YVO NN E STACEY
EMAIL: staceyvonne047@gmail.com
TEL: +254742833045
Personal Profile A client-focused professional with over 1 years of diverse experience, having worked in
different organizations I am a confident communicator with the ability to lead colleagues,
respond to customer inquiries, and mediate conflict. Dedicated to bettering the customer
experience with reliable product education, timely assistance, helpful feedback, and
respectful conflict management response.
Skills ➢ Communication Skills: I am an excellent communicator who effectively conveys
information both verbally and in writing. I am also a keen listener and give prompt
feedback.
➢ Customer Service Skills: I can meet customers’ needs and expectations consistently
by providing a world-class customer experience.
➢ Relationship Management: I am a proven relationship builder with excellent
interpersonal skills, and I can nurture and retain strong relationships with existing
and new customers.
➢ Organizational Skills: I have an excellent capacity to assure quality, speed, and
accuracy in performing technical and procedural duties.
➢ Teamwork: I have demonstrated the ability to function as a team player and a
strong member of a highly motivated and integrated operations management
team.
➢ Computer Skills: Proficiency in MS Word and QuickBooks.
Work Experience : 2023-2024 Bison Tech Services Kenya-Merchandiser
Responsibilities
Responsibilities:
➢ Technical Support
•Assisting users with hardware, software, and network issues.
•Providing training or documentation for technology tools.
•Escalating complex issues to higher-level support when necessary.
➢ Database Management
•Creating, maintaining, and securing databases.
•Ensuring data integrity and backup processes.
•Supporting data analysis and reporting needs.
➢ IT Strategy and Planning
• Aligning technology with business goals, Researching and recommending new
technologies & Budgeting and managing IT resources effectively.
➢ Cybersecurity
•Protecting systems from unauthorized access, viruses, and malware.
•Conducting regular security audits and implementing updates.
•Educating staff on safe online practices
er
2021- 2022 PROPACK LTD- Data Entry Clerk
• Maintaining Databases: Organizing and updating information in internal
databases or management systems, ensuring that all records are current and easily
accessible.
• File Management: Scanning, organizing, and categorizing physical and digital
documents for easy retrieval. This could also involve managing records related to
customer orders, product inventory, or financial reports.
• Reporting: Generating and assisting with the creation of reports that summarize
data, sales figures, or other key performance indicators for management and other
• Data Security and Confidentiality: Safeguarding sensitive information by
adhering to company policies and regulations regarding data privacy and security.
• Collaboration: Working with other departments, such as accounting, sales, or
logistics, to ensure that data across the organization is consistent and up-to-date.
• Problem Solving: Identifying and addressing issues related to data discrepancies or
technical problems in the data entry systems.
EDUCATION 2019: 2023 - Karatina University - Bachelor Information Technology
2015: 2018 - Elite visionary high school-Kenya Certificate of Secondary School
2013- 2014 - St John Primary School -Kenya Certificate of Primary Education
Referees
DENNIS RUTO
Sales Admin Propack Ltd
Tel: +254721492350
MALICK OMANYO
Sales Director Bison Tech Ltd
Tel:0724421767
