATED TO DISCIPLINARY ACTION SHOULD BE SIGNED BY THE
DISCIPLINARY AUTHORITY AND SHOLD BE ADDRESSED TO HOD VIGIOLENCE HO .
2. ALL LETTERS RELATED TO NOC OF RETIRING EMPLOYEES BE SINGED BY
ZM/CH/DIVISIONAL HEAD AND TO BE ADDRESSED TO HOD VIGILENCE HO .
3. ALL OTHER LETTERS BE SIGNED BY ZM/CH/DIVISIONAL HEAD OR BY THE OFFICIAL
NOT BELOW THE RANK OF DGM.
W
