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About Sales

The document outlines the sales process for generating new leads, including upselling and cross-selling strategies. It details the types of sales conducted in-store, required documents for new connections, and specific customer categories based on geographical area. Important points include the necessity of original documents, age restrictions, and information needed for local and foreign customers.

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ssoumyamira12
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8 views2 pages

About Sales

The document outlines the sales process for generating new leads, including upselling and cross-selling strategies. It details the types of sales conducted in-store, required documents for new connections, and specific customer categories based on geographical area. Important points include the necessity of original documents, age restrictions, and information needed for local and foreign customers.

Uploaded by

ssoumyamira12
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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About Sales

Generate a new lead for organisation.

Type of Sales:-

 Upselling:-
o If customer came of lower amount of product and we sell higher amount product
 Cross Selling:-
o Customer came for X product and we sell Y product along-with it

Sales that you will do on floor:-

 Prepaid new connection


 Post-paid new connection
o Individual Connection
o Corporate Connection
 COCP
 COIP
 Vi Prepaid User – Migrated to Vi Post-paid User
 Other Operator Customer – Converted into Vi Customer (MNP Port in)
 Enterprise Products- As per need

Important points for Sale:-

 Person should be physically present at store


 Original documents are required (No Photocopy / No Soft Copy)
 As an individual a customer can take maximum 9 connections (Prepaid + Post-paid)
 Customer should be 18 yrs. or above (Post-paid)

Documents Required for New Connections

 Proof of Identity :- A government document which contain the photograph of customer


o Aadhar Card
o Passport
o Voter ID Card
o Bank Pass book
o PAN Card
o Photo Credit Card
o Driving Licence
o Arms Licence
o Etc.
 Proof of address: - A government document on which the address of the customer mentioned
of over it.
o Aadhar Card
o Passport
o Voter ID Card
o Bank Pass Book
o Bank Statement of Account
o Driving Licence
o Rent agreement – On Rs.50 Stamp Paper
o Electricity Bill (On the name of customer)
o Water Bill (On the name of customer)
o Ration card
o Etc.
NOTE:-

 If customer is providing a document which have photo as well as address mentioned on it –


Only one documents is suffice
 Confirm the address from the customer for his stay

On the basis of geographical area, we have 3 types of customer


 Local Resident of Delhi & NCR
o A customer who is providing the POI / POA for Delhi & NCR
o Alternate number
o Email ID
 Outstation Customer
o A customer who does not have the address proof for Delhi & NCR
o We need
 Permanent address proof
 Take the POI
 Capture the complete details of Local residence
 Alternate Number
 Email ID
 Local Referee Details
 Name
 Mobile Number
 Address
 Foreign Nationals
o A customer who came to India from other country– Tourist / Education / Job
o We need
 Permanent address proof (Passport)
 Take the POI (Passport)
 Valid Visa Details
 Capture the complete details of Local residence
 Alternate Number
 Email ID
 Local Referee Details
 Name
 Mobile Number
 Address

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