C234 34 Question Practice Quiz. You're striving for at least 24 out of 34 Points: 20/34 1. Enter your Student ID here: * 009255647 X Incorrect 0/1 Points 2. Which of the following data fields on an application is the most likely to lead to a charge of discrimination? Places of employment Last wage or salary earned Date of college graduation Candidate arrest recordX Incorrect 0/1 Points 3. Establishing company monitoring and privacy policies are part of the role of Board of Directors Senior Management Human Resources. Direct Supervisors X Incorrect 0/1 Points 4, Which of the following is true regarding social media's role in workplace investigations? It should not be considered since social media is private, whereas workplace behavior is public It can be considered during the hiring process, but is illegal once someone is hired. It is considered public since it is posted on a public platform. 7 It should be considered since it is an efficient and unbiased resource.Y Correct 1/1 Points 5, Pinpoint Accounting Services has built relationships with two local colleges (here represented as A and 8). In the last round of hiring, the following resulted: College A: # of applicants = 15; hires 7. College B: # of applicants 20; hires 10. How should Pinpoint handle the next round of recruiting? Recruit from college B since more hires were secured from this group. Recruit from college A since the yield ratio is higher Recruit from college B since the yield ratio is higher Recruit from both since results change over time Y Correct 1/1 Points 6. Defamation during the selection process occurs when: The candidate shares negative information to one of his references, after not being hired. The person providing the reference shares something negative (but true), resulting in no job offer. The candidate shares something offensive during the interview, resulting in no job offer. ‘The person providing the reference shares something negative (but false), resulting _, in no job offerY Correct 1/1 Points 7.With low unemployment rates, high rates of change and increasing technology, why does the modern workplace strive to increase diversity? Lowers retention of employees Lowers generational differences Increases flexibility in a changing marketplace / Increases ease of communication in the workplace Y Correct 1/1 Points 8. Ashley, one of the customer service representatives at Acme Co, is confronted by her manager about using the company computer to look for an apartment. Ashley shares that she is filing for divorce and needs to leave the house she shared with her partner, Maria. She states that she has only been looking during lunch breaks and appreciates the chance to get personal items done at the workplace. After the conversation Ashley realizes that the manager had been snooping at her desk in order to see her browsing history. Which of the following is true? Ashley has the right to use the work computer for personal reasons. The manager has the right to audit computers for personal use in the workplace. The manager should flex the privacy policy since Ashley is in the midst of a divorce. The manager only has the right to audit computer use if employee productivity is affected.Y Correct 1/1 Points 9. Which of the following selection methods increases the chances that the existing employees will welcome the candidate as a new team member? Structured interview Situational interview Non-directive interview Panel interview / X Incorrect 0/1 Points 10. Among the best practices for internal recruiting, which of these is least important Hold both internal and external candidates to the same criteria, Suggest additional training for unsuccessful applicants. Use job postings to provide transparency about job openings Choose high-performers to auto-filljob openings.Y Correct 1/1 Points 11. Employee Resource Groups (ERGs) are becoming more popular as part of organizational culture. In order to support diversity and inclusion, Premiere Insurance Company wants to implement ERGs. Which of the following is the best approach for the HR department to take? Decide on five dimensions for the pilot groups and invite employees to join. Allow the C-suite to decide what groups they support and carry out the initiative with their permission. Research which ERGs are most popular in the United States to identify which groups to initiate, Survey employees to see what groups are of greatest interest. 7 Y Correct 1/1 Points 12. Newfangled Credit Services has launched a no-fee credit card with the goal of creating a competitive advantage around timely and friendly customer service (CS). In its first year, 18% turnover occurred in the CS Role. The Vice President has asked you, as the HR Manager, to consider how the recruiting and selection process could be changed in order to decrease voluntary turnover. Which of the following selection methods would be the best addition to your process? A 30-minute observation of someone performing the CS role A full credit report review A selection test on use of computer software A 60 day probationary period.X Incorrect 0/1 Points 13. Maryann, a full-time employee at Renew Rehabilitation Center, recently started her family. Two months later, she resigned. In her exit interview, she stated that she was disappointed that the most recent part-time job had not been posted for everyone to see. Which of these statements about employee relations best fit this situation? Management should help high-potential employees look for ways to transfer their skills External postings should be specific to the KSA’s of the job Managers should never assume that they know who will and who will not be inter- v ested in a job promotion The employee should have been watching for advertisements or let management know she wanted a different role X Incorrect 0/1 Points 14, Which of the following is not an internal recruitment method? Transfers Promotions Employee referrals Internet postingX Incorrect 0/1 Points 15. The repeatability or consistency of a selection instrument is: Validity Reliability Standardization Griterion X Incorrect 0/1 Points 16.In an organization in which culture is set up to avoid negative conflict, all of the following except one is likely to be found: Training on conflict that supports conflict as an opportunity for understanding and improvement. Empowerment to handle conflict at the source to resolve it independently. Implementation of a 24/7 crisis hotline. Clear policies about conflict, including a grievance procedure to take when conflict arises.Y Correct 1/1 Points 17.Graham’s Bakery opened its second location 2 weeks ago. There have been so many details for the HR Manager, Chris, to complete including hiring for the delivery and clerk positions. She held orientation and made job offers for the positions without having called references. Yesterday, one of the clerks left an oven door open and started a fire in the kitchen. As a result, one of the assistant bakers was taken to the emergency room. Which of the following statements is true? Chris may be charged with negligence for not having checked references. Chris may be charged with negligent hiring for not having checked references. There is no charge pending because the bakery was properly covered by Workers Compensation. The assistant baker was trained regarding safety in the kitchen and should have been more cautious Y Correct 1/1 Points 18.1n an effective workplace Diversity & Inclusion program, developing the workforce and communicating about diversity (for visibility) are part of the role of: Board of Directors Senior Management / Human Resources Direct SupervisorsX Incorrect 0/1 Points 19. Many companies advertise positions externally while also posting them internally. What is an advantage of this practice? Decreased time to fill Decreased average cost per hire Current employees are more likely to see the openings Current employees recognize they can be easily replaced Y Correct 1/1 Points 20. Joe and Carlos are teammates at Highcare Hospital in the radiology department. Carlos arrives early for shifts and tends to work during part of his lunch hour as well. While Joe may run a bit late to work, he reads almost every night about patient care and innovations in radiology and may even discuss his most recent learning with physicians by stopping by the hospital on a day off. Which of the flexstyles is more likely to be true of Joe? Separator Integrator Volleyor InnovatorY Correct 1/1 Points 21. Tracking candidate profiles, references checked and updating job postings can all be accomplished by what tool? HRIS HRWFP HRP HRIT X Incorrect 0/1 Points 22. The internal work-life balance that an organization tries to achieve describes which work/life relationship term? Employee-employer Cultural Strategic Empathic Y Correct 1/1 Points 23. The role of the employee handbook in conflict is to: Establish clear guidelines and policies for employees to follow. 7 Verify every breach that could occur in the workplace. Provide vague steps required in order to report disagreement or discrimination. Contract with the employer regarding the length of employment.Y Correct 1/1 Points 24. Which of the following external recruitment methods best matches the goal of staffing during seasonal cycles? Temporary agencies Union halls College recruiting Social media VY Correct 1/1 Points 25, Jerome, a new HR Manager, had been told by administration that the workforce at Miller's Solar Panels has had a greater number of employee relations complaints in the last six months compared to the prior 6 months. Jerome would like to impact a decrease in grievances this year. Which of the following is the best action step for him to take? Set additional policies about appropriate behavior in the workplace. Explain this goal as part of his introduction to the employees, Schedule required training for the staff on conflict resolution methods and steps. Ask all complaining employees to be routed to him for assistance.Y Correct 1/1 Points 26. Alternatives to resolve conflict vary from industry to industry, by workplace culture, and at times by union contract. Alll of the following except one is a form of alternative dispute resolution. Contraction Mediation Negotiation Arbitration X Incorrect 0/1 Points 27. The four steps of the recruitment process occur in which order? Develop a strategy, establish objectives, carry out activities, evaluate results Establish objectives, develop a strategy, carry out activites, evaluate results 7 Gather information, develop goals, programming, evaluate results Gather information, design objectives, programming, evaluate results Y Correct 1/1 Points 28. How much money a company's conflict resolution measures save can best be described as: Cost per grievance Cost per hire Yield Return on investmentX Incorrect 0/1 Points 29, Enhancing a company's reputation as the employer of choice in an industry is often impacted by: Strong employer brand Strong control over employee behavior Well-defined and hierarchical structure Targeted recruiting choices Y Correct 1/1 Points 30. Paul's Marina is a family-owned business, selling boats and providing repair services for almost 20 years. Business has been good and the family plans to open a second location. The banker suggested that Paul consider developing external partnerships with state agencies and community centers as an important step to support the company’s goals. Which of the following is most likely to be the objective to which his suggestion aligns? increase ethics increase understanding of privacy increase diversity in the workforce 7 increase the likelihood of an affirmative action complaintX Incorrect 0/1 Points 31. Yashika is the HR Recruiter for one location of five in the chain of Freedom Financial Services. In the past year, she has seen the office grow from 8 staff to 15 employees. She spent $3850 on recruitment advertisements, verification checks and wages for those involved in the selection process. What is the cost per hire for the year? $256.67 $481.25 $550.00 There is not enough information provided to complete this calculation Y Correct 1/1 Points 32. What is an advantage of hiring from external sources rather than internal sources? It is more time and cost effective. Itadds to workforce diversity. Ithas a lower interview-to-hire ratios. It leads to more rapid promotions.X Incorrect 0/1 Points 33. Applicant tracking systems (ATS) have the many purposes. Which of the following is not a benefit of ATS? Data collection and data mining Regulatory compliance Increased data privacy ‘Automated messaging Y Correct 1/1 Points 34. Company culture, once established, can be relatively resistant to change. To set a culture that is ethical, all of the following except one is critical: High level of commitment by management and the board of directors Clear statement of workplace values and beliefs Mandatory ethics training only during orientation Clear guidelines for reporting concerns Y Correct 1/1 Points 35. Normative prescriptions or guides about what people, in general, think is right or wrong are called: Business ethics Ethics Mission, VisionGo back to thank you page ‘This content is created by the owner of the form, The data you submit will be sent to the form owner. 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