Importance of
Communication
in Everyda Life
Name:Heena
Course:Bcom Hons
Roll no:23504069
What is Communication?
Communication is the transfer of information (a message) between
a sender and a recipient.
Can be influenced by your emotions, the cultural situation, the
medium used to communicate, and your location.
Two people can interpret the identical message in different ways
depending on their personal influences.
Communication can be subtle such as eye contact/ lack of eye
contact and general body language.
Effective communication skills are important skills to possess,
both in life and in the workplace.
Why Are Communication Skills
Important?
Effective communication can help to resolve or avoid problems and/ or
conflicts.
It helps you connect with others and share ideas.
Effective communication clarifies information, reducing wasted time.
Helps builds relationships, teamwork, and trust.
Helps to develop your knowledge base, which helps you make better life
choices.
Effective communication builds interpersonal relationships, at home and
at work.
Helps us understand people, overcome diversities, and clarify situations.
Communication is a skill that employers look for in an employee.
Effective communication is a necessary skill to advocate for your rights
and your needs.
Benefits to Effective Workplace
Communication
Boosts morale and encourages exchange of new ideas which increases efficiency.
Increases productivity because everyone understands their role with less ambiguity of
tasks.
Forms trust when you are able to share your ideas to accomplish tasks.
Stops confusion and frustration when clear goals are communicated.
Increases employee dedication and commitment by feeling valued for their input.
Employees are more engaged because employees are directly involved in the company’s
success.
Increasing knowledge of business practices helps the employee do their job well.
Encourages employees when manager’s communicate in a positive way to input.
Lessens employee turnover because workers are more satisfied with their work
environment.
Clarity and effective communication reduces conflicts in the workplace.
Honesty is the best policy, even if you make mistakes, which are an essential part of
growth.
Improves co-worker interactions when you successfully communicate ideas to managers or
co-workers.
Barriers to Effective
Communication
Using jargon can be overcomplicated and unfamiliar.
Emotional barriers (taboos)- some people find it difficult to express emotions and some
topics may be off limits such as politics, religion, sexuality, racism, etc.
Distractions or irrelevant subjects make it difficult to actively listen.
Differences in viewpoints and perceptions can increase stress levels and decrease
effective communication.
Physical limitations such as speech difficulties or hearing problems.
Language differences such as linguistics or dialects.
Prejudices and expectations may lead to false assumptions and/ or stereotyping.
Cultural differences such as social norms or personal space can cause anxiety.
Psychological barriers such as stress can make it hard to understand and interpret
conversations appropriately.
Anger can make it difficult to listen effectively.
Categories of Communication
1. Verbal
Includes face-to-face, telephone, radio, TV, other media
2. Non-verbal
Body language, gestures, how we dress and act, where we stand, tone
of voice, etc.
3. Written
Letters, emails, social media, books, magazines, internet, and other
media.
4. Visuals (graphs and charts)
Maps, logos, and other visuals.
Tips to Enhance Your Nonverbal Skills
Be aware of individual differences- people within different age
groups, different cultures, or different parts of the world may
interpret nonverbal signals differently.
Look at the various nonverbal cues as a group- consider all the
communication, eye contact, tone of voice, body language, gestures,
etc., as a whole. Do not focus on the fact the person briefly crossed
their arms for example.
If you say one thing, make sure your body language is congruent
with your message (ex; do not say yes while shaking your head no).
Avoid negative body language and express positivity- go into an
important meeting making eye contact, use a firm handshake and
smile, regardless of how nervous you are. This can make you more
confident and help to put others at ease.
Tips to Stay Calm
Use stall tactics by asking for clarification on the statement.
This gives you time to think before you respond.
Pause to collect your thoughts- silence can make you seem
more in control than rushing into a response.
Make a point and provide an example. Gauge the listener’s
reaction to see if you should make a second point.
Deliver your words clearly- speak clearly with an even tone,
and make eye contact.
Keep your body language open.
Provide a summary and then stop. Silence is okay.
Thankyou
