Scenario 1:

During the walkthrough of the site at the me of handover, the client no ced that the handles on two of the
shu ers are not aligned horizontally—one is slightly higher by 8mm. It’s visible when viewed from a distance
and affects the premium look of the wardrobe.

Q1. Verify the misalignment with tools (not just visual):

Did you measure from a fixed reference point (like the top/bo om edge) or just compare handles and What’s
the industry tolerance for handle alignment in premium wardrobes?

Q2. Decide if the issue can be corrected on-site or requires a new shu er:

What specific criteria will you use to determine whether this can be adequately corrected on-site versus
requiring a completely new shu er? Is there a specific threshold, like the amount of misalignment or the type
of damage, that automa cally necessitates a replacement?

Q3. Inform the client honestly, offering a solu on and meline:

If the on-site correc on a empt is not en rely successful, will you inform me of this possibility beforehand?
And if a replacement is required, can you provide a defini ve meline, or will it remain an 'approximate'
meframe as you men oned earlier?

Q4. Document the issue for internal escala on if needed:

So, when you tell your company about this mistake, will you also try to figure out why it happened? And if this
handle issue ends up making the wardrobe not work well later or not last as long, who else inside your
company will get involved to figure out who's responsible and make sure it's totally fixed?

Scenario 2:

The client visits the site when the installa on team was installing the shu ers on the wardrobes. He somehow
didn’t look very convinced with the colour of the shu er. "This looks darker than what I had chosen. I wanted
walnut, not this almost-black shade.

Q1. Show client-approved final selec on or swatch of the finish that was added in the SOD:

Can you show me that color sample we finalized again? I don't remember it being this dark. Are you sure this is
the exact color I picked? (Client doub ng their own color choice)

2. Compare the installed unit with sample swatch:

Is this installed shu er supposed to be scratch-free? I'm seeing a slight mark on it, especially when the light
hits it. Was that also on the sample? (Minor damage or imperfec on on installed item)

3. Explain ligh ng varia on if applicable:

It looks a bit different right now, but could it be because there's s ll dust or a protec ve film on it? Will the
color change once it's all cleaned up? (An cipa on of color change due to pre-final condi on)

4. Offer solu on if a real mismatch is confirmed:

If this color really is wrong, will you just replace these two shu ers or will you have to change all the wardrobe
doors so they all match? And will this delay the installa on much? (Solu on and me impact in case of a par al
error)

Scenario 3:

The client is reques ng for a change in a cabinet mid-installa on realising that they do not have enough
countertop space for keeping their electrical appliances. “We were thinking... Can we make this tall unit into
two smaller cabinets instead?”
Q1. Politely explain that manufacturing is already completed:

So, you're saying it's absolutely impossible to change this tall unit now? Even if we're willing to pay extra?
What exactly is already done that prevents this change?

Q2. Discuss implica ons: cost, delay, feasibility:

If we were to s ll go ahead with this change, roughly how much extra would it cost us? And how much longer
would it take to finish the installa on? Also, is it even structurally possible to convert a tall unit into two
separate cabinets without it looking odd or being unstable?

Q3. Offer alterna ve solu ons if available:

If changing the cabinet itself is too difficult, are there any other op ons we could consider to get more
countertop space? Maybe a different way to organize the appliances or adding a small separate unit
somewhere?

Q4. (Implicit in the scenario): Addi onal

Why wasn't this possibility discussed earlier? Did we miss something in the design phase that could have
prevented this situa on?

Scenario 4:

At the handover the client asks about the missing accessories that he was expec ng to see in the kitchen.
"Where are the cutlery trays and so -close baskets? They were part of the quota on!"

Q1. Refer to signed BOQ or order summary:

The quota on clearly listed cutlery trays and so -close baskets. Are you saying they weren't actually included
in the final order? Can you show me exactly where it says that in the signed documents?

Q2. Avoid saying “not my job” – take ownership:

It's all well and good that it was in the quota on, but when we finalized the design, I specifically asked about
these accessories and was told they were included. Is it possible that there was a mistake when the order was
placed by the design team? And if so, what's the process to make sure these kinds of errors don't happen again
in the future?

Q3. Offer to follow up with relevant teams:

So, who do we need to talk to about ge ng these missing items? Can you connect me with them directly, or
will you handle the follow-up? If you handle it, how quickly can we expect an update?

Q4. Update client clearly on resolu on steps:

Okay, so what's the first thing you're going to do right now to figure out where these accessories are and when
we can expect them? Please give me specific steps and a meline for when I can expect to hear back from you.

OR,

Okay, I understand these accessories were in the quota on. But can you tell me why things like this o en go
missing? Doesn't your team have a process to double-check everything before delivery? And how will you
ensure that everything else is correct this me?"

NAME:- VISHAL SHUKLA