ALBERT MANGAA

772-40202 KEROKA
KISII COUNTY, KENYA
EMAIL: albertman55942@gmail.com
PHONE: +2547(0)729957147

JANUARY 17, 2025

THE RECRUITMENT TEAM

AAR HEALTHCARE KENYA
NAIROBI, KENYA

Dear Sir/Madam,

RE: APPLICATION FOR ICT MANAGER JOB AT AAR HEALTHCARE KENYA

I am writing to express my interest in the ICT Manager position at AAR Healthcare Kenya. I am confident
that my extensive experience in managing ICT systems, implementing strategies, and leading teams would
make me an ideal candidate for this role.

With a degree in Computer Science and over 3 years of experience in the ICT sector, including 2 years in
management roles, I possess the technical skills, leadership abilities, and problem-solving expertise
required to oversee the ICT operations of AAR Healthcare Kenya. My experience spans ICT strategy
development, systems integration, and security management, ensuring seamless service delivery across
diverse healthcare systems.

I am particularly drawn to this opportunity due to AAR Healthcare's commitment to leveraging ICT to
improve healthcare delivery. I am eager to contribute my skills in project management, staff leadership,
and strategic ICT development to support the organization’s objectives and to improve overall patient care
and operational efficiency.

Please find my attached CV for your consideration. I look forward to the opportunity to further discuss
how I can contribute to AAR Healthcare’s ICT strategy and management.

Thank you for considering my application. I am happy to provide any additional information or
documentation if needed.

Yours sincerely,

Albert Mangaa
 CURRICULUM VITAE

MANG’AA ALBERT MANG’AA

772-40202 KEROKA, KENYA
Mobile: +254(0) 729957147

E-mail: albertman55942@gmail.com

Personal Profile Statement

Dynamic and adaptable professional with a Bachelor's degree in Computer Science and over 4 years of experience in
various IT roles. Proficient in network administration, system analysis, and technical support, I have a proven ability to
troubleshoot complex issues and implement effective solutions. Known for my strong analytical skills and attention to
detail, I excel in optimizing IT infrastructures to enhance efficiency and performance. With a passion for staying current
with industry trends and emerging technologies, I am committed to continuous learning and professional development.
Seeking to leverage my expertise in IT operations and support to contribute to the success of a forward-thinking
organization. Seeking to apply my technical expertise and collaborative nature in a dynamic IT environment where I can
contribute to impactful projects and further enhance my professional development.

Job Objectives
• Passionate about knowledge sharing, I aim to utilize my expertise in IT to train and develop employees,
empowering them with the skills and knowledge needed to leverage technology effectively and drive
organizational success
• To leverage my technical expertise in providing exceptional IT support and troubleshooting services to end-users,
ensuring seamless operations and maximum productivity within the organization.
• Seeking a challenging role as an IT Consultant, where I can leverage my diverse IT background to provide
strategic advice and solutions to clients, helping them optimize their technology infrastructure and achieve their
business objectives.
• To apply my analytical skills and technical proficiency in a Systems Analyst role, collaborating with stakeholders
to gather requirements, analyze systems, and implement innovative solutions that align with organizational
objectives
• To be an experienced IT professional seeking a rewarding opportunity as an IT Project Manager, where I can
utilize my leadership abilities and project management skills to successfully plan, execute, and deliver IT projects
on time and within budget.
Education
Jan - Dec 2024 : Diploma in Technical Trainer Education Kenya School of TVET
(Computer Studies)

2015-2019 : Bachelor of Science (Computer Science) Laikipia University

• Second Class (Upper Division)

Relevant Modules:

• Linux Essentials course - understanding Linux operating system

Ability to navigate through Linux operating system

• Networking essentials course – Explain requirements for network connectivity

Explain importance of IP addressing

• Introduction to IoT course – Explain integration between operational and informational technology.

2011-2014 : Kenya Certificate of Secondary Education (KCSE) Menyenya High School

• Grade Achieved: B+

2010 : Kenya Certificate of Primary Education (KCPE) Amabuko Primary School

• Marks: 352 Marks

2001-2009 : St. Kizito Academy.

Work Experience
▪ May 2024 to Date : Intern (Digital Literacy Ministry of Education
Programme) JOGOO HOUSE "B"
Telephone: 0203318581
P.O Box 30040-00100 Nairobi

Job Description

• Supporting of E-Learning and content development in line with the schemes of work
• Providing classroom support and training of School teachers in use of digital literacy devices
• Supporting implementation of the Digital Literacy Programme
• Carrying out innovations to enable schools improve on use of digital learning
• Providing support in safe, secure and ethical use of technology in learning
• Assisting teachers by integrating ICT in delivery of teaching, learning, assessment and reporting
• Supporting school staff with development and production of key school policies and procedures
• Providing first line support and maintenance of ICT services in the schools

▪ January 2024 to April 2024: Tutor (Attachment) Keroka Technical Training Institute

P.O Box 440-40202 Keroka

Job Description

• Developing and updating course materials for computer repair and maintenance, as well as software
installation units.
• Designing lesson plans, assignments, and assessments that align with course objectives and industry
standards.
• Delivering engaging lectures and presentations on computer hardware, troubleshooting techniques,
preventive maintenance, and software installation procedures.
• Utilizing multimedia resources, demonstrations, and interactive activities to enhance student understanding
and retention.
• Developing and administering assessments, quizzes, and projects to evaluate student learning and progress.
• Providing timely and constructive feedback on assignments and assessments to help students identify areas
for improvement and reinforce learning outcomes.
• Conducting hands-on demonstrations of computer repair and maintenance tasks, including hardware
diagnostics, component replacement, system optimization, and software configuration.
• Guiding students through practical exercises in a laboratory setting, providing step-by-step instructions and
troubleshooting guidance as needed.
• Managing course-related administrative tasks, such as grading assignments, maintaining attendance
records, and submitting final grades in a timely manner.
▪ February to September 2022: Airtel Shop outlet Dalgar Investments Limited
Customer care attendant
P.O Box 93 - 40202 Keroka.

Job Description

• provide information about Airtel's products and services, and guide clients through their purchase
decisions.
• take proactive steps to resolve issues to the customer's satisfaction while adhering to company policies
and procedures.
• Actively promote Airtel's products, services, and promotions to customers, upselling and cross-selling
where appropriate to meet sales targets and contribute to revenue generation.
• Provide basic technical support to customers, including assisting with device setup, troubleshooting
common issues, and guiding customers through the activation process for Airtel services.
• Handle customer transactions accurately and efficiently, including cash and card payments, refunds, and
exchanges, while maintaining proper records and adhering to financial procedures.
• Ensure compliance with company policies, procedures, and regulatory requirements, including data
protection and privacy regulations.
• Maintain the cleanliness and organization of the outlet, including the display of merchandise,
promotional materials, and signage.

▪ Jan 17 to Feb 8, 2022: Voter Registration Clerk IEBC Ichuni Ward

Nyaribari Masaba Constituency.

Job Description

• Publicizing registration activities and movement of the kit within Ichuni Ward
• Opening and closing the registration center within the designated time
• Ensuring security of the BVR Kit
• Conducting Voter Registration
• Periodically reporting to the Registration Officer on Voter Registration Progress
• Ensuring registration targets are met within the designated ward
• Performing other official duties as assigned by the supervisor

▪ October 2020 to Dec 2021: ICT Administrator Keroka College of Accountancy

P.O Box 3896-40200 Kisii.

Job Description

• Monitoring and maintaining networks and servers.

• Upgrading, installing and configuring new hardware and software to meet company objectives.
 • Implementing security protocols and procedures to prevent potential threats.

• Creating user accounts and performing access control.

• Performing diagnostic tests and debugging procedures to optimize computer systems.

• Documenting processes, as well as backing up and archiving data.

• Developing data retrieval and recovery procedures.

• Designing and implementing efficient end-user feedback and error reporting systems.

• Supervising and mentoring IT department employees, as well as providing IT support.

• Keeping up to date with advancements and best practices in IT administration.

▪ Jan – Sept 2020: Manager Nyamusi Medical Centre and Nursing Home

P.O Box 3896- 40200, Kisii

Job Description

• Communicating with other managers to resolve issues and make decisions regarding patient care
• Ensuring that all staff members are qualified to perform their jobs by conducting performance evaluations
and making hiring decisions when needed
• Creating budgets and overseeing expenditures to ensure that they remain within budget guidelines
• Coordinating with other departments such as human resources and nursing to ensure smooth operations of
the hospital
• Overseeing hiring practices to ensure that the hospital has the appropriate number of staff members for
each department
• Managing department personnel, including hiring new employees where needed

▪ May – July 2019: Attachment: Teachers Service Commission

Private Bag 00100, Nairobi.

Job Description

• Analyzing data to recommend improvements to existing systems or processes

• Setting up new computers, networks, and software for new employees
• Providing support to IT staff by answering phones, processing paperwork, and responding to user
requests
• Installing operating systems and other computer software applications on new computers
• Coordinating with other departments to ensure that all technology is working properly for the company
• Collecting, analyzing, and storing data for use in reports
• Supporting the maintenance of existing computer systems, including troubleshooting problems with
hardware and software
 ▪ January 2016 – May 2018 – (Part-time): ICT lab technician Keroka College of Accountancy

P.O Box 3896-40200, Kisii.

Job Description

• Maintain and repair technological equipment or peripheral devices

• Perform regular upgrades to ensure systems remain updated
• Troubleshoot system failures or bugs and provide solutions to restore functionality
• Arrange maintenance sessions to discover and mend inefficiencies
• Keep records of repairs and fixes for future reference
• Offer timely technical support and teach users how to utilize computers correctly

Hobbies and interests

• Reading motivational and inspiring materials
• Participating and taking leadership roles in youth voluntary activities such as reduction of poverty and
dissemination of information on how to reduce sexually transmitted diseases among the youth
• Engaging in puzzles, brain teasers, or logic games exhibits strong problem-solving skills, critical thinking
abilities, and a love for tackling complex challenges.
• Writing about technology topics, sharing insights on industry trends, or contributing to tech forums and
communities showcase communication skills, thought leadership, and a passion for sharing knowledge.

Co-curricular activities
2015-2016 Laikipia University Class Representative

Achieved Leadership Skills

2016-2019 Laikipia University SDA Church Publishing Ministries Coordinator

2020-2022 Beyond tomorrow SDA Church AYS Leader.

JAN – DEC 2023 Kenya School of TVET SDA Church Chairperson

Church Treasurer
 Referees
Mrs. Lorna Ogake. Mr. Gardiner Nyaigoti.

Lecturer Laikipia University Principal Keroka College of Accountancy

P.O Box 1100-20300 Nyahururu P.O Box 3896-40200 Kisii

Tel: 0714195873 Tel: 0729510944

E-mail: lornahogk@gmail.com E-mail: kerokakcacollege@gmail.com

Mr. Geoffrey Ongori Mr. Omboka Moriasi

Airtel SSO Manager Architectural Engineer

P.O Box 93 -40202 Keroka P.O BOX 772-40202 Keroka

Tel: 0792955906/0732973027 Tel:0713033611

Email: effreyongori@gmail.com. Email: ombokamoriasi@gmail.com

 KENYA SCHOOL OF TVET Monday 29 January 2024
2023CS153020 Mang'aa Albert Mang'aa EXAM STATUS :NOT
150-020 Computer Studies
2023CSCS(A)-JAN Diploma in Technical Trainer Education (Computer Studies)

YEAR 1 TERM I 2023 Session I CATS EOT EXAM FINAL

# UNIT UNIT NAME 1 2 3 AVG EOT AVG FINAL
1 CS7102 Introduction to Programming – C++ 24/30 41/70 -/0 65 65/100 65 65.0 B-
2 CS7103 Computer Installation, Repair and 21/30 49/70 -/0 70 72/100 72 71.0 B
3 CS7104 Web Technology Programming 25/30 60/70 -/0 85 50/100 50 68.0 B
4 ED7101 Philosophy of Education 22/30 51/70 -/0 73 62/100 62 68.0 B
5 ED7102 Educational Research and Statistics1 23/30 53/70 -/0 76 70/100 70 73.0 B+
6 ED7103 Training Methodologies 20/30 62/70 -/0 82 67/100 67 75.0 B+
7 ED7104 Education Technology 21/30 48/70 -/0 69 66/100 66 68.0 B
8 LS7101 Information Literacy 21/30 64/70 -/0 85 64/100 64 75.0 B+
9 LS7115 Oral Communication 50/70 20/30 -/0 70 78/100 78 74.0 B+
10 OD7101 Flexible and Blended Learning 20/30 49/70 -/0 69 88/100 88 79.0 A-
11 PE7101 Physical Education 27/30 55/70 -/0 82 58/100 58 70.0 B

YEAR 1 TERM II 2023 Session II CATS EOT EXAM FINAL

# UNIT UNIT NAME 1 2 3 AVG EOT AVG FINAL
1 AG7201 Environmental Education 24/30 42/70 -/0 66 67/100 67 67.0 B-
2 BE7201 Entrepreneurship Education 23/30 54/70 -/0 77 72/100 72 75.0 B+
3 ED7202 Sociology of Education, Gender and 25/30 50/70 -/0 75 68/100 68 72.0 B+
4 ED7203 Educational Psychology 24/30 53/70 -/0 77 82/100 82 80.0 A
5 ED7204 Curriculum Studies 22/30 44/70 -/0 66 81/100 81 74.0 B+
6 ED7208 Trends and Issues in Education and 19/30 54/70 -/0 73 67/100 67 70.0 B
7 LS7202 Employability And Social Cohesion 27/30 53/70 -/0 80 72/100 72 76.0 A-
8 OD7201 Flexible and Blended Learning 2 24/30 52/70 -/0 76 78/100 78 77.0 A-

YEAR 1 TERM III 2023 Session III CATS EOT EXAM FINAL
# UNIT UNIT NAME 1 2 3 AVG EOT AVG FINAL
1 CS7303 Mobile Application Programming 16/30 38/70 -/0 54 66/100 66 60.0 C+
2 CS7304 Information Systems Project 18/30 44/70 -/0 62 62/100 62 62.0 C+
3 CS7306 Special Methods of Training (Computer 21/30 54/70 -/0 75 72/100 72 74.0 B+
4 CS7307 Object Oriented Programming - JAVA 20/30 40/70 -/0 60 53/100 53 57.0 C
5 ED7301 Education Administration and -/null -/null -/null 0 -/null null null null
6 ED7303 Guidance and Counselling 20/30 45/70 -/0 65 70/100 70 68.0 B
7 ED7304 Educational Research and Statistics 2 15/30 51/70 -/0 66 66/100 66 66.0 B-
8 ED7305 COMPETENCY BASED ASSESSMENT 26/30 66/70 -/0 92 54/100 54 73.0 B+
9 LS7311 Written Communication 20/30 48/70 -/0 68 72/100 72 70.0 B
10 OD7301 Flexible And Blended Learning 3 10/30 40/70 -/0 50 80/100 80 65.0 B-
11 PE7301 Physical and Health Education 2 56/70 25/30 -/0 81 55/100 55 68.0 B

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 M7KI

REPUBLIC OF KENYA
MINISTRY OF EDUCATION
STATE DEPARTMENT FOR BASIC EDUCATION
Telegrams: “Education”, Nairobi JOGOO HOUSE "B"
Telephone: 020 3318581 P.O Box 30040-00100
E-mail: ps@education.go.ke HARAMBEE AVENUE
www.education.go.ke NAIROBI
When replying please quote:
Ref. No. MOE.HRM/1/5/36 Vol III 14th May, 2024

NAME: Mangaa, Albert Mangaa

ID No: 33345261

RE: APPOINTMENT AS AN ICT INTERN UNDER THE DIGITAL LITERACY PROGRAMME

Following your interview for the post of ICT Intern in the Ministry of Education – State Department for
Basic Education, I am pleased to inform you that you were successful.

Consequently, and subject to your acceptance of the terms and conditions in this letter, you are hereby
appointed as an ICT Intern for a period of 12 months. You will be entitled to a consolidated taxable
monthly stipend of Twenty-Five Thousand Shillings (Kshs. 25,000) per month.

The appointment shall be effective on the date you report for internship, subject to production of your
original certificates and testimonials. You are required to report to the Sub County Director of
Education,Masaba South from 20th May, 2024 but not later than 31st May, 2024.

Please note that during the internship period, you shall be guided by the attached job description and
be subject to all regulations of the Public Service which are currently in existence or which may be
issued from time to time.
I congratulate you on this well-deserved appointment which calls for more dedication and wish you
well in your assignments.

Agnes N. Muthuo
FOR: PRINCIPAL SECRETARY
Copy to: County Director of Education – Kisii
Sub County Director of Education – Masaba South

I hereby accept the appointment and the terms of this letter.

Date: _____________________________ Intern’s Signature: _________________