ELUKU ELLY
P.O. BOX 1384-00100
NAIROBI, KENYA
TEL: 0798181734
EMAIL: ELLYELUKU20@GMAIL.COM
9TH JUNE 2025
HIRING MANAGER
OLE SERENI HOTEL
NAIROBI, KENYA
Dear Sir/Madam,
RE: APPLICATION FOR ASSISTANT IT MANAGER POSITION
I am writing to apply for the Assistant IT Manager position at Ole Sereni. I hold a degree in
Computer Science from Kibabii University and have hands-on experience in IT support,
systems maintenance, and customer service.
In my previous roles, I helped reduce IT issues, improved system reliability, and worked well
with both technical teams and non-technical staff. I am passionate about solving problems,
learning new skills, and making sure systems run smoothly to support business goals.
I would be proud to bring my skills and energy to such a respected hotel. Thank you for
considering my application. I would be happy to attend an interview at your convenience.
Sincerely,
Eluku Elly
ELUKU ELLY
Computer Engineer
Tel: 0798181734 • Email: ellyeluku20@gmail.com
Address: P.O. Box 1384-00100 Nairobi, Kenya
PROFESSIONAL SUMMARY
Motivated Computer Science graduate with a strong foundation in IT support, system
administration, and network management. Skilled in optimizing IT operations,
troubleshooting technical issues, and enhancing system reliability. Passionate about gaining
hands-on experience in system administration and cybersecurity to support business
efficiency. A quick learner and proactive team player, eager to apply and expand my skills in
a professional IT environment.
KEY SKILLS
● Web Development: Developed web applications to meet business objectives.
● Digital Literacy Implementation: Spearheaded digital initiatives in educational
environments.
● Technical Support & Troubleshooting: Diagnosed and resolved IT issues rapidly.
PROFESSIONAL EXPERIENCE
IT Support Specialist
Cyber Services
2023
● Minimized Client Issues: Slashed client-reported IT issues by 40% with effective
troubleshooting and support.
● Optimized Infrastructure: Maintained high system availability by executing regular
system checks and preventive maintenance.
● Implemented Security Measures: Built data protection strategies that reinforced
client IT security.
● Enhanced Communication: Fostered strong client relationships through clear,
impactful communication.
IT Intern
Mount Elgon Orchards
October – December 2022
● Streamlined Upgrades: Supported and expedited system upgrades, boosting
operational efficiency.
● Improved Productivity: Delivered rapid technical assistance that enhanced staff
productivity.
● Optimized Processes: Contributed to process improvements that minimized IT
downtime.
EDUCATION
Bachelor of Science in Computer Science
Kibabii University (2019-2023)
● Honors: Second Class Upper Division
● Key Courses: Database Management, Network Security, Web Development, Systems
Analysis
LEADERSHIP EXPERIENCE
Kibabii University
2021-2022
● Treasurer, Catholic Justice and Peace Department
● Treasurer, Kibabii University Catholic Community
● Treasurer, St. Anthony Small Christian Community
ACHIEVEMENTS & COMPETENCIES
● Results-Driven Impact: Increased system uptime by 30%, reduced issue resolution
times by 25%, and cut security breaches by 20%.
● Leadership Excellence: Directed digital literacy initiatives and cross-functional
teams to achieve measurable success.
● Effective Communication: Delivered clear technical documentation and collaborated
seamlessly with diverse teams.
PASSION
● Travelling
● Watching fiction movies
● Reading storybooks
ADDITIONAL INFORMATION
● Languages: English, Kiswahili
● Professionalism: Committed to continuous learning, innovative problem solving, and
aligning technology with strategic goals.
REFERENCES
1. Dr Fr Leonard Juma
Chaplain Kibabii University
Tel: 0710510007
ljuma@kibu.ac.ke
2. Dr Samuel Barasa
Dean School of Computing and Informatics- Kibabii University
Tel: 0723124465
