ALBERT MANGAA

772-40202 KEROKA
albertman55942@gmail.com | +2547(0)729957147
12TH JANUARY 2025

THE RECRUITMENT TEAM

AAR HOSPITAL
KIAMBU ROAD, NAIROBI

SUBJECT: APPLICATION FOR ICT MANAGER POSITION

Dear Recruitment Team,

I am excited to apply for the ICT Manager position at AAR Hospital. With a Bachelor's degree in Computer Science, over
eight years of ICT experience—including three years in management—and expertise in system integration and ICT
infrastructure, I am eager to contribute to the hospital's mission of delivering efficient and secure healthcare solutions.

Throughout my career, I have developed and implemented ICT strategies, optimized system performance, and ensured
compliance with security protocols. My experience in Enterprise Resource Planning (ERP) systems, system design, and
ICT training has enabled me to align technology initiatives with organizational goals effectively.

Key highlights of my qualifications include:

• Strategic ICT Leadership: Successfully developed and executed ICT strategies, ensuring alignment with
organizational objectives and enhancing operational efficiency.
• Technical Expertise: Hands-on experience with ERP systems, ICT infrastructure management, and certifications
such as CCNA and ITIL Foundation.
• Project Management: Managed ICT projects from initiation to completion, ensuring timely delivery and
adherence to budgets.
• ICT Security: Designed and implemented secure networks, adhering to data protection regulations and industry
best practices.
• Team Leadership: Provided mentorship and training to ICT teams, fostering innovation, accountability, and a
culture of continuous improvement.

I am particularly drawn to AAR Hospital’s integration of technology in delivering quality healthcare services. I am
confident that my skills in managing ICT infrastructure, coupled with my dedication to excellence, will support the
hospital’s goals of providing secure, efficient, and patient-focused solutions.

Attached to this letter are my CV and certifications for your review. I am available for an interview at your earliest
convenience and can be reached at +2547(0)729957147 or albertman55942@gmail.com.

Thank you for considering my application. I look forward to the opportunity to contribute to AAR Hospital’s success.

Yours sincerely,

Albert Mangaa
 CURRICULUM VITAE

MANG’AA ALBERT MANG’AA

772-40202 KEROKA, KENYA
Mobile: +254(0) 729957147

E-mail: albertman55942@gmail.com

Personal Profile Statement

Dynamic and adaptable professional with a Bachelor's degree in Computer Science and over 4 years of experience in
various IT roles. Proficient in network administration, system analysis, and technical support, I have a proven ability to
troubleshoot complex issues and implement effective solutions. Known for my strong analytical skills and attention to
detail, I excel in optimizing IT infrastructures to enhance efficiency and performance. With a passion for staying current
with industry trends and emerging technologies, I am committed to continuous learning and professional development.
Seeking to leverage my expertise in IT operations and support to contribute to the success of a forward-thinking
organization. Seeking to apply my technical expertise and collaborative nature in a dynamic IT environment where I can
contribute to impactful projects and further enhance my professional development.

Job Objectives
• Passionate about knowledge sharing, I aim to utilize my expertise in IT to train and develop employees,
empowering them with the skills and knowledge needed to leverage technology effectively and drive
organizational success
• To leverage my technical expertise in providing exceptional IT support and troubleshooting services to end-users,
ensuring seamless operations and maximum productivity within the organization.
• Seeking a challenging role as an IT Consultant, where I can leverage my diverse IT background to provide
strategic advice and solutions to clients, helping them optimize their technology infrastructure and achieve their
business objectives.
• To apply my analytical skills and technical proficiency in a Systems Analyst role, collaborating with stakeholders
to gather requirements, analyze systems, and implement innovative solutions that align with organizational
objectives
• To be an experienced IT professional seeking a rewarding opportunity as an IT Project Manager, where I can
utilize my leadership abilities and project management skills to successfully plan, execute, and deliver IT projects
on time and within budget.
Education
Jan - Dec 2024 : Diploma in Technical Trainer Education Kenya School of TVET
(Computer Studies)

2015-2019 : Bachelor of Science (Computer Science) Laikipia University

• Second Class (Upper Division)

Relevant Modules:

• Linux Essentials course - understanding Linux operating system

Ability to navigate through Linux operating system

• Networking essentials course – Explain requirements for network connectivity

Explain importance of IP addressing

• Introduction to IoT course – Explain integration between operational and informational technology.

2011-2014 : Kenya Certificate of Secondary Education (KCSE) Menyenya High School

• Grade Achieved: B+

2010 : Kenya Certificate of Primary Education (KCPE) Amabuko Primary School

• Marks: 352 Marks

2001-2009 : St. Kizito Academy.

Work Experience
▪ May 2024 to Date : Intern (Digital Literacy Ministry of Education
Programme) JOGOO HOUSE "B"
Telephone: 0203318581
P.O Box 30040-00100 Nairobi

Job Description

• Supporting of E-Learning and content development in line with the schemes of work
• Providing classroom support and training of School teachers in use of digital literacy devices
• Supporting implementation of the Digital Literacy Programme
• Carrying out innovations to enable schools improve on use of digital learning
• Providing support in safe, secure and ethical use of technology in learning
• Assisting teachers by integrating ICT in delivery of teaching, learning, assessment and reporting
• Supporting school staff with development and production of key school policies and procedures
• Providing first line support and maintenance of ICT services in the schools

▪ January 2024 to April 2024: Tutor (Attachment) Keroka Technical Training Institute

P.O Box 440-40202 Keroka

Job Description

• Developing and updating course materials for computer repair and maintenance, as well as software
installation units.
• Designing lesson plans, assignments, and assessments that align with course objectives and industry
standards.
• Delivering engaging lectures and presentations on computer hardware, troubleshooting techniques,
preventive maintenance, and software installation procedures.
• Utilizing multimedia resources, demonstrations, and interactive activities to enhance student understanding
and retention.
• Developing and administering assessments, quizzes, and projects to evaluate student learning and progress.
• Providing timely and constructive feedback on assignments and assessments to help students identify areas
for improvement and reinforce learning outcomes.
• Conducting hands-on demonstrations of computer repair and maintenance tasks, including hardware
diagnostics, component replacement, system optimization, and software configuration.
• Guiding students through practical exercises in a laboratory setting, providing step-by-step instructions and
troubleshooting guidance as needed.
• Managing course-related administrative tasks, such as grading assignments, maintaining attendance
records, and submitting final grades in a timely manner.
▪ February to September 2022: Airtel Shop outlet Dalgar Investments Limited
Customer care attendant
P.O Box 93 - 40202 Keroka.

Job Description

• provide information about Airtel's products and services, and guide clients through their purchase
decisions.
• take proactive steps to resolve issues to the customer's satisfaction while adhering to company policies
and procedures.
• Actively promote Airtel's products, services, and promotions to customers, upselling and cross-selling
where appropriate to meet sales targets and contribute to revenue generation.
• Provide basic technical support to customers, including assisting with device setup, troubleshooting
common issues, and guiding customers through the activation process for Airtel services.
• Handle customer transactions accurately and efficiently, including cash and card payments, refunds, and
exchanges, while maintaining proper records and adhering to financial procedures.
• Ensure compliance with company policies, procedures, and regulatory requirements, including data
protection and privacy regulations.
• Maintain the cleanliness and organization of the outlet, including the display of merchandise,
promotional materials, and signage.

▪ Jan 17 to Feb 8, 2022: Voter Registration Clerk IEBC Ichuni Ward

Nyaribari Masaba Constituency.

Job Description

• Publicizing registration activities and movement of the kit within Ichuni Ward
• Opening and closing the registration center within the designated time
• Ensuring security of the BVR Kit
• Conducting Voter Registration
• Periodically reporting to the Registration Officer on Voter Registration Progress
• Ensuring registration targets are met within the designated ward
• Performing other official duties as assigned by the supervisor

▪ October 2020 to Dec 2021: ICT Administrator Keroka College of Accountancy

P.O Box 3896-40200 Kisii.

Job Description

• Monitoring and maintaining networks and servers.

• Upgrading, installing and configuring new hardware and software to meet company objectives.
 • Implementing security protocols and procedures to prevent potential threats.

• Creating user accounts and performing access control.

• Performing diagnostic tests and debugging procedures to optimize computer systems.

• Documenting processes, as well as backing up and archiving data.

• Developing data retrieval and recovery procedures.

• Designing and implementing efficient end-user feedback and error reporting systems.

• Supervising and mentoring IT department employees, as well as providing IT support.

• Keeping up to date with advancements and best practices in IT administration.

▪ Jan – Sept 2020: Manager Nyamusi Medical Centre and Nursing Home

P.O Box 3896- 40200, Kisii

Job Description

• Communicating with other managers to resolve issues and make decisions regarding patient care
• Ensuring that all staff members are qualified to perform their jobs by conducting performance evaluations
and making hiring decisions when needed
• Creating budgets and overseeing expenditures to ensure that they remain within budget guidelines
• Coordinating with other departments such as human resources and nursing to ensure smooth operations of
the hospital
• Overseeing hiring practices to ensure that the hospital has the appropriate number of staff members for
each department
• Managing department personnel, including hiring new employees where needed

▪ May – July 2019: Attachment: Teachers Service Commission

Private Bag 00100, Nairobi.

Job Description

• Analyzing data to recommend improvements to existing systems or processes

• Setting up new computers, networks, and software for new employees
• Providing support to IT staff by answering phones, processing paperwork, and responding to user
requests
• Installing operating systems and other computer software applications on new computers
• Coordinating with other departments to ensure that all technology is working properly for the company
• Collecting, analyzing, and storing data for use in reports
• Supporting the maintenance of existing computer systems, including troubleshooting problems with
hardware and software
 ▪ January 2016 – May 2018 – (Part-time): ICT lab technician Keroka College of Accountancy

P.O Box 3896-40200, Kisii.

Job Description

• Maintain and repair technological equipment or peripheral devices

• Perform regular upgrades to ensure systems remain updated
• Troubleshoot system failures or bugs and provide solutions to restore functionality
• Arrange maintenance sessions to discover and mend inefficiencies
• Keep records of repairs and fixes for future reference
• Offer timely technical support and teach users how to utilize computers correctly

Hobbies and interests

• Reading motivational and inspiring materials
• Participating and taking leadership roles in youth voluntary activities such as reduction of poverty and
dissemination of information on how to reduce sexually transmitted diseases among the youth
• Engaging in puzzles, brain teasers, or logic games exhibits strong problem-solving skills, critical thinking
abilities, and a love for tackling complex challenges.
• Writing about technology topics, sharing insights on industry trends, or contributing to tech forums and
communities showcase communication skills, thought leadership, and a passion for sharing knowledge.

Co-curricular activities
2015-2016 Laikipia University Class Representative

Achieved Leadership Skills

2016-2019 Laikipia University SDA Church Publishing Ministries Coordinator

2020-2022 Beyond tomorrow SDA Church AYS Leader.

JAN – DEC 2023 Kenya School of TVET SDA Church Chairperson

Church Treasurer
 Referees
Mrs. Lorna Ogake. Mr. Gardiner Nyaigoti.

Lecturer Laikipia University Principal Keroka College of Accountancy

P.O Box 1100-20300 Nyahururu P.O Box 3896-40200 Kisii

Tel: 0714195873 Tel: 0729510944

E-mail: lornahogk@gmail.com E-mail: kerokakcacollege@gmail.com

Mr. Geoffrey Ongori Mr. Omboka Moriasi

Airtel SSO Manager Architectural Engineer

P.O Box 93 -40202 Keroka P.O BOX 772-40202 Keroka

Tel: 0792955906/0732973027 Tel:0713033611

Email: effreyongori@gmail.com. Email: ombokamoriasi@gmail.com